{"id":"https://openalex.org/W4400778842","doi":"https://doi.org/10.1108/jsit-12-2023-0344","title":"Examining the role of expectations in outsourcing success utilizing the hierarchy of effects model","display_name":"Examining the role of expectations in outsourcing success utilizing the hierarchy of effects model","publication_year":2024,"publication_date":"2024-07-18","ids":{"openalex":"https://openalex.org/W4400778842","doi":"https://doi.org/10.1108/jsit-12-2023-0344"},"language":"en","primary_location":{"id":"doi:10.1108/jsit-12-2023-0344","is_oa":false,"landing_page_url":"https://doi.org/10.1108/jsit-12-2023-0344","pdf_url":null,"source":{"id":"https://openalex.org/S39868070","display_name":"Journal of Systems and Information Technology","issn_l":"1328-7265","issn":["1328-7265","1758-8847"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Systems and Information Technology","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5034629030","display_name":"Colleen Carraher Wolverton","orcid":"https://orcid.org/0000-0003-4468-8241"},"institutions":[{"id":"https://openalex.org/I79516672","display_name":"University of Louisiana at Lafayette","ror":"https://ror.org/01x8rc503","country_code":"US","type":"education","lineage":["https://openalex.org/I2799628689","https://openalex.org/I79516672"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Colleen Carraher-Wolverton","raw_affiliation_strings":["Department of Management, College of Business Administration, University of Louisiana at Lafayette, Lafayette, Louisiana, USA"],"affiliations":[{"raw_affiliation_string":"Department of Management, College of Business Administration, University of Louisiana at Lafayette, Lafayette, Louisiana, USA","institution_ids":["https://openalex.org/I79516672"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5034629030"],"corresponding_institution_ids":["https://openalex.org/I79516672"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.15970413,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"26","issue":"3","first_page":"395","last_page":"417"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11257","display_name":"Taxation and Compliance Studies","score":0.9743000268936157,"subfield":{"id":"https://openalex.org/subfields/2002","display_name":"Economics and Econometrics"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9532999992370605,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/outsourcing","display_name":"Outsourcing","score":0.7332283854484558},{"id":"https://openalex.org/keywords/hierarchy","display_name":"Hierarchy","score":0.6862137913703918},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5298538208007812},{"id":"https://openalex.org/keywords/analytic-hierarchy-process","display_name":"Analytic hierarchy process","score":0.4998178482055664},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.45030155777931213},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4187813997268677},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.3668276071548462},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.2426934540271759},{"id":"https://openalex.org/keywords/operations-research","display_name":"Operations research","score":0.19782009720802307},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.11583805084228516},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.08477821946144104}],"concepts":[{"id":"https://openalex.org/C46934059","wikidata":"https://www.wikidata.org/wiki/Q61515","display_name":"Outsourcing","level":2,"score":0.7332283854484558},{"id":"https://openalex.org/C31170391","wikidata":"https://www.wikidata.org/wiki/Q188619","display_name":"Hierarchy","level":2,"score":0.6862137913703918},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5298538208007812},{"id":"https://openalex.org/C87345402","wikidata":"https://www.wikidata.org/wiki/Q485202","display_name":"Analytic hierarchy process","level":2,"score":0.4998178482055664},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.45030155777931213},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4187813997268677},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3668276071548462},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.2426934540271759},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.19782009720802307},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.11583805084228516},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.08477821946144104},{"id":"https://openalex.org/C34447519","wikidata":"https://www.wikidata.org/wiki/Q179522","display_name":"Market economy","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/jsit-12-2023-0344","is_oa":false,"landing_page_url":"https://doi.org/10.1108/jsit-12-2023-0344","pdf_url":null,"source":{"id":"https://openalex.org/S39868070","display_name":"Journal of Systems and Information Technology","issn_l":"1328-7265","issn":["1328-7265","1758-8847"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Systems and Information Technology","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":131,"referenced_works":["https://openalex.org/W12486330","https://openalex.org/W60307884","https://openalex.org/W1204404493","https://openalex.org/W1230363684","https://openalex.org/W1492485720","https://openalex.org/W1514854448","https://openalex.org/W1522956470","https://openalex.org/W1548771125","https://openalex.org/W1576022032","https://openalex.org/W1592962610","https://openalex.org/W1708344693","https://openalex.org/W1820171942","https://openalex.org/W1822922689","https://openalex.org/W1915253153","https://openalex.org/W1958493788","https://openalex.org/W1965145950","https://openalex.org/W1970216717","https://openalex.org/W1975795484","https://openalex.org/W1977139455","https://openalex.org/W1983225075","https://openalex.org/W1984441809","https://openalex.org/W1988050849","https://openalex.org/W1996251216","https://openalex.org/W2001810891","https://openalex.org/W2003789616","https://openalex.org/W2007720436","https://openalex.org/W2025001715","https://openalex.org/W2027068420","https://openalex.org/W2031506686","https://openalex.org/W2035374840","https://openalex.org/W2050322732","https://openalex.org/W2059955887","https://openalex.org/W2063085086","https://openalex.org/W2063654512","https://openalex.org/W2069550874","https://openalex.org/W2078765786","https://openalex.org/W2085969824","https://openalex.org/W2091280087","https://openalex.org/W2091702104","https://openalex.org/W2094902472","https://openalex.org/W2095159824","https://openalex.org/W2098419406","https://openalex.org/W2103686707","https://openalex.org/W2103797832","https://openalex.org/W2105846236","https://openalex.org/W2110506823","https://openalex.org/W2118275441","https://openalex.org/W2120115642","https://openalex.org/W2122786460","https://openalex.org/W2129588490","https://openalex.org/W2150785224","https://openalex.org/W2152043305","https://openalex.org/W2152434161","https://openalex.org/W2156958265","https://openalex.org/W2157186607","https://openalex.org/W2158107252","https://openalex.org/W2159623911","https://openalex.org/W2160022831","https://openalex.org/W2164062141","https://openalex.org/W2167611930","https://openalex.org/W2185169268","https://openalex.org/W2190950099","https://openalex.org/W2195755453","https://openalex.org/W2286073506","https://openalex.org/W2290216817","https://openalex.org/W2292919410","https://openalex.org/W2325627778","https://openalex.org/W2333692357","https://openalex.org/W2342472925","https://openalex.org/W2346141830","https://openalex.org/W2395217936","https://openalex.org/W2405439695","https://openalex.org/W2465622129","https://openalex.org/W2471233916","https://openalex.org/W2476886824","https://openalex.org/W2545684364","https://openalex.org/W2550877803","https://openalex.org/W2572695244","https://openalex.org/W2588239865","https://openalex.org/W2597437892","https://openalex.org/W2615324008","https://openalex.org/W2617044678","https://openalex.org/W2726440318","https://openalex.org/W2756751717","https://openalex.org/W2767794420","https://openalex.org/W2776946813","https://openalex.org/W2796079141","https://openalex.org/W2799820001","https://openalex.org/W2884709926","https://openalex.org/W2894210163","https://openalex.org/W2897836392","https://openalex.org/W2904441664","https://openalex.org/W2905354238","https://openalex.org/W2905811773","https://openalex.org/W2912490194","https://openalex.org/W2913039619","https://openalex.org/W2915477003","https://openalex.org/W2958809034","https://openalex.org/W2963128567","https://openalex.org/W2963333509","https://openalex.org/W2972994004","https://openalex.org/W2978247569","https://openalex.org/W2986069939","https://openalex.org/W2988831365","https://openalex.org/W2998159226","https://openalex.org/W3005517423","https://openalex.org/W3008002373","https://openalex.org/W3033139677","https://openalex.org/W3037618574","https://openalex.org/W3038434081","https://openalex.org/W3086541953","https://openalex.org/W3123142408","https://openalex.org/W3125983421","https://openalex.org/W3145243148","https://openalex.org/W3156218361","https://openalex.org/W3157050612","https://openalex.org/W3162219678","https://openalex.org/W3167869071","https://openalex.org/W3180865041","https://openalex.org/W3181085678","https://openalex.org/W3202777188","https://openalex.org/W3214059993","https://openalex.org/W4200324369","https://openalex.org/W4206730130","https://openalex.org/W4221109953","https://openalex.org/W4237214090","https://openalex.org/W4247157873","https://openalex.org/W4251859756","https://openalex.org/W4251882416","https://openalex.org/W4311387199","https://openalex.org/W4385374738"],"related_works":["https://openalex.org/W2358200898","https://openalex.org/W2325765407","https://openalex.org/W618293728","https://openalex.org/W2788012436","https://openalex.org/W200604156","https://openalex.org/W4231184955","https://openalex.org/W2374784346","https://openalex.org/W2291845669","https://openalex.org/W4286615217","https://openalex.org/W3154723744"],"abstract_inverted_index":{"Purpose":[0],"This":[1,42,92],"paper":[2,43,93],"aims":[3],"to":[4,29,90],"involve":[5],"both":[6,105],"the":[7,25,31,65,77,113,118,128,135,149,160],"development":[8],"of":[9,13,33,48,79,98,120,137,152,159,162],"a":[10,45],"quantitative":[11],"measure":[12],"outsourcing":[14,62,84,123,139],"success":[15,34,130,140,153],"that":[16,142],"integrates":[17],"recent":[18],"research":[19,131],"findings":[20,97],"on":[21,35,82,122],"expectations":[22,81,121],"and":[23,38,52,63,88,107,168],"applying":[24],"hierarchy-of-effects":[26],"(HOE)":[27],"model":[28],"investigating":[30],"influence":[32],"client":[36,80,86,163],"satisfaction":[37,87],"recommendation":[39],"intention.":[40],"Design/methodology/approach":[41],"conducted":[44],"global":[46],"survey":[47],"information":[49],"systems":[50],"managers":[51],"Chief":[53],"Information":[54],"Officers":[55],"from":[56,157],"firms":[57],"who":[58],"have":[59],"engaged":[60],"in":[61],"analyzed":[64],"data":[66],"using":[67],"partial":[68],"least":[69],"squares":[70],"(PLS).":[71],"Findings":[72],"The":[73],"study":[74,100,126,147],"analysis":[75],"demonstrates":[76],"impact":[78,119],"perceived":[83],"success,":[85,124],"intention":[89],"recommend.":[91],"also":[94],"discusses":[95],"how":[96],"this":[99,125,146],"provide":[101],"important":[102],"implications":[103],"for":[104],"researchers":[106],"practitioners.":[108],"Originality/value":[109],"To":[110],"further":[111],"investigate":[112],"theoretical":[114],"trend":[115],"toward":[116],"examining":[117],"extends":[127,148],"foundational":[129],"by":[132,154],"quantitatively":[133],"demonstrating":[134],"robustness":[136],"an":[138],"construct":[141],"incorporates":[143],"expectations.":[144],"Moreover,":[145],"traditional":[150],"models":[151],"incorporating":[155],"factors":[156],"each":[158],"stages":[161],"behavior,":[164],"including":[165],"cognition,":[166],"affect":[167],"conation.":[169]},"counts_by_year":[],"updated_date":"2025-12-26T23:08:49.675405","created_date":"2025-10-10T00:00:00"}
