{"id":"https://openalex.org/W2991231785","doi":"https://doi.org/10.1108/jsit-10-2017-0096","title":"A two-stage structural equation modeling-neural network approach for understanding and predicting the determinants of m-government service adoption","display_name":"A two-stage structural equation modeling-neural network approach for understanding and predicting the determinants of m-government service adoption","publication_year":2019,"publication_date":"2019-11-11","ids":{"openalex":"https://openalex.org/W2991231785","doi":"https://doi.org/10.1108/jsit-10-2017-0096","mag":"2991231785"},"language":"en","primary_location":{"id":"doi:10.1108/jsit-10-2017-0096","is_oa":false,"landing_page_url":"https://doi.org/10.1108/jsit-10-2017-0096","pdf_url":null,"source":{"id":"https://openalex.org/S39868070","display_name":"Journal of Systems and Information Technology","issn_l":"1328-7265","issn":["1328-7265","1758-8847"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Systems and Information Technology","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5089752682","display_name":"Md. Shamim Talukder","orcid":"https://orcid.org/0000-0003-2095-4699"},"institutions":[{"id":"https://openalex.org/I157386601","display_name":"North South University","ror":"https://ror.org/05wdbfp45","country_code":"BD","type":"education","lineage":["https://openalex.org/I157386601"]}],"countries":["BD"],"is_corresponding":false,"raw_author_name":"Shamim Talukder","raw_affiliation_strings":["Department of Management, North South University, Dhaka, Bangladesh"],"affiliations":[{"raw_affiliation_string":"Department of Management, North South University, Dhaka, Bangladesh","institution_ids":["https://openalex.org/I157386601"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5027845071","display_name":"Raymond Chiong","orcid":"https://orcid.org/0000-0002-8285-1903"},"institutions":[{"id":"https://openalex.org/I78757542","display_name":"University of Newcastle Australia","ror":"https://ror.org/00eae9z71","country_code":"AU","type":"education","lineage":["https://openalex.org/I78757542"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Raymond Chiong","raw_affiliation_strings":["School of Electrical Engineering and Computing, The University of Newcastle, Newcastle, Australia"],"affiliations":[{"raw_affiliation_string":"School of Electrical Engineering and Computing, The University of Newcastle, Newcastle, Australia","institution_ids":["https://openalex.org/I78757542"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5045297744","display_name":"Sandeep Dhakal","orcid":"https://orcid.org/0000-0001-7413-2530"},"institutions":[{"id":"https://openalex.org/I78757542","display_name":"University of Newcastle Australia","ror":"https://ror.org/00eae9z71","country_code":"AU","type":"education","lineage":["https://openalex.org/I78757542"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Sandeep Dhakal","raw_affiliation_strings":["School of Electrical Engineering and Computing, The University of Newcastle, Newcastle, Australia"],"affiliations":[{"raw_affiliation_string":"School of Electrical Engineering and Computing, The University of Newcastle, Newcastle, Australia","institution_ids":["https://openalex.org/I78757542"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5009816090","display_name":"Golam Sorwar","orcid":"https://orcid.org/0000-0002-5294-1895"},"institutions":[{"id":"https://openalex.org/I66809481","display_name":"Southern Cross University","ror":"https://ror.org/001xkv632","country_code":"AU","type":"education","lineage":["https://openalex.org/I66809481"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Golam Sorwar","raw_affiliation_strings":["School of Business and Tourism, Southern Cross University, Bilinga, Australia"],"affiliations":[{"raw_affiliation_string":"School of Business and Tourism, Southern Cross University, Bilinga, Australia","institution_ids":["https://openalex.org/I66809481"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5027578915","display_name":"Yukun Bao","orcid":"https://orcid.org/0000-0001-5418-8799"},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Yukun Bao","raw_affiliation_strings":["Centre for Big Data Analytics, Jiangxi University of Engineering, Xinyu, China"],"affiliations":[{"raw_affiliation_string":"Centre for Big Data Analytics, Jiangxi University of Engineering, Xinyu, China","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5027578915"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":22.3148,"has_fulltext":false,"cited_by_count":39,"citation_normalized_percentile":{"value":0.99192723,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":95,"max":99},"biblio":{"volume":"21","issue":"4","first_page":"419","last_page":"438"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9991999864578247,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9991999864578247,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9983000159263611,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11499","display_name":"ICT Impact and Policies","score":0.9883999824523926,"subfield":{"id":"https://openalex.org/subfields/2214","display_name":"Media Technology"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/unified-theory-of-acceptance-and-use-of-technology","display_name":"Unified theory of acceptance and use of technology","score":0.8484513759613037},{"id":"https://openalex.org/keywords/structural-equation-modeling","display_name":"Structural equation modeling","score":0.8117730617523193},{"id":"https://openalex.org/keywords/expectancy-theory","display_name":"Expectancy theory","score":0.8099430799484253},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.5989338755607605},{"id":"https://openalex.org/keywords/government","display_name":"Government (linguistics)","score":0.5892058610916138},{"id":"https://openalex.org/keywords/technology-acceptance-model","display_name":"Technology acceptance model","score":0.5683091282844543},{"id":"https://openalex.org/keywords/social-influence","display_name":"Social influence","score":0.5103468298912048},{"id":"https://openalex.org/keywords/developing-country","display_name":"Developing country","score":0.5052621960639954},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.48809897899627686},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4562337398529053},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.455973744392395},{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.4466988444328308},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.43630653619766235},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.276580810546875},{"id":"https://openalex.org/keywords/usability","display_name":"Usability","score":0.27046895027160645},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.26670700311660767},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.18499043583869934},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.1396881341934204},{"id":"https://openalex.org/keywords/economic-growth","display_name":"Economic growth","score":0.12470278143882751}],"concepts":[{"id":"https://openalex.org/C2780346085","wikidata":"https://www.wikidata.org/wiki/Q7884986","display_name":"Unified theory of acceptance and use of technology","level":3,"score":0.8484513759613037},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.8117730617523193},{"id":"https://openalex.org/C188353592","wikidata":"https://www.wikidata.org/wiki/Q450586","display_name":"Expectancy theory","level":2,"score":0.8099430799484253},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5989338755607605},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.5892058610916138},{"id":"https://openalex.org/C2776185967","wikidata":"https://www.wikidata.org/wiki/Q112945","display_name":"Technology acceptance model","level":3,"score":0.5683091282844543},{"id":"https://openalex.org/C131158328","wikidata":"https://www.wikidata.org/wiki/Q1307337","display_name":"Social influence","level":2,"score":0.5103468298912048},{"id":"https://openalex.org/C83864248","wikidata":"https://www.wikidata.org/wiki/Q177323","display_name":"Developing country","level":2,"score":0.5052621960639954},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.48809897899627686},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4562337398529053},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.455973744392395},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.4466988444328308},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.43630653619766235},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.276580810546875},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.27046895027160645},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.26670700311660767},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.18499043583869934},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.1396881341934204},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.12470278143882751},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1108/jsit-10-2017-0096","is_oa":false,"landing_page_url":"https://doi.org/10.1108/jsit-10-2017-0096","pdf_url":null,"source":{"id":"https://openalex.org/S39868070","display_name":"Journal of Systems and Information Technology","issn_l":"1328-7265","issn":["1328-7265","1758-8847"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Systems and Information Technology","raw_type":"journal-article"},{"id":"pmh:oai:rune.une.edu.au:1959.11/61422","is_oa":false,"landing_page_url":"https://hdl.handle.net/1959.11/61422","pdf_url":null,"source":{"id":"https://openalex.org/S7407055448","display_name":"RUNE (Research UNE)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Journal Article"},{"id":"pmh:uon:45498","is_oa":false,"landing_page_url":"http://hdl.handle.net/1959.13/1458771","pdf_url":null,"source":{"id":"https://openalex.org/S4377196471","display_name":"NOVA (University of Newcastle Australia)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I78757542","host_organization_name":"University of Newcastle Australia","host_organization_lineage":["https://openalex.org/I78757542"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"journal article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/17","score":0.5,"display_name":"Partnerships for the goals"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":64,"referenced_works":["https://openalex.org/W83431326","https://openalex.org/W153953305","https://openalex.org/W262926634","https://openalex.org/W631939992","https://openalex.org/W947581080","https://openalex.org/W1528523860","https://openalex.org/W1529415655","https://openalex.org/W1541182853","https://openalex.org/W1774460361","https://openalex.org/W1782705759","https://openalex.org/W1792124015","https://openalex.org/W1820801730","https://openalex.org/W1920782445","https://openalex.org/W1987258130","https://openalex.org/W1991578391","https://openalex.org/W1992588178","https://openalex.org/W2004376501","https://openalex.org/W2011746215","https://openalex.org/W2017137332","https://openalex.org/W2024180819","https://openalex.org/W2030825374","https://openalex.org/W2035477670","https://openalex.org/W2035903736","https://openalex.org/W2044804146","https://openalex.org/W2052608619","https://openalex.org/W2056343464","https://openalex.org/W2082924376","https://openalex.org/W2091957194","https://openalex.org/W2094031473","https://openalex.org/W2100379340","https://openalex.org/W2105846236","https://openalex.org/W2108987089","https://openalex.org/W2110506823","https://openalex.org/W2112081648","https://openalex.org/W2121431620","https://openalex.org/W2122912498","https://openalex.org/W2130892515","https://openalex.org/W2139654770","https://openalex.org/W2166139118","https://openalex.org/W2167492395","https://openalex.org/W2203179507","https://openalex.org/W2270304400","https://openalex.org/W2281913607","https://openalex.org/W2299342246","https://openalex.org/W2407859182","https://openalex.org/W2511692978","https://openalex.org/W2522404509","https://openalex.org/W2586873575","https://openalex.org/W2589627943","https://openalex.org/W2606059527","https://openalex.org/W2615885900","https://openalex.org/W2768260999","https://openalex.org/W2788761083","https://openalex.org/W2789137194","https://openalex.org/W2801004064","https://openalex.org/W2884554037","https://openalex.org/W2887226241","https://openalex.org/W2895409706","https://openalex.org/W2916356356","https://openalex.org/W3124780584","https://openalex.org/W3125976894","https://openalex.org/W4235678817","https://openalex.org/W4245993290","https://openalex.org/W4252935396"],"related_works":["https://openalex.org/W3203988261","https://openalex.org/W4367187157","https://openalex.org/W2946465479","https://openalex.org/W3167720024","https://openalex.org/W2912196981","https://openalex.org/W2075359942","https://openalex.org/W2261122642","https://openalex.org/W3136018819","https://openalex.org/W3007610606","https://openalex.org/W3187717848"],"abstract_inverted_index":{"Purpose":[0],"Despite":[1],"the":[2,13,36,75,110,125,129,147,162,168,182,189,204,229,243,253,268],"widespread":[3],"use":[4,43,59,155,171],"of":[5,17,30,40,44,56,60,106,128,131,133,151,185,192,234,255,270],"mobile":[6,68,209],"government":[7,223],"(m-government)":[8],"services":[9,19,46,70],"in":[10,22,47,89,194,252,267],"developed":[11],"countries,":[12],"adoption":[14,190,251],"and":[15,42,58,67,87,123,143,158,167,180,225,231],"acceptance":[16,41,57,105,132],"m-government":[18,45,83,107,134,156,172,235,249],"among":[20],"citizens":[21],"developing":[23,49,257],"countries":[24],"is":[25,33,263],"relatively":[26],"low.":[27],"The":[28,53,137,259],"purpose":[29],"this":[31,177,216],"study":[32,178,217,239],"to":[34,99,119,154,170,187,222,242],"explore":[35],"most":[37,205],"critical":[38,206],"determinants":[39,102,130],"a":[48,113,195,213,256],"country":[50],"context.":[51,198],"Design/methodology/approach":[52],"unified":[54],"theory":[55],"technology":[61,271],"(UTAUT)":[62],"extended":[63,179],"with":[64],"perceived":[65],"mobility":[66,166],"communication":[69],"(MCS)":[71],"was":[72,79,97,117],"used":[73,98,118],"as":[74],"theoretical":[76],"framework.":[77],"Data":[78],"collected":[80],"from":[81],"216":[82],"users":[84],"across":[85],"Bangladesh":[86],"analyzed":[88],"two":[90,148],"stages.":[91],"First,":[92],"structural":[93],"equation":[94],"modeling":[95,261],"(SEM)":[96],"identify":[100],"significant":[101],"affecting":[103],"users'":[104],"services.":[108,135,173],"In":[109,199],"second":[111],"stage,":[112],"neural":[114],"network":[115],"model":[116],"validate":[120],"SEM":[121],"results":[122,138],"determine":[124],"relative":[126],"importance":[127],"Findings":[136],"show":[139],"that":[140],"facilitating":[141],"conditions":[142],"performance":[144,159],"expectancy":[145,160],"are":[146],"important":[149],"precedents":[150],"behavioral":[152],"intention":[153,169],"services,":[157],"mediates":[161],"relationship":[163],"between":[164],"MCS,":[165],"Research":[174],"limitations/implications":[175],"Academically,":[176],"validated":[181],"underlying":[183],"concept":[184],"UTAUT":[186],"capture":[188],"behavior":[191],"individuals":[193],"different":[196],"cultural":[197],"particular,":[200],"MCS":[201],"might":[202],"be":[203],"antecedent":[207],"towards":[208,228],"application":[210],"studies.":[211],"From":[212],"practical":[214],"perspective,":[215],"may":[218],"provide":[219],"valuable":[220],"guidelines":[221],"policymakers":[224],"system":[226],"developers":[227],"development":[230],"effective":[232],"implementation":[233],"systems.":[236],"Originality/value":[237],"This":[238],"has":[240],"contributed":[241],"existing,":[244],"but":[245],"limited,":[246],"literature":[247],"on":[248],"service":[250],"context":[254],"country.":[258],"predictive":[260],"approach":[262,266],"an":[264],"innovative":[265],"field":[269],"adoption.":[272]},"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":8},{"year":2023,"cited_by_count":8},{"year":2022,"cited_by_count":9},{"year":2021,"cited_by_count":9},{"year":2020,"cited_by_count":3}],"updated_date":"2026-04-04T16:13:02.066488","created_date":"2025-10-10T00:00:00"}
