{"id":"https://openalex.org/W4379514546","doi":"https://doi.org/10.1108/jsit-09-2021-0206","title":"Inducing AI-powered chatbot use for customer purchase: the role of information value and innovative technology","display_name":"Inducing AI-powered chatbot use for customer purchase: the role of information value and innovative technology","publication_year":2023,"publication_date":"2023-06-06","ids":{"openalex":"https://openalex.org/W4379514546","doi":"https://doi.org/10.1108/jsit-09-2021-0206"},"language":"en","primary_location":{"id":"doi:10.1108/jsit-09-2021-0206","is_oa":false,"landing_page_url":"https://doi.org/10.1108/jsit-09-2021-0206","pdf_url":null,"source":{"id":"https://openalex.org/S39868070","display_name":"Journal of Systems and Information Technology","issn_l":"1328-7265","issn":["1328-7265","1758-8847"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Systems and Information Technology","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5009771498","display_name":"Xu\u00e2n C\u00f9 L\u00ea","orcid":"https://orcid.org/0000-0002-0283-8259"},"institutions":[{"id":"https://openalex.org/I4210109591","display_name":"Thuongmai University","ror":"https://ror.org/021s58p89","country_code":"VN","type":"education","lineage":["https://openalex.org/I4210109591"]}],"countries":["VN"],"is_corresponding":true,"raw_author_name":"Xuan Cu Le","raw_affiliation_strings":["Department of Economic Information System and E-commerce, Thuongmai University, Hanoi, Vietnam"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Economic Information System and E-commerce, Thuongmai University, Hanoi, Vietnam","institution_ids":["https://openalex.org/I4210109591"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5009771498"],"corresponding_institution_ids":["https://openalex.org/I4210109591"],"apc_list":null,"apc_paid":null,"fwci":7.5312,"has_fulltext":false,"cited_by_count":45,"citation_normalized_percentile":{"value":0.97908015,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":97,"max":100},"biblio":{"volume":"25","issue":"2","first_page":"219","last_page":"241"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9987999796867371,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9944999814033508,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/chatbot","display_name":"Chatbot","score":0.9716778993606567},{"id":"https://openalex.org/keywords/credibility","display_name":"Credibility","score":0.7071515917778015},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5012485980987549},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.45921728014945984},{"id":"https://openalex.org/keywords/value","display_name":"Value (mathematics)","score":0.45579278469085693},{"id":"https://openalex.org/keywords/structural-equation-modeling","display_name":"Structural equation modeling","score":0.4420723617076874},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.3205701410770416},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.19499728083610535},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.17870521545410156}],"concepts":[{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.9716778993606567},{"id":"https://openalex.org/C2780224610","wikidata":"https://www.wikidata.org/wiki/Q1530061","display_name":"Credibility","level":2,"score":0.7071515917778015},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5012485980987549},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.45921728014945984},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.45579278469085693},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.4420723617076874},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3205701410770416},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.19499728083610535},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.17870521545410156},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/jsit-09-2021-0206","is_oa":false,"landing_page_url":"https://doi.org/10.1108/jsit-09-2021-0206","pdf_url":null,"source":{"id":"https://openalex.org/S39868070","display_name":"Journal of Systems and Information Technology","issn_l":"1328-7265","issn":["1328-7265","1758-8847"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Systems and Information Technology","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure","score":0.4099999964237213}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":57,"referenced_works":["https://openalex.org/W33714547","https://openalex.org/W1595979313","https://openalex.org/W1791587663","https://openalex.org/W1983362322","https://openalex.org/W2032568497","https://openalex.org/W2082563689","https://openalex.org/W2100379340","https://openalex.org/W2128469360","https://openalex.org/W2134884007","https://openalex.org/W2171316372","https://openalex.org/W2402101012","https://openalex.org/W2516396761","https://openalex.org/W2738014400","https://openalex.org/W2761448439","https://openalex.org/W2765792598","https://openalex.org/W2788039060","https://openalex.org/W2896059243","https://openalex.org/W2899856450","https://openalex.org/W2900107703","https://openalex.org/W2935859503","https://openalex.org/W2954519612","https://openalex.org/W2975104894","https://openalex.org/W2975239676","https://openalex.org/W2999333763","https://openalex.org/W3001937103","https://openalex.org/W3004630645","https://openalex.org/W3014007670","https://openalex.org/W3015444426","https://openalex.org/W3018597304","https://openalex.org/W3025783668","https://openalex.org/W3031856734","https://openalex.org/W3035437068","https://openalex.org/W3041514603","https://openalex.org/W3044483028","https://openalex.org/W3045572369","https://openalex.org/W3045887898","https://openalex.org/W3048993277","https://openalex.org/W3085789143","https://openalex.org/W3093373623","https://openalex.org/W3110142080","https://openalex.org/W3118465508","https://openalex.org/W3119308304","https://openalex.org/W3123147019","https://openalex.org/W3139334058","https://openalex.org/W3147204720","https://openalex.org/W3157103153","https://openalex.org/W3167288948","https://openalex.org/W3168740456","https://openalex.org/W3195052582","https://openalex.org/W4200221497","https://openalex.org/W4220749170","https://openalex.org/W4224245326","https://openalex.org/W4235678817","https://openalex.org/W4283271263","https://openalex.org/W4285112367","https://openalex.org/W4289656276","https://openalex.org/W4363676667"],"related_works":["https://openalex.org/W4383501580","https://openalex.org/W4214931137","https://openalex.org/W4313813117","https://openalex.org/W4382052417","https://openalex.org/W3192088754","https://openalex.org/W4387007686","https://openalex.org/W3084631705","https://openalex.org/W3176146353","https://openalex.org/W4293646425","https://openalex.org/W4379781060"],"abstract_inverted_index":{"Purpose":[0],"This":[1],"study":[2],"aims":[3],"to":[4,32,35,43,152,172,202,216],"understand":[5,217],"a":[6,64,170],"customer-purchase":[7],"mechanism":[8],"in":[9,56,69,162,178,187],"the":[10,18,45,129,154,163,188,194,198,204,218],"artificial":[11],"intelligence":[12],"(AI)-powered":[13],"chatbot":[14,37,91,136,157,224],"context":[15],"based":[16],"on":[17],"elaboration":[19],"likelihood":[20],"model":[21,26],"(ELM)":[22],"and":[23,52,105,111,117,124,138,200,208,215,223,229],"technology":[24],"acceptance":[25],"(TAM).":[27],"The":[28,39,146,181],"first":[29],"objective":[30,41],"is":[31,42,93],"examine":[33],"how":[34],"boost":[36],"adoption.":[38],"second":[40],"investigate":[44],"role":[46],"of":[47,66,75,156,183,190,206,220],"information":[48,97,115,120,139,227],"characteristics,":[49],"technology-related":[50,99,191],"characteristics":[51,192],"attitude":[53,108,125,230],"toward":[54,109,126,231],"AI":[55,110,127,164,207],"purchase":[57,142,161,214],"intention.":[58,143],"Design/methodology/approach":[59],"Data":[60],"was":[61,82],"collected":[62],"from":[63],"sample":[65],"492":[67],"users":[68],"Vietnam,":[70],"who":[71],"are":[72,128,148],"potential":[73],"customers":[74],"chatbots":[76],"for":[77,84,132,150,159,174,213],"purchase.":[78],"Structural":[79],"equation":[80],"modeling":[81],"applied":[83],"data":[85],"analysis.":[86],"Findings":[87],"Results":[88],"illustrate":[89],"that":[90],"adoption":[92,137],"significantly":[94],"influenced":[95],"by":[96],"credibility,":[98],"factors":[100],"(i.e.":[101,211],"interactivity,":[102],"relative":[103],"advantage":[104],"perceived":[106,112,133,221],"intelligence),":[107],"usefulness.":[113,134],"Moreover,":[114],"quality":[116],"persuasiveness":[118],"motivate":[119],"credibility.":[121],"Information":[122],"credibility":[123,140,228],"essential":[130],"motivations":[131],"Finally,":[135],"determine":[141],"Practical":[144],"implications":[145],"results":[147],"insightful":[149],"practitioners":[151,173],"envisage":[153],"importance":[155,205],"use":[158,225],"customer":[160,176],"scenario.":[165],"Additionally,":[166],"this":[167,184],"research":[168],"offers":[169],"framework":[171],"shaping":[175],"engagement":[177],"chatbots.":[179],"Originality/value":[180],"value":[182],"work":[185],"lies":[186],"incorporation":[189],"into":[193],"two":[195],"well-established":[196],"theories,":[197],"ELM":[199],"TAM,":[201],"identify":[203],"its":[209],"applications":[210],"chatbots)":[212],"formation":[219],"usefulness":[222],"through":[226],"AI.":[232]},"counts_by_year":[{"year":2026,"cited_by_count":7},{"year":2025,"cited_by_count":21},{"year":2024,"cited_by_count":13},{"year":2023,"cited_by_count":4}],"updated_date":"2026-05-12T08:28:47.272897","created_date":"2025-10-10T00:00:00"}
