{"id":"https://openalex.org/W3195052582","doi":"https://doi.org/10.1108/jsit-07-2020-0132","title":"Role of interaction quality and trust in use of AI-based voice-assistant systems","display_name":"Role of interaction quality and trust in use of AI-based voice-assistant systems","publication_year":2021,"publication_date":"2021-08-17","ids":{"openalex":"https://openalex.org/W3195052582","doi":"https://doi.org/10.1108/jsit-07-2020-0132","mag":"3195052582"},"language":"en","primary_location":{"id":"doi:10.1108/jsit-07-2020-0132","is_oa":false,"landing_page_url":"https://doi.org/10.1108/jsit-07-2020-0132","pdf_url":null,"source":{"id":"https://openalex.org/S39868070","display_name":"Journal of Systems and Information Technology","issn_l":"1328-7265","issn":["1328-7265","1758-8847"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Systems and Information Technology","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5023964616","display_name":"One-Ki Daniel Lee","orcid":null},"institutions":[{"id":"https://openalex.org/I33434090","display_name":"University of Massachusetts Boston","ror":"https://ror.org/04ydmy275","country_code":"US","type":"education","lineage":["https://openalex.org/I33434090"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"One-Ki Daniel Lee","raw_affiliation_strings":["Management Science and Information Systems, University of Massachusetts Boston, Boston, Massachusetts, United States Of America"],"raw_orcid":"https://orcid.org/0000-0001-9571-3908","affiliations":[{"raw_affiliation_string":"Management Science and Information Systems, University of Massachusetts Boston, Boston, Massachusetts, United States Of America","institution_ids":["https://openalex.org/I33434090"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5066442967","display_name":"Ramakrishna Ayyagari","orcid":"https://orcid.org/0000-0003-2518-964X"},"institutions":[{"id":"https://openalex.org/I33434090","display_name":"University of Massachusetts Boston","ror":"https://ror.org/04ydmy275","country_code":"US","type":"education","lineage":["https://openalex.org/I33434090"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Ramakrishna Ayyagari","raw_affiliation_strings":["Management Science and Information Systems, University of Massachusetts Boston, Boston, Massachusetts, United States Of America"],"raw_orcid":"https://orcid.org/0000-0003-2518-964X","affiliations":[{"raw_affiliation_string":"Management Science and Information Systems, University of Massachusetts Boston, Boston, Massachusetts, United States Of America","institution_ids":["https://openalex.org/I33434090"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5072557754","display_name":"Farzaneh Nasirian","orcid":null},"institutions":[{"id":"https://openalex.org/I33434090","display_name":"University of Massachusetts Boston","ror":"https://ror.org/04ydmy275","country_code":"US","type":"education","lineage":["https://openalex.org/I33434090"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Farzaneh Nasirian","raw_affiliation_strings":["Management Science and Information Systems, University of Massachusetts Boston, Boston, Massachusetts, United States Of America"],"raw_orcid":"https://orcid.org/0000-0001-8375-2504","affiliations":[{"raw_affiliation_string":"Management Science and Information Systems, University of Massachusetts Boston, Boston, Massachusetts, United States Of America","institution_ids":["https://openalex.org/I33434090"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5040938931","display_name":"Mohsen Ahmadian","orcid":"https://orcid.org/0000-0001-9936-1305"},"institutions":[{"id":"https://openalex.org/I33434090","display_name":"University of Massachusetts Boston","ror":"https://ror.org/04ydmy275","country_code":"US","type":"education","lineage":["https://openalex.org/I33434090"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Mohsen Ahmadian","raw_affiliation_strings":["Management Science and Information Systems, University of Massachusetts Boston, Boston, Massachusetts, United States Of America"],"raw_orcid":"https://orcid.org/0000-0001-9936-1305","affiliations":[{"raw_affiliation_string":"Management Science and Information Systems, University of Massachusetts Boston, Boston, Massachusetts, United States Of America","institution_ids":["https://openalex.org/I33434090"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5023964616"],"corresponding_institution_ids":["https://openalex.org/I33434090"],"apc_list":null,"apc_paid":null,"fwci":13.625,"has_fulltext":false,"cited_by_count":43,"citation_normalized_percentile":{"value":0.98301496,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":96,"max":100},"biblio":{"volume":"23","issue":"2","first_page":"154","last_page":"170"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9991000294685364,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9983999729156494,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.7844140529632568},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6122408509254456},{"id":"https://openalex.org/keywords/information-quality","display_name":"Information quality","score":0.5966534614562988},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.5447770357131958},{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.5369557738304138},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.48473212122917175},{"id":"https://openalex.org/keywords/information-system","display_name":"Information system","score":0.3906104564666748},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.2872058153152466},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.1909295916557312},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.07705053687095642}],"concepts":[{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.7844140529632568},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6122408509254456},{"id":"https://openalex.org/C45983554","wikidata":"https://www.wikidata.org/wiki/Q3412851","display_name":"Information quality","level":3,"score":0.5966534614562988},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5447770357131958},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.5369557738304138},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.48473212122917175},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.3906104564666748},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.2872058153152466},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.1909295916557312},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.07705053687095642},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/jsit-07-2020-0132","is_oa":false,"landing_page_url":"https://doi.org/10.1108/jsit-07-2020-0132","pdf_url":null,"source":{"id":"https://openalex.org/S39868070","display_name":"Journal of Systems and Information Technology","issn_l":"1328-7265","issn":["1328-7265","1758-8847"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Systems and Information Technology","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":63,"referenced_works":["https://openalex.org/W161467966","https://openalex.org/W205133821","https://openalex.org/W228037265","https://openalex.org/W635980005","https://openalex.org/W830498016","https://openalex.org/W855668949","https://openalex.org/W1204404493","https://openalex.org/W1257081869","https://openalex.org/W1721421031","https://openalex.org/W1901616594","https://openalex.org/W1932741909","https://openalex.org/W1958632413","https://openalex.org/W1971440513","https://openalex.org/W1978839473","https://openalex.org/W1986984159","https://openalex.org/W1987258130","https://openalex.org/W1991015565","https://openalex.org/W1994114890","https://openalex.org/W1994213885","https://openalex.org/W2019950119","https://openalex.org/W2024981255","https://openalex.org/W2037086452","https://openalex.org/W2055666942","https://openalex.org/W2057012437","https://openalex.org/W2070640064","https://openalex.org/W2071666535","https://openalex.org/W2078473482","https://openalex.org/W2095953405","https://openalex.org/W2105846236","https://openalex.org/W2115981184","https://openalex.org/W2126274682","https://openalex.org/W2130140239","https://openalex.org/W2141303973","https://openalex.org/W2148862896","https://openalex.org/W2150785224","https://openalex.org/W2162061662","https://openalex.org/W2280321044","https://openalex.org/W2293834668","https://openalex.org/W2296253384","https://openalex.org/W2325467219","https://openalex.org/W2476165907","https://openalex.org/W2499526086","https://openalex.org/W2568895109","https://openalex.org/W2581495188","https://openalex.org/W2586738476","https://openalex.org/W2760000913","https://openalex.org/W2783089003","https://openalex.org/W2803009345","https://openalex.org/W2889310216","https://openalex.org/W2903810967","https://openalex.org/W2904963199","https://openalex.org/W2906835836","https://openalex.org/W2907891676","https://openalex.org/W3087552978","https://openalex.org/W3093987005","https://openalex.org/W3103205982","https://openalex.org/W3122705134","https://openalex.org/W3122877168","https://openalex.org/W3123279370","https://openalex.org/W3127392204","https://openalex.org/W3162632106","https://openalex.org/W4235678817","https://openalex.org/W4292811746"],"related_works":["https://openalex.org/W2383398503","https://openalex.org/W2183133984","https://openalex.org/W2389533411","https://openalex.org/W2891233567","https://openalex.org/W3216334995","https://openalex.org/W45106814","https://openalex.org/W604614931","https://openalex.org/W2115713508","https://openalex.org/W2967493338","https://openalex.org/W2400064296"],"abstract_inverted_index":{"Purpose":[0],"The":[1,79,125,142],"rapid":[2],"growth":[3],"of":[4,49,89,100,139,149,166,196,208],"artificial":[5],"intelligence":[6],"(AI)-based":[7],"voice-assistant":[8],"systems":[9,188],"(VASs)":[10],"has":[11],"created":[12],"many":[13],"opportunities":[14],"for":[15,20],"individuals":[16,213],"to":[17,55,69,180,204,219],"use":[18,48,200],"VASs":[19],"various":[21],"purposes":[22],"in":[23,43,71,97,163,185],"their":[24],"daily":[25],"lives.":[26],"However,":[27],"traditional":[28,150,182],"quality":[29,35,58,65,91,130,151,155,162,174,178,183],"success":[30,189],"factors,":[31],"such":[32],"as":[33,59,94,175],"information":[34,154,187],"and":[36,47,75,92,107,131,156],"system":[37,157],"quality,":[38],"may":[39],"not":[40],"be":[41],"sufficient":[42],"explaining":[44],"the":[45,87,98,112,137,147,164,181,186,193,198,206,209],"adoption":[46,99,138],"AI-based":[50,73,101,140,167,216],"VASs.":[51,102,141,168,217],"This":[52,170],"study":[53],"aims":[54],"propose":[56,81],"interaction":[57,90,129,161,173],"an":[60,72],"additional,":[61],"yet":[62],"more":[63],"important":[64],"measure":[66],"that":[67,85,128,146],"leads":[68],"trust":[70,93,132,210],"VAS":[74],"its":[76],"adoption.":[77],"Design/methodology/approach":[78],"authors":[80,199],"a":[82,119,176],"research":[83,114,171],"model":[84,115],"highlights":[86],"importance":[88,207],"underlying":[95],"mechanisms":[96],"Based":[103],"on":[104],"survey":[105],"methodology":[106],"data":[108],"from":[109],"221":[110],"respondents,":[111],"proposed":[113],"is":[116],"tested":[117],"with":[118,215],"partial":[120],"least":[121],"squares":[122],"approach.":[123],"Findings":[124],"results":[126],"suggest":[127],"are":[133],"critical":[134],"factors":[135,152,184],"influencing":[136],"findings":[143],"also":[144],"indicate":[145],"impacts":[148],"(i.e.":[153],"quality)":[158],"occur":[159],"through":[160],"context":[165],"Originality/value":[169],"adds":[172],"new":[177],"factor":[179],"model.":[190],"Further,":[191],"given":[192],"interactive":[194],"nature":[195],"VASs,":[197],"social":[201],"response":[202],"theory":[203],"explain":[205],"mechanism":[211],"when":[212],"interact":[214],"Contribution":[218],"Impact":[220]},"counts_by_year":[{"year":2026,"cited_by_count":6},{"year":2025,"cited_by_count":10},{"year":2024,"cited_by_count":15},{"year":2023,"cited_by_count":9},{"year":2022,"cited_by_count":3}],"updated_date":"2026-03-27T05:58:40.876381","created_date":"2025-10-10T00:00:00"}