{"id":"https://openalex.org/W1890945203","doi":"https://doi.org/10.1108/jsit-04-2015-0030","title":"The role of technology in the management and exploitation of internal business intelligence","display_name":"The role of technology in the management and exploitation of internal business intelligence","publication_year":2015,"publication_date":"2015-07-23","ids":{"openalex":"https://openalex.org/W1890945203","doi":"https://doi.org/10.1108/jsit-04-2015-0030","mag":"1890945203"},"language":"en","primary_location":{"id":"doi:10.1108/jsit-04-2015-0030","is_oa":false,"landing_page_url":"https://doi.org/10.1108/jsit-04-2015-0030","pdf_url":null,"source":{"id":"https://openalex.org/S39868070","display_name":"Journal of Systems and Information Technology","issn_l":"1328-7265","issn":["1328-7265","1758-8847"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Systems and Information Technology","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5033105620","display_name":"Ronda Harrison","orcid":null},"institutions":[{"id":"https://openalex.org/I57093077","display_name":"Swinburne University of Technology","ror":"https://ror.org/031rekg67","country_code":"AU","type":"education","lineage":["https://openalex.org/I57093077"]}],"countries":["AU"],"is_corresponding":true,"raw_author_name":"Ronda Harrison","raw_affiliation_strings":["Swinburne University of Technology, Melbourne, Australia","Swinburne Univ. of Technology, Melbourne, Australia#TAB#"],"affiliations":[{"raw_affiliation_string":"Swinburne University of Technology, Melbourne, Australia","institution_ids":["https://openalex.org/I57093077"]},{"raw_affiliation_string":"Swinburne Univ. of Technology, Melbourne, Australia#TAB#","institution_ids":["https://openalex.org/I57093077"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5080352062","display_name":"Angelique Parker","orcid":null},"institutions":[{"id":"https://openalex.org/I57093077","display_name":"Swinburne University of Technology","ror":"https://ror.org/031rekg67","country_code":"AU","type":"education","lineage":["https://openalex.org/I57093077"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Angelique Parker","raw_affiliation_strings":["Swinburne University of Technology, Melbourne, Australia","Swinburne Univ. of Technology, Melbourne, Australia#TAB#"],"affiliations":[{"raw_affiliation_string":"Swinburne University of Technology, Melbourne, Australia","institution_ids":["https://openalex.org/I57093077"]},{"raw_affiliation_string":"Swinburne Univ. of Technology, Melbourne, Australia#TAB#","institution_ids":["https://openalex.org/I57093077"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5007269483","display_name":"Gabrielle Brosas","orcid":null},"institutions":[{"id":"https://openalex.org/I57093077","display_name":"Swinburne University of Technology","ror":"https://ror.org/031rekg67","country_code":"AU","type":"education","lineage":["https://openalex.org/I57093077"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Gabrielle Brosas","raw_affiliation_strings":["Swinburne University of Technology, Melbourne, Australia","Swinburne Univ. of Technology, Melbourne, Australia#TAB#"],"affiliations":[{"raw_affiliation_string":"Swinburne University of Technology, Melbourne, Australia","institution_ids":["https://openalex.org/I57093077"]},{"raw_affiliation_string":"Swinburne Univ. of Technology, Melbourne, Australia#TAB#","institution_ids":["https://openalex.org/I57093077"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5027845071","display_name":"Raymond Chiong","orcid":"https://orcid.org/0000-0002-8285-1903"},"institutions":[{"id":"https://openalex.org/I78757542","display_name":"University of Newcastle Australia","ror":"https://ror.org/00eae9z71","country_code":"AU","type":"education","lineage":["https://openalex.org/I78757542"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Raymond Chiong","raw_affiliation_strings":["School of Design, Communication and IT, The University of Newcastle, Newcastle, Australia","(School of Design, Communication and IT, The University of Newcastle, Newcastle, Australia)"],"affiliations":[{"raw_affiliation_string":"School of Design, Communication and IT, The University of Newcastle, Newcastle, Australia","institution_ids":["https://openalex.org/I78757542"]},{"raw_affiliation_string":"(School of Design, Communication and IT, The University of Newcastle, Newcastle, Australia)","institution_ids":["https://openalex.org/I78757542"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5084133517","display_name":"Xuemei Tian","orcid":"https://orcid.org/0000-0001-7920-3801"},"institutions":[{"id":"https://openalex.org/I57093077","display_name":"Swinburne University of Technology","ror":"https://ror.org/031rekg67","country_code":"AU","type":"education","lineage":["https://openalex.org/I57093077"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Xuemei Tian","raw_affiliation_strings":["Swinburne University of Technology, Melbourne, Australia","Swinburne Univ. of Technology, Melbourne, Australia#TAB#"],"affiliations":[{"raw_affiliation_string":"Swinburne University of Technology, Melbourne, Australia","institution_ids":["https://openalex.org/I57093077"]},{"raw_affiliation_string":"Swinburne Univ. of Technology, Melbourne, Australia#TAB#","institution_ids":["https://openalex.org/I57093077"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5033105620"],"corresponding_institution_ids":["https://openalex.org/I57093077"],"apc_list":null,"apc_paid":null,"fwci":2.719,"has_fulltext":false,"cited_by_count":29,"citation_normalized_percentile":{"value":0.90453155,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":98},"biblio":{"volume":"17","issue":"3","first_page":"247","last_page":"262"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11891","display_name":"Big Data and Business Intelligence","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11891","display_name":"Big Data and Business Intelligence","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13204","display_name":"Competitive and Knowledge Intelligence","score":0.992900013923645,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/business-intelligence","display_name":"Business intelligence","score":0.6282004714012146},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6249270439147949},{"id":"https://openalex.org/keywords/corporation","display_name":"Corporation","score":0.6247130632400513},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.6013935208320618},{"id":"https://openalex.org/keywords/key","display_name":"Key (lock)","score":0.582585871219635},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.5475982427597046},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.4347497820854187},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.32924026250839233},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.08985942602157593}],"concepts":[{"id":"https://openalex.org/C2767350","wikidata":"https://www.wikidata.org/wiki/Q6662173","display_name":"Business intelligence","level":2,"score":0.6282004714012146},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6249270439147949},{"id":"https://openalex.org/C2778348171","wikidata":"https://www.wikidata.org/wiki/Q167037","display_name":"Corporation","level":2,"score":0.6247130632400513},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.6013935208320618},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.582585871219635},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5475982427597046},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.4347497820854187},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.32924026250839233},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.08985942602157593},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0}],"mesh":[],"locations_count":4,"locations":[{"id":"doi:10.1108/jsit-04-2015-0030","is_oa":false,"landing_page_url":"https://doi.org/10.1108/jsit-04-2015-0030","pdf_url":null,"source":{"id":"https://openalex.org/S39868070","display_name":"Journal of Systems and Information Technology","issn_l":"1328-7265","issn":["1328-7265","1758-8847"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Systems and Information Technology","raw_type":"journal-article"},{"id":"pmh:oai:researchbank.swinburne.edu.au:6759b444-ce04-4992-af10-b0194d0fc2a0/1","is_oa":false,"landing_page_url":"http://hdl.handle.net/1959.3/405211","pdf_url":null,"source":{"id":"https://openalex.org/S4306401157","display_name":"Swinburne Research Bank (Swinburne University of Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I57093077","host_organization_name":"Swinburne University of Technology","host_organization_lineage":["https://openalex.org/I57093077"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Journal of Systems and Information Technology, Vol. 17, no. 3 (2015), pp. 247-262","raw_type":""},{"id":"pmh:oai:rune.une.edu.au:1959.11/61487","is_oa":false,"landing_page_url":"https://hdl.handle.net/1959.11/61487","pdf_url":null,"source":{"id":"https://openalex.org/S7407055448","display_name":"RUNE (Research UNE)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Journal Article"},{"id":"pmh:uon:27552","is_oa":false,"landing_page_url":"http://hdl.handle.net/1959.13/1336124","pdf_url":null,"source":{"id":"https://openalex.org/S4377196471","display_name":"NOVA (University of Newcastle Australia)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I78757542","host_organization_name":"University of Newcastle Australia","host_organization_lineage":["https://openalex.org/I78757542"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"journal article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.75,"id":"https://metadata.un.org/sdg/16","display_name":"Peace, Justice and strong institutions"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":45,"referenced_works":["https://openalex.org/W159937948","https://openalex.org/W589222448","https://openalex.org/W593727409","https://openalex.org/W1495859460","https://openalex.org/W1505837402","https://openalex.org/W1511492625","https://openalex.org/W1522629397","https://openalex.org/W1581051465","https://openalex.org/W1654223095","https://openalex.org/W1675248042","https://openalex.org/W1823945658","https://openalex.org/W1967370800","https://openalex.org/W1975882874","https://openalex.org/W1987477153","https://openalex.org/W1997355893","https://openalex.org/W1998433457","https://openalex.org/W2003584736","https://openalex.org/W2015799639","https://openalex.org/W2019851168","https://openalex.org/W2021184893","https://openalex.org/W2029004940","https://openalex.org/W2034326896","https://openalex.org/W2050840642","https://openalex.org/W2108220006","https://openalex.org/W2108971776","https://openalex.org/W2122369844","https://openalex.org/W2133751843","https://openalex.org/W2141975087","https://openalex.org/W2145825627","https://openalex.org/W2156574942","https://openalex.org/W2170116098","https://openalex.org/W2181751398","https://openalex.org/W2182085687","https://openalex.org/W2228340680","https://openalex.org/W2315068917","https://openalex.org/W2317984225","https://openalex.org/W2322757096","https://openalex.org/W2574134800","https://openalex.org/W2589424763","https://openalex.org/W2904317169","https://openalex.org/W2911748641","https://openalex.org/W3125948002","https://openalex.org/W4232752696","https://openalex.org/W6602586656","https://openalex.org/W6687340916"],"related_works":["https://openalex.org/W2347674884","https://openalex.org/W1995891224","https://openalex.org/W4362520165","https://openalex.org/W2347523850","https://openalex.org/W2376288354","https://openalex.org/W2387973599","https://openalex.org/W2377378201","https://openalex.org/W2392209542","https://openalex.org/W1982059167","https://openalex.org/W2625363013"],"abstract_inverted_index":{"Purpose":[0],"\u2013":[1,67,108,168],"This":[2,169],"paper":[3,74],"aims":[4],"to":[5,55,63,131,139,156,175],"provide":[6,176],"an":[7,113],"introductory":[8],"overview":[9,179],"of":[10,42,48,61,84,93,112,162,180,187,194],"internal":[11,87,114,144,165,181,195],"business":[12,100],"intelligence":[13],"(BI)":[14],"and":[15,24,30,52,57,81,96,102,122,153,183,192],"the":[16,28,38,46,59,70,76,119,132,143,160,163,173,185,190],"role":[17,36,186],"that":[18,32,138],"technology":[19,188],"plays":[20],"in":[21,37,189],"its":[22],"management":[23,191],"exploitation.":[25],"BI":[26,88,115,145,182],"represents":[27],"tools":[29],"systems":[31],"play":[33],"a":[34,43,85,177],"key":[35],"strategic":[39],"planning":[40],"process":[41],"corporation,":[44],"allowing":[45,159],"integration":[47],"applications,":[49],"databases,":[50],"software":[51],"hardware":[53],"essential":[54],"users":[56],"enabling":[58],"analysis":[60],"information":[62],"optimise":[64],"decision-making.":[65],"Design/methodology/approach":[66],"In":[68],"reviewing":[69],"existing":[71],"literature,":[72],"this":[73],"examines":[75],"core":[77,120],"components,":[78],"current":[79],"trends":[80,95],"operational":[82,124],"issues":[83],"typical":[86],"system":[89,116,146],"architecture.":[90],"The":[91,109],"implications":[92],"these":[94],"their":[97],"effects":[98],"on":[99],"processes":[101,152],"culture":[103],"are":[104],"also":[105,127],"explored.":[106],"Findings":[107],"successful":[110],"implementation":[111],"should":[117],"include":[118],"components":[121],"address":[123],"issues,":[125],"whilst":[126],"providing":[128],"meaningful":[129],"output":[130],"organisation.":[133],"It":[134],"is":[135,172],"contended,":[136],"however,":[137],"be":[140,148,154],"truly":[141],"successful,":[142],"must":[147],"embedded":[149],"within":[150],"organisational":[151],"adaptable":[155],"changing":[157],"technologies,":[158],"exploitation":[161,193],"organisation\u2019s":[164],"BI.":[166,196],"Originality/value":[167],"general":[170],"review":[171],"first":[174],"high-level":[178],"explores":[184]},"counts_by_year":[{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":4},{"year":2021,"cited_by_count":5},{"year":2020,"cited_by_count":5},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":2},{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":1}],"updated_date":"2026-04-05T17:49:38.594831","created_date":"2025-10-10T00:00:00"}
