{"id":"https://openalex.org/W2149274870","doi":"https://doi.org/10.1108/jkm-10-2013-0392","title":"A methodology to manage and monitor social media inside a company: a case study","display_name":"A methodology to manage and monitor social media inside a company: a case study","publication_year":2014,"publication_date":"2014-04-07","ids":{"openalex":"https://openalex.org/W2149274870","doi":"https://doi.org/10.1108/jkm-10-2013-0392","mag":"2149274870"},"language":"en","primary_location":{"id":"doi:10.1108/jkm-10-2013-0392","is_oa":false,"landing_page_url":"https://doi.org/10.1108/jkm-10-2013-0392","pdf_url":null,"source":{"id":"https://openalex.org/S50631486","display_name":"Journal of Knowledge Management","issn_l":"1367-3270","issn":["1367-3270","1758-7484"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Knowledge Management","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5069713396","display_name":"Elena Alberghini","orcid":null},"institutions":[{"id":"https://openalex.org/I116067653","display_name":"University of Rome Tor Vergata","ror":"https://ror.org/02p77k626","country_code":"IT","type":"education","lineage":["https://openalex.org/I116067653"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Elena Alberghini","raw_affiliation_strings":["Department of Business Engineering, University of Rome Tor Vergata, Rome, Italy"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Business Engineering, University of Rome Tor Vergata, Rome, Italy","institution_ids":["https://openalex.org/I116067653"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5016630108","display_name":"Livio Cricelli","orcid":"https://orcid.org/0000-0002-3886-191X"},"institutions":[{"id":"https://openalex.org/I186995768","display_name":"Universit\u00e0 degli studi di Cassino e del Lazio Meridionale","ror":"https://ror.org/04nxkaq16","country_code":"IT","type":"education","lineage":["https://openalex.org/I186995768"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Livio Cricelli","raw_affiliation_strings":["Department of Civil and Mechanical Engineering, University of Cassino and Southern Lazio, Cassino, Italy"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Civil and Mechanical Engineering, University of Cassino and Southern Lazio, Cassino, Italy","institution_ids":["https://openalex.org/I186995768"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5006224757","display_name":"Michele Grimaldi","orcid":"https://orcid.org/0000-0002-5837-0616"},"institutions":[{"id":"https://openalex.org/I186995768","display_name":"Universit\u00e0 degli studi di Cassino e del Lazio Meridionale","ror":"https://ror.org/04nxkaq16","country_code":"IT","type":"education","lineage":["https://openalex.org/I186995768"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Michele Grimaldi","raw_affiliation_strings":["Department of Civil and Mechanical Engineering, University of Cassino and Southern Lazio, Cassino, Italy"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Civil and Mechanical Engineering, University of Cassino and Southern Lazio, Cassino, Italy","institution_ids":["https://openalex.org/I186995768"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":12.9295,"has_fulltext":false,"cited_by_count":59,"citation_normalized_percentile":{"value":0.98455382,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":"18","issue":"2","first_page":"255","last_page":"277"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9991999864578247,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9968000054359436,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.7963597178459167},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.5702768564224243},{"id":"https://openalex.org/keywords/performance-indicator","display_name":"Performance indicator","score":0.543563723564148},{"id":"https://openalex.org/keywords/order","display_name":"Order (exchange)","score":0.5061652064323425},{"id":"https://openalex.org/keywords/knowledge-sharing","display_name":"Knowledge sharing","score":0.4925559163093567},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4491000473499298},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.4194890856742859},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.41711172461509705},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.24165278673171997},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.14570081233978271}],"concepts":[{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.7963597178459167},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5702768564224243},{"id":"https://openalex.org/C135510737","wikidata":"https://www.wikidata.org/wiki/Q860554","display_name":"Performance indicator","level":2,"score":0.543563723564148},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.5061652064323425},{"id":"https://openalex.org/C2776604539","wikidata":"https://www.wikidata.org/wiki/Q6423395","display_name":"Knowledge sharing","level":2,"score":0.4925559163093567},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4491000473499298},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4194890856742859},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.41711172461509705},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.24165278673171997},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.14570081233978271},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/jkm-10-2013-0392","is_oa":false,"landing_page_url":"https://doi.org/10.1108/jkm-10-2013-0392","pdf_url":null,"source":{"id":"https://openalex.org/S50631486","display_name":"Journal of Knowledge Management","issn_l":"1367-3270","issn":["1367-3270","1758-7484"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Knowledge Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":114,"referenced_works":["https://openalex.org/W468864","https://openalex.org/W6015981","https://openalex.org/W19943460","https://openalex.org/W52402074","https://openalex.org/W53455307","https://openalex.org/W137110188","https://openalex.org/W426613905","https://openalex.org/W1042193793","https://openalex.org/W1487897302","https://openalex.org/W1495419098","https://openalex.org/W1496849285","https://openalex.org/W1497749696","https://openalex.org/W1505895007","https://openalex.org/W1528597731","https://openalex.org/W1561054077","https://openalex.org/W1587451402","https://openalex.org/W1590047123","https://openalex.org/W1590279653","https://openalex.org/W1637598910","https://openalex.org/W1898129132","https://openalex.org/W1967590829","https://openalex.org/W1972205228","https://openalex.org/W1973010379","https://openalex.org/W1978617175","https://openalex.org/W1988069884","https://openalex.org/W1994325858","https://openalex.org/W1998929350","https://openalex.org/W2000416173","https://openalex.org/W2004710602","https://openalex.org/W2008717609","https://openalex.org/W2009718190","https://openalex.org/W2012614739","https://openalex.org/W2014924789","https://openalex.org/W2018918922","https://openalex.org/W2021945153","https://openalex.org/W2025556731","https://openalex.org/W2028500278","https://openalex.org/W2029056578","https://openalex.org/W2031612212","https://openalex.org/W2033149127","https://openalex.org/W2035587343","https://openalex.org/W2036268833","https://openalex.org/W2037307425","https://openalex.org/W2042035119","https://openalex.org/W2044739901","https://openalex.org/W2047357526","https://openalex.org/W2052541086","https://openalex.org/W2056004860","https://openalex.org/W2059767861","https://openalex.org/W2061209386","https://openalex.org/W2061809273","https://openalex.org/W2066960197","https://openalex.org/W2067153618","https://openalex.org/W2068478250","https://openalex.org/W2070529080","https://openalex.org/W2070867398","https://openalex.org/W2075008539","https://openalex.org/W2077281203","https://openalex.org/W2082950241","https://openalex.org/W2085484820","https://openalex.org/W2091118278","https://openalex.org/W2092140146","https://openalex.org/W2093626298","https://openalex.org/W2095399248","https://openalex.org/W2098099892","https://openalex.org/W2098118776","https://openalex.org/W2098188940","https://openalex.org/W2098874414","https://openalex.org/W2101709920","https://openalex.org/W2104155314","https://openalex.org/W2106763500","https://openalex.org/W2107151357","https://openalex.org/W2110567865","https://openalex.org/W2116619054","https://openalex.org/W2117728437","https://openalex.org/W2118554446","https://openalex.org/W2119379318","https://openalex.org/W2121001699","https://openalex.org/W2122029864","https://openalex.org/W2124991404","https://openalex.org/W2126035714","https://openalex.org/W2129986732","https://openalex.org/W2141951329","https://openalex.org/W2142307824","https://openalex.org/W2143682420","https://openalex.org/W2143952996","https://openalex.org/W2149142441","https://openalex.org/W2151141822","https://openalex.org/W2156213148","https://openalex.org/W2157543468","https://openalex.org/W2158551555","https://openalex.org/W2163762705","https://openalex.org/W2164336992","https://openalex.org/W2165550868","https://openalex.org/W2166532586","https://openalex.org/W2169034249","https://openalex.org/W2169874612","https://openalex.org/W2182917023","https://openalex.org/W2313072033","https://openalex.org/W2885150863","https://openalex.org/W2992445643","https://openalex.org/W3123679541","https://openalex.org/W3124552941","https://openalex.org/W3125274688","https://openalex.org/W3179324013","https://openalex.org/W4233588970","https://openalex.org/W4243649960","https://openalex.org/W4250905416","https://openalex.org/W4388147587","https://openalex.org/W6600019429","https://openalex.org/W6600246174","https://openalex.org/W6602130900","https://openalex.org/W6684850366","https://openalex.org/W6771329170"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W1547577918","https://openalex.org/W3114154697","https://openalex.org/W813997201","https://openalex.org/W2058463907","https://openalex.org/W2120090184","https://openalex.org/W1966926969","https://openalex.org/W2518615930","https://openalex.org/W3021475143","https://openalex.org/W3122971585"],"abstract_inverted_index":{"Purpose":[0],"\u2013":[1,93,160,226,291],"This":[2,94],"paper":[3,95],"aims":[4],"to":[5,20,29,48,63,109,135,174,183,196,199,209,268,279,322,338],"discuss":[6],"the":[7,13,22,31,50,65,113,123,128,136,157,163,167,178,187,218,230,250,262,266,272,282,297,300,349,352],"individual":[8,32,51,72,358],"participation":[9,33,52,73,124,211],"and":[10,19,34,70,111,125,138,176,185,202,208,212,238,302,326,360,364],"involvement":[11,35,213,359],"affecting":[12],"user":[14,66],"engagement":[15,69],"in":[16,46,53,61,74,80,85,152,156,181,355,366],"social":[17,37,54,75,78,116,190,222,240,252,287,305,334],"media":[18,38,79,241,253,288],"answer":[21],"following":[23],"research":[24],"questions:":[25],"Is":[26],"it":[27],"possible":[28],"measure":[30],"of":[36,87,115,142,189,214,247,257,264,285,304,342,351,357],"within":[39,307],"organizations?":[40],"Which":[41,56],"factors":[42],"should":[43,58],"be":[44,59,83,197,339],"analysed":[45],"order":[47,62,182],"increase":[49,64,71,365],"media?":[55,76],"KPIs":[57,180,267],"selected":[60],"'":[67,220],"s":[68,221],"Can":[77],"a":[81,97,170,234,243,286,340],"company":[82,150,219],"measured":[84],"terms":[86,356],"their":[88,331],"impact":[89],"on":[90,127,162,281],"KM?":[91],"Design/methodology/approach":[92],"presents":[96],"case":[98,131,168,293],"study":[99,132],"that":[100],"describes":[101],"how":[102],"Key":[103],"Performance":[104],"Indicators":[105],"(KPIs)":[106],"are":[107],"used":[108],"monitor":[110,186,200],"manage":[112,184],"applications":[114,298],"technologies,":[117],"which":[118,145,344],"include":[119],"many":[120],"tools":[121],"facilitating":[122],"collaboration":[126,201],"web.":[129],"The":[130,192,245],"was":[133],"applied":[134],"information":[137],"communication":[139],"technology":[140],"area":[141],"Eni":[143],"S.p.A.,":[144],"is":[146,172],"an":[147,275],"integrated":[148],"energy":[149],"active":[151],"over":[153],"70":[154],"countries":[155],"world.":[158],"Findings":[159],"Based":[161],"indications":[164],"obtained":[165],"from":[166,329],"study,":[169],"methodology":[171,193,232,274],"proposed":[173,321],"select":[175],"develop":[177],"appropriate":[179],"application":[188],"technologies.":[191],"turned":[194],"out":[195],"able":[198],"knowledge":[203,332,362],"sharing":[204,330,363],"activities":[205,284],"among":[206],"employees":[207,215,328],"incentivize":[210],"who":[216],"use":[217,229],"media.":[223],"Practical":[224],"implications":[225],"Organizations":[227],"can":[228],"suggested":[231],"as":[233],"guideline":[235],"for":[236],"managing":[237],"monitoring":[239],"inside":[242],"company.":[244],"possibility":[246,263],"continuously":[248],"modifying":[249],"adopted":[251],"tool":[254],"by":[255],"means":[256],"corrective":[258],"actions":[259],"together":[260],"with":[261,296],"adapting":[265],"new":[269],"situations":[270],"make":[271],"present":[273],"efficient":[276],"management":[277,303],"approach":[278],"take":[280],"multifaceted":[283],"environment.":[289],"Originality/value":[290],"Few":[292],"studies":[294,318,343],"dealing":[295],"regarding":[299],"implementation":[301],"technologies":[306],"organizations":[308],"have":[309,319,345],"been":[310,320],"carried":[311],"out.":[312],"Similarly,":[313],"even":[314],"if":[315],"some":[316],"empirical":[317],"analyse":[323],"what":[324],"motivates":[325],"prevents":[327],"through":[333],"media,":[335],"there":[336],"appears":[337],"lack":[341],"taken":[346],"into":[347],"consideration":[348],"evaluation":[350],"actual":[353],"benefits":[354],"participation,":[361],"performance.":[367]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":8},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":5},{"year":2019,"cited_by_count":6},{"year":2018,"cited_by_count":8},{"year":2017,"cited_by_count":5},{"year":2016,"cited_by_count":9},{"year":2015,"cited_by_count":4},{"year":2014,"cited_by_count":4},{"year":2013,"cited_by_count":1}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}
