{"id":"https://openalex.org/W4408138651","doi":"https://doi.org/10.1108/jeim-08-2024-0452","title":"Nexus between generative AI engagement, quality and expectation formation: an application of expectation\u2013confirmation theory","display_name":"Nexus between generative AI engagement, quality and expectation formation: an application of expectation\u2013confirmation theory","publication_year":2025,"publication_date":"2025-03-04","ids":{"openalex":"https://openalex.org/W4408138651","doi":"https://doi.org/10.1108/jeim-08-2024-0452"},"language":"en","primary_location":{"id":"doi:10.1108/jeim-08-2024-0452","is_oa":false,"landing_page_url":"https://doi.org/10.1108/jeim-08-2024-0452","pdf_url":null,"source":{"id":"https://openalex.org/S141478581","display_name":"Journal of Enterprise Information Management","issn_l":"1741-0398","issn":["1741-0398","1758-7409"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Enterprise Information Management","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5013934459","display_name":"Mai Nguyen","orcid":"https://orcid.org/0000-0002-4889-589X"},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Mai Nguyen","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0002-4889-589X","affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5081200604","display_name":"Ankit Mehrotra","orcid":"https://orcid.org/0000-0001-6761-2333"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Ankit Mehrotra","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0001-6761-2333","affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5108665820","display_name":"Ashish Malik","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Ashish Malik","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5079819550","display_name":"Rudresh Pandey","orcid":"https://orcid.org/0000-0002-2501-1019"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Rudresh Pandey","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5013934459"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":21.7325,"has_fulltext":false,"cited_by_count":10,"citation_normalized_percentile":{"value":0.99228788,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":98,"max":100},"biblio":{"volume":"38","issue":"3","first_page":"798","last_page":"820"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9889000058174133,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9889000058174133,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10883","display_name":"Ethics and Social Impacts of AI","score":0.9819999933242798,"subfield":{"id":"https://openalex.org/subfields/3311","display_name":"Safety Research"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12805","display_name":"Cognitive Science and Mapping","score":0.9793000221252441,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/nexus","display_name":"Nexus (standard)","score":0.8638631701469421},{"id":"https://openalex.org/keywords/generative-grammar","display_name":"Generative grammar","score":0.6623480319976807},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.43877720832824707},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.4164885878562927},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.34935933351516724},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3323182463645935},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.3216426968574524},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.2712266147136688},{"id":"https://openalex.org/keywords/epistemology","display_name":"Epistemology","score":0.24653813242912292},{"id":"https://openalex.org/keywords/philosophy","display_name":"Philosophy","score":0.16226539015769958}],"concepts":[{"id":"https://openalex.org/C148609458","wikidata":"https://www.wikidata.org/wiki/Q7021281","display_name":"Nexus (standard)","level":2,"score":0.8638631701469421},{"id":"https://openalex.org/C39890363","wikidata":"https://www.wikidata.org/wiki/Q36108","display_name":"Generative grammar","level":2,"score":0.6623480319976807},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.43877720832824707},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.4164885878562927},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.34935933351516724},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3323182463645935},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.3216426968574524},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.2712266147136688},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.24653813242912292},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.16226539015769958},{"id":"https://openalex.org/C149635348","wikidata":"https://www.wikidata.org/wiki/Q193040","display_name":"Embedded system","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/jeim-08-2024-0452","is_oa":false,"landing_page_url":"https://doi.org/10.1108/jeim-08-2024-0452","pdf_url":null,"source":{"id":"https://openalex.org/S141478581","display_name":"Journal of Enterprise Information Management","issn_l":"1741-0398","issn":["1741-0398","1758-7409"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Enterprise Information Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":89,"referenced_works":["https://openalex.org/W1483229491","https://openalex.org/W1724782425","https://openalex.org/W1846223488","https://openalex.org/W1964665371","https://openalex.org/W2006289630","https://openalex.org/W2016363885","https://openalex.org/W2032544132","https://openalex.org/W2040555682","https://openalex.org/W2040924390","https://openalex.org/W2053515873","https://openalex.org/W2066788670","https://openalex.org/W2071666535","https://openalex.org/W2083703821","https://openalex.org/W2102178511","https://openalex.org/W2102688864","https://openalex.org/W2106096361","https://openalex.org/W2108617939","https://openalex.org/W2110506823","https://openalex.org/W2112042732","https://openalex.org/W2184631402","https://openalex.org/W2195755453","https://openalex.org/W2417760852","https://openalex.org/W2560145462","https://openalex.org/W2748185137","https://openalex.org/W2752664660","https://openalex.org/W2803473295","https://openalex.org/W2890650629","https://openalex.org/W2902152078","https://openalex.org/W2912492674","https://openalex.org/W2950750906","https://openalex.org/W2982130170","https://openalex.org/W2997946394","https://openalex.org/W3005586153","https://openalex.org/W3014646985","https://openalex.org/W3030608773","https://openalex.org/W3036356806","https://openalex.org/W3044483028","https://openalex.org/W3097952464","https://openalex.org/W3104632059","https://openalex.org/W3111588685","https://openalex.org/W3114832833","https://openalex.org/W3119249775","https://openalex.org/W3123722757","https://openalex.org/W3124654436","https://openalex.org/W3129099487","https://openalex.org/W3133683535","https://openalex.org/W3143898318","https://openalex.org/W3153839422","https://openalex.org/W3158424219","https://openalex.org/W3158487060","https://openalex.org/W3159166245","https://openalex.org/W3159204223","https://openalex.org/W3164235995","https://openalex.org/W3170173421","https://openalex.org/W3173124342","https://openalex.org/W3183166054","https://openalex.org/W3184792221","https://openalex.org/W3185426191","https://openalex.org/W3186148008","https://openalex.org/W3188083983","https://openalex.org/W3195395188","https://openalex.org/W3205135778","https://openalex.org/W4200379390","https://openalex.org/W4210820433","https://openalex.org/W4211025420","https://openalex.org/W4221037163","https://openalex.org/W4243659100","https://openalex.org/W4283449788","https://openalex.org/W4289520238","https://openalex.org/W4294025355","https://openalex.org/W4296635116","https://openalex.org/W4320495408","https://openalex.org/W4322617812","https://openalex.org/W4365815348","https://openalex.org/W4366489368","https://openalex.org/W4367394384","https://openalex.org/W4382319161","https://openalex.org/W4385623808","https://openalex.org/W4386178880","https://openalex.org/W4386417345","https://openalex.org/W4388194978","https://openalex.org/W4388933699","https://openalex.org/W4389256223","https://openalex.org/W4390146370","https://openalex.org/W4392970347","https://openalex.org/W4393149408","https://openalex.org/W4393252719","https://openalex.org/W4399328560","https://openalex.org/W4401035822"],"related_works":["https://openalex.org/W3126909309","https://openalex.org/W4256360871","https://openalex.org/W2747100754","https://openalex.org/W3117832639","https://openalex.org/W2885513359","https://openalex.org/W2802787844","https://openalex.org/W1578170453","https://openalex.org/W2965101536","https://openalex.org/W2891178753","https://openalex.org/W4381053491"],"abstract_inverted_index":{"Purpose":[0],"Generative":[1],"Artificial":[2],"Intelligence":[3],"(Gen-AI)":[4],"has":[5],"provided":[6],"new":[7],"opportunities":[8],"and":[9,18,42,79,97,111,116,136,154,171],"challenges":[10],"in":[11,51,130,176,181],"using":[12,54],"educational":[13],"environments":[14],"for":[15,157],"students\u2019":[16,152],"interaction":[17],"knowledge":[19],"acquisition.":[20],"Based":[21],"on":[22,39,147],"the":[23,31,52,112,131,144,165,168,174,177],"expectation\u2013confirmation":[24],"theory,":[25],"this":[26],"paper":[27,142],"aims":[28],"to":[29,83,162,172],"investigate":[30],"effect":[32],"of":[33,100,105,119,127,167,179],"different":[34],"constructs":[35],"associated":[36],"with":[37],"Gen-AI":[38,76,80,85,95,106,134,149],"engagement,":[40],"satisfaction":[41,96,115],"word-of-mouth.":[43],"Design/methodology/approach":[44],"We":[45],"collected":[46],"data":[47,59],"from":[48],"508":[49],"students":[50],"UK":[53],"Qualtrics,":[55],"a":[56],"prominent":[57],"online":[58],"collection":[60],"platform.":[61],"The":[62,72,102,124],"conceptual":[63],"framework":[64],"was":[65,121,138],"analysed":[66],"through":[67],"structural":[68],"equation":[69],"modelling.":[70],"Findings":[71],"findings":[73],"show":[74],"that":[75,90],"expectation":[77,107],"formation":[78],"quality":[81,135],"help":[82],"boost":[84],"engagement.":[86],"Further,":[87],"we":[88],"found":[89],"active":[91],"engagement":[92,110,137,153],"positively":[93],"affects":[94],"positive":[98,117],"word":[99,118],"mouth.":[101],"mediating":[103],"role":[104,126],"confirmation":[108],"between":[109,133],"two":[113],"outcomes,":[114],"mouth,":[120],"also":[122],"confirmed.":[123],"moderating":[125],"cognitive":[128],"processing":[129],"relationship":[132],"found.":[139],"Originality/value":[140],"This":[141],"extends":[143],"Expectation-Confirmation":[145],"Theory":[146],"how":[148],"can":[150],"enhance":[151],"satisfaction.":[155],"Suggestions":[156],"future":[158],"research":[159],"are":[160],"derived":[161],"advance":[163],"beyond":[164],"confines":[166],"current":[169],"study":[170],"capture":[173],"development":[175],"use":[178],"AI":[180],"education.":[182]},"counts_by_year":[{"year":2026,"cited_by_count":4},{"year":2025,"cited_by_count":6}],"updated_date":"2026-03-27T05:58:40.876381","created_date":"2025-10-10T00:00:00"}