{"id":"https://openalex.org/W4289520238","doi":"https://doi.org/10.1108/jeim-06-2021-0276","title":"Robotic process automation adoption: contextual factors from service sectors in an emerging economy","display_name":"Robotic process automation adoption: contextual factors from service sectors in an emerging economy","publication_year":2022,"publication_date":"2022-08-02","ids":{"openalex":"https://openalex.org/W4289520238","doi":"https://doi.org/10.1108/jeim-06-2021-0276"},"language":"en","primary_location":{"id":"doi:10.1108/jeim-06-2021-0276","is_oa":false,"landing_page_url":"https://doi.org/10.1108/jeim-06-2021-0276","pdf_url":null,"source":{"id":"https://openalex.org/S141478581","display_name":"Journal of Enterprise Information Management","issn_l":"1741-0398","issn":["1741-0398","1758-7409"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Enterprise Information Management","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5070147616","display_name":"Chitra Sharma","orcid":"https://orcid.org/0000-0002-4160-1772"},"institutions":[{"id":"https://openalex.org/I110930757","display_name":"Management Development Institute","ror":"https://ror.org/05cstvk27","country_code":"IN","type":"education","lineage":["https://openalex.org/I110930757"]}],"countries":["IN"],"is_corresponding":true,"raw_author_name":"Chitra Sharma","raw_affiliation_strings":["Department of Information Management, Management Development Institute Gurgaon, Gurugram, India"],"affiliations":[{"raw_affiliation_string":"Department of Information Management, Management Development Institute Gurgaon, Gurugram, India","institution_ids":["https://openalex.org/I110930757"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5061390830","display_name":"Sangeeta Shah Bharadwaj","orcid":"https://orcid.org/0000-0001-7955-4660"},"institutions":[{"id":"https://openalex.org/I110930757","display_name":"Management Development Institute","ror":"https://ror.org/05cstvk27","country_code":"IN","type":"education","lineage":["https://openalex.org/I110930757"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Sangeeta Shah Bharadwaj","raw_affiliation_strings":["Department of Information Management, Management Development Institute Gurgaon, Gurugram, India"],"affiliations":[{"raw_affiliation_string":"Department of Information Management, Management Development Institute Gurgaon, Gurugram, India","institution_ids":["https://openalex.org/I110930757"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5045901204","display_name":"Narain Gupta","orcid":"https://orcid.org/0000-0001-7977-1438"},"institutions":[{"id":"https://openalex.org/I110930757","display_name":"Management Development Institute","ror":"https://ror.org/05cstvk27","country_code":"IN","type":"education","lineage":["https://openalex.org/I110930757"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Narain Gupta","raw_affiliation_strings":["Department of Operations Management, Management Development Institute Gurgaon, Gurugram, India"],"affiliations":[{"raw_affiliation_string":"Department of Operations Management, Management Development Institute Gurgaon, Gurugram, India","institution_ids":["https://openalex.org/I110930757"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5036018570","display_name":"Hemant Jain","orcid":"https://orcid.org/0000-0001-6184-1565"},"institutions":[{"id":"https://openalex.org/I177097968","display_name":"University of Tennessee at Chattanooga","ror":"https://ror.org/00nqb1v70","country_code":"US","type":"education","lineage":["https://openalex.org/I177097968"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Hemant Jain","raw_affiliation_strings":["The University of Tennessee, Chattanooga, Tennessee, USA"],"affiliations":[{"raw_affiliation_string":"The University of Tennessee, Chattanooga, Tennessee, USA","institution_ids":["https://openalex.org/I177097968"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5070147616"],"corresponding_institution_ids":["https://openalex.org/I110930757"],"apc_list":null,"apc_paid":null,"fwci":4.6002,"has_fulltext":false,"cited_by_count":37,"citation_normalized_percentile":{"value":0.94921985,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":98,"max":100},"biblio":{"volume":"36","issue":"1","first_page":"252","last_page":"274"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13287","display_name":"Robotic Process Automation Applications","score":0.9991999864578247,"subfield":{"id":"https://openalex.org/subfields/2209","display_name":"Industrial and Manufacturing Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T13287","display_name":"Robotic Process Automation Applications","score":0.9991999864578247,"subfield":{"id":"https://openalex.org/subfields/2209","display_name":"Industrial and Manufacturing Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10270","display_name":"Blockchain Technology Applications and Security","score":0.9603999853134155,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9269000291824341,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/excellence","display_name":"Excellence","score":0.6229923367500305},{"id":"https://openalex.org/keywords/emerging-markets","display_name":"Emerging markets","score":0.6051231026649475},{"id":"https://openalex.org/keywords/tertiary-sector-of-the-economy","display_name":"Tertiary sector of the economy","score":0.4967844784259796},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.487519234418869},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3749920725822449},{"id":"https://openalex.org/keywords/industrial-organization","display_name":"Industrial organization","score":0.35527363419532776},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.33445870876312256},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.2481023371219635},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.1360403299331665}],"concepts":[{"id":"https://openalex.org/C2777352838","wikidata":"https://www.wikidata.org/wiki/Q5419420","display_name":"Excellence","level":2,"score":0.6229923367500305},{"id":"https://openalex.org/C121087249","wikidata":"https://www.wikidata.org/wiki/Q546395","display_name":"Emerging markets","level":2,"score":0.6051231026649475},{"id":"https://openalex.org/C43246008","wikidata":"https://www.wikidata.org/wiki/Q55638","display_name":"Tertiary sector of the economy","level":2,"score":0.4967844784259796},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.487519234418869},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3749920725822449},{"id":"https://openalex.org/C40700","wikidata":"https://www.wikidata.org/wiki/Q1411783","display_name":"Industrial organization","level":1,"score":0.35527363419532776},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.33445870876312256},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2481023371219635},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.1360403299331665},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/jeim-06-2021-0276","is_oa":false,"landing_page_url":"https://doi.org/10.1108/jeim-06-2021-0276","pdf_url":null,"source":{"id":"https://openalex.org/S141478581","display_name":"Journal of Enterprise Information Management","issn_l":"1741-0398","issn":["1741-0398","1758-7409"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Enterprise Information Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","score":0.47999998927116394,"display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":53,"referenced_works":["https://openalex.org/W1558897225","https://openalex.org/W1929609540","https://openalex.org/W1983586681","https://openalex.org/W1998302108","https://openalex.org/W2019732759","https://openalex.org/W2039421229","https://openalex.org/W2050909151","https://openalex.org/W2054969768","https://openalex.org/W2056696363","https://openalex.org/W2061739020","https://openalex.org/W2080053209","https://openalex.org/W2093364016","https://openalex.org/W2100408980","https://openalex.org/W2120160228","https://openalex.org/W2144424167","https://openalex.org/W2287848460","https://openalex.org/W2395185644","https://openalex.org/W2496835283","https://openalex.org/W2554483409","https://openalex.org/W2564412128","https://openalex.org/W2765910181","https://openalex.org/W2804154565","https://openalex.org/W2810453705","https://openalex.org/W2890369398","https://openalex.org/W2895154192","https://openalex.org/W2896548965","https://openalex.org/W2896725831","https://openalex.org/W2907239237","https://openalex.org/W2908508879","https://openalex.org/W2944162084","https://openalex.org/W2945049087","https://openalex.org/W2958532096","https://openalex.org/W2963143727","https://openalex.org/W2969569141","https://openalex.org/W2969928624","https://openalex.org/W2971876006","https://openalex.org/W2981552608","https://openalex.org/W2996441822","https://openalex.org/W3005831385","https://openalex.org/W3010489686","https://openalex.org/W3014195252","https://openalex.org/W3033656130","https://openalex.org/W3044761164","https://openalex.org/W3085779293","https://openalex.org/W3123032176","https://openalex.org/W3123586847","https://openalex.org/W3158487060","https://openalex.org/W3197237886","https://openalex.org/W3198711318","https://openalex.org/W3208590144","https://openalex.org/W4205205213","https://openalex.org/W4220668567","https://openalex.org/W4282938019"],"related_works":["https://openalex.org/W1627817523","https://openalex.org/W4368341057","https://openalex.org/W2783456758","https://openalex.org/W3197857575","https://openalex.org/W2354445798","https://openalex.org/W1947684173","https://openalex.org/W3125508995","https://openalex.org/W2387088273","https://openalex.org/W2028393662","https://openalex.org/W2406356398"],"abstract_inverted_index":{"Purpose":[0],"The":[1,79,95,137,217],"study":[2,261],"aimed":[3],"to":[4,69,108,156,184,211,224,266],"examine":[5,267],"the":[6,18,29,82,109,119,126,130,151,161,175,182,186,212,240,253,264,278],"robotic":[7],"process":[8,131],"automation":[9,220],"(RPA)":[10],"contextual":[11,274],"(center":[12],"of":[13,22,62,74,99,139,188,256,290],"excellence":[14,100],"and":[15,17,40,47,57,85,102,129,141,190,219,232,239,280,299],"scalability)":[16],"multidisciplinary":[19],"(TOE)":[20,269],"determinants":[21],"RPA":[23,110,127,152,169,218,250,273,311],"adoption":[24,111,153,209],"in":[25,28,44,112,115,164,208,312,315],"service":[26,75,113,198],"industries":[27,76,114,159,199,314],"emerging":[30,116,165,205,288,316],"economy.":[31],"Design/methodology/approach":[32],"Ten":[33],"factors":[34],"were":[35,106,143],"identified":[36],"through":[37],"literature":[38],"surveys":[39],"popular":[41],"studies":[42,309],"grounded":[43],"technology,":[45],"organization":[46],"environment.":[48],"SPSS":[49],"AMOS":[50],"SEM":[51,140],"is":[52,170,262],"used":[53],"for":[54,237],"scale":[55],"measurement":[56],"hypotheses":[58],"testing.":[59],"A":[60],"sample":[61],"313":[63],"respondents":[64],"was":[65],"collected":[66],"from":[67,77,203],"middle":[68,71],"above":[70],"management":[72],"executives":[73],"India.":[78],"authors":[80],"tested":[81],"hidden":[83],"layers":[84],"non-linear":[86],"relationships":[87],"using":[88],"artificial":[89,176],"neural":[90],"network":[91],"(ANN)":[92],"analysis.":[93],"Findings":[94],"low":[96],"complexity,":[97],"center":[98],"(CoE),":[101],"industry/business":[103],"partner":[104],"pressure":[105],"significant":[107],"economies.":[117,166],"Counterintuitively,":[118],"scalability":[120,254],"showed":[121],"a":[122,171,244],"negative":[123],"influence":[124],"on":[125,174,286],"adoption,":[128],"capability":[132],"did":[133],"not":[134],"show":[135],"influence.":[136],"results":[138],"ANN":[142],"consistent.":[144],"Research":[145],"limitations/implications":[146],"This":[147,260],"research":[148],"can":[149,201,221,251],"unfold":[150],"scholarly":[154],"debate":[155],"multiple":[157],"services":[158,313],"beyond":[160],"telecom":[162],"sector":[163],"Practical":[167],"implications":[168,216],"disruptive":[172],"technology":[173],"intelligence":[177],"(AI)":[178],"continuum.":[179],"It":[180],"has":[181],"potential":[183],"change":[185],"ways":[187],"working":[189],"enable":[191],"technology-driven":[192],"transformation.":[193],"However,":[194],"despite":[195],"having":[196],"thriving":[197],"that":[200],"benefit":[202],"RPA,":[204,271],"economies":[206,228],"lag":[207],"compared":[210],"developed":[213],"nations.":[214],"Social":[215],"bring":[222],"transformation":[223],"human":[225],"society.":[226,249],"Large":[227],"such":[229,276,293],"as":[230,277,294],"India":[231],"China":[233],"have":[234],"large-scale":[235],"demand":[236],"services,":[238],"waiting":[241],"lines":[242],"are":[243],"common":[245],"issue":[246],"struggled":[247],"by":[248],"address":[252],"issues":[255],"several":[257,287],"services.":[258],"Originality/value":[259],"among":[263],"first":[265],"technology-organization-environment":[268],"with":[270],"including":[272],"variables":[275],"CoE":[279],"scalability.":[281],"Literature":[282],"reports":[283],"TOE":[284],"applications":[285],"technologies":[289],"Industry":[291],"4.0":[292],"cloud,":[295],"blockchain,":[296],"big":[297],"data":[298],"3":[300],"Dimensional":[301],"Printing":[302],"(3DP),":[303],"but":[304],"no":[305],"or":[306],"little":[307],"reported":[308],"around":[310],"markets.":[317]},"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":18},{"year":2024,"cited_by_count":10},{"year":2023,"cited_by_count":6}],"updated_date":"2026-03-20T23:20:44.827607","created_date":"2025-10-10T00:00:00"}
