{"id":"https://openalex.org/W1972791130","doi":"https://doi.org/10.1108/jeim-06-2012-0032","title":"Analyzing critical success factors of total quality management by using fuzzy cognitive mapping","display_name":"Analyzing critical success factors of total quality management by using fuzzy cognitive mapping","publication_year":2014,"publication_date":"2014-09-02","ids":{"openalex":"https://openalex.org/W1972791130","doi":"https://doi.org/10.1108/jeim-06-2012-0032","mag":"1972791130"},"language":"en","primary_location":{"id":"doi:10.1108/jeim-06-2012-0032","is_oa":false,"landing_page_url":"https://doi.org/10.1108/jeim-06-2012-0032","pdf_url":null,"source":{"id":"https://openalex.org/S141478581","display_name":"Journal of Enterprise Information Management","issn_l":"1741-0398","issn":["1741-0398","1758-7409"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Enterprise Information Management","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5090387051","display_name":"Ahmet Can Kutlu","orcid":null},"institutions":[{"id":"https://openalex.org/I48912391","display_name":"Istanbul Technical University","ror":"https://ror.org/059636586","country_code":"TR","type":"education","lineage":["https://openalex.org/I48912391"]}],"countries":["TR"],"is_corresponding":false,"raw_author_name":"Ahmet Can Kutlu","raw_affiliation_strings":["Department of Industrial Engineering, Istanbul Technical University, Istanbul, Turkey","Department of Industrial Engineering, \u0130stanbul Technical University, \u0130stanbul, Turkey"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Industrial Engineering, Istanbul Technical University, Istanbul, Turkey","institution_ids":["https://openalex.org/I48912391"]},{"raw_affiliation_string":"Department of Industrial Engineering, \u0130stanbul Technical University, \u0130stanbul, Turkey","institution_ids":["https://openalex.org/I48912391"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5043522159","display_name":"\u00c7i\u011fdem Kadaif\u00e7i","orcid":"https://orcid.org/0000-0001-6900-5238"},"institutions":[{"id":"https://openalex.org/I48912391","display_name":"Istanbul Technical University","ror":"https://ror.org/059636586","country_code":"TR","type":"education","lineage":["https://openalex.org/I48912391"]}],"countries":["TR"],"is_corresponding":false,"raw_author_name":"Cigdem Kadaifci","raw_affiliation_strings":["Department of Industrial Engineering, Istanbul Technical University, Istanbul, Turkey","Department of Industrial Engineering, \u0130stanbul Technical University, \u0130stanbul, Turkey"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Industrial Engineering, Istanbul Technical University, Istanbul, Turkey","institution_ids":["https://openalex.org/I48912391"]},{"raw_affiliation_string":"Department of Industrial Engineering, \u0130stanbul Technical University, \u0130stanbul, Turkey","institution_ids":["https://openalex.org/I48912391"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I48912391"],"apc_list":null,"apc_paid":null,"fwci":2.4851,"has_fulltext":false,"cited_by_count":26,"citation_normalized_percentile":{"value":0.90383764,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":"27","issue":"5","first_page":"561","last_page":"575"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12805","display_name":"Cognitive Science and Mapping","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12805","display_name":"Cognitive Science and Mapping","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10050","display_name":"Multi-Criteria Decision Making","score":0.9359999895095825,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14512","display_name":"Technology and Human Factors in Education and Health","score":0.9114000201225281,"subfield":{"id":"https://openalex.org/subfields/2739","display_name":"Public Health, Environmental and Occupational Health"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/critical-success-factor","display_name":"Critical success factor","score":0.8373915553092957},{"id":"https://openalex.org/keywords/total-quality-management","display_name":"Total quality management","score":0.8022706508636475},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.5828558206558228},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.5398980379104614},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.5322052836418152},{"id":"https://openalex.org/keywords/fuzzy-logic","display_name":"Fuzzy logic","score":0.5244643688201904},{"id":"https://openalex.org/keywords/fuzzy-cognitive-map","display_name":"Fuzzy cognitive map","score":0.4965572953224182},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"Customer satisfaction","score":0.4440792500972748},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.44296732544898987},{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.4299573302268982},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.42043644189834595},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.3694930076599121},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.32331398129463196},{"id":"https://openalex.org/keywords/fuzzy-set","display_name":"Fuzzy set","score":0.28177255392074585},{"id":"https://openalex.org/keywords/fuzzy-number","display_name":"Fuzzy number","score":0.24830681085586548},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.24395626783370972},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.22090423107147217},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.17113640904426575},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.1498221755027771}],"concepts":[{"id":"https://openalex.org/C18806943","wikidata":"https://www.wikidata.org/wiki/Q223210","display_name":"Critical success factor","level":2,"score":0.8373915553092957},{"id":"https://openalex.org/C138897024","wikidata":"https://www.wikidata.org/wiki/Q381001","display_name":"Total quality management","level":3,"score":0.8022706508636475},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5828558206558228},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5398980379104614},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5322052836418152},{"id":"https://openalex.org/C58166","wikidata":"https://www.wikidata.org/wiki/Q224821","display_name":"Fuzzy logic","level":2,"score":0.5244643688201904},{"id":"https://openalex.org/C5041914","wikidata":"https://www.wikidata.org/wiki/Q5511107","display_name":"Fuzzy cognitive map","level":5,"score":0.4965572953224182},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.4440792500972748},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.44296732544898987},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.4299573302268982},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.42043644189834595},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.3694930076599121},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.32331398129463196},{"id":"https://openalex.org/C42011625","wikidata":"https://www.wikidata.org/wiki/Q1055058","display_name":"Fuzzy set","level":3,"score":0.28177255392074585},{"id":"https://openalex.org/C1883856","wikidata":"https://www.wikidata.org/wiki/Q3407463","display_name":"Fuzzy number","level":4,"score":0.24830681085586548},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.24395626783370972},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.22090423107147217},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.17113640904426575},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.1498221755027771},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C137335462","wikidata":"https://www.wikidata.org/wiki/Q380772","display_name":"Lean manufacturing","level":2,"score":0.0},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1108/jeim-06-2012-0032","is_oa":false,"landing_page_url":"https://doi.org/10.1108/jeim-06-2012-0032","pdf_url":null,"source":{"id":"https://openalex.org/S141478581","display_name":"Journal of Enterprise Information Management","issn_l":"1741-0398","issn":["1741-0398","1758-7409"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Enterprise Information Management","raw_type":"journal-article"},{"id":"pmh:oai:polen.itu.edu.tr:11527/56433","is_oa":false,"landing_page_url":"https://hdl.handle.net/11527/56433","pdf_url":null,"source":{"id":"https://openalex.org/S4306400460","display_name":"Istanbul Technical University Academic Open Archive (Istanbul Technical University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I48912391","host_organization_name":"Istanbul Technical University","host_organization_lineage":["https://openalex.org/I48912391"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":40,"referenced_works":["https://openalex.org/W135682260","https://openalex.org/W1494197839","https://openalex.org/W1561082337","https://openalex.org/W1588965384","https://openalex.org/W1591894861","https://openalex.org/W1594456136","https://openalex.org/W1975965087","https://openalex.org/W1983280806","https://openalex.org/W1985185606","https://openalex.org/W1986280113","https://openalex.org/W1995599612","https://openalex.org/W2004711080","https://openalex.org/W2007323133","https://openalex.org/W2007793895","https://openalex.org/W2009019915","https://openalex.org/W2010871295","https://openalex.org/W2010902565","https://openalex.org/W2020948452","https://openalex.org/W2022373821","https://openalex.org/W2033289561","https://openalex.org/W2035793819","https://openalex.org/W2037042994","https://openalex.org/W2042418169","https://openalex.org/W2044620838","https://openalex.org/W2045840006","https://openalex.org/W2062172868","https://openalex.org/W2062458356","https://openalex.org/W2068074946","https://openalex.org/W2079186500","https://openalex.org/W2081943952","https://openalex.org/W2090240996","https://openalex.org/W2092394555","https://openalex.org/W2095654942","https://openalex.org/W2099054346","https://openalex.org/W2111949539","https://openalex.org/W2148605346","https://openalex.org/W2172175778","https://openalex.org/W2186133022","https://openalex.org/W2234749265","https://openalex.org/W6635361247"],"related_works":["https://openalex.org/W2899084033","https://openalex.org/W2011727250","https://openalex.org/W2008532156","https://openalex.org/W2461405008","https://openalex.org/W2267992102","https://openalex.org/W2254507552","https://openalex.org/W2087420546","https://openalex.org/W2052057575","https://openalex.org/W588085348","https://openalex.org/W2058658489"],"abstract_inverted_index":{"Purpose":[0],"\u2013":[1,83,107,113,128,136,223,247],"Total":[2],"quality":[3,201],"management":[4,202],"(TQM)":[5],"is":[6,30,58],"a":[7,33,73,131,150,155,242],"process":[8,291],"and":[9,23,26,44,67,93,119,159,180,184,220,231,302],"philosophy":[10],"to":[11,37,59,68,104,140,164,176,188,240,282,297],"achieve":[12],"customer":[13],"satisfaction":[14],"in":[15,152,238,255,264],"long":[16],"term":[17],"by":[18,78,208],"improving":[19],"the":[20,38,61,80,85,94,115,160,178,190,194,216,228,235,256,261,265,272,276,284,288,293,299,307],"products,":[21],"processes":[22],"services":[24],"effectively":[25],"efficiently.":[27],"TQM":[28,66,133,219,244,252,289],"implementation":[29,253,290],"turning":[31],"into":[32],"complex":[34,156],"practice":[35],"due":[36],"increasing":[39],"number":[40,86,116],"of":[41,55,65,76,87,108,117,149,154,162,200,218,251,258,260,269,309],"effective":[42],"factors":[43,51,106,110,112,125,163,191,233,250,304],"key":[45],"elements":[46],"labelled":[47],"as":[48],"critical":[49,249],"success":[50],"(CSFs).":[52],"The":[53,137,167,204,248],"purpose":[54],"this":[56,90,109],"paper":[57,138],"analyse":[60,189],"relations":[62,77,179,294],"between":[63,172,182,275],"CSFs":[64,88,100,118,173,285],"provide":[69],"decision":[70],"makers":[71],"has":[72],"clear":[74],"picture":[75],"determining":[79],"most":[81,229,259,300],"affecting":[82,230,301],"both":[84,114,215],"which":[89],"factor":[91],"affects":[92],"its":[95],"effect":[96,121],"degree":[97,122],"on":[98,123,197,214,306],"relevant":[99],"are":[101,126,206,213,254],"higher":[102,127],"comparing":[103],"other":[105,236],"affected":[111,232,303],"their":[120],"these":[124],"that":[129,145,192,286],"influences":[130],"successful":[132,243],"implementation.":[134,245],"Design/methodology/approach":[135],"refers":[139],"fuzzy":[141],"cognitive":[142],"maps":[143],"(FCMs)":[144],"allow":[146],"dynamic":[147,273],"modelling":[148],"system":[151],"consideration":[153],"network":[157],"structure":[158],"effects":[161],"each":[165],"other.":[166],"method":[168],"demonstrates":[169],"causal":[170],"representations":[171],"under":[174],"uncertainty":[175],"represent":[177],"interaction":[181],"them":[183,270,296],"performs":[185],"qualitative":[186],"simulations":[187],"have":[193],"highest":[195],"impact":[196],"continuous":[198],"improvement":[199],"process.":[203],"evaluations":[205],"performed":[207],"five":[209],"academicians":[210],"whose":[211],"professions":[212],"areas":[217],"FCM.":[221],"Findings":[222],"FCM":[224,281],"analysis":[225],"shows":[226],"how":[227],"influence":[234,287],"CSF":[237],"order":[239],"manage":[241],"Originality/value":[246],"focus":[257],"empirical":[262],"studies":[263],"literature.":[266],"However,":[267],"none":[268],"considers":[271],"interactions":[274],"factors.":[277],"This":[278],"study":[279],"employs":[280],"explore":[283],"considering":[292],"among":[295],"observe":[298],"based":[305],"changes":[308],"determined":[310],"CSFs.":[311]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":4},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":4},{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":2},{"year":2015,"cited_by_count":1},{"year":2014,"cited_by_count":1}],"updated_date":"2026-05-21T06:26:12.895304","created_date":"2025-10-10T00:00:00"}