{"id":"https://openalex.org/W2997854880","doi":"https://doi.org/10.1108/jeim-03-2019-0091","title":"Systems change in UK HEIs: how do culture, management, users and systems align?","display_name":"Systems change in UK HEIs: how do culture, management, users and systems align?","publication_year":2020,"publication_date":"2020-04-17","ids":{"openalex":"https://openalex.org/W2997854880","doi":"https://doi.org/10.1108/jeim-03-2019-0091","mag":"2997854880"},"language":"en","primary_location":{"id":"doi:10.1108/jeim-03-2019-0091","is_oa":false,"landing_page_url":"https://doi.org/10.1108/jeim-03-2019-0091","pdf_url":null,"source":{"id":"https://openalex.org/S141478581","display_name":"Journal of Enterprise Information Management","issn_l":"1741-0398","issn":["1741-0398","1758-7409"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Enterprise Information Management","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5026590018","display_name":"Dimitra Skoumpopoulou","orcid":"https://orcid.org/0000-0002-7601-3022"},"institutions":[{"id":"https://openalex.org/I32394136","display_name":"Northumbria University","ror":"https://ror.org/049e6bc10","country_code":"GB","type":"education","lineage":["https://openalex.org/I32394136"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Dimitra Skoumpopoulou","raw_affiliation_strings":["Faculty of Business and Law, Northumbria University, Newcastle upon Tyne, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Business and Law, Northumbria University, Newcastle upon Tyne, UK","institution_ids":["https://openalex.org/I32394136"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5103044855","display_name":"Andrew Robson","orcid":"https://orcid.org/0000-0001-7367-1161"},"institutions":[{"id":"https://openalex.org/I32394136","display_name":"Northumbria University","ror":"https://ror.org/049e6bc10","country_code":"GB","type":"education","lineage":["https://openalex.org/I32394136"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Andrew Robson","raw_affiliation_strings":["Faculty of Business and Law, Northumbria University, Newcastle upon Tyne, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Business and Law, Northumbria University, Newcastle upon Tyne, UK","institution_ids":["https://openalex.org/I32394136"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.3908,"has_fulltext":false,"cited_by_count":5,"citation_normalized_percentile":{"value":0.84635326,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":"33","issue":"6","first_page":"1627","last_page":"1645"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14207","display_name":"Higher Education Practises and Engagement","score":0.9776999950408936,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T14207","display_name":"Higher Education Practises and Engagement","score":0.9776999950408936,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10162","display_name":"Online and Blended Learning","score":0.9771000146865845,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.9613000154495239,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/clarity","display_name":"CLARITY","score":0.746668815612793},{"id":"https://openalex.org/keywords/higher-education","display_name":"Higher education","score":0.7221922874450684},{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.6859369277954102},{"id":"https://openalex.org/keywords/stakeholder","display_name":"Stakeholder","score":0.6609327793121338},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5615285038948059},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.5265018343925476},{"id":"https://openalex.org/keywords/value","display_name":"Value (mathematics)","score":0.47205549478530884},{"id":"https://openalex.org/keywords/information-system","display_name":"Information system","score":0.45757031440734863},{"id":"https://openalex.org/keywords/change-management","display_name":"Change management (ITSM)","score":0.447378009557724},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.3643646538257599},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.3322516083717346},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.25609350204467773},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.22075298428535461},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.21228063106536865},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.201753169298172},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.1874193549156189},{"id":"https://openalex.org/keywords/qualitative-research","display_name":"Qualitative research","score":0.14392966032028198}],"concepts":[{"id":"https://openalex.org/C2777146004","wikidata":"https://www.wikidata.org/wiki/Q14949826","display_name":"CLARITY","level":2,"score":0.746668815612793},{"id":"https://openalex.org/C120912362","wikidata":"https://www.wikidata.org/wiki/Q136822","display_name":"Higher education","level":2,"score":0.7221922874450684},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.6859369277954102},{"id":"https://openalex.org/C201305675","wikidata":"https://www.wikidata.org/wiki/Q852998","display_name":"Stakeholder","level":2,"score":0.6609327793121338},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5615285038948059},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5265018343925476},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.47205549478530884},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.45757031440734863},{"id":"https://openalex.org/C123961466","wikidata":"https://www.wikidata.org/wiki/Q1061970","display_name":"Change management (ITSM)","level":3,"score":0.447378009557724},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3643646538257599},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.3322516083717346},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.25609350204467773},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.22075298428535461},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.21228063106536865},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.201753169298172},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.1874193549156189},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.14392966032028198},{"id":"https://openalex.org/C137335462","wikidata":"https://www.wikidata.org/wiki/Q380772","display_name":"Lean manufacturing","level":2,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C55493867","wikidata":"https://www.wikidata.org/wiki/Q7094","display_name":"Biochemistry","level":1,"score":0.0},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1108/jeim-03-2019-0091","is_oa":false,"landing_page_url":"https://doi.org/10.1108/jeim-03-2019-0091","pdf_url":null,"source":{"id":"https://openalex.org/S141478581","display_name":"Journal of Enterprise Information Management","issn_l":"1741-0398","issn":["1741-0398","1758-7409"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Enterprise Information Management","raw_type":"journal-article"},{"id":"pmh:oai:nrl.northumbria.ac.uk:41751","is_oa":false,"landing_page_url":"http://nrl.northumbria.ac.uk/id/eprint/41751/1/JEIM_PaperFinal18112019.pdf","pdf_url":null,"source":{"id":"https://openalex.org/S4306401884","display_name":"Northumbria Research Link (Northumbria University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I32394136","host_organization_name":"Northumbria University","host_organization_lineage":["https://openalex.org/I32394136"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":"","raw_type":"Article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":51,"referenced_works":["https://openalex.org/W89857883","https://openalex.org/W117689072","https://openalex.org/W122903875","https://openalex.org/W1196344761","https://openalex.org/W1529857863","https://openalex.org/W1543970280","https://openalex.org/W1564930515","https://openalex.org/W1872531910","https://openalex.org/W1960816055","https://openalex.org/W1977603123","https://openalex.org/W1981464728","https://openalex.org/W1983623726","https://openalex.org/W1984767092","https://openalex.org/W2001683352","https://openalex.org/W2005276130","https://openalex.org/W2012685465","https://openalex.org/W2014820460","https://openalex.org/W2015627825","https://openalex.org/W2034114027","https://openalex.org/W2037203536","https://openalex.org/W2040589377","https://openalex.org/W2047997444","https://openalex.org/W2051344032","https://openalex.org/W2084955449","https://openalex.org/W2086690489","https://openalex.org/W2094473011","https://openalex.org/W2103879113","https://openalex.org/W2107077558","https://openalex.org/W2112017857","https://openalex.org/W2123400038","https://openalex.org/W2129660502","https://openalex.org/W2134341710","https://openalex.org/W2142095794","https://openalex.org/W2187420366","https://openalex.org/W2192063921","https://openalex.org/W2193890699","https://openalex.org/W2300190051","https://openalex.org/W2552657429","https://openalex.org/W2593450198","https://openalex.org/W2597161394","https://openalex.org/W2605400403","https://openalex.org/W2605544885","https://openalex.org/W2739702336","https://openalex.org/W2740936764","https://openalex.org/W2752228598","https://openalex.org/W2890681365","https://openalex.org/W2890927560","https://openalex.org/W2901976290","https://openalex.org/W2903117105","https://openalex.org/W2943700538","https://openalex.org/W3158526494"],"related_works":["https://openalex.org/W2593155302","https://openalex.org/W2041415459","https://openalex.org/W2072812638","https://openalex.org/W3126095231","https://openalex.org/W2086338133","https://openalex.org/W2352855287","https://openalex.org/W4367679314","https://openalex.org/W2378906650","https://openalex.org/W2384288445","https://openalex.org/W2382526412"],"abstract_inverted_index":{"Purpose":[0],"The":[1,26,173],"purpose":[2],"of":[3,11,32,39,63,89,103,121],"the":[4,9,29,37,53,151,156],"study":[5,118],"is":[6,177],"to":[7,93,124,190],"assess":[8],"implementation":[10,30,111],"integrated":[12,130],"information":[13,131],"systems":[14,41,192],"in":[15,194],"UK":[16,174],"higher":[17],"education":[18],"institutions":[19],"(HEIs)":[20],"via":[21],"multiple":[22],"internal":[23],"stakeholders.":[24],"Design/methodology/approach":[25],"approach":[27],"analyses":[28],"strategy":[31],"two":[33,152],"HEIs":[34,122,167],"and":[35,76,81,95,101,105,112,140,144,184],"assesses":[36],"impact":[38],"new":[40,74],"on":[42,169],"working":[43,83],"practices.":[44],"This":[45,117],"involves":[46],"interviews":[47],"with":[48,197],"various":[49],"stakeholder":[50,199],"groups":[51],"from":[52],"HEIs,":[54,70,154],"capturing":[55],"35":[56],"interviews.":[57],"Findings":[58],"Results":[59],"indicate":[60],"that":[61],"growth":[62],"alternative":[64],"power":[65],"bases":[66],"emerge":[67,134],"within":[68],"both":[69],"as":[71,73],"well":[72],"roles":[75],"responsibilities":[77],"for":[78,85,159],"administrative":[79],"staff,":[80],"different":[82],"practices":[84],"academics.":[86],"Varying":[87],"levels":[88],"importance":[90],"are":[91],"given":[92],"people":[94],"culture,":[96],"management":[97],"support,":[98],"user":[99],"involvement":[100],"clarity":[102],"communication":[104,139],"systems'":[106],"requirements":[107],"at":[108],"project":[109],"pre-implementation,":[110],"post-implementation":[113],"stages.":[114],"Practical":[115],"implications":[116],"provides":[119],"lessons":[120],"planning":[123],"undertake":[125],"significant":[126,191],"change":[127,180,193],"by":[128],"implementing":[129],"systems.":[132],"Challenges":[133],"around":[135],"fit,":[136],"complexity,":[137],"training,":[138],"consultation.":[141],"Benefits":[142],"gained":[143],"emerging":[145],"challenges":[146,188],"show":[147],"some":[148],"commonality":[149],"between":[150],"case":[153],"pointing":[155],"way":[157],"forward":[158],"other":[160],"\u201c":[161],"large":[162],"\u201d":[163],"(student":[164],"number":[165],"determined)":[166],"embarking":[168],"similar":[170],"change.":[171],"Originality/value":[172],"HEI":[175],"sector":[176],"experiencing":[178],"major":[179],"emphasising":[181],"cost":[182],"reduction":[183],"operational":[185],"efficiency.":[186],"Understanding":[187],"relating":[189],"complex":[195],"settings":[196],"varying":[198],"demands":[200],"has":[201],"considerable":[202],"sectoral":[203],"value.":[204]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":1},{"year":2022,"cited_by_count":2},{"year":2020,"cited_by_count":1}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}