{"id":"https://openalex.org/W2659295546","doi":"https://doi.org/10.1108/jeim-03-2016-0074","title":"Users\u2019 perceptions of e-learning environments and services effectiveness","display_name":"Users\u2019 perceptions of e-learning environments and services effectiveness","publication_year":2017,"publication_date":"2017-12-28","ids":{"openalex":"https://openalex.org/W2659295546","doi":"https://doi.org/10.1108/jeim-03-2016-0074","mag":"2659295546"},"language":"en","primary_location":{"id":"doi:10.1108/jeim-03-2016-0074","is_oa":false,"landing_page_url":"https://doi.org/10.1108/jeim-03-2016-0074","pdf_url":null,"source":{"id":"https://openalex.org/S141478581","display_name":"Journal of Enterprise Information Management","issn_l":"1741-0398","issn":["1741-0398","1758-7409"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Enterprise Information Management","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5008121445","display_name":"Anwar Ul Haq","orcid":"https://orcid.org/0000-0003-2319-5624"},"institutions":[{"id":"https://openalex.org/I98259816","display_name":"Birkbeck, University of London","ror":"https://ror.org/02mb95055","country_code":"GB","type":"education","lineage":["https://openalex.org/I124357947","https://openalex.org/I98259816"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Anwar ul Haq","raw_affiliation_strings":["Department of Computer Science and Information Systems, Birkbeck College, University of London, London, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Computer Science and Information Systems, Birkbeck College, University of London, London, UK","institution_ids":["https://openalex.org/I98259816"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5050583872","display_name":"George D. Magoulas","orcid":"https://orcid.org/0000-0003-1884-0772"},"institutions":[{"id":"https://openalex.org/I98259816","display_name":"Birkbeck, University of London","ror":"https://ror.org/02mb95055","country_code":"GB","type":"education","lineage":["https://openalex.org/I124357947","https://openalex.org/I98259816"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"George Magoulas","raw_affiliation_strings":["Department of Computer Science and Information Systems, Birkbeck College, University of London, London, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Computer Science and Information Systems, Birkbeck College, University of London, London, UK","institution_ids":["https://openalex.org/I98259816"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101640712","display_name":"Arshad Jamal","orcid":"https://orcid.org/0000-0001-5175-8135"},"institutions":[{"id":"https://openalex.org/I32394136","display_name":"Northumbria University","ror":"https://ror.org/049e6bc10","country_code":"GB","type":"education","lineage":["https://openalex.org/I32394136"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Arshad Jamal","raw_affiliation_strings":["QA Higher Education, Northumbria University, London, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"QA Higher Education, Northumbria University, London, UK","institution_ids":["https://openalex.org/I32394136"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100992161","display_name":"Asim Majeed","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Asim Majeed","raw_affiliation_strings":["QA Higher Education, Birmingham, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"QA Higher Education, Birmingham, UK","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5059746382","display_name":"Diane Sloan","orcid":"https://orcid.org/0000-0002-7501-1527"},"institutions":[{"id":"https://openalex.org/I32394136","display_name":"Northumbria University","ror":"https://ror.org/049e6bc10","country_code":"GB","type":"education","lineage":["https://openalex.org/I32394136"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Diane Sloan","raw_affiliation_strings":["Newcastle Business School, Northumbria University, Newcastle upon Tyne, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Newcastle Business School, Northumbria University, Newcastle upon Tyne, UK","institution_ids":["https://openalex.org/I32394136"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":4.6725,"has_fulltext":false,"cited_by_count":16,"citation_normalized_percentile":{"value":0.94920008,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":97},"biblio":{"volume":"31","issue":"1","first_page":"89","last_page":"111"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10162","display_name":"Online and Blended Learning","score":0.9976999759674072,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10162","display_name":"Online and Blended Learning","score":0.9976999759674072,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9957000017166138,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.995199978351593,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/variety","display_name":"Variety (cybernetics)","score":0.6408088207244873},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.6271275281906128},{"id":"https://openalex.org/keywords/dimension","display_name":"Dimension (graph theory)","score":0.6087453365325928},{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.5937767624855042},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.5609942674636841},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.552502453327179},{"id":"https://openalex.org/keywords/identification","display_name":"Identification (biology)","score":0.5490121245384216},{"id":"https://openalex.org/keywords/perception","display_name":"Perception","score":0.5093628168106079},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.469440221786499},{"id":"https://openalex.org/keywords/value","display_name":"Value (mathematics)","score":0.4336931109428406},{"id":"https://openalex.org/keywords/enterprise-system","display_name":"Enterprise system","score":0.4205731153488159},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.3531769812107086},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.3351721167564392},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.32862478494644165},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.13073700666427612},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.10600075125694275}],"concepts":[{"id":"https://openalex.org/C136197465","wikidata":"https://www.wikidata.org/wiki/Q1729295","display_name":"Variety (cybernetics)","level":2,"score":0.6408088207244873},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.6271275281906128},{"id":"https://openalex.org/C33676613","wikidata":"https://www.wikidata.org/wiki/Q13415176","display_name":"Dimension (graph theory)","level":2,"score":0.6087453365325928},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.5937767624855042},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5609942674636841},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.552502453327179},{"id":"https://openalex.org/C116834253","wikidata":"https://www.wikidata.org/wiki/Q2039217","display_name":"Identification (biology)","level":2,"score":0.5490121245384216},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.5093628168106079},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.469440221786499},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.4336931109428406},{"id":"https://openalex.org/C67571701","wikidata":"https://www.wikidata.org/wiki/Q1318054","display_name":"Enterprise system","level":2,"score":0.4205731153488159},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.3531769812107086},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3351721167564392},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.32862478494644165},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.13073700666427612},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.10600075125694275},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.0},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C59822182","wikidata":"https://www.wikidata.org/wiki/Q441","display_name":"Botany","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C202444582","wikidata":"https://www.wikidata.org/wiki/Q837863","display_name":"Pure mathematics","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1108/jeim-03-2016-0074","is_oa":false,"landing_page_url":"https://doi.org/10.1108/jeim-03-2016-0074","pdf_url":null,"source":{"id":"https://openalex.org/S141478581","display_name":"Journal of Enterprise Information Management","issn_l":"1741-0398","issn":["1741-0398","1758-7409"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Enterprise Information Management","raw_type":"journal-article"},{"id":"pmh:oai:eprints.bbk.ac.uk.oai2:18983","is_oa":false,"landing_page_url":"https://eprints.bbk.ac.uk/id/eprint/18983/1/JEIM-PDF_Proof.pdf","pdf_url":"https://eprints.bbk.ac.uk/id/eprint/18983/1/JEIM-PDF_Proof.pdf","source":{"id":"https://openalex.org/S4306400465","display_name":"BIROn (Birkbeck, University of London)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I98259816","host_organization_name":"Birkbeck, University of London","host_organization_lineage":["https://openalex.org/I98259816"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":null,"raw_type":"Article"},{"id":"pmh:oai:nrl.northumbria.ac.uk:31223","is_oa":false,"landing_page_url":"http://nrl.northumbria.ac.uk/id/eprint/31223/1/JEIMUserPerceptionsJune2017.pdf","pdf_url":"http://nrl.northumbria.ac.uk/id/eprint/31223/1/JEIMUserPerceptionsJune2017.pdf","source":{"id":"https://openalex.org/S4306401884","display_name":"Northumbria Research Link (Northumbria University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I32394136","host_organization_name":"Northumbria University","host_organization_lineage":["https://openalex.org/I32394136"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":"","raw_type":"Article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":41,"referenced_works":["https://openalex.org/W56845586","https://openalex.org/W118766000","https://openalex.org/W152012340","https://openalex.org/W1168406629","https://openalex.org/W1488542496","https://openalex.org/W1562033606","https://openalex.org/W1562857857","https://openalex.org/W1581048704","https://openalex.org/W1968683406","https://openalex.org/W1975699031","https://openalex.org/W1994580081","https://openalex.org/W1996304764","https://openalex.org/W2021436267","https://openalex.org/W2025154274","https://openalex.org/W2037906022","https://openalex.org/W2048132811","https://openalex.org/W2073980673","https://openalex.org/W2108234081","https://openalex.org/W2109605276","https://openalex.org/W2111314244","https://openalex.org/W2115527646","https://openalex.org/W2116951053","https://openalex.org/W2121001699","https://openalex.org/W2142801253","https://openalex.org/W2143083758","https://openalex.org/W2148940224","https://openalex.org/W2150887801","https://openalex.org/W2158822276","https://openalex.org/W2165191280","https://openalex.org/W2182940018","https://openalex.org/W2225188552","https://openalex.org/W2253640982","https://openalex.org/W2288257610","https://openalex.org/W2313226612","https://openalex.org/W2414670006","https://openalex.org/W2487492422","https://openalex.org/W2586241207","https://openalex.org/W2726755791","https://openalex.org/W2963145593","https://openalex.org/W3198345673","https://openalex.org/W6729659067"],"related_works":["https://openalex.org/W2593155302","https://openalex.org/W2041415459","https://openalex.org/W2072812638","https://openalex.org/W3126095231","https://openalex.org/W2352855287","https://openalex.org/W2378906650","https://openalex.org/W2384288445","https://openalex.org/W2382526412","https://openalex.org/W4200071106","https://openalex.org/W2347474189"],"abstract_inverted_index":{"Purpose":[0],"E-learning":[1],"environments":[2],"and":[3,7,14,41,69,73,98,178,194],"services":[4],"(ELES)":[5],"adoption":[6],"success":[8,50,144],"rates":[9],"challenge":[10],"ELES":[11,39,74,176],"designers,":[12],"practitioners":[13],"organisations.":[15],"Enterprise":[16],"decision":[17],"makers":[18],"continue":[19],"to":[20,34,60,115,137,174],"seek":[21],"effective":[22],"instruments":[23],"in":[24,157,184],"launching":[25],"such":[26,129],"systems.":[27],"The":[28,132,149],"purpose":[29],"of":[30,38,49,103,145,160,187],"this":[31],"paper":[32],"is":[33,58],"understand":[35,116,175],"users\u2019":[36,67],"perceptions":[37],"effectiveness":[40,75,121,177],"develop":[42],"a":[43,104,185],"theoretical":[44],"framework":[45,151],"which":[46,111],"improves":[47,153],"understanding":[48],"factors":[51,122],"for":[52,142],"adoption.":[53],"Design/methodology/approach":[54],"Grounded":[55],"theory":[56],"method":[57],"used":[59,114,136],"reflect":[61],"on":[62,92],"the":[63,93,117,124,143,158],"relationships":[64,118,125],"between":[65,119],"changing":[66],"requirements":[68],"expectations,":[70],"technological":[71],"advances":[72],"models.":[76],"A":[77],"longitudinal":[78],"study":[79],"collecting":[80],"data":[81],"from":[82],"social":[83],"media":[84],"blogs":[85],"over":[86],"four":[87],"years":[88],"was":[89],"authenticated":[90],"based":[91],"context":[94],"evaluation,":[95],"language":[96],"structure":[97],"conversational":[99],"constructs.":[100],"Findings":[101],"Identification":[102],"new":[105,150],"core":[106],"dimension":[107,169],"named":[108],"\u201cConcept":[109],"Functionality\u201d":[110],"can":[112,170],"be":[113],"e-learning":[120],"including":[123,189],"with":[126],"other":[127],"domains":[128,188],"as":[130],"security.":[131],"findings":[133],"are":[134],"also":[135],"validate":[138],"major":[139],"existing":[140],"models":[141],"ELES.":[146],"Practical":[147],"implications":[148],"potentially":[152],"system":[154,181],"design":[155,182],"process":[156,183,192],"fields":[159],"education":[161,195],"technology,":[162],"enterprise":[163,190],"systems,":[164,191],"etc.":[165],"Originality/value":[166],"Concept":[167],"functionality":[168],"offer":[171],"more":[172],"insights":[173],"further":[179],"improve":[180],"variety":[186],"modelling":[193],"technology.":[196]},"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2023,"cited_by_count":4},{"year":2022,"cited_by_count":4},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":3},{"year":2018,"cited_by_count":1}],"updated_date":"2026-08-29T07:29:34.045763","created_date":"2025-10-10T00:00:00"}