{"id":"https://openalex.org/W2260484149","doi":"https://doi.org/10.1108/jeim-03-2014-0028","title":"Critical success factors in enterprise resource planning implementation","display_name":"Critical success factors in enterprise resource planning implementation","publication_year":2016,"publication_date":"2016-02-04","ids":{"openalex":"https://openalex.org/W2260484149","doi":"https://doi.org/10.1108/jeim-03-2014-0028","mag":"2260484149"},"language":"en","primary_location":{"id":"doi:10.1108/jeim-03-2014-0028","is_oa":false,"landing_page_url":"https://doi.org/10.1108/jeim-03-2014-0028","pdf_url":null,"source":{"id":"https://openalex.org/S141478581","display_name":"Journal of Enterprise Information Management","issn_l":"1741-0398","issn":["1741-0398","1758-7409"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Enterprise Information Management","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5005647470","display_name":"Raafat George Saad\u00e9","orcid":"https://orcid.org/0000-0002-9629-8205"},"institutions":[{"id":"https://openalex.org/I60158472","display_name":"Concordia University","ror":"https://ror.org/0420zvk78","country_code":"CA","type":"education","lineage":["https://openalex.org/I60158472"]}],"countries":["CA"],"is_corresponding":true,"raw_author_name":"Raafat George Saade","raw_affiliation_strings":["Department of Supply Chain and Business Technology Management, Concordia University, Montreal, Canada"],"affiliations":[{"raw_affiliation_string":"Department of Supply Chain and Business Technology Management, Concordia University, Montreal, Canada","institution_ids":["https://openalex.org/I60158472"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5029628129","display_name":"Harshjot Nijher","orcid":null},"institutions":[{"id":"https://openalex.org/I60158472","display_name":"Concordia University","ror":"https://ror.org/0420zvk78","country_code":"CA","type":"education","lineage":["https://openalex.org/I60158472"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Harshjot Nijher","raw_affiliation_strings":["Department of Management, Concordia University, Montreal, Canada"],"affiliations":[{"raw_affiliation_string":"Department of Management, Concordia University, Montreal, Canada","institution_ids":["https://openalex.org/I60158472"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5005647470"],"corresponding_institution_ids":["https://openalex.org/I60158472"],"apc_list":null,"apc_paid":null,"fwci":14.9438,"has_fulltext":false,"cited_by_count":99,"citation_normalized_percentile":{"value":0.98903924,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":97,"max":100},"biblio":{"volume":"29","issue":"1","first_page":"72","last_page":"96"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11938","display_name":"ERP Systems Implementation and Impact","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11938","display_name":"ERP Systems Implementation and Impact","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.9761000275611877,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.9641000032424927,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/critical-success-factor","display_name":"Critical success factor","score":0.8448418378829956},{"id":"https://openalex.org/keywords/enterprise-resource-planning","display_name":"Enterprise resource planning","score":0.7093943953514099},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.6429331302642822},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.598615825176239},{"id":"https://openalex.org/keywords/scope","display_name":"Scope (computer science)","score":0.58819580078125},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.48842114210128784},{"id":"https://openalex.org/keywords/implementation","display_name":"Implementation","score":0.44187361001968384},{"id":"https://openalex.org/keywords/manufacturing-resource-planning","display_name":"Manufacturing resource planning","score":0.43566447496414185},{"id":"https://openalex.org/keywords/set","display_name":"Set (abstract data type)","score":0.4268604815006256},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4094350039958954},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.19703418016433716},{"id":"https://openalex.org/keywords/software-engineering","display_name":"Software engineering","score":0.14530250430107117}],"concepts":[{"id":"https://openalex.org/C18806943","wikidata":"https://www.wikidata.org/wiki/Q223210","display_name":"Critical success factor","level":2,"score":0.8448418378829956},{"id":"https://openalex.org/C2777960535","wikidata":"https://www.wikidata.org/wiki/Q131508","display_name":"Enterprise resource planning","level":2,"score":0.7093943953514099},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.6429331302642822},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.598615825176239},{"id":"https://openalex.org/C2778012447","wikidata":"https://www.wikidata.org/wiki/Q1034415","display_name":"Scope (computer science)","level":2,"score":0.58819580078125},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.48842114210128784},{"id":"https://openalex.org/C26713055","wikidata":"https://www.wikidata.org/wiki/Q245962","display_name":"Implementation","level":2,"score":0.44187361001968384},{"id":"https://openalex.org/C2780962473","wikidata":"https://www.wikidata.org/wiki/Q769571","display_name":"Manufacturing resource planning","level":3,"score":0.43566447496414185},{"id":"https://openalex.org/C177264268","wikidata":"https://www.wikidata.org/wiki/Q1514741","display_name":"Set (abstract data type)","level":2,"score":0.4268604815006256},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4094350039958954},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.19703418016433716},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.14530250430107117},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/jeim-03-2014-0028","is_oa":false,"landing_page_url":"https://doi.org/10.1108/jeim-03-2014-0028","pdf_url":null,"source":{"id":"https://openalex.org/S141478581","display_name":"Journal of Enterprise Information Management","issn_l":"1741-0398","issn":["1741-0398","1758-7409"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Enterprise Information Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":91,"referenced_works":["https://openalex.org/W10196492","https://openalex.org/W42358897","https://openalex.org/W51913732","https://openalex.org/W55618181","https://openalex.org/W129257128","https://openalex.org/W758784160","https://openalex.org/W1480126585","https://openalex.org/W1485631621","https://openalex.org/W1487947030","https://openalex.org/W1502687478","https://openalex.org/W1523725354","https://openalex.org/W1526281128","https://openalex.org/W1536360122","https://openalex.org/W1547237889","https://openalex.org/W1566578886","https://openalex.org/W1585797692","https://openalex.org/W1594271477","https://openalex.org/W1801500366","https://openalex.org/W1965925478","https://openalex.org/W1974706805","https://openalex.org/W1974857076","https://openalex.org/W1977075990","https://openalex.org/W1983562549","https://openalex.org/W1988510116","https://openalex.org/W1989351846","https://openalex.org/W1990489265","https://openalex.org/W1992934451","https://openalex.org/W1995815872","https://openalex.org/W1999893321","https://openalex.org/W1999945172","https://openalex.org/W2000117884","https://openalex.org/W2001683352","https://openalex.org/W2003360602","https://openalex.org/W2006859808","https://openalex.org/W2007711542","https://openalex.org/W2018107398","https://openalex.org/W2022900774","https://openalex.org/W2023664387","https://openalex.org/W2024013254","https://openalex.org/W2028240069","https://openalex.org/W2032729361","https://openalex.org/W2045226080","https://openalex.org/W2045898843","https://openalex.org/W2046133031","https://openalex.org/W2049674279","https://openalex.org/W2056041144","https://openalex.org/W2056418077","https://openalex.org/W2058025976","https://openalex.org/W2059123156","https://openalex.org/W2064302998","https://openalex.org/W2064540609","https://openalex.org/W2065208013","https://openalex.org/W2073912395","https://openalex.org/W2085230034","https://openalex.org/W2090790469","https://openalex.org/W2102866139","https://openalex.org/W2104198702","https://openalex.org/W2106956101","https://openalex.org/W2111628838","https://openalex.org/W2113222723","https://openalex.org/W2117149284","https://openalex.org/W2118464236","https://openalex.org/W2123356536","https://openalex.org/W2123454380","https://openalex.org/W2124420925","https://openalex.org/W2124975206","https://openalex.org/W2125836590","https://openalex.org/W2129571082","https://openalex.org/W2137323523","https://openalex.org/W2137990236","https://openalex.org/W2138915272","https://openalex.org/W2139056082","https://openalex.org/W2141094717","https://openalex.org/W2143730075","https://openalex.org/W2153157376","https://openalex.org/W2163242407","https://openalex.org/W2165950253","https://openalex.org/W2168494054","https://openalex.org/W2168628948","https://openalex.org/W2311359954","https://openalex.org/W2337140707","https://openalex.org/W2480708733","https://openalex.org/W2483513170","https://openalex.org/W2549133192","https://openalex.org/W2899179774","https://openalex.org/W2974757090","https://openalex.org/W3022607203","https://openalex.org/W3124782595","https://openalex.org/W4234959029","https://openalex.org/W4240836270","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W1999734162","https://openalex.org/W3126872863","https://openalex.org/W2091534877","https://openalex.org/W4252321300","https://openalex.org/W2123973141","https://openalex.org/W2064302998","https://openalex.org/W2261571122","https://openalex.org/W2077957590","https://openalex.org/W2118767795","https://openalex.org/W2185156626"],"abstract_inverted_index":{"Purpose":[0],"\u2013":[1,44,109,153,222,276,353],"The":[2,25,45,73,154,184,223,281,331,410],"purpose":[3],"of":[4,69,111,132,157,170,181,208,215,236,253,315,365,373],"this":[5,79,162],"paper":[6,46,80,355],"is":[7,186,213,279,356,384,412,424],"to":[8,64,174,188,261,266,322,349,360,370,404],"consolidate":[9],"the":[10,28,32,37,48,96,101,104,119,127,171,179,206,209,216,259,271,357,371,380,394,402,407,415],"critical":[11,70],"success":[12,71,158],"factors":[13,134,139,159],"(CSFs)":[14],"as":[15,251,377,414],"published":[16,390],"in":[17,78,161,231],"enterprise":[18],"resource":[19],"planning":[20],"(ERP)":[21],"implementation":[22,40,61,149,198,235,245,278,317,376],"case":[23,62,75,189,391,398,416],"studies.":[24],"authors":[26,128],"perform":[27],"analysis":[29,105,124,242],"and":[30,57,88,100,106,121,125,167,192,200,257,295,318,329,342,367,421],"propose":[31],"final":[33,155],"CSFs":[34,114,225,248,311,366],"based":[35],"on":[36,387,406],"reported":[38,113,378],"ERP":[39,60,148,182,197,272,277,306,316,375],"process":[41,99,269],"stages.":[42,150],"Design/methodology/approach":[43],"follows":[47],"eight":[49],"category":[50],"coding":[51],"steps":[52],"proposed":[53,145,160,224],"by":[54,229,305],"Carley":[55],"(1993)":[56],"utilizes":[58],"only":[59],"studies":[63,76,392,399,417],"identify":[65],"a":[66,82,130,165,263,320,344,362],"distinct":[67],"set":[68,156],"factors.":[72,409],"37":[74],"used":[77,228],"provide":[81],"reasonable":[83],"sample":[84],"from":[85,118,249,313,379],"different":[86],"countries":[87],"contexts.":[89],"Two":[90],"methodologies":[91],"were":[92,116],"followed,":[93],"one":[94],"for":[95,103,196,270],"literature":[97,120,191,210],"review":[98],"other":[102,244],"synthesis.":[107],"Findings":[108],"Out":[110],"64":[112],"that":[115,135,214,299,396,413],"extracted":[117,312],"subsequent":[122],"detailed":[123],"synthesis":[126],"found":[129],"total":[131],"22":[133],"are":[136,144,303,418],"distinct.":[137],"These":[138],"which":[140,212],"encompass":[141],"change":[142,296],"management,":[143,326],"with":[146,243,343,393],"five":[147,232],"Research":[151],"limitations/implications":[152],"study":[163,190],"gives":[164],"consolidated":[166,363],"unified":[168],"view":[169],"significant":[172],"variables":[173],"be":[175,205,227],"considered":[176],"during":[177],"all":[178,301],"stages":[180,372],"implementation.":[183,273,307],"research":[185],"limited":[187],"does":[193],"not":[194,284],"account":[195],"models":[199],"frameworks.":[201],"Another":[202],"limitation":[203],"would":[204,400],"scope":[207],"searched":[211],"Management":[217],"Information":[218],"Community.":[219],"Practical":[220],"implications":[221,275],"can":[226],"practitioners":[230],"ways:":[233],"assess":[234],"an":[237,374],"ERP;":[238],"ex-ante":[239],"assessment;":[240],"comparative":[241],"experiences;":[246],"utilize":[247,258,401],"model":[250,260,321],"part":[252],"key":[254],"performance":[255],"indicators;":[256],"establish":[262],"concise":[264],"strategy":[265,294],"project":[267,325],"management":[268],"Social":[274],"complex.":[280],"promise":[282],"has":[283],"yet":[285],"been":[286],"fully":[287],"realized.":[288],"An":[289],"ERP-enabled":[290],"organization":[291],"entails":[292],"primarily":[293],"management.":[297],"To":[298],"effect,":[300],"stakeholders":[302],"impacted":[304],"This":[308,354],"paper,":[309],"identified":[310],"cases":[314],"proposes":[319],"support":[323],"its":[324,385],"user":[327],"satisfaction":[328],"sustainability.":[330],"results":[332],"aim":[333],"at":[334],"reducing":[335,339],"costs,":[336],"maintaining":[337],"timeline,":[338],"employee":[340],"anxieties":[341],"successful":[345],"implementation,":[346],"better":[347],"service":[348],"customer":[350],"base.":[351],"Originality/value":[352],"first":[358],"attempt":[359],"present":[361],"list":[364],"mapping":[368],"them":[369],"industry.":[381],"It":[382],"originality":[383],"focus":[386],"utilizing":[388],"rigorous":[389],"hope":[395],"future":[397],"work":[403],"report":[405],"same":[408],"value":[411],"increased,":[419],"comparison":[420],"differentiation":[422],"between":[423],"enhanced.":[425]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":11},{"year":2024,"cited_by_count":8},{"year":2023,"cited_by_count":15},{"year":2022,"cited_by_count":13},{"year":2021,"cited_by_count":9},{"year":2020,"cited_by_count":10},{"year":2019,"cited_by_count":12},{"year":2018,"cited_by_count":10},{"year":2017,"cited_by_count":5},{"year":2016,"cited_by_count":4}],"updated_date":"2026-04-02T15:55:50.835912","created_date":"2025-10-10T00:00:00"}
