{"id":"https://openalex.org/W2103090139","doi":"https://doi.org/10.1108/jeim-02-2013-0005","title":"A scale for measuring the applicability of lean practices in IT support services","display_name":"A scale for measuring the applicability of lean practices in IT support services","publication_year":2014,"publication_date":"2014-09-02","ids":{"openalex":"https://openalex.org/W2103090139","doi":"https://doi.org/10.1108/jeim-02-2013-0005","mag":"2103090139"},"language":"en","primary_location":{"id":"doi:10.1108/jeim-02-2013-0005","is_oa":false,"landing_page_url":"https://doi.org/10.1108/jeim-02-2013-0005","pdf_url":null,"source":{"id":"https://openalex.org/S141478581","display_name":"Journal of Enterprise Information Management","issn_l":"1741-0398","issn":["1741-0398","1758-7409"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Enterprise Information Management","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5090034944","display_name":"Goutam Kumar Kundu","orcid":"https://orcid.org/0000-0002-7477-4207"},"institutions":[{"id":"https://openalex.org/I876193797","display_name":"Vellore Institute of Technology University","ror":"https://ror.org/00qzypv28","country_code":"IN","type":"education","lineage":["https://openalex.org/I876193797"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Goutam Kumar Kundu","raw_affiliation_strings":["VIT Business School, VIT University, Vellore, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"VIT Business School, VIT University, Vellore, India","institution_ids":["https://openalex.org/I876193797"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5053218374","display_name":"Jayachandra Bairi","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Jayachandra Bairi","raw_affiliation_strings":["Service Delivery, SAIC, Bangalore, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Service Delivery, SAIC, Bangalore, India","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":3.43,"has_fulltext":false,"cited_by_count":15,"citation_normalized_percentile":{"value":0.92660821,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":"27","issue":"5","first_page":"623","last_page":"643"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.9965000152587891,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11938","display_name":"ERP Systems Implementation and Impact","score":0.9878000020980835,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/scale","display_name":"Scale (ratio)","score":0.643317461013794},{"id":"https://openalex.org/keywords/reliability","display_name":"Reliability (semiconductor)","score":0.6280015707015991},{"id":"https://openalex.org/keywords/sample","display_name":"Sample (material)","score":0.5764979720115662},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5589957237243652},{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.501685619354248},{"id":"https://openalex.org/keywords/survey-methodology","display_name":"Survey methodology","score":0.46428361535072327},{"id":"https://openalex.org/keywords/perception","display_name":"Perception","score":0.45457547903060913},{"id":"https://openalex.org/keywords/population","display_name":"Population","score":0.44340577721595764},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4299035668373108},{"id":"https://openalex.org/keywords/validity","display_name":"Validity","score":0.4111734628677368},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.3274931311607361},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3112514317035675},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.29303133487701416},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.28991445899009705},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.19199475646018982},{"id":"https://openalex.org/keywords/statistics","display_name":"Statistics","score":0.12710022926330566},{"id":"https://openalex.org/keywords/psychometrics","display_name":"Psychometrics","score":0.10578563809394836},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.08801144361495972},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.08660295605659485},{"id":"https://openalex.org/keywords/geography","display_name":"Geography","score":0.07947489619255066},{"id":"https://openalex.org/keywords/medicine","display_name":"Medicine","score":0.07681304216384888}],"concepts":[{"id":"https://openalex.org/C2778755073","wikidata":"https://www.wikidata.org/wiki/Q10858537","display_name":"Scale (ratio)","level":2,"score":0.643317461013794},{"id":"https://openalex.org/C43214815","wikidata":"https://www.wikidata.org/wiki/Q7310987","display_name":"Reliability (semiconductor)","level":3,"score":0.6280015707015991},{"id":"https://openalex.org/C198531522","wikidata":"https://www.wikidata.org/wiki/Q485146","display_name":"Sample (material)","level":2,"score":0.5764979720115662},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5589957237243652},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.501685619354248},{"id":"https://openalex.org/C73945780","wikidata":"https://www.wikidata.org/wiki/Q814232","display_name":"Survey methodology","level":2,"score":0.46428361535072327},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.45457547903060913},{"id":"https://openalex.org/C2908647359","wikidata":"https://www.wikidata.org/wiki/Q2625603","display_name":"Population","level":2,"score":0.44340577721595764},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4299035668373108},{"id":"https://openalex.org/C70364389","wikidata":"https://www.wikidata.org/wiki/Q18757","display_name":"Validity","level":3,"score":0.4111734628677368},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.3274931311607361},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3112514317035675},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.29303133487701416},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.28991445899009705},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.19199475646018982},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.12710022926330566},{"id":"https://openalex.org/C171606756","wikidata":"https://www.wikidata.org/wiki/Q506132","display_name":"Psychometrics","level":2,"score":0.10578563809394836},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.08801144361495972},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.08660295605659485},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.07947489619255066},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.07681304216384888},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C58640448","wikidata":"https://www.wikidata.org/wiki/Q42515","display_name":"Cartography","level":1,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.0},{"id":"https://openalex.org/C70410870","wikidata":"https://www.wikidata.org/wiki/Q199906","display_name":"Clinical psychology","level":1,"score":0.0},{"id":"https://openalex.org/C163258240","wikidata":"https://www.wikidata.org/wiki/Q25342","display_name":"Power (physics)","level":2,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C99454951","wikidata":"https://www.wikidata.org/wiki/Q932068","display_name":"Environmental health","level":1,"score":0.0},{"id":"https://openalex.org/C43617362","wikidata":"https://www.wikidata.org/wiki/Q170050","display_name":"Chromatography","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/jeim-02-2013-0005","is_oa":false,"landing_page_url":"https://doi.org/10.1108/jeim-02-2013-0005","pdf_url":null,"source":{"id":"https://openalex.org/S141478581","display_name":"Journal of Enterprise Information Management","issn_l":"1741-0398","issn":["1741-0398","1758-7409"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Enterprise Information Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","score":0.4699999988079071,"display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":52,"referenced_works":["https://openalex.org/W629576486","https://openalex.org/W1484864026","https://openalex.org/W1491087240","https://openalex.org/W1500787793","https://openalex.org/W1505713965","https://openalex.org/W1545910212","https://openalex.org/W1546917958","https://openalex.org/W1595575146","https://openalex.org/W1608805223","https://openalex.org/W1820801730","https://openalex.org/W1969187829","https://openalex.org/W1976936279","https://openalex.org/W1977006133","https://openalex.org/W1990743521","https://openalex.org/W2004194145","https://openalex.org/W2010313333","https://openalex.org/W2010315224","https://openalex.org/W2010983589","https://openalex.org/W2015018115","https://openalex.org/W2016630987","https://openalex.org/W2018962727","https://openalex.org/W2023091446","https://openalex.org/W2025802916","https://openalex.org/W2031929861","https://openalex.org/W2041125989","https://openalex.org/W2050449632","https://openalex.org/W2053405423","https://openalex.org/W2063775909","https://openalex.org/W2068824940","https://openalex.org/W2093812686","https://openalex.org/W2106931739","https://openalex.org/W2110815263","https://openalex.org/W2114735742","https://openalex.org/W2118016181","https://openalex.org/W2134845881","https://openalex.org/W2146070786","https://openalex.org/W2155057991","https://openalex.org/W2182146070","https://openalex.org/W2331360085","https://openalex.org/W2412475977","https://openalex.org/W2541111693","https://openalex.org/W2786952640","https://openalex.org/W2796492902","https://openalex.org/W2895189975","https://openalex.org/W2986921706","https://openalex.org/W3028533397","https://openalex.org/W3157407122","https://openalex.org/W3205255602","https://openalex.org/W4243667233","https://openalex.org/W4285719527","https://openalex.org/W6630388867","https://openalex.org/W6632627098"],"related_works":["https://openalex.org/W2041415459","https://openalex.org/W2593155302","https://openalex.org/W2072812638","https://openalex.org/W3126095231","https://openalex.org/W2352855287","https://openalex.org/W4200071106","https://openalex.org/W2378906650","https://openalex.org/W2384288445","https://openalex.org/W2392071035","https://openalex.org/W2387109326"],"abstract_inverted_index":{"Purpose":[0],"\u2013":[1,45,83,106,195],"The":[2,67,84,138],"purpose":[3],"of":[4,26,29,37,86,122,135,168,191,207],"this":[5],"paper":[6,197],"is":[7,173],"to":[8,17,59,159,182],"present":[9],"research":[10],"that":[11,90,162,174],"was":[12,57,76,143],"conducted":[13],"with":[14],"an":[15,21],"objective":[16],"conceptualize":[18],"and":[19,53,73,102,109],"develop":[20],"instrument":[22,56,202],"for":[23,99,113,140,203],"the":[24,27,35,54,74,87,91,97,114,116,132,136,141,154,160,166,189,205],"measurement":[25,69,111,201],"perception":[28,187],"IT":[30,41,63,146,184,211],"support":[31,42,64,147,212],"service":[32,65,148,185,213],"practitioners":[33],"about":[34,188],"applicability":[36,190,206],"lean":[38,192,208],"concepts":[39],"in":[40,151,210],"services.":[43],"Design/methodology/approach":[44],"Scale":[46],"items":[47,112],"were":[48,71,179],"identified":[49],"from":[50,62,145],"current":[51],"literature":[52],"survey":[55,123,142],"used":[58],"collect":[60,183],"data":[61],"practitioners.":[66],"constructs\u2019":[68],"models":[70],"tested":[72],"scale":[75],"validated":[77],"by":[78,131],"using":[79],"statistical":[80],"tools.":[81],"Findings":[82],"results":[85,155],"study":[88],"indicate":[89],"operational":[92],"measures":[93],"developed":[94],"here":[95],"satisfy":[96],"criteria":[98],"unidimensionality,":[100],"reliability":[101],"validity.":[103],"Research":[104],"limitations/implications":[105],"While":[107],"selecting":[108],"excluding":[110],"survey,":[115],"researchers":[117],"have":[118,128],"followed":[119],"established":[120],"principles":[121],"research;":[124],"but":[125],"it":[126],"may":[127],"been":[129],"affected":[130],"personal":[133],"bias":[134],"author.":[137],"sample":[139],"drawn":[144],"companies":[149],"located":[150],"India,":[152],"thus":[153],"are":[156],"generalizable":[157],"only":[158],"extent":[161],"these":[163],"businesses":[164],"represent":[165],"population":[167],"all":[169],"businesses.":[170],"Another":[171],"limitation":[172],"no":[175],"prior":[176],"survey/case":[177],"studies":[178],"carried":[180],"out":[181],"practitioner's":[186],"practices.":[193],"Originality/value":[194],"This":[196],"provides":[198],"a":[199],"new":[200],"measuring":[204],"practices":[209],"environment.":[214]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":1},{"year":2019,"cited_by_count":3},{"year":2018,"cited_by_count":2},{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":2},{"year":2015,"cited_by_count":2}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}
