{"id":"https://openalex.org/W2590089091","doi":"https://doi.org/10.1108/jeim-01-2016-0015","title":"Dynamic service capabilities enabling agile services","display_name":"Dynamic service capabilities enabling agile services","publication_year":2017,"publication_date":"2017-02-13","ids":{"openalex":"https://openalex.org/W2590089091","doi":"https://doi.org/10.1108/jeim-01-2016-0015","mag":"2590089091"},"language":"en","primary_location":{"id":"doi:10.1108/jeim-01-2016-0015","is_oa":false,"landing_page_url":"https://doi.org/10.1108/jeim-01-2016-0015","pdf_url":null,"source":{"id":"https://openalex.org/S141478581","display_name":"Journal of Enterprise Information Management","issn_l":"1741-0398","issn":["1741-0398","1758-7409"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Enterprise Information Management","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5110963732","display_name":"Aparna Raman","orcid":null},"institutions":[{"id":"https://openalex.org/I110930757","display_name":"Management Development Institute","ror":"https://ror.org/05cstvk27","country_code":"IN","type":"education","lineage":["https://openalex.org/I110930757"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Aparna Raman","raw_affiliation_strings":["Department of Information Management, Management Development Institute, Gurugram, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Information Management, Management Development Institute, Gurugram, India","institution_ids":["https://openalex.org/I110930757"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5061390830","display_name":"Sangeeta Shah Bharadwaj","orcid":"https://orcid.org/0000-0001-7955-4660"},"institutions":[{"id":"https://openalex.org/I110930757","display_name":"Management Development Institute","ror":"https://ror.org/05cstvk27","country_code":"IN","type":"education","lineage":["https://openalex.org/I110930757"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Sangeeta Shah Bharadwaj","raw_affiliation_strings":["Management Development Institute, Gurugram, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Management Development Institute, Gurugram, India","institution_ids":["https://openalex.org/I110930757"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":2.326,"has_fulltext":false,"cited_by_count":13,"citation_normalized_percentile":{"value":0.90422814,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":"30","issue":"1","first_page":"166","last_page":"187"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9976000189781189,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9976000189781189,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9950000047683716,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12594","display_name":"Collaboration in agile enterprises","score":0.9843000173568726,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/agile-software-development","display_name":"Agile software development","score":0.883609414100647},{"id":"https://openalex.org/keywords/respondent","display_name":"Respondent","score":0.5612787008285522},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5477563142776489},{"id":"https://openalex.org/keywords/scale","display_name":"Scale (ratio)","score":0.539578914642334},{"id":"https://openalex.org/keywords/dynamic-capabilities","display_name":"Dynamic capabilities","score":0.46753618121147156},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.43370530009269714},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4202803075313568},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.35511136054992676},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3535827398300171},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.1957373023033142},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.13935202360153198},{"id":"https://openalex.org/keywords/software-engineering","display_name":"Software engineering","score":0.1305508315563202}],"concepts":[{"id":"https://openalex.org/C14185376","wikidata":"https://www.wikidata.org/wiki/Q30232","display_name":"Agile software development","level":2,"score":0.883609414100647},{"id":"https://openalex.org/C2776640315","wikidata":"https://www.wikidata.org/wiki/Q7315941","display_name":"Respondent","level":2,"score":0.5612787008285522},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5477563142776489},{"id":"https://openalex.org/C2778755073","wikidata":"https://www.wikidata.org/wiki/Q10858537","display_name":"Scale (ratio)","level":2,"score":0.539578914642334},{"id":"https://openalex.org/C2780504989","wikidata":"https://www.wikidata.org/wiki/Q2742037","display_name":"Dynamic capabilities","level":2,"score":0.46753618121147156},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.43370530009269714},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4202803075313568},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.35511136054992676},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3535827398300171},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.1957373023033142},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.13935202360153198},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.1305508315563202},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/jeim-01-2016-0015","is_oa":false,"landing_page_url":"https://doi.org/10.1108/jeim-01-2016-0015","pdf_url":null,"source":{"id":"https://openalex.org/S141478581","display_name":"Journal of Enterprise Information Management","issn_l":"1741-0398","issn":["1741-0398","1758-7409"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Enterprise Information Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","score":0.6200000047683716,"display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":84,"referenced_works":["https://openalex.org/W93022447","https://openalex.org/W596931733","https://openalex.org/W1555252427","https://openalex.org/W1556262978","https://openalex.org/W1565790802","https://openalex.org/W1597505882","https://openalex.org/W1935970015","https://openalex.org/W1966816881","https://openalex.org/W1971091000","https://openalex.org/W1977421247","https://openalex.org/W1977832833","https://openalex.org/W1978676566","https://openalex.org/W1985419904","https://openalex.org/W1985931376","https://openalex.org/W1987258130","https://openalex.org/W1988812587","https://openalex.org/W1991623719","https://openalex.org/W1998391385","https://openalex.org/W2002133919","https://openalex.org/W2002726873","https://openalex.org/W2005038499","https://openalex.org/W2005627520","https://openalex.org/W2009707808","https://openalex.org/W2012214512","https://openalex.org/W2013594607","https://openalex.org/W2021378946","https://openalex.org/W2029747599","https://openalex.org/W2030918636","https://openalex.org/W2033548921","https://openalex.org/W2036892978","https://openalex.org/W2047816412","https://openalex.org/W2048413439","https://openalex.org/W2050706463","https://openalex.org/W2050825106","https://openalex.org/W2056070220","https://openalex.org/W2062660429","https://openalex.org/W2065364919","https://openalex.org/W2067807498","https://openalex.org/W2068370738","https://openalex.org/W2073139001","https://openalex.org/W2074226497","https://openalex.org/W2074485432","https://openalex.org/W2076794247","https://openalex.org/W2080313827","https://openalex.org/W2080685245","https://openalex.org/W2083415664","https://openalex.org/W2086067779","https://openalex.org/W2086816469","https://openalex.org/W2089402107","https://openalex.org/W2092893718","https://openalex.org/W2093576979","https://openalex.org/W2096010043","https://openalex.org/W2115464589","https://openalex.org/W2118016181","https://openalex.org/W2118450840","https://openalex.org/W2118749740","https://openalex.org/W2127692094","https://openalex.org/W2128111770","https://openalex.org/W2128847913","https://openalex.org/W2142480462","https://openalex.org/W2145081910","https://openalex.org/W2151457418","https://openalex.org/W2164405127","https://openalex.org/W2165823521","https://openalex.org/W2169667133","https://openalex.org/W2171632478","https://openalex.org/W2179442796","https://openalex.org/W2193987131","https://openalex.org/W2322756736","https://openalex.org/W2344998635","https://openalex.org/W2345425456","https://openalex.org/W2466147274","https://openalex.org/W2483540831","https://openalex.org/W2490976887","https://openalex.org/W2994374228","https://openalex.org/W3122372996","https://openalex.org/W3122423861","https://openalex.org/W3126004593","https://openalex.org/W3126055879","https://openalex.org/W4230637740","https://openalex.org/W4240412626","https://openalex.org/W4240920800","https://openalex.org/W4243667233","https://openalex.org/W4244424352"],"related_works":["https://openalex.org/W2558322854","https://openalex.org/W1967170474","https://openalex.org/W4386164500","https://openalex.org/W1644951373","https://openalex.org/W2945414787","https://openalex.org/W4250467305","https://openalex.org/W4252714956","https://openalex.org/W2018098194","https://openalex.org/W1606554364","https://openalex.org/W3193672355"],"abstract_inverted_index":{"Purpose":[0],"The":[1,20,40,53,97,117,181],"purpose":[2],"of":[3,66,93,100,108,119,134,177],"t1his":[4],"paper":[5,21],"is":[6,107,199],"to":[7,11,111,154,168,209],"develop":[8],"an":[9],"instrument":[10],"measure":[12,131],"agile":[13,74,80,101,135,143,184],"services":[14,61,75,81,102,136,185],"based":[15,187],"on":[16,188],"dynamic":[17,70,190],"capabilities":[18,72,139,171,176,182,191],"theory.":[19],"investigates":[22],"the":[23,88,120,132,175,189],"service":[24,30,36,71],"agility":[25,34],"through":[26],"two":[27],"building":[28],"blocks":[29],"sensing":[31],"and":[32,35,49,76,114,137,172,193],"seizing":[33],"responding":[37],"agility.":[38],"Design/methodology/approach":[39],"items":[41,68,78],"were":[42,82],"generated":[43],"using":[44,50,57],"existing":[45],"scales,":[46],"content":[47],"analysis":[48],"in-depth":[51],"interview.":[52],"scale":[54,89,146,159,203],"was":[55],"validated":[56],"data":[58],"from":[59],"Indian":[60],"industry.":[62],"Findings":[63],"A":[64],"pool":[65],"32":[67],"for":[69,79,152,165],"enabling":[73,183],"12":[77],"proposed.":[83,201],"Empirical":[84],"validation":[85],"shows":[86],"that":[87],"exhibits":[90],"high":[91],"levels":[92],"reliability.":[94],"Research":[95],"limitations/implications":[96],"new":[98,195],"concept":[99],"has":[103],"been":[104],"introduced,":[105],"which":[106],"recent":[109],"interest":[110],"both":[112],"practitioners":[113],"academicians":[115],"alike.":[116],"limitations":[118],"study":[121],"include":[122],"a":[123,150,163,194,206],"low":[124],"respondent":[125],"rate.":[126],"Practical":[127],"implications":[128],"Organizations":[129],"need":[130],"degree":[133],"different":[138],"this":[140,210],"can":[141,147],"facilitate":[142],"services.":[144,179],"This":[145,158,202],"act":[148,161],"as":[149,162],"foundation":[151],"organizations":[153],"evaluate":[155],"their":[156,170,178],"capabilities.":[157],"will":[160,204],"tool":[164],"top":[166],"managers":[167],"assess":[169],"suitably":[173],"improve":[174],"Originality/value":[180],"are":[186],"framework":[192],"construct":[196],"(agile":[197],"services)":[198],"being":[200],"be":[205],"theoretical":[207],"contribution":[208],"literature.":[211]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":1}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}
