{"id":"https://openalex.org/W4408389504","doi":"https://doi.org/10.1108/jd-08-2024-0198","title":"Grey digital divide: factors associated with older people\u2019s use of the Internet for financial transactions in the UK","display_name":"Grey digital divide: factors associated with older people\u2019s use of the Internet for financial transactions in the UK","publication_year":2025,"publication_date":"2025-03-13","ids":{"openalex":"https://openalex.org/W4408389504","doi":"https://doi.org/10.1108/jd-08-2024-0198"},"language":"en","primary_location":{"id":"doi:10.1108/jd-08-2024-0198","is_oa":false,"landing_page_url":"https://doi.org/10.1108/jd-08-2024-0198","pdf_url":null,"source":{"id":"https://openalex.org/S10082577","display_name":"Journal of Documentation","issn_l":"0022-0418","issn":["0022-0418","1758-7379"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Documentation","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://strathprints.strath.ac.uk/91885/3/Thomas-etal-JD-2025-factors-associated-with-older-peoples-use-of-the-Internet-for-financial-transactions.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5043101108","display_name":"Dain Thomas","orcid":"https://orcid.org/0000-0003-2705-6808"},"institutions":[{"id":"https://openalex.org/I181647926","display_name":"University of Strathclyde","ror":"https://ror.org/00n3w3b69","country_code":"GB","type":"education","lineage":["https://openalex.org/I181647926"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"Dain Thomas","raw_affiliation_strings":["Department of Computer and Information Sciences, University of Strathclyde, Glasgow, UK"],"raw_orcid":"https://orcid.org/0000-0003-2705-6808","affiliations":[{"raw_affiliation_string":"Department of Computer and Information Sciences, University of Strathclyde, Glasgow, UK","institution_ids":["https://openalex.org/I181647926"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5052211345","display_name":"Gobinda Chowdhury","orcid":"https://orcid.org/0000-0002-2122-9547"},"institutions":[{"id":"https://openalex.org/I181647926","display_name":"University of Strathclyde","ror":"https://ror.org/00n3w3b69","country_code":"GB","type":"education","lineage":["https://openalex.org/I181647926"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Gobinda Chowdhury","raw_affiliation_strings":["Department of Computer and Information Sciences, University of Strathclyde, Glasgow, UK"],"raw_orcid":"https://orcid.org/0000-0002-2122-9547","affiliations":[{"raw_affiliation_string":"Department of Computer and Information Sciences, University of Strathclyde, Glasgow, UK","institution_ids":["https://openalex.org/I181647926"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5007866098","display_name":"Ian Ruthven","orcid":"https://orcid.org/0000-0001-6669-5376"},"institutions":[{"id":"https://openalex.org/I181647926","display_name":"University of Strathclyde","ror":"https://ror.org/00n3w3b69","country_code":"GB","type":"education","lineage":["https://openalex.org/I181647926"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Ian Ruthven","raw_affiliation_strings":["Department of Computer and Information Sciences, University of Strathclyde, Glasgow, UK"],"raw_orcid":"https://orcid.org/0000-0001-6669-5376","affiliations":[{"raw_affiliation_string":"Department of Computer and Information Sciences, University of Strathclyde, Glasgow, UK","institution_ids":["https://openalex.org/I181647926"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5043101108"],"corresponding_institution_ids":["https://openalex.org/I181647926"],"apc_list":null,"apc_paid":null,"fwci":5.51,"has_fulltext":true,"cited_by_count":3,"citation_normalized_percentile":{"value":0.94412899,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":95,"max":98},"biblio":{"volume":"81","issue":"3","first_page":"810","last_page":"828"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12392","display_name":"Sharing Economy and Platforms","score":0.9943000078201294,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12392","display_name":"Sharing Economy and Platforms","score":0.9943000078201294,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11977","display_name":"Technology Use by Older Adults","score":0.9865000247955322,"subfield":{"id":"https://openalex.org/subfields/3317","display_name":"Demography"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12501","display_name":"Digital Economy and Work Transformation","score":0.9735000133514404,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/the-internet","display_name":"The Internet","score":0.7008048295974731},{"id":"https://openalex.org/keywords/grey-literature","display_name":"Grey literature","score":0.5791386961936951},{"id":"https://openalex.org/keywords/digital-divide","display_name":"Digital divide","score":0.5401173830032349},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5116210579872131},{"id":"https://openalex.org/keywords/digital-library","display_name":"Digital library","score":0.41388264298439026},{"id":"https://openalex.org/keywords/finance","display_name":"Finance","score":0.4035283029079437},{"id":"https://openalex.org/keywords/internet-privacy","display_name":"Internet privacy","score":0.39887741208076477},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3645681142807007},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.32356441020965576},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.17009496688842773}],"concepts":[{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.7008048295974731},{"id":"https://openalex.org/C61904560","wikidata":"https://www.wikidata.org/wiki/Q1148359","display_name":"Grey literature","level":3,"score":0.5791386961936951},{"id":"https://openalex.org/C173655357","wikidata":"https://www.wikidata.org/wiki/Q244752","display_name":"Digital divide","level":3,"score":0.5401173830032349},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5116210579872131},{"id":"https://openalex.org/C513874922","wikidata":"https://www.wikidata.org/wiki/Q212805","display_name":"Digital library","level":3,"score":0.41388264298439026},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.4035283029079437},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.39887741208076477},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3645681142807007},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.32356441020965576},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.17009496688842773},{"id":"https://openalex.org/C124952713","wikidata":"https://www.wikidata.org/wiki/Q8242","display_name":"Literature","level":1,"score":0.0},{"id":"https://openalex.org/C164913051","wikidata":"https://www.wikidata.org/wiki/Q482","display_name":"Poetry","level":2,"score":0.0},{"id":"https://openalex.org/C2779473830","wikidata":"https://www.wikidata.org/wiki/Q1540899","display_name":"MEDLINE","level":2,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1108/jd-08-2024-0198","is_oa":false,"landing_page_url":"https://doi.org/10.1108/jd-08-2024-0198","pdf_url":null,"source":{"id":"https://openalex.org/S10082577","display_name":"Journal of Documentation","issn_l":"0022-0418","issn":["0022-0418","1758-7379"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Documentation","raw_type":"journal-article"},{"id":"pmh:oai:strathprints.strath.ac.uk:91885","is_oa":true,"landing_page_url":"https://strathprints.strath.ac.uk/view/author/1015302.html>","pdf_url":"https://strathprints.strath.ac.uk/91885/3/Thomas-etal-JD-2025-factors-associated-with-older-peoples-use-of-the-Internet-for-financial-transactions.pdf","source":{"id":"https://openalex.org/S4306402226","display_name":"Strathprints: The University of Strathclyde institutional repository (University of Strathclyde)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I181647926","host_organization_name":"University of Strathclyde","host_organization_lineage":["https://openalex.org/I181647926"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"PeerReviewed"}],"best_oa_location":{"id":"pmh:oai:strathprints.strath.ac.uk:91885","is_oa":true,"landing_page_url":"https://strathprints.strath.ac.uk/view/author/1015302.html>","pdf_url":"https://strathprints.strath.ac.uk/91885/3/Thomas-etal-JD-2025-factors-associated-with-older-peoples-use-of-the-Internet-for-financial-transactions.pdf","source":{"id":"https://openalex.org/S4306402226","display_name":"Strathprints: The University of Strathclyde institutional repository (University of Strathclyde)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I181647926","host_organization_name":"University of Strathclyde","host_organization_lineage":["https://openalex.org/I181647926"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"PeerReviewed"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4408389504.pdf","grobid_xml":"https://content.openalex.org/works/W4408389504.grobid-xml"},"referenced_works_count":37,"referenced_works":["https://openalex.org/W11013317","https://openalex.org/W1965114638","https://openalex.org/W1969632165","https://openalex.org/W1975762106","https://openalex.org/W1986221133","https://openalex.org/W1986558743","https://openalex.org/W1996905187","https://openalex.org/W2001071495","https://openalex.org/W2009218574","https://openalex.org/W2012262341","https://openalex.org/W2025613117","https://openalex.org/W2031691682","https://openalex.org/W2035145971","https://openalex.org/W2082897619","https://openalex.org/W2092874921","https://openalex.org/W2111930629","https://openalex.org/W2160164480","https://openalex.org/W2166005519","https://openalex.org/W2188931150","https://openalex.org/W2750798439","https://openalex.org/W2762564373","https://openalex.org/W2794906336","https://openalex.org/W2799564391","https://openalex.org/W2889833496","https://openalex.org/W2917802229","https://openalex.org/W2980506226","https://openalex.org/W3007838915","https://openalex.org/W3036863614","https://openalex.org/W3121770174","https://openalex.org/W3204710586","https://openalex.org/W3213014260","https://openalex.org/W4206508652","https://openalex.org/W4220897581","https://openalex.org/W4281609694","https://openalex.org/W4286277272","https://openalex.org/W4327909661","https://openalex.org/W4394626772"],"related_works":["https://openalex.org/W1872650106","https://openalex.org/W1977987445","https://openalex.org/W1911705068","https://openalex.org/W1999013134","https://openalex.org/W2021444970","https://openalex.org/W3165920664","https://openalex.org/W1915069673","https://openalex.org/W2132866589","https://openalex.org/W2403018341","https://openalex.org/W2895325555"],"abstract_inverted_index":{"Purpose":[0],"Grey":[1],"digital":[2,27,89,112],"divide":[3],"is":[4,14,59],"becoming":[5],"a":[6,173],"major":[7],"challenge":[8],"in":[9,20,77,110,141,220],"today\u2019s":[10],"world":[11],"where":[12],"everyone":[13],"expected":[15],"to":[16,22,60,65,117,165,210],"be":[17,196],"tech":[18],"savvy":[19],"order":[21],"use":[23],"the":[24,62,85,101,118,150,160,167,203,206,221],"Internet":[25],"and":[26,72,74,84,138,169,172,208],"technologies":[28],"for":[29,198],"everyday":[30],"living.":[31],"Vulnerable":[32],"people,":[33,36],"especially":[34],"older":[35,133],"encounter":[37],"several":[38],"issues":[39],"with":[40,132],"online":[41,46,48,66,224],"financial":[42,67,90,113,225],"services":[43,68,114],"such":[44],"as":[45,106],"banking,":[47],"shopping,":[49],"insurance":[50],"policies,":[51],"etc.":[52],"The":[53,146],"main":[54,122,162],"purpose":[55],"of":[56,100,120,153,185,223],"this":[57,96,179,193],"paper":[58],"identify":[61,166],"factors":[63,102,171,207],"related":[64],"through":[69],"literature":[70,94],"review":[71],"interviews":[73,131,156],"cluster":[75],"them":[76],"four":[78,121,161],"different":[79],"sections:":[80],"human,":[81],"technology,":[82],"society":[83],"institutions":[86],"that":[87,103,124],"provide":[88],"services.":[91,226],"Design/methodology/approach":[92],"Through":[93],"review,":[95],"research":[97,201],"establishes":[98],"some":[99],"could":[104,195],"act":[105],"barriers":[107],"or":[108,216],"facilitators":[109],"using":[111],"which":[115],"leads":[116],"classification":[119],"areas":[123,164],"are":[125,157],"presented":[126],"visually.":[127],"Subsequently,":[128],"22":[129,154],"semi-structured":[130,155],"people":[134],"(those":[135],"aged":[136],"65+)":[137],"intermediaries":[139],"resulted":[140],"identifying":[142],"further":[143],"factors.":[144],"Findings":[145],"findings":[147],"procured":[148],"from":[149,178],"thematic":[151],"analysis":[152],"mapped":[158],"onto":[159],"classified":[163],"novel":[168],"common":[170],"conceptual":[174],"model":[175,186,194],"was":[176],"formed":[177],"merging":[180],"process.":[181],"Originality/value":[182],"This":[183],"type":[184],"has":[187],"not":[188],"been":[189],"developed":[190],"yet.":[191],"Hence,":[192],"leveraged":[197],"undertaking":[199],"additional":[200],"on":[202],"interconnections":[204],"between":[205],"investigating":[209],"what":[211],"extent":[212],"they":[213],"can":[214],"positively":[215],"negatively":[217],"influence":[218],"individuals":[219],"adoption":[222]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":2}],"updated_date":"2025-12-28T23:10:05.387466","created_date":"2025-10-10T00:00:00"}