{"id":"https://openalex.org/W4226073072","doi":"https://doi.org/10.1108/jd-08-2021-0148","title":"Volunteers' strategies for supporting asylum seekers with information challenges","display_name":"Volunteers' strategies for supporting asylum seekers with information challenges","publication_year":2022,"publication_date":"2022-03-16","ids":{"openalex":"https://openalex.org/W4226073072","doi":"https://doi.org/10.1108/jd-08-2021-0148"},"language":"en","primary_location":{"id":"doi:10.1108/jd-08-2021-0148","is_oa":true,"landing_page_url":"https://doi.org/10.1108/jd-08-2021-0148","pdf_url":"https://www.emerald.com/insight/content/doi/10.1108/JD-08-2021-0148/full/pdf?title=volunteers-strategies-for-supporting-asylum-seekers-with-information-challenges","source":{"id":"https://openalex.org/S10082577","display_name":"Journal of Documentation","issn_l":"0022-0418","issn":["0022-0418","1758-7379"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Documentation","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"https://www.emerald.com/insight/content/doi/10.1108/JD-08-2021-0148/full/pdf?title=volunteers-strategies-for-supporting-asylum-seekers-with-information-challenges","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5076018341","display_name":"Hilda Ruokolainen","orcid":"https://orcid.org/0000-0003-2521-4390"},"institutions":[{"id":"https://openalex.org/I130217899","display_name":"\u00c5bo Akademi University","ror":"https://ror.org/029pk6x14","country_code":"FI","type":"education","lineage":["https://openalex.org/I130217899"]}],"countries":["FI"],"is_corresponding":true,"raw_author_name":"Hilda Ruokolainen","raw_affiliation_strings":["Department of Information Studies, Abo Akademi University, Turku, Finland","Department of Information Studies, \u00c5bo Akademi University, Turku, Finland"],"raw_orcid":"https://orcid.org/0000-0003-2521-4390","affiliations":[{"raw_affiliation_string":"Department of Information Studies, Abo Akademi University, Turku, Finland","institution_ids":["https://openalex.org/I130217899"]},{"raw_affiliation_string":"Department of Information Studies, \u00c5bo Akademi University, Turku, Finland","institution_ids":["https://openalex.org/I130217899"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5076018341"],"corresponding_institution_ids":["https://openalex.org/I130217899"],"apc_list":null,"apc_paid":null,"fwci":1.5849,"has_fulltext":true,"cited_by_count":7,"citation_normalized_percentile":{"value":0.86311533,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":"78","issue":"7","first_page":"305","last_page":"326"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11147","display_name":"Misinformation and Its Impacts","score":0.9129999876022339,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11147","display_name":"Misinformation and Its Impacts","score":0.9129999876022339,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/refugee","display_name":"Refugee","score":0.8749098777770996},{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.8003541231155396},{"id":"https://openalex.org/keywords/seekers","display_name":"Seekers","score":0.6674208045005798},{"id":"https://openalex.org/keywords/value","display_name":"Value (mathematics)","score":0.46644896268844604},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3934844732284546},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.38282710313796997},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3034241199493408},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.2775479555130005},{"id":"https://openalex.org/keywords/qualitative-research","display_name":"Qualitative research","score":0.2282169759273529},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.18270719051361084},{"id":"https://openalex.org/keywords/social-science","display_name":"Social science","score":0.08803609013557434}],"concepts":[{"id":"https://openalex.org/C173145845","wikidata":"https://www.wikidata.org/wiki/Q131572","display_name":"Refugee","level":2,"score":0.8749098777770996},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.8003541231155396},{"id":"https://openalex.org/C2776493517","wikidata":"https://www.wikidata.org/wiki/Q1479542","display_name":"Seekers","level":2,"score":0.6674208045005798},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.46644896268844604},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3934844732284546},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.38282710313796997},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3034241199493408},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.2775479555130005},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.2282169759273529},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.18270719051361084},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.08803609013557434},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1108/jd-08-2021-0148","is_oa":true,"landing_page_url":"https://doi.org/10.1108/jd-08-2021-0148","pdf_url":"https://www.emerald.com/insight/content/doi/10.1108/JD-08-2021-0148/full/pdf?title=volunteers-strategies-for-supporting-asylum-seekers-with-information-challenges","source":{"id":"https://openalex.org/S10082577","display_name":"Journal of Documentation","issn_l":"0022-0418","issn":["0022-0418","1758-7379"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Documentation","raw_type":"journal-article"},{"id":"pmh:oai:pure.atira.dk:openaire/dd1778ab-73fa-452b-984a-fca4e508813b","is_oa":true,"landing_page_url":"https://research.abo.fi/en/publications/dd1778ab-73fa-452b-984a-fca4e508813b","pdf_url":"https://research.abo.fi/ws/files/36021370/10_1108_JD_08_2021_0148.pdf","source":{"id":"https://openalex.org/S4406923060","display_name":"\u00c5bo Akademi University Research Portal","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Ruokolainen, H 2022, 'Volunteers' strategies for supporting asylum seekers with information challenges', Journal of Documentation, vol. 78, no. 7, pp. 305-326. https://doi.org/10.1108/JD-08-2021-0148","raw_type":"info:eu-repo/semantics/publishedVersion"},{"id":"pmh:oai:pure.atira.dk:publications/dd1778ab-73fa-452b-984a-fca4e508813b","is_oa":true,"landing_page_url":"https://urn.fi/URN:NBN:fi-fe2022051335028","pdf_url":null,"source":{"id":"https://openalex.org/S4406923060","display_name":"\u00c5bo Akademi University Research Portal","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Ruokolainen , H 2022 , ' Volunteers' strategies for supporting asylum seekers with information challenges ' , Journal of Documentation , vol. 78 , no. 7 , pp. 305-326 . https://doi.org/10.1108/JD-08-2021-0148","raw_type":"article"}],"best_oa_location":{"id":"doi:10.1108/jd-08-2021-0148","is_oa":true,"landing_page_url":"https://doi.org/10.1108/jd-08-2021-0148","pdf_url":"https://www.emerald.com/insight/content/doi/10.1108/JD-08-2021-0148/full/pdf?title=volunteers-strategies-for-supporting-asylum-seekers-with-information-challenges","source":{"id":"https://openalex.org/S10082577","display_name":"Journal of Documentation","issn_l":"0022-0418","issn":["0022-0418","1758-7379"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Documentation","raw_type":"journal-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/4","score":0.4099999964237213,"display_name":"Quality Education"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4226073072.pdf","grobid_xml":"https://content.openalex.org/works/W4226073072.grobid-xml"},"referenced_works_count":47,"referenced_works":["https://openalex.org/W644893764","https://openalex.org/W1526687415","https://openalex.org/W1603924643","https://openalex.org/W1831543783","https://openalex.org/W1963658577","https://openalex.org/W1992156462","https://openalex.org/W2012506780","https://openalex.org/W2021625132","https://openalex.org/W2023386058","https://openalex.org/W2027859867","https://openalex.org/W2028786549","https://openalex.org/W2045935559","https://openalex.org/W2051105555","https://openalex.org/W2051604718","https://openalex.org/W2078977736","https://openalex.org/W2114584404","https://openalex.org/W2127561630","https://openalex.org/W2129660502","https://openalex.org/W2137796738","https://openalex.org/W2148740177","https://openalex.org/W2160164480","https://openalex.org/W2168466576","https://openalex.org/W2297377142","https://openalex.org/W2331500606","https://openalex.org/W2396983304","https://openalex.org/W2506299962","https://openalex.org/W2523074512","https://openalex.org/W2561653553","https://openalex.org/W2568990743","https://openalex.org/W2793236512","https://openalex.org/W2793488812","https://openalex.org/W2793753197","https://openalex.org/W2800626625","https://openalex.org/W2884640315","https://openalex.org/W2896675325","https://openalex.org/W2904863142","https://openalex.org/W2905197541","https://openalex.org/W2973775779","https://openalex.org/W3091975258","https://openalex.org/W3111860899","https://openalex.org/W3124652355","https://openalex.org/W3154425526","https://openalex.org/W3180069244","https://openalex.org/W3196527310","https://openalex.org/W4200286916","https://openalex.org/W4237163556","https://openalex.org/W4292908193"],"related_works":["https://openalex.org/W2593155302","https://openalex.org/W2041415459","https://openalex.org/W2072812638","https://openalex.org/W3126095231","https://openalex.org/W2352855287","https://openalex.org/W2378906650","https://openalex.org/W2384288445","https://openalex.org/W2382526412","https://openalex.org/W4200071106","https://openalex.org/W2347474189"],"abstract_inverted_index":{"Purpose":[0],"This":[1,112],"paper":[2],"examines":[3],"the":[4,34,103,121,135,146],"strategies":[5,72,90,95,139],"that":[6,157],"volunteers":[7,45],"use":[8],"when":[9],"supporting":[10],"asylum":[11,24,48,52,98,125,136],"seekers":[12,25,49],"with":[13,43,50,91],"their":[14,28,51,106,128],"information":[15,32,75,100,122,153,158],"challenges":[16,104],"to":[17,20,30,148],"be":[18],"able":[19],"develop":[21],"services":[22],"for":[23],"and":[26,65,80,84,108,133,167],"promote":[27],"access":[29],"reliable":[31],"in":[33,54,57,120,132,161],"most":[35],"suitable":[36],"way.":[37],"Design/methodology/approach":[38],"Semi-structured":[39],"interviews":[40],"were":[41,73],"conducted":[42],"seven":[44],"who":[46],"help":[47],"cases":[53],"two":[55],"cities":[56],"Finland.":[58],"The":[59],"interview":[60],"data":[61],"was":[62],"thematically":[63],"coded":[64],"analysed.":[66],"Findings":[67],"Six":[68],"types":[69],"of":[70,105,124,144,164],"information-related":[71],"identified:":[74],"mediatory,":[76],"language":[77],"adjustment,":[78],"spatial":[79],"non-verbal":[81],"communicative,":[82],"inclusive,":[83],"supervisory":[85],"strategies,":[86],"as":[87,89],"well":[88],"shifting":[92],"roles.":[93],"These":[94],"holistically":[96,149],"support":[97,150],"seekers'":[99],"practices,":[101,154],"considering":[102],"situation":[107],"emotional":[109],"needs.":[110],"Originality/value":[111],"study":[113],"creates":[114],"new":[115],"knowledge":[116],"about":[117],"volunteers'":[118],"role":[119],"practices":[123],"seekers,":[126],"highlighting":[127],"unique":[129],"position":[130],"both":[131],"outside":[134],"system.":[137],"Information-related":[138],"are":[140],"a":[141],"novel":[142],"way":[143],"examining":[145],"ways":[147],"other":[151],"people's":[152],"by":[155],"understanding":[156],"is":[159],"intertwined":[160],"all":[162],"kinds":[163],"everyday":[165],"actions":[166],"interactions.":[168]},"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":1},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":1}],"updated_date":"2026-05-23T08:51:43.019350","created_date":"2025-10-10T00:00:00"}
