{"id":"https://openalex.org/W3120991751","doi":"https://doi.org/10.1108/jd-06-2020-0111","title":"Reusing design information: an investigation of the document creation process in service design projects","display_name":"Reusing design information: an investigation of the document creation process in service design projects","publication_year":2021,"publication_date":"2021-01-04","ids":{"openalex":"https://openalex.org/W3120991751","doi":"https://doi.org/10.1108/jd-06-2020-0111","mag":"3120991751"},"language":"en","primary_location":{"id":"doi:10.1108/jd-06-2020-0111","is_oa":false,"landing_page_url":"https://doi.org/10.1108/jd-06-2020-0111","pdf_url":null,"source":{"id":"https://openalex.org/S10082577","display_name":"Journal of Documentation","issn_l":"0022-0418","issn":["0022-0418","1758-7379"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Documentation","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5060295344","display_name":"Yu-Tzu Lin","orcid":"https://orcid.org/0000-0002-7373-4940"},"institutions":[{"id":"https://openalex.org/I124055696","display_name":"University of Copenhagen","ror":"https://ror.org/035b05819","country_code":"DK","type":"education","lineage":["https://openalex.org/I124055696"]}],"countries":["DK"],"is_corresponding":true,"raw_author_name":"Yu-Tzu Lin","raw_affiliation_strings":["Department of Communication, University of Copenhagen, Copenhagen, Denmark"],"raw_orcid":"https://orcid.org/0000-0002-7373-4940","affiliations":[{"raw_affiliation_string":"Department of Communication, University of Copenhagen, Copenhagen, Denmark","institution_ids":["https://openalex.org/I124055696"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5060295344"],"corresponding_institution_ids":["https://openalex.org/I124055696"],"apc_list":null,"apc_paid":null,"fwci":0.1612,"has_fulltext":false,"cited_by_count":3,"citation_normalized_percentile":{"value":0.52067257,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":96},"biblio":{"volume":"77","issue":"3","first_page":"703","last_page":"721"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9921000003814697,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9921000003814697,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11024","display_name":"Information Systems Theories and Implementation","score":0.9652000069618225,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13874","display_name":"Information Architecture and Usability","score":0.9638000130653381,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/documentation","display_name":"Documentation","score":0.8001949191093445},{"id":"https://openalex.org/keywords/reuse","display_name":"Reuse","score":0.6449264287948608},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6079057455062866},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5328467488288879},{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.5229709148406982},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.49431896209716797},{"id":"https://openalex.org/keywords/categorization","display_name":"Categorization","score":0.47187867760658264},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.42593422532081604},{"id":"https://openalex.org/keywords/engineering-design-process","display_name":"Engineering design process","score":0.42194652557373047},{"id":"https://openalex.org/keywords/service-design","display_name":"Service design","score":0.4127541184425354},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.3489672541618347},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.1989750862121582},{"id":"https://openalex.org/keywords/service-provider","display_name":"Service provider","score":0.18491321802139282},{"id":"https://openalex.org/keywords/qualitative-research","display_name":"Qualitative research","score":0.13900798559188843},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.1374385952949524},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.13218465447425842},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.07674571871757507}],"concepts":[{"id":"https://openalex.org/C56666940","wikidata":"https://www.wikidata.org/wiki/Q788790","display_name":"Documentation","level":2,"score":0.8001949191093445},{"id":"https://openalex.org/C206588197","wikidata":"https://www.wikidata.org/wiki/Q846574","display_name":"Reuse","level":2,"score":0.6449264287948608},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6079057455062866},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5328467488288879},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.5229709148406982},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.49431896209716797},{"id":"https://openalex.org/C94124525","wikidata":"https://www.wikidata.org/wiki/Q912550","display_name":"Categorization","level":2,"score":0.47187867760658264},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.42593422532081604},{"id":"https://openalex.org/C34972735","wikidata":"https://www.wikidata.org/wiki/Q2920267","display_name":"Engineering design process","level":2,"score":0.42194652557373047},{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.4127541184425354},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3489672541618347},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.1989750862121582},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.18491321802139282},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.13900798559188843},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.1374385952949524},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.13218465447425842},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.07674571871757507},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C548081761","wikidata":"https://www.wikidata.org/wiki/Q180388","display_name":"Waste management","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/jd-06-2020-0111","is_oa":false,"landing_page_url":"https://doi.org/10.1108/jd-06-2020-0111","pdf_url":null,"source":{"id":"https://openalex.org/S10082577","display_name":"Journal of Documentation","issn_l":"0022-0418","issn":["0022-0418","1758-7379"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Documentation","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":40,"referenced_works":["https://openalex.org/W5537492","https://openalex.org/W5551006","https://openalex.org/W135408525","https://openalex.org/W266484897","https://openalex.org/W278849176","https://openalex.org/W845346470","https://openalex.org/W1973651462","https://openalex.org/W1983706437","https://openalex.org/W1989526951","https://openalex.org/W1995578072","https://openalex.org/W1997402591","https://openalex.org/W2005259772","https://openalex.org/W2030836928","https://openalex.org/W2034212418","https://openalex.org/W2050983728","https://openalex.org/W2060903226","https://openalex.org/W2063231494","https://openalex.org/W2066177894","https://openalex.org/W2079304821","https://openalex.org/W2080503833","https://openalex.org/W2092971677","https://openalex.org/W2095394030","https://openalex.org/W2102586032","https://openalex.org/W2107640607","https://openalex.org/W2110326484","https://openalex.org/W2115053229","https://openalex.org/W2122224481","https://openalex.org/W2141884663","https://openalex.org/W2146448538","https://openalex.org/W2162651210","https://openalex.org/W2268136773","https://openalex.org/W2290990277","https://openalex.org/W2343556275","https://openalex.org/W2520616773","https://openalex.org/W2559333414","https://openalex.org/W2612063845","https://openalex.org/W2802855906","https://openalex.org/W2900237199","https://openalex.org/W2911557997","https://openalex.org/W2946058323"],"related_works":["https://openalex.org/W2041415459","https://openalex.org/W2593155302","https://openalex.org/W2072812638","https://openalex.org/W3126095231","https://openalex.org/W2352855287","https://openalex.org/W4200071106","https://openalex.org/W2378906650","https://openalex.org/W2384288445","https://openalex.org/W2382526412","https://openalex.org/W2347474189"],"abstract_inverted_index":{"Purpose":[0],"Design":[1],"rationale":[2],"is":[3,11,184],"design":[4,30,36,102,165,179,203,215,226,230],"information":[5,37,103,227],"that":[6,157,172,197],"explains":[7],"why":[8],"an":[9],"entity":[10],"designed":[12],"as":[13],"it":[14,70],"is.":[15],"This":[16,41,190],"paper":[17],"investigates":[18],"how":[19,99],"the":[20,24,33,66,80,121,141,152,154,169,181],"documentation":[21,62,81],"process":[22,63],"and":[23,51,115,136,146,210,233],"use":[25],"of":[26,35,46,61,79,95,120,195,207,213],"documents":[27,107,196],"in":[28,201],"service":[29,137,202,229],"projects":[31,231],"influence":[32],"reuse":[34,101,225],"across":[38,104,164,187,228],"projects.":[39,105,166,188],"Design/methodology/approach":[40],"study":[42,142,191],"analyzes":[43],"two":[44,220,234],"sets":[45],"data":[47,73],"collected":[48,67],"through":[49],"interviews":[50],"field":[52],"observation.":[53],"It":[54,217],"first":[55],"applied":[56],"Lund's":[57],"(2004)":[58],"four":[59],"elements":[60],"to":[64,76,177,224],"categorize":[65],"data.":[68],"Then":[69],"used":[71,186],"bottom-up":[72],"analysis":[74],"approach":[75],"identify":[77],"patterns":[78],"process.":[82],"Findings":[83],"The":[84,128],"author":[85,129,155,170],"speculates":[86],"designers'":[87],"focus":[88],"on":[89,151],"certain":[90],"documents'":[91],"social":[92],"aspect":[93,97],"instead":[94],"material":[96],"influences":[98],"they":[100,111],"Some":[106],"are":[108,117,161,174,198],"important":[109,118],"because":[110,119],"represent":[112],"a":[113,132],"consensus,":[114],"some":[116],"document":[122],"producers":[123],"rather":[124],"than":[125],"its":[126],"content.":[127],"also":[130,218],"found":[131],"similarity":[133],"between":[134],"economists":[135],"designers":[138,173,223],"by":[139],"comparing":[140],"results":[143],"with":[144],"Harper":[145],"Sellen's":[147],"(1995)":[148],"findings.":[149],"Based":[150],"comparison,":[153],"concludes":[156],"detailed":[158],"research":[159],"reports":[160],"easily":[162],"reusable":[163],"Finally,":[167],"although":[168],"observed":[171],"using":[175],"templates":[176],"explicate":[178],"rationale,":[180],"created":[182,200],"content":[183],"not":[185],"Originality/value":[189],"identifies":[192],"six":[193],"types":[194,206,212],"commonly":[199],"projects,":[204],"three":[205,211],"producer":[208],"involvement":[209],"provisional":[214],"outcomes.":[216],"provides":[219],"suggestions":[221],"for":[222,236],"better":[232],"implications":[235],"future":[237],"study.":[238]},"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}