{"id":"https://openalex.org/W3036996752","doi":"https://doi.org/10.1108/itp-09-2019-0463","title":"Consumers' continuance intention to use fitness and health apps: an integration of the expectation\u2013confirmation model and investment model","display_name":"Consumers' continuance intention to use fitness and health apps: an integration of the expectation\u2013confirmation model and investment model","publication_year":2020,"publication_date":"2020-06-26","ids":{"openalex":"https://openalex.org/W3036996752","doi":"https://doi.org/10.1108/itp-09-2019-0463","mag":"3036996752"},"language":"en","primary_location":{"id":"doi:10.1108/itp-09-2019-0463","is_oa":false,"landing_page_url":"https://doi.org/10.1108/itp-09-2019-0463","pdf_url":null,"source":{"id":"https://openalex.org/S185256354","display_name":"Information Technology and People","issn_l":"0959-3845","issn":["0959-3845","1758-5813"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Technology &amp; People","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5082767368","display_name":"Weisheng Chiu","orcid":"https://orcid.org/0000-0002-8090-5082"},"institutions":[{"id":"https://openalex.org/I8679417","display_name":"Hong Kong Metropolitan University","ror":"https://ror.org/0349bsm71","country_code":"HK","type":"education","lineage":["https://openalex.org/I8679417"]}],"countries":["HK"],"is_corresponding":false,"raw_author_name":"Weisheng Chiu","raw_affiliation_strings":["Lee Shau Kee School of Business and Administration, Open University of Hong Kong, Kowloon, Hong Kong"],"raw_orcid":"https://orcid.org/0000-0002-8090-5082","affiliations":[{"raw_affiliation_string":"Lee Shau Kee School of Business and Administration, Open University of Hong Kong, Kowloon, Hong Kong","institution_ids":["https://openalex.org/I8679417"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5057923846","display_name":"Heetae Cho","orcid":"https://orcid.org/0000-0002-8927-9743"},"institutions":[{"id":"https://openalex.org/I172675005","display_name":"Nanyang Technological University","ror":"https://ror.org/02e7b5302","country_code":"SG","type":"education","lineage":["https://openalex.org/I172675005"]}],"countries":["SG"],"is_corresponding":false,"raw_author_name":"Heetae Cho","raw_affiliation_strings":["Department of Physical Education and Sports Science, Nanyang Technological University, Singapore, Singapore"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Physical Education and Sports Science, Nanyang Technological University, Singapore, Singapore","institution_ids":["https://openalex.org/I172675005"]}]},{"author_position":"last","author":{"id":null,"display_name":"Christina G. Chi","orcid":null},"institutions":[{"id":"https://openalex.org/I72951846","display_name":"Washington State University","ror":"https://ror.org/05dk0ce17","country_code":"US","type":"education","lineage":["https://openalex.org/I72951846"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Christina G. Chi","raw_affiliation_strings":["School of Hospitality Business Management, Carson College of Business, Washington State University, Pullman, Washington, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Hospitality Business Management, Carson College of Business, Washington State University, Pullman, Washington, USA","institution_ids":["https://openalex.org/I72951846"]}]}],"institutions":[],"countries_distinct_count":3,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":22.5009,"has_fulltext":false,"cited_by_count":204,"citation_normalized_percentile":{"value":0.99645188,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":97,"max":100},"biblio":{"volume":"34","issue":"3","first_page":"978","last_page":"998"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9991999864578247,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9991999864578247,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9987999796867371,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9976999759674072,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/continuance","display_name":"Continuance","score":0.9634310603141785},{"id":"https://openalex.org/keywords/structural-equation-modeling","display_name":"Structural equation modeling","score":0.6814787983894348},{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.5672941207885742},{"id":"https://openalex.org/keywords/investment","display_name":"Investment (military)","score":0.533051609992981},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.5253334045410156},{"id":"https://openalex.org/keywords/value","display_name":"Value (mathematics)","score":0.4366072714328766},{"id":"https://openalex.org/keywords/perspective","display_name":"Perspective (graphical)","score":0.4277762770652771},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.4031243622303009},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.3631063997745514},{"id":"https://openalex.org/keywords/applied-psychology","display_name":"Applied psychology","score":0.32969197630882263},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.2180713415145874},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.2104332149028778},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.0852571427822113}],"concepts":[{"id":"https://openalex.org/C2780081655","wikidata":"https://www.wikidata.org/wiki/Q763365","display_name":"Continuance","level":2,"score":0.9634310603141785},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.6814787983894348},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.5672941207885742},{"id":"https://openalex.org/C27548731","wikidata":"https://www.wikidata.org/wiki/Q88272","display_name":"Investment (military)","level":3,"score":0.533051609992981},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5253334045410156},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.4366072714328766},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.4277762770652771},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4031243622303009},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.3631063997745514},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.32969197630882263},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2180713415145874},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2104332149028778},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0852571427822113},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C94625758","wikidata":"https://www.wikidata.org/wiki/Q7163","display_name":"Politics","level":2,"score":0.0},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/itp-09-2019-0463","is_oa":false,"landing_page_url":"https://doi.org/10.1108/itp-09-2019-0463","pdf_url":null,"source":{"id":"https://openalex.org/S185256354","display_name":"Information Technology and People","issn_l":"0959-3845","issn":["0959-3845","1758-5813"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Technology &amp; People","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.7300000190734863,"display_name":"Peace, Justice and strong institutions","id":"https://metadata.un.org/sdg/16"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":83,"referenced_works":["https://openalex.org/W1509006693","https://openalex.org/W1599618159","https://openalex.org/W1847618919","https://openalex.org/W1910906908","https://openalex.org/W1968399593","https://openalex.org/W1971025310","https://openalex.org/W1972575655","https://openalex.org/W1976741746","https://openalex.org/W1980650723","https://openalex.org/W1984743820","https://openalex.org/W1985763314","https://openalex.org/W1987258130","https://openalex.org/W1989027199","https://openalex.org/W2011309176","https://openalex.org/W2011999382","https://openalex.org/W2013304147","https://openalex.org/W2013506611","https://openalex.org/W2017678097","https://openalex.org/W2023072308","https://openalex.org/W2025792239","https://openalex.org/W2028184439","https://openalex.org/W2033943395","https://openalex.org/W2041488212","https://openalex.org/W2043853407","https://openalex.org/W2047097182","https://openalex.org/W2048359930","https://openalex.org/W2052194544","https://openalex.org/W2071666535","https://openalex.org/W2089360619","https://openalex.org/W2092028188","https://openalex.org/W2094267460","https://openalex.org/W2096769597","https://openalex.org/W2097210817","https://openalex.org/W2099697766","https://openalex.org/W2101031911","https://openalex.org/W2103356704","https://openalex.org/W2106096361","https://openalex.org/W2106772961","https://openalex.org/W2107793190","https://openalex.org/W2110506823","https://openalex.org/W2110672754","https://openalex.org/W2114216000","https://openalex.org/W2118016181","https://openalex.org/W2122912498","https://openalex.org/W2124196112","https://openalex.org/W2126335261","https://openalex.org/W2139141017","https://openalex.org/W2151278753","https://openalex.org/W2156477355","https://openalex.org/W2157575844","https://openalex.org/W2197039943","https://openalex.org/W2215584647","https://openalex.org/W2237001857","https://openalex.org/W2334884533","https://openalex.org/W2399195372","https://openalex.org/W2509967063","https://openalex.org/W2515599184","https://openalex.org/W2523556287","https://openalex.org/W2552403325","https://openalex.org/W2568449313","https://openalex.org/W2590318521","https://openalex.org/W2596809122","https://openalex.org/W2736234582","https://openalex.org/W2760962259","https://openalex.org/W2770866179","https://openalex.org/W2772642027","https://openalex.org/W2775025186","https://openalex.org/W2788702811","https://openalex.org/W2790190351","https://openalex.org/W2795907949","https://openalex.org/W2796145467","https://openalex.org/W2802568475","https://openalex.org/W2883853822","https://openalex.org/W2890695304","https://openalex.org/W2891225106","https://openalex.org/W2892708413","https://openalex.org/W2907969378","https://openalex.org/W2946937192","https://openalex.org/W2990861071","https://openalex.org/W3121988901","https://openalex.org/W4235678817","https://openalex.org/W4243667233","https://openalex.org/W4251859756"],"related_works":["https://openalex.org/W2593155302","https://openalex.org/W2041415459","https://openalex.org/W2072812638","https://openalex.org/W3126095231","https://openalex.org/W2352855287","https://openalex.org/W2378906650","https://openalex.org/W2384288445","https://openalex.org/W2382526412","https://openalex.org/W4200071106","https://openalex.org/W2347474189"],"abstract_inverted_index":{"Purpose":[0],"This":[1],"study":[2],"aimed":[3],"to":[4,9,36,60],"explore":[5],"consumers'":[6],"continuance":[7,74],"intention":[8,75],"use":[10],"a":[11,119],"fitness":[12,42,132,152],"and":[13,25,43,88,98,133,145,151],"health":[14,44,134,150],"app":[15,135,153],"by":[16,79],"applying":[17],"two":[18,81],"theoretical":[19],"models:":[20],"the":[21,26,62,66,80,84,86,112,140],"expectation\u2013confirmation":[22],"model":[23,28,128],"(ECM)":[24],"investment":[27,99,123],"(IM).":[29],"Design/methodology/approach":[30],"An":[31],"online":[32],"survey":[33],"was":[34,54,76],"administered":[35],"consumers":[37],"who":[38],"are":[39],"currently":[40],"using":[41,56],"apps":[45],"(":[46],"N":[47],"=":[48],"342).":[49],"Structural":[50],"equation":[51],"modeling":[52],"(SEM)":[53],"conducted":[55],"Amos":[57],"22.0":[58],"software":[59],"examine":[61],"hypothesized":[63],"relationships":[64,90],"in":[65,108],"research":[67],"model.":[68],"Findings":[69],"Results":[70],"revealed":[71],"that":[72],"users'":[73,96,136],"significantly":[77],"predicted":[78],"models.":[82],"Within":[83],"ECM,":[85],"positive":[87,102,120],"significant":[89],"among":[91],"variables":[92],"were":[93],"found.":[94],"Moreover,":[95],"satisfaction":[97],"size":[100],"had":[101,118],"impacts":[103],"on":[104,122],"their":[105],"commitment,":[106],"which,":[107],"turn,":[109],"positively":[110],"affected":[111],"intention.":[113],"Also,":[114],"confirmation":[115],"of":[116,142],"expectations":[117],"impact":[121],"size.":[124],"Originality/value":[125],"The":[126],"integrated":[127],"helps":[129],"better":[130],"understand":[131],"decision-making":[137],"process":[138],"from":[139],"perspective":[141],"relationship":[143],"commitment":[144],"suggests":[146],"practical":[147],"implications":[148],"for":[149],"providers.":[154]},"counts_by_year":[{"year":2026,"cited_by_count":18},{"year":2025,"cited_by_count":46},{"year":2024,"cited_by_count":37},{"year":2023,"cited_by_count":41},{"year":2022,"cited_by_count":41},{"year":2021,"cited_by_count":16},{"year":2020,"cited_by_count":5}],"updated_date":"2026-07-10T07:45:09.275182","created_date":"2025-10-10T00:00:00"}
