{"id":"https://openalex.org/W2949463465","doi":"https://doi.org/10.1108/itp-09-2018-0409","title":"The importance of policy to effective IM use and improved performance","display_name":"The importance of policy to effective IM use and improved performance","publication_year":2019,"publication_date":"2019-04-29","ids":{"openalex":"https://openalex.org/W2949463465","doi":"https://doi.org/10.1108/itp-09-2018-0409","mag":"2949463465"},"language":"en","primary_location":{"id":"doi:10.1108/itp-09-2018-0409","is_oa":false,"landing_page_url":"https://doi.org/10.1108/itp-09-2018-0409","pdf_url":null,"source":{"id":"https://openalex.org/S185256354","display_name":"Information Technology and People","issn_l":"0959-3845","issn":["0959-3845","1758-5813"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Technology & People","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5084452644","display_name":"Lin Jia","orcid":"https://orcid.org/0000-0003-2731-853X"},"institutions":[{"id":"https://openalex.org/I125839683","display_name":"Beijing Institute of Technology","ror":"https://ror.org/01skt4w74","country_code":"CN","type":"education","lineage":["https://openalex.org/I125839683","https://openalex.org/I890469752"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Lin Jia","raw_affiliation_strings":["School of Management and Economics, Beijing Institute of Technology, Beijing, China"],"affiliations":[{"raw_affiliation_string":"School of Management and Economics, Beijing Institute of Technology, Beijing, China","institution_ids":["https://openalex.org/I125839683"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101617647","display_name":"Lijuan Huang","orcid":"https://orcid.org/0000-0001-9202-0102"},"institutions":[{"id":"https://openalex.org/I149594827","display_name":"Xidian University","ror":"https://ror.org/05s92vm98","country_code":"CN","type":"education","lineage":["https://openalex.org/I149594827"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Lijuan Huang","raw_affiliation_strings":["Xidian University, Xi\u2019an, China","Xidian University, Xi'an, China"],"affiliations":[{"raw_affiliation_string":"Xidian University, Xi\u2019an, China","institution_ids":["https://openalex.org/I149594827"]},{"raw_affiliation_string":"Xidian University, Xi'an, China","institution_ids":["https://openalex.org/I149594827"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101635549","display_name":"Zhijun Yan","orcid":"https://orcid.org/0000-0003-1727-1176"},"institutions":[{"id":"https://openalex.org/I125839683","display_name":"Beijing Institute of Technology","ror":"https://ror.org/01skt4w74","country_code":"CN","type":"education","lineage":["https://openalex.org/I125839683","https://openalex.org/I890469752"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Zhijun Yan","raw_affiliation_strings":["School of Management and Economics, Beijing Institute of Technology, Beijing, China"],"affiliations":[{"raw_affiliation_string":"School of Management and Economics, Beijing Institute of Technology, Beijing, China","institution_ids":["https://openalex.org/I125839683"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5102819316","display_name":"Dianne J. Hall","orcid":"https://orcid.org/0000-0002-6454-2146"},"institutions":[{"id":"https://openalex.org/I82497590","display_name":"Auburn University","ror":"https://ror.org/02v80fc35","country_code":"US","type":"education","lineage":["https://openalex.org/I82497590"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Dianne Hall","raw_affiliation_strings":["Department of Systems and Technology, Auburn University, Auburn, Alabama, USA"],"affiliations":[{"raw_affiliation_string":"Department of Systems and Technology, Auburn University, Auburn, Alabama, USA","institution_ids":["https://openalex.org/I82497590"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5057988002","display_name":"Jiahe Song","orcid":"https://orcid.org/0000-0003-1488-5025"},"institutions":[{"id":"https://openalex.org/I141649380","display_name":"Western Michigan University","ror":"https://ror.org/04j198w64","country_code":"US","type":"education","lineage":["https://openalex.org/I141649380"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Jiahe Song","raw_affiliation_strings":["Western Michigan University, Grand Rapids, Michigan, USA"],"affiliations":[{"raw_affiliation_string":"Western Michigan University, Grand Rapids, Michigan, USA","institution_ids":["https://openalex.org/I141649380"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5072765215","display_name":"David Paradice","orcid":"https://orcid.org/0000-0002-0287-3249"},"institutions":[{"id":"https://openalex.org/I82497590","display_name":"Auburn University","ror":"https://ror.org/02v80fc35","country_code":"US","type":"education","lineage":["https://openalex.org/I82497590"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"David Paradice","raw_affiliation_strings":["Department of Systems and Technology, Auburn University, Auburn, Alabama, USA"],"affiliations":[{"raw_affiliation_string":"Department of Systems and Technology, Auburn University, Auburn, Alabama, USA","institution_ids":["https://openalex.org/I82497590"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":6,"corresponding_author_ids":["https://openalex.org/A5084452644"],"corresponding_institution_ids":["https://openalex.org/I125839683"],"apc_list":null,"apc_paid":null,"fwci":0.7011,"has_fulltext":false,"cited_by_count":9,"citation_normalized_percentile":{"value":0.77922024,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":94,"max":98},"biblio":{"volume":"33","issue":"1","first_page":"180","last_page":"197"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.996399998664856,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/competence","display_name":"Competence (human resources)","score":0.5452578067779541},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.524293839931488},{"id":"https://openalex.org/keywords/facilitator","display_name":"Facilitator","score":0.48310422897338867},{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.4387105107307434},{"id":"https://openalex.org/keywords/leverage","display_name":"Leverage (statistics)","score":0.43777328729629517},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.42318958044052124},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.2312278151512146},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.13676762580871582},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.0877470076084137},{"id":"https://openalex.org/keywords/creativity","display_name":"Creativity","score":0.08645889163017273}],"concepts":[{"id":"https://openalex.org/C100521375","wikidata":"https://www.wikidata.org/wiki/Q2015382","display_name":"Competence (human resources)","level":2,"score":0.5452578067779541},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.524293839931488},{"id":"https://openalex.org/C2776831358","wikidata":"https://www.wikidata.org/wiki/Q1150166","display_name":"Facilitator","level":2,"score":0.48310422897338867},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.4387105107307434},{"id":"https://openalex.org/C153083717","wikidata":"https://www.wikidata.org/wiki/Q6535263","display_name":"Leverage (statistics)","level":2,"score":0.43777328729629517},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.42318958044052124},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.2312278151512146},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.13676762580871582},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0877470076084137},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.08645889163017273}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/itp-09-2018-0409","is_oa":false,"landing_page_url":"https://doi.org/10.1108/itp-09-2018-0409","pdf_url":null,"source":{"id":"https://openalex.org/S185256354","display_name":"Information Technology and People","issn_l":"0959-3845","issn":["0959-3845","1758-5813"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Technology & People","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8","score":0.5799999833106995}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":76,"referenced_works":["https://openalex.org/W228037265","https://openalex.org/W349110988","https://openalex.org/W781546441","https://openalex.org/W1492962928","https://openalex.org/W1504693860","https://openalex.org/W1505586084","https://openalex.org/W1550021528","https://openalex.org/W1592554143","https://openalex.org/W1602619638","https://openalex.org/W1658485907","https://openalex.org/W1778323128","https://openalex.org/W1907919014","https://openalex.org/W1932740793","https://openalex.org/W1967263245","https://openalex.org/W1974595436","https://openalex.org/W1975984347","https://openalex.org/W1976006557","https://openalex.org/W1979422830","https://openalex.org/W1983232686","https://openalex.org/W1983696396","https://openalex.org/W1987258130","https://openalex.org/W1988050849","https://openalex.org/W1993705868","https://openalex.org/W1999514089","https://openalex.org/W2012991702","https://openalex.org/W2023263263","https://openalex.org/W2023847112","https://openalex.org/W2026118525","https://openalex.org/W2026468072","https://openalex.org/W2035327925","https://openalex.org/W2052985493","https://openalex.org/W2056571681","https://openalex.org/W2065618844","https://openalex.org/W2067509751","https://openalex.org/W2080618962","https://openalex.org/W2084540333","https://openalex.org/W2085182162","https://openalex.org/W2088228788","https://openalex.org/W2091711377","https://openalex.org/W2093585373","https://openalex.org/W2093882653","https://openalex.org/W2095292342","https://openalex.org/W2096964374","https://openalex.org/W2099941344","https://openalex.org/W2106096361","https://openalex.org/W2110799735","https://openalex.org/W2114283218","https://openalex.org/W2115981184","https://openalex.org/W2116159108","https://openalex.org/W2124486714","https://openalex.org/W2125326971","https://openalex.org/W2125636031","https://openalex.org/W2133295470","https://openalex.org/W2141949101","https://openalex.org/W2146222297","https://openalex.org/W2155225996","https://openalex.org/W2155686415","https://openalex.org/W2158402168","https://openalex.org/W2167989764","https://openalex.org/W2168713174","https://openalex.org/W2171515724","https://openalex.org/W2275424830","https://openalex.org/W2330128532","https://openalex.org/W2351349167","https://openalex.org/W2417048619","https://openalex.org/W2437669222","https://openalex.org/W2505847304","https://openalex.org/W2574896148","https://openalex.org/W2591475566","https://openalex.org/W2622621570","https://openalex.org/W2802184231","https://openalex.org/W2807423832","https://openalex.org/W3139683125","https://openalex.org/W3143525986","https://openalex.org/W4235678817","https://openalex.org/W4254835527"],"related_works":["https://openalex.org/W2336645872","https://openalex.org/W4296285654","https://openalex.org/W2191430920","https://openalex.org/W1986934580","https://openalex.org/W2886850833","https://openalex.org/W3044776601","https://openalex.org/W1481289347","https://openalex.org/W2046692012","https://openalex.org/W3009417415","https://openalex.org/W4385686550"],"abstract_inverted_index":{"Purpose":[0],"Although":[1],"the":[2,14,37,42,75,108,115,133,165],"use":[3,19,44,77,94,135,170,180],"of":[4,31,41,45,55,68,78,89,102,136,168],"instant":[5],"messaging":[6],"(IM)":[7],"at":[8,47,181],"work":[9,48,182],"has":[10,148],"been":[11,26],"studied":[12],"in":[13],"IS":[15],"field,":[16],"its":[17],"effective":[18,43,56,76,93,134,159,169],"and":[20,39,52,70,85,128,138,143,156,171],"impact":[21,88],"on":[22,92,99,158],"performance":[23,184],"have":[24],"not":[25],"adequately":[27],"addressed.":[28],"The":[29,59,87,119,162],"purpose":[30],"this":[32,105],"paper":[33],"is":[34,95],"to":[35,73,113,177],"explore":[36],"antecedents":[38],"consequences":[40],"IM":[46,63,90,124,137,146,154,179],"by":[49],"adapting":[50],"Burton-Jones":[51],"Grange\u2019s":[53],"theory":[54,167],"use.":[57,160],"Design/methodology/approach":[58],"authors":[60],"introduce":[61],"\u201cComprehensive":[62],"policy\u201d":[64],"as":[65],"a":[66,100,149],"facilitator":[67],"adaptation":[69,127],"learning":[71,129],"actions":[72],"improve":[74,82,132,140],"IM,":[79],"which":[80,131],"will":[81],"communication":[83,141],"quality":[84,142],"productivity.":[86,144],"competence":[91,147],"also":[96],"discussed.":[97],"Based":[98],"survey":[101],"215":[103],"managers,":[104],"study":[106],"applies":[107],"partial":[109],"least":[110],"square":[111],"technique":[112],"test":[114],"research":[116],"model.":[117],"Findings":[118],"results":[120,163],"indicate":[121],"that":[122],"comprehensive":[123],"policy":[125],"encourages":[126],"actions,":[130],"thereafter":[139],"Meanwhile,":[145],"substitutive":[150],"interaction":[151],"effect":[152],"with":[153,174],"reconfiguration":[155],"self-learning":[157],"Originality/value":[161],"refine":[164],"general":[166],"provide":[172],"managers":[173],"an":[175],"approach":[176],"leverage":[178],"for":[183],"gains.":[185]},"counts_by_year":[{"year":2024,"cited_by_count":5},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}