{"id":"https://openalex.org/W4397006686","doi":"https://doi.org/10.1108/itp-08-2023-0864","title":"Audience analytics and tensions in digital news work: evidence from Swiss news media","display_name":"Audience analytics and tensions in digital news work: evidence from Swiss news media","publication_year":2024,"publication_date":"2024-05-17","ids":{"openalex":"https://openalex.org/W4397006686","doi":"https://doi.org/10.1108/itp-08-2023-0864"},"language":"en","primary_location":{"id":"doi:10.1108/itp-08-2023-0864","is_oa":false,"landing_page_url":"https://doi.org/10.1108/itp-08-2023-0864","pdf_url":null,"source":{"id":"https://openalex.org/S185256354","display_name":"Information Technology and People","issn_l":"0959-3845","issn":["0959-3845","1758-5813"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Technology & People","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5012314650","display_name":"Afshin Omidi","orcid":"https://orcid.org/0000-0003-0611-006X"},"institutions":[{"id":"https://openalex.org/I57825437","display_name":"University of Neuch\u00e2tel","ror":"https://ror.org/00vasag41","country_code":"CH","type":"education","lineage":["https://openalex.org/I57825437"]}],"countries":["CH"],"is_corresponding":false,"raw_author_name":"Afshin Omidi","raw_affiliation_strings":["Faculty of Economics and Business, Institute of Management, Universit\u00e9 de Neuch\u00e2tel, Neuch\u00e2tel, Switzerland"],"raw_orcid":"https://orcid.org/0000-0003-0611-006X","affiliations":[{"raw_affiliation_string":"Faculty of Economics and Business, Institute of Management, Universit\u00e9 de Neuch\u00e2tel, Neuch\u00e2tel, Switzerland","institution_ids":["https://openalex.org/I57825437"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5024989100","display_name":"Cinzia Dal Zotto","orcid":"https://orcid.org/0000-0002-4400-0075"},"institutions":[{"id":"https://openalex.org/I57825437","display_name":"University of Neuch\u00e2tel","ror":"https://ror.org/00vasag41","country_code":"CH","type":"education","lineage":["https://openalex.org/I57825437"]}],"countries":["CH"],"is_corresponding":false,"raw_author_name":"Cinzia Dal Zotto","raw_affiliation_strings":["Faculty of Economics and Business, Institute of Management, Universit\u00e9 de Neuch\u00e2tel, Neuch\u00e2tel, Switzerland"],"raw_orcid":"https://orcid.org/0000-0002-4400-0075","affiliations":[{"raw_affiliation_string":"Faculty of Economics and Business, Institute of Management, Universit\u00e9 de Neuch\u00e2tel, Neuch\u00e2tel, Switzerland","institution_ids":["https://openalex.org/I57825437"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5021397614","display_name":"Robert G. Picard","orcid":"https://orcid.org/0000-0002-2573-2051"},"institutions":[{"id":"https://openalex.org/I2802626578","display_name":"Oxford University Press (United Kingdom)","ror":"https://ror.org/0336mm561","country_code":"GB","type":"company","lineage":["https://openalex.org/I2802626578","https://openalex.org/I40120149"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Robert G. Picard","raw_affiliation_strings":["Reuters Institute, Oxford University, Oxford, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Reuters Institute, Oxford University, Oxford, UK","institution_ids":["https://openalex.org/I2802626578"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.6933,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.70654169,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":91,"max":95},"biblio":{"volume":"38","issue":"4","first_page":"1991","last_page":"2014"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10133","display_name":"Media Studies and Communication","score":0.9966999888420105,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10133","display_name":"Media Studies and Communication","score":0.9966999888420105,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10557","display_name":"Social Media and Politics","score":0.9793000221252441,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12225","display_name":"Political Influence and Corporate Strategies","score":0.9763000011444092,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/analytics","display_name":"Analytics","score":0.6628823280334473},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.5828806161880493},{"id":"https://openalex.org/keywords/digital-media","display_name":"Digital media","score":0.5242507457733154},{"id":"https://openalex.org/keywords/cultural-analytics","display_name":"Cultural analytics","score":0.43409040570259094},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.40643006563186646},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.3689155578613281},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.3684472143650055},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.35239851474761963},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.33610352873802185},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.33021509647369385},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.2311725616455078},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.19487544894218445},{"id":"https://openalex.org/keywords/the-internet","display_name":"The Internet","score":0.14758142828941345},{"id":"https://openalex.org/keywords/semantic-analytics","display_name":"Semantic analytics","score":0.09091386198997498}],"concepts":[{"id":"https://openalex.org/C79158427","wikidata":"https://www.wikidata.org/wiki/Q485396","display_name":"Analytics","level":2,"score":0.6628823280334473},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.5828806161880493},{"id":"https://openalex.org/C17632256","wikidata":"https://www.wikidata.org/wiki/Q1076968","display_name":"Digital media","level":2,"score":0.5242507457733154},{"id":"https://openalex.org/C545860419","wikidata":"https://www.wikidata.org/wiki/Q5193251","display_name":"Cultural analytics","level":5,"score":0.43409040570259094},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.40643006563186646},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.3689155578613281},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.3684472143650055},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.35239851474761963},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.33610352873802185},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.33021509647369385},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2311725616455078},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.19487544894218445},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.14758142828941345},{"id":"https://openalex.org/C148792806","wikidata":"https://www.wikidata.org/wiki/Q7449046","display_name":"Semantic analytics","level":4,"score":0.09091386198997498},{"id":"https://openalex.org/C130436687","wikidata":"https://www.wikidata.org/wiki/Q7978591","display_name":"Web modeling","level":3,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/itp-08-2023-0864","is_oa":false,"landing_page_url":"https://doi.org/10.1108/itp-08-2023-0864","pdf_url":null,"source":{"id":"https://openalex.org/S185256354","display_name":"Information Technology and People","issn_l":"0959-3845","issn":["0959-3845","1758-5813"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Technology & People","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Decent work and economic growth","score":0.7699999809265137,"id":"https://metadata.un.org/sdg/8"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":59,"referenced_works":["https://openalex.org/W1926920697","https://openalex.org/W1983837672","https://openalex.org/W2002554683","https://openalex.org/W2013698882","https://openalex.org/W2021259711","https://openalex.org/W2065266628","https://openalex.org/W2100446892","https://openalex.org/W2154663220","https://openalex.org/W2165522145","https://openalex.org/W2181445710","https://openalex.org/W2269204188","https://openalex.org/W2321059656","https://openalex.org/W2337966897","https://openalex.org/W2583796670","https://openalex.org/W2782614463","https://openalex.org/W2784924304","https://openalex.org/W2789387619","https://openalex.org/W2790792100","https://openalex.org/W2791257243","https://openalex.org/W2791833762","https://openalex.org/W2792222873","https://openalex.org/W2793401604","https://openalex.org/W2793984024","https://openalex.org/W2884873437","https://openalex.org/W2900832860","https://openalex.org/W2907592527","https://openalex.org/W2945291703","https://openalex.org/W2955124874","https://openalex.org/W2969293083","https://openalex.org/W2981074168","https://openalex.org/W2985431827","https://openalex.org/W2996360505","https://openalex.org/W3004328557","https://openalex.org/W3025799829","https://openalex.org/W3036802299","https://openalex.org/W3081434006","https://openalex.org/W3087252159","https://openalex.org/W3113267249","https://openalex.org/W3118167221","https://openalex.org/W3140165995","https://openalex.org/W3162323056","https://openalex.org/W3164735997","https://openalex.org/W3179206509","https://openalex.org/W3185781062","https://openalex.org/W3197175657","https://openalex.org/W3197744000","https://openalex.org/W3199888525","https://openalex.org/W3199944116","https://openalex.org/W3205215972","https://openalex.org/W3216258061","https://openalex.org/W4200307646","https://openalex.org/W4205175768","https://openalex.org/W4214616430","https://openalex.org/W4231788326","https://openalex.org/W4244291675","https://openalex.org/W4255459593","https://openalex.org/W4290703352","https://openalex.org/W4376129831","https://openalex.org/W6640812284"],"related_works":["https://openalex.org/W202848325","https://openalex.org/W2140303616","https://openalex.org/W4360833258","https://openalex.org/W4232432449","https://openalex.org/W2413477332","https://openalex.org/W2062940763","https://openalex.org/W3048864202","https://openalex.org/W2071124968","https://openalex.org/W2350094487","https://openalex.org/W4390482427"],"abstract_inverted_index":{"Purpose":[0],"Tracing":[1],"audience":[2,5,114,225],"preferences":[3],"via":[4],"analytics":[6,129,156],"software":[7],"has":[8],"become":[9],"a":[10],"vital":[11],"strategy":[12],"for":[13],"many":[14,42],"news":[15,36,46,107,182],"organizations":[16],"to":[17,65,94,128,164,171,195,212],"ensure":[18],"their":[19,148],"competitiveness":[20],"in":[21,34,38,157,207],"media":[22,60,149,217],"markets.":[23],"Extant":[24],"research":[25],"also":[26],"confirms":[27],"the":[28,53,72,97,100,103,146,158,165,178,201],"growing":[29],"presence":[30],"of":[31,102,188,192,203,215],"these":[32],"tools":[33],"digital":[35],"work":[37],"recent":[39],"years":[40],"across":[41],"local":[43],"and":[44,59,80,109,124,135,154,167,228],"international":[45],"media.":[47],"However,":[48],"little":[49],"is":[50],"understood":[51],"about":[52,112],"analytics-driven":[54,205],"tensions":[55,105,180,206],"emerging":[56,104],"among":[57,181],"journalists":[58,143],"managers.":[61],"This":[62],"paper":[63,210],"aims":[64],"address":[66],"this":[67,209],"gap":[68],"by":[69,113,141],"drawing":[70],"on":[71],"labor":[73,79],"process":[74],"theory,":[75],"which":[76,160],"critically":[77],"analyzes":[78],"workplace":[81],"transformations":[82],"under":[83],"capitalism.":[84],"Design/methodology/approach":[85],"The":[86,138],"present":[87],"study":[88],"employs":[89],"an":[90,186],"interview-based":[91],"qualitative":[92],"methodology":[93],"deeply":[95],"understand":[96],"factors":[98],"at":[99],"base":[101],"between":[106,133],"workers":[108,134,183],"managers":[110,136,150,218],"brought":[111],"metrics":[115],"tools.":[116],"Findings":[117],"Results":[118],"show":[119],"how":[120,216],"some":[121,142],"perceptions,":[122],"activities":[123],"contextual":[125],"triggers":[126],"related":[127,170],"could":[130],"make":[131],"relationships":[132],"problematic.":[137],"pressures":[139],"felt":[140],"stemmed":[144],"from":[145],"way":[147],"introduced,":[151],"interpreted,":[152],"communicated":[153],"applied":[155],"workplace,":[159],"were":[161,184],"not":[162],"tied":[163],"quality":[166],"learning":[168],"goals":[169],"journalists\u2019":[172],"aspirations.":[173],"As":[174],"our":[175,213],"evidence":[176],"suggests,":[177],"analytics-induced":[179],"rather":[185],"outcome":[187],"managerial":[189],"deficits":[190],"than":[191],"systematic":[193],"plans":[194],"exploit":[196],"journalists.":[197],"Originality/value":[198],"By":[199],"identifying":[200],"nature":[202],"fundamental":[204],"newsrooms,":[208],"contributes":[211],"understanding":[214],"can":[219],"embrace":[220],"more":[221],"effective":[222],"approaches":[223],"toward":[224],"analytics,":[226],"workforce":[227],"organizational":[229],"performance.":[230]},"counts_by_year":[{"year":2025,"cited_by_count":1}],"updated_date":"2026-07-30T17:31:21.811387","created_date":"2025-10-10T00:00:00"}