{"id":"https://openalex.org/W3164228402","doi":"https://doi.org/10.1108/itp-08-2019-0448","title":"Interactive effects of advising strength and brand familiarity on users' trust and distrust in online recommendation agents","display_name":"Interactive effects of advising strength and brand familiarity on users' trust and distrust in online recommendation agents","publication_year":2021,"publication_date":"2021-05-22","ids":{"openalex":"https://openalex.org/W3164228402","doi":"https://doi.org/10.1108/itp-08-2019-0448","mag":"3164228402"},"language":"en","primary_location":{"id":"doi:10.1108/itp-08-2019-0448","is_oa":false,"landing_page_url":"https://doi.org/10.1108/itp-08-2019-0448","pdf_url":null,"source":{"id":"https://openalex.org/S185256354","display_name":"Information Technology and People","issn_l":"0959-3845","issn":["0959-3845","1758-5813"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Technology &amp; People","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5101658190","display_name":"Tao Liu","orcid":"https://orcid.org/0000-0002-5256-2799"},"institutions":[{"id":"https://openalex.org/I126520041","display_name":"University of Science and Technology of China","ror":"https://ror.org/04c4dkn09","country_code":"CN","type":"education","lineage":["https://openalex.org/I126520041","https://openalex.org/I19820366"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Tao Liu","raw_affiliation_strings":["School of Management, University of Science and Technology of China, Hefei, China"],"raw_orcid":"https://orcid.org/0000-0002-5256-2799","affiliations":[{"raw_affiliation_string":"School of Management, University of Science and Technology of China, Hefei, China","institution_ids":["https://openalex.org/I126520041"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5106975801","display_name":"Weiquan Wang","orcid":"https://orcid.org/0000-0002-8200-7227"},"institutions":[{"id":"https://openalex.org/I168719708","display_name":"City University of Hong Kong","ror":"https://ror.org/03q8dnn23","country_code":"HK","type":"education","lineage":["https://openalex.org/I168719708"]}],"countries":["HK"],"is_corresponding":false,"raw_author_name":"Weiquan Wang","raw_affiliation_strings":["College of Business, City University of Hong Kong, Kowloon Tong, Hong Kong"],"raw_orcid":"https://orcid.org/0000-0002-8200-7227","affiliations":[{"raw_affiliation_string":"College of Business, City University of Hong Kong, Kowloon Tong, Hong Kong","institution_ids":["https://openalex.org/I168719708"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5074920542","display_name":"Jingjun Xu","orcid":"https://orcid.org/0000-0002-9875-7620"},"institutions":[{"id":"https://openalex.org/I168719708","display_name":"City University of Hong Kong","ror":"https://ror.org/03q8dnn23","country_code":"HK","type":"education","lineage":["https://openalex.org/I168719708"]}],"countries":["HK"],"is_corresponding":false,"raw_author_name":"Jingjun (David) Xu","raw_affiliation_strings":["College of Business, City University of Hong Kong, Kowloon Tong, Hong Kong"],"raw_orcid":"https://orcid.org/0000-0002-9875-7620","affiliations":[{"raw_affiliation_string":"College of Business, City University of Hong Kong, Kowloon Tong, Hong Kong","institution_ids":["https://openalex.org/I168719708"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5047704549","display_name":"Donghong Ding","orcid":"https://orcid.org/0000-0002-8820-1100"},"institutions":[{"id":"https://openalex.org/I126520041","display_name":"University of Science and Technology of China","ror":"https://ror.org/04c4dkn09","country_code":"CN","type":"education","lineage":["https://openalex.org/I126520041","https://openalex.org/I19820366"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Donghong Ding","raw_affiliation_strings":["School of Management, University of Science and Technology of China, Hefei, China"],"raw_orcid":"https://orcid.org/0000-0002-8820-1100","affiliations":[{"raw_affiliation_string":"School of Management, University of Science and Technology of China, Hefei, China","institution_ids":["https://openalex.org/I126520041"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5026170548","display_name":"Honglin Deng","orcid":"https://orcid.org/0000-0002-1496-3233"},"institutions":[{"id":"https://openalex.org/I157773358","display_name":"Sun Yat-sen University","ror":"https://ror.org/0064kty71","country_code":"CN","type":"education","lineage":["https://openalex.org/I157773358"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Honglin Deng","raw_affiliation_strings":["School of Business, Sun Yat-sen University, Guangzhou, China"],"raw_orcid":"https://orcid.org/0000-0002-1496-3233","affiliations":[{"raw_affiliation_string":"School of Business, Sun Yat-sen University, Guangzhou, China","institution_ids":["https://openalex.org/I157773358"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":5,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":3.0509,"has_fulltext":false,"cited_by_count":12,"citation_normalized_percentile":{"value":0.92170758,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":"34","issue":"7","first_page":"1920","last_page":"1948"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9969000220298767,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9969000220298767,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9914000034332275,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10646","display_name":"Experimental Behavioral Economics Studies","score":0.989799976348877,"subfield":{"id":"https://openalex.org/subfields/3311","display_name":"Safety Research"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/distrust","display_name":"Distrust","score":0.9755731821060181},{"id":"https://openalex.org/keywords/credibility","display_name":"Credibility","score":0.6899598240852356},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.6490326523780823},{"id":"https://openalex.org/keywords/competence","display_name":"Competence (human resources)","score":0.6398634910583496},{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.5196453332901001},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.5193192362785339},{"id":"https://openalex.org/keywords/value","display_name":"Value (mathematics)","score":0.5179914236068726},{"id":"https://openalex.org/keywords/trustworthiness","display_name":"Trustworthiness","score":0.5041714906692505},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.4830925464630127},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.10187724232673645},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.08991372585296631}],"concepts":[{"id":"https://openalex.org/C2778321746","wikidata":"https://www.wikidata.org/wiki/Q621922","display_name":"Distrust","level":2,"score":0.9755731821060181},{"id":"https://openalex.org/C2780224610","wikidata":"https://www.wikidata.org/wiki/Q1530061","display_name":"Credibility","level":2,"score":0.6899598240852356},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.6490326523780823},{"id":"https://openalex.org/C100521375","wikidata":"https://www.wikidata.org/wiki/Q2015382","display_name":"Competence (human resources)","level":2,"score":0.6398634910583496},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.5196453332901001},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.5193192362785339},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.5179914236068726},{"id":"https://openalex.org/C153701036","wikidata":"https://www.wikidata.org/wiki/Q659974","display_name":"Trustworthiness","level":2,"score":0.5041714906692505},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.4830925464630127},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.10187724232673645},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.08991372585296631},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.0},{"id":"https://openalex.org/C542102704","wikidata":"https://www.wikidata.org/wiki/Q183257","display_name":"Psychotherapist","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/itp-08-2019-0448","is_oa":false,"landing_page_url":"https://doi.org/10.1108/itp-08-2019-0448","pdf_url":null,"source":{"id":"https://openalex.org/S185256354","display_name":"Information Technology and People","issn_l":"0959-3845","issn":["0959-3845","1758-5813"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Technology &amp; People","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.6100000143051147,"display_name":"Peace, Justice and strong institutions","id":"https://metadata.un.org/sdg/16"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":105,"referenced_works":["https://openalex.org/W119818611","https://openalex.org/W297655710","https://openalex.org/W1551700376","https://openalex.org/W1555249425","https://openalex.org/W1562364115","https://openalex.org/W1565487704","https://openalex.org/W1567954728","https://openalex.org/W1608836379","https://openalex.org/W1898013618","https://openalex.org/W1962044306","https://openalex.org/W1967175380","https://openalex.org/W1969880007","https://openalex.org/W1971270732","https://openalex.org/W1973107123","https://openalex.org/W1973687016","https://openalex.org/W1974806808","https://openalex.org/W1975950487","https://openalex.org/W1985617553","https://openalex.org/W1990883787","https://openalex.org/W1994213885","https://openalex.org/W1997670419","https://openalex.org/W1997891361","https://openalex.org/W1998789158","https://openalex.org/W2001468398","https://openalex.org/W2005893976","https://openalex.org/W2008519080","https://openalex.org/W2009455210","https://openalex.org/W2017793089","https://openalex.org/W2021540993","https://openalex.org/W2023803291","https://openalex.org/W2029186508","https://openalex.org/W2029402142","https://openalex.org/W2036078193","https://openalex.org/W2037557484","https://openalex.org/W2037809001","https://openalex.org/W2039655649","https://openalex.org/W2044546355","https://openalex.org/W2053217321","https://openalex.org/W2053387420","https://openalex.org/W2056333969","https://openalex.org/W2060911126","https://openalex.org/W2061742916","https://openalex.org/W2063100235","https://openalex.org/W2064906988","https://openalex.org/W2070103220","https://openalex.org/W2074231039","https://openalex.org/W2075318833","https://openalex.org/W2081089760","https://openalex.org/W2087011499","https://openalex.org/W2092511216","https://openalex.org/W2093130602","https://openalex.org/W2093761106","https://openalex.org/W2095011590","https://openalex.org/W2100189818","https://openalex.org/W2100721190","https://openalex.org/W2108860923","https://openalex.org/W2110078189","https://openalex.org/W2119233164","https://openalex.org/W2122578209","https://openalex.org/W2132849450","https://openalex.org/W2138083873","https://openalex.org/W2138245252","https://openalex.org/W2142175015","https://openalex.org/W2142687561","https://openalex.org/W2157730055","https://openalex.org/W2159536829","https://openalex.org/W2163220194","https://openalex.org/W2164341820","https://openalex.org/W2167483210","https://openalex.org/W2171219364","https://openalex.org/W2174722713","https://openalex.org/W2236369490","https://openalex.org/W2329492027","https://openalex.org/W2329905020","https://openalex.org/W2340324752","https://openalex.org/W2465158492","https://openalex.org/W2553244780","https://openalex.org/W2560131905","https://openalex.org/W2573574025","https://openalex.org/W2581495188","https://openalex.org/W2584114422","https://openalex.org/W2603206286","https://openalex.org/W2606304935","https://openalex.org/W2756482155","https://openalex.org/W2781306977","https://openalex.org/W2792759479","https://openalex.org/W2802463379","https://openalex.org/W2883266152","https://openalex.org/W2899538023","https://openalex.org/W2913167543","https://openalex.org/W2921425936","https://openalex.org/W2947815823","https://openalex.org/W2964309803","https://openalex.org/W2990038145","https://openalex.org/W2990553443","https://openalex.org/W2991881292","https://openalex.org/W2995670406","https://openalex.org/W3010475465","https://openalex.org/W3121323584","https://openalex.org/W3122705134","https://openalex.org/W3124574260","https://openalex.org/W3124595896","https://openalex.org/W3144406692","https://openalex.org/W4245201739","https://openalex.org/W4248588746"],"related_works":["https://openalex.org/W2152370238","https://openalex.org/W3193570178","https://openalex.org/W3160132286","https://openalex.org/W2136955267","https://openalex.org/W2008166290","https://openalex.org/W3099737524","https://openalex.org/W2011680956","https://openalex.org/W134013279","https://openalex.org/W2810129741","https://openalex.org/W2914095612"],"abstract_inverted_index":{"Purpose":[0],"This":[1,141],"paper":[2,142],"investigates":[3],"the":[4,21,75,125,137,145,155,171,175,180,188,191,204],"effects":[5,22,189],"of":[6,9,56,67,107,116,130,154,157,183,190,194,206,216],"advising":[7,48,99,192,210],"strength":[8,193,211],"a":[10,36,46,131],"recommendation":[11],"agent":[12],"on":[13],"users'":[14,57,108],"trust":[15,53,104,146,158],"and":[16,19,59,62,78,111,121,147,159],"distrust":[17,64,113,148,160],"beliefs":[18,61,70,118],"how":[20,152],"are":[23],"moderated":[24],"by":[25,150,164,178],"perceived":[26,86],"brand":[27,87,94,184],"familiarity.":[28],"Design/methodology/approach":[29],"A":[30],"research":[31],"model":[32],"is":[33,89,96],"evaluated":[34],"using":[35],"laboratory":[37],"experiment":[38],"with":[39],"149":[40],"participants.":[41],"Findings":[42],"Results":[43],"reveal":[44],"that":[45,134],"strong":[47,98],"tone":[49,100],"leads":[50],"to":[51,144,174,212],"higher":[52],"in":[54,65,80,82,102,105,114,119,128,186],"terms":[55,66,106,115,129],"credibility":[58,109],"benevolence":[60],"lower":[63],"their":[68,117],"discredibility":[69,120],"(the":[71],"trustor's":[72,138],"concerns":[73],"regarding":[74,124,203],"trustee's":[76,126],"dishonesty":[77],"competence":[79],"engaging":[81],"harmful":[83],"behavior)":[84],"when":[85,93],"familiarity":[88,95,185],"high.":[90],"By":[91],"contrast,":[92],"low,":[97],"results":[101],"low":[103],"belief":[110],"high":[112],"malevolence":[122],"(concerns":[123],"conduct":[127],"malicious":[132],"intention":[133],"can":[135,161],"hurt":[136],"welfare).":[139],"Originality/value":[140],"contributes":[143],"literature":[149],"studying":[151,179],"each":[153],"dimensions":[156],"be":[162],"affected":[163],"an":[165,195,207],"RA's":[166,208],"design":[167],"feature.":[168],"It":[169,197],"extends":[170],"attribution":[172],"theory":[173],"RA":[176],"context":[177],"moderating":[181],"role":[182],"determining":[187],"RA.":[196],"provides":[198],"actionable":[199],"guidelines":[200],"for":[201],"practitioners":[202],"adoption":[205],"appropriate":[209],"promote":[213],"different":[214],"types":[215],"products.":[217]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":4}],"updated_date":"2026-06-12T08:23:45.883708","created_date":"2025-10-10T00:00:00"}
