{"id":"https://openalex.org/W2951300783","doi":"https://doi.org/10.1108/itp-08-2018-0373","title":"Coping with institutional complexity","display_name":"Coping with institutional complexity","publication_year":2019,"publication_date":"2019-05-30","ids":{"openalex":"https://openalex.org/W2951300783","doi":"https://doi.org/10.1108/itp-08-2018-0373","mag":"2951300783"},"language":"en","primary_location":{"id":"doi:10.1108/itp-08-2018-0373","is_oa":false,"landing_page_url":"https://doi.org/10.1108/itp-08-2018-0373","pdf_url":null,"source":{"id":"https://openalex.org/S185256354","display_name":"Information Technology and People","issn_l":"0959-3845","issn":["0959-3845","1758-5813"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Technology &amp; People","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://www.pure.ed.ac.uk/ws/files/82436476/2019_ITP_authors_accepted_manuscript_HRIS.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5065291034","display_name":"Raluca Bunduchi","orcid":"https://orcid.org/0000-0001-8157-9197"},"institutions":[{"id":"https://openalex.org/I98677209","display_name":"University of Edinburgh","ror":"https://ror.org/01nrxwf90","country_code":"GB","type":"education","lineage":["https://openalex.org/I98677209"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Raluca Bunduchi","raw_affiliation_strings":["Business School, University of Edinburgh Business School, Edinburgh, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Business School, University of Edinburgh Business School, Edinburgh, UK","institution_ids":["https://openalex.org/I98677209"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5044969523","display_name":"Aizhan Tursunbayeva","orcid":"https://orcid.org/0000-0002-4481-9566"},"institutions":[{"id":"https://openalex.org/I129627893","display_name":"University of Molise","ror":"https://ror.org/04z08z627","country_code":"IT","type":"education","lineage":["https://openalex.org/I129627893"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Aizhan Tursunbayeva","raw_affiliation_strings":["Department of Economics, Universita degli Studi del Molise, Campobasso, Italy"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Economics, Universita degli Studi del Molise, Campobasso, Italy","institution_ids":["https://openalex.org/I129627893"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5059448323","display_name":"Claudia Pagliari","orcid":"https://orcid.org/0000-0001-5791-7723"},"institutions":[{"id":"https://openalex.org/I98677209","display_name":"University of Edinburgh","ror":"https://ror.org/01nrxwf90","country_code":"GB","type":"education","lineage":["https://openalex.org/I98677209"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Claudia Pagliari","raw_affiliation_strings":["eHealth Research Group, Usher Institute for Population Health Sciences and Informatics, University of Edinburgh, Edinburgh, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"eHealth Research Group, Usher Institute for Population Health Sciences and Informatics, University of Edinburgh, Edinburgh, UK","institution_ids":["https://openalex.org/I98677209"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":7.4914,"has_fulltext":true,"cited_by_count":28,"citation_normalized_percentile":{"value":0.96784612,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":"33","issue":"1","first_page":"311","last_page":"339"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11024","display_name":"Information Systems Theories and Implementation","score":0.992900013923645,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11024","display_name":"Information Systems Theories and Implementation","score":0.992900013923645,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10213","display_name":"Public Policy and Administration Research","score":0.9926000237464905,"subfield":{"id":"https://openalex.org/subfields/3321","display_name":"Public Administration"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10344","display_name":"Management and Organizational Studies","score":0.9876000285148621,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.5785942077636719},{"id":"https://openalex.org/keywords/coping","display_name":"Coping (psychology)","score":0.5528756976127625},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.5312691926956177},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.43833738565444946},{"id":"https://openalex.org/keywords/institutional-theory","display_name":"Institutional theory","score":0.425575852394104},{"id":"https://openalex.org/keywords/public-sector","display_name":"Public sector","score":0.4171680808067322},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.38551315665245056},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.3521410822868347},{"id":"https://openalex.org/keywords/qualitative-research","display_name":"Qualitative research","score":0.30186569690704346},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.2678796052932739},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.24532857537269592},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.18108326196670532}],"concepts":[{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.5785942077636719},{"id":"https://openalex.org/C73282008","wikidata":"https://www.wikidata.org/wiki/Q1759895","display_name":"Coping (psychology)","level":2,"score":0.5528756976127625},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5312691926956177},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.43833738565444946},{"id":"https://openalex.org/C147887874","wikidata":"https://www.wikidata.org/wiki/Q16252774","display_name":"Institutional theory","level":2,"score":0.425575852394104},{"id":"https://openalex.org/C147859227","wikidata":"https://www.wikidata.org/wiki/Q294217","display_name":"Public sector","level":2,"score":0.4171680808067322},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.38551315665245056},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3521410822868347},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.30186569690704346},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.2678796052932739},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.24532857537269592},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.18108326196670532},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C118552586","wikidata":"https://www.wikidata.org/wiki/Q7867","display_name":"Psychiatry","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1108/itp-08-2018-0373","is_oa":false,"landing_page_url":"https://doi.org/10.1108/itp-08-2018-0373","pdf_url":null,"source":{"id":"https://openalex.org/S185256354","display_name":"Information Technology and People","issn_l":"0959-3845","issn":["0959-3845","1758-5813"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Technology &amp; People","raw_type":"journal-article"},{"id":"pmh:oai:pure.ed.ac.uk:publications/87a06fda-0636-4fb6-974e-416ab703ce45","is_oa":true,"landing_page_url":"https://www.research.ed.ac.uk/en/publications/87a06fda-0636-4fb6-974e-416ab703ce45","pdf_url":"https://www.pure.ed.ac.uk/ws/files/82436476/2019_ITP_authors_accepted_manuscript_HRIS.pdf","source":{"id":"https://openalex.org/S4306400321","display_name":"Edinburgh Research Explorer (University of Edinburgh)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I98677209","host_organization_name":"University of Edinburgh","host_organization_lineage":["https://openalex.org/I98677209"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":""},{"id":"pmh:oai:ricerca.uniparthenope.it:11367/100964","is_oa":false,"landing_page_url":"https://hdl.handle.net/11367/100964","pdf_url":null,"source":{"id":"https://openalex.org/S4377196432","display_name":"CINECA IRIS Institutial research information system (Parthenope University of Naples)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I183638586","host_organization_name":"Parthenope University of Naples","host_organization_lineage":["https://openalex.org/I183638586"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":{"id":"pmh:oai:pure.ed.ac.uk:publications/87a06fda-0636-4fb6-974e-416ab703ce45","is_oa":true,"landing_page_url":"https://www.research.ed.ac.uk/en/publications/87a06fda-0636-4fb6-974e-416ab703ce45","pdf_url":"https://www.pure.ed.ac.uk/ws/files/82436476/2019_ITP_authors_accepted_manuscript_HRIS.pdf","source":{"id":"https://openalex.org/S4306400321","display_name":"Edinburgh Research Explorer (University of Edinburgh)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I98677209","host_organization_name":"University of Edinburgh","host_organization_lineage":["https://openalex.org/I98677209"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":""},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2951300783.pdf"},"referenced_works_count":57,"referenced_works":["https://openalex.org/W137704532","https://openalex.org/W169285884","https://openalex.org/W246897612","https://openalex.org/W1492447583","https://openalex.org/W1506150625","https://openalex.org/W1538162050","https://openalex.org/W1539271495","https://openalex.org/W1556808170","https://openalex.org/W1595000839","https://openalex.org/W1601482672","https://openalex.org/W1963716137","https://openalex.org/W1969306629","https://openalex.org/W1970326724","https://openalex.org/W1970541586","https://openalex.org/W1994018993","https://openalex.org/W1997045181","https://openalex.org/W2002554683","https://openalex.org/W2006111505","https://openalex.org/W2007243406","https://openalex.org/W2009885717","https://openalex.org/W2011982854","https://openalex.org/W2025272016","https://openalex.org/W2030461396","https://openalex.org/W2041797201","https://openalex.org/W2046689814","https://openalex.org/W2050401924","https://openalex.org/W2060628494","https://openalex.org/W2063904630","https://openalex.org/W2072593581","https://openalex.org/W2079496287","https://openalex.org/W2079890773","https://openalex.org/W2084647410","https://openalex.org/W2093643082","https://openalex.org/W2095468441","https://openalex.org/W2098025845","https://openalex.org/W2101419153","https://openalex.org/W2104280276","https://openalex.org/W2122972334","https://openalex.org/W2127089424","https://openalex.org/W2127148641","https://openalex.org/W2138474287","https://openalex.org/W2144816153","https://openalex.org/W2146637469","https://openalex.org/W2155595349","https://openalex.org/W2158014128","https://openalex.org/W2166379895","https://openalex.org/W2171748935","https://openalex.org/W2171870193","https://openalex.org/W2223008074","https://openalex.org/W2512836683","https://openalex.org/W2552214786","https://openalex.org/W2597892529","https://openalex.org/W2605566039","https://openalex.org/W2748467104","https://openalex.org/W2970478437","https://openalex.org/W3183765052","https://openalex.org/W4233898295"],"related_works":["https://openalex.org/W2593155302","https://openalex.org/W2041415459","https://openalex.org/W2072812638","https://openalex.org/W3126095231","https://openalex.org/W2352855287","https://openalex.org/W2378906650","https://openalex.org/W2384288445","https://openalex.org/W2382526412","https://openalex.org/W4200071106","https://openalex.org/W2347474189"],"abstract_inverted_index":{"Purpose":[0],"Digital":[1],"transformation":[2,202],"projects":[3,223],"are":[4],"complex,":[5],"lengthy":[6],"and":[7,31,41,72,116,158,169,179,196,225,247],"difficult":[8],"to":[9,13,23,53,64,83,131,150,199,208,250],"implement,":[10],"often":[11],"failing":[12],"meet":[14],"their":[15,44,119,145,219],"objectives.":[16],"Previous":[17],"research":[18],"has":[19],"attributed":[20],"this":[21,50],"failure":[22],"competing":[24],"institutional":[25,62,194,214],"logics":[26,71,108,195],"influencing":[27],"actors\u2019":[28,34,140,189,226],"coping":[29,146,177,197],"responses,":[30],"differences":[32],"in":[33,103,148,153,192],"interpretations":[35],"of":[36,49,69,139,162,167,176,188,233,245],"the":[37,67,110,124,154,186,206,234,243],"project\u2019s":[38,155],"goals,":[39],"technology":[40,57,87],"processes":[42],"-":[43],"\u201corganising":[45],"vision\u201d.":[46],"The":[47],"purpose":[48],"paper":[51],"is":[52,228],"analyse":[54],"a":[55,85,92,173,238],"complex":[56],"implementation":[58],"project":[59,88,111,125,180],"from":[60,129],"an":[61],"perspective,":[63,240],"further":[65],"elucidate":[66],"role":[68,187],"multiple":[70],"organising":[73,141,190,235],"vision.":[74,236],"Design/methodology/approach":[75],"A":[76],"qualitative":[77],"single":[78],"study":[79],"approach":[80],"was":[81,172],"used":[82],"investigate":[84],"public-sector":[86],"aimed":[89],"at":[90],"delivering":[91],"unified":[93],"Human":[94],"resource":[95],"information":[96],"system":[97],"(HRIS)":[98],"across":[99],"regional":[100],"health":[101],"organisations":[102],"one":[104],"country.":[105],"Findings":[106],"Four":[107],"characterised":[109],"(public":[112],"sector,":[113],"professional,":[114],"corporate":[115],"market),":[117],"but":[118,216],"relative":[120],"dominance":[121],"shifted":[122],"as":[123,222],"transitioned":[126],"through":[127],"stages,":[128],"comprehension":[130],"implementation.":[132],"These":[133],"shifts":[134],"exposed":[135],"tensions":[136],"between":[137,170],"components":[138],"vision,":[142,163],"which":[143],"influenced":[144],"behaviours":[147],"response":[149],"unexpected":[151],"changes":[152],"strategic":[156],"ambitions":[157],"technological":[159],"scope.":[160],"Coherence":[161],"both":[164],"within":[165],"groups":[166],"actors":[168],"them,":[171],"key":[174],"mediator":[175],"responses":[178,198],"outcomes.":[181],"Originality/value":[182],"This":[183],"analysis":[184],"demonstrates":[185],"vision":[191],"bridging":[193],"shape":[200],"digital":[201],"projects.":[203],"It":[204],"highlights":[205],"need":[207],"account":[209],"not":[210],"only":[211],"for":[212,218],"diverse":[213],"logics,":[215],"also":[217],"changing":[220],"influence":[221],"unfold":[224],"attention":[227],"directed":[229],"onto":[230],"different":[231],"aspects":[232],"From":[237],"management":[239],"it":[241],"illustrates":[242],"importance":[244],"clear":[246],"consistent":[248],"communication,":[249],"avoid":[251],"entrenching":[252],"conflicting":[253],"interpretations.":[254]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":7},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":5},{"year":2021,"cited_by_count":5},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":1}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}
