{"id":"https://openalex.org/W2956161464","doi":"https://doi.org/10.1108/itp-08-2017-0260","title":"Evaluating digital public services","display_name":"Evaluating digital public services","publication_year":2019,"publication_date":"2019-06-07","ids":{"openalex":"https://openalex.org/W2956161464","doi":"https://doi.org/10.1108/itp-08-2017-0260","mag":"2956161464"},"language":"en","primary_location":{"id":"doi:10.1108/itp-08-2017-0260","is_oa":true,"landing_page_url":"https://doi.org/10.1108/itp-08-2017-0260","pdf_url":null,"source":{"id":"https://openalex.org/S185256354","display_name":"Information Technology and People","issn_l":"0959-3845","issn":["0959-3845","1758-5813"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Technology & People","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://doi.org/10.1108/itp-08-2017-0260","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5018117352","display_name":"Rana Tassabehji","orcid":null},"institutions":[{"id":"https://openalex.org/I139894009","display_name":"University of Bradford","ror":"https://ror.org/00vs8d940","country_code":"GB","type":"education","lineage":["https://openalex.org/I139894009"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Rana Tassabehji","raw_affiliation_strings":["Management School, Bradford University School of Management, Bradford, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Management School, Bradford University School of Management, Bradford, UK","institution_ids":["https://openalex.org/I139894009"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5048501315","display_name":"Ray Hackney","orcid":"https://orcid.org/0000-0003-4391-9597"},"institutions":[{"id":"https://openalex.org/I59433898","display_name":"Brunel University of London","ror":"https://ror.org/00dn4t376","country_code":"GB","type":"education","lineage":["https://openalex.org/I124357947","https://openalex.org/I59433898"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"Ray Hackney","raw_affiliation_strings":["Brunel University London, London, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Brunel University London, London, UK","institution_ids":["https://openalex.org/I59433898"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5102744866","display_name":"Takao Maruyama","orcid":"https://orcid.org/0000-0002-4830-7322"},"institutions":[{"id":"https://openalex.org/I139894009","display_name":"University of Bradford","ror":"https://ror.org/00vs8d940","country_code":"GB","type":"education","lineage":["https://openalex.org/I139894009"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Takao Maruyama","raw_affiliation_strings":["Management School, Bradford University School of Management, Bradford, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Management School, Bradford University School of Management, Bradford, UK","institution_ids":["https://openalex.org/I139894009"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5048501315"],"corresponding_institution_ids":["https://openalex.org/I59433898"],"apc_list":null,"apc_paid":null,"fwci":11.6635,"has_fulltext":false,"cited_by_count":29,"citation_normalized_percentile":{"value":0.98007144,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"32","issue":"4","first_page":"1021","last_page":"1043"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11499","display_name":"ICT Impact and Policies","score":0.9929999709129333,"subfield":{"id":"https://openalex.org/subfields/2214","display_name":"Media Technology"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11461","display_name":"Local Government Finance and Decentralization","score":0.9912999868392944,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/subsidy","display_name":"Subsidy","score":0.5653868317604065},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.536506175994873},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.5338619351387024},{"id":"https://openalex.org/keywords/stratified-sampling","display_name":"Stratified sampling","score":0.5133763551712036},{"id":"https://openalex.org/keywords/government","display_name":"Government (linguistics)","score":0.513361394405365},{"id":"https://openalex.org/keywords/poverty","display_name":"Poverty","score":0.45202139019966125},{"id":"https://openalex.org/keywords/developing-country","display_name":"Developing country","score":0.45180147886276245},{"id":"https://openalex.org/keywords/focus-group","display_name":"Focus group","score":0.4464074969291687},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.4352734088897705},{"id":"https://openalex.org/keywords/empirical-evidence","display_name":"Empirical evidence","score":0.4304963946342468},{"id":"https://openalex.org/keywords/economic-growth","display_name":"Economic growth","score":0.37697315216064453},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.3758113980293274},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.21912989020347595},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.204289972782135},{"id":"https://openalex.org/keywords/geography","display_name":"Geography","score":0.15619057416915894}],"concepts":[{"id":"https://openalex.org/C84265765","wikidata":"https://www.wikidata.org/wiki/Q193219","display_name":"Subsidy","level":2,"score":0.5653868317604065},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.536506175994873},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5338619351387024},{"id":"https://openalex.org/C49898467","wikidata":"https://www.wikidata.org/wiki/Q1517706","display_name":"Stratified sampling","level":2,"score":0.5133763551712036},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.513361394405365},{"id":"https://openalex.org/C189326681","wikidata":"https://www.wikidata.org/wiki/Q10294","display_name":"Poverty","level":2,"score":0.45202139019966125},{"id":"https://openalex.org/C83864248","wikidata":"https://www.wikidata.org/wiki/Q177323","display_name":"Developing country","level":2,"score":0.45180147886276245},{"id":"https://openalex.org/C56995899","wikidata":"https://www.wikidata.org/wiki/Q1126687","display_name":"Focus group","level":2,"score":0.4464074969291687},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4352734088897705},{"id":"https://openalex.org/C166052673","wikidata":"https://www.wikidata.org/wiki/Q83021","display_name":"Empirical evidence","level":2,"score":0.4304963946342468},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.37697315216064453},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.3758113980293274},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.21912989020347595},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.204289972782135},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.15619057416915894},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1108/itp-08-2017-0260","is_oa":true,"landing_page_url":"https://doi.org/10.1108/itp-08-2017-0260","pdf_url":null,"source":{"id":"https://openalex.org/S185256354","display_name":"Information Technology and People","issn_l":"0959-3845","issn":["0959-3845","1758-5813"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Technology & People","raw_type":"journal-article"},{"id":"pmh:oai:bradscholars.brad.ac.uk:10454/16747.2","is_oa":true,"landing_page_url":"https://bradscholars.brad.ac.uk/handle/10454/16747.2","pdf_url":null,"source":{"id":"https://openalex.org/S4306401846","display_name":"Bradford Scholars (University of Bradford)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I139894009","host_organization_name":"University of Bradford","host_organization_lineage":["https://openalex.org/I139894009"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":null,"raw_type":"Published version"},{"id":"pmh:oai:bradscholars.brad.ac.uk:10454/16747","is_oa":false,"landing_page_url":"http://hdl.handle.net/10454/16747","pdf_url":null,"source":{"id":"https://openalex.org/S4306401846","display_name":"Bradford Scholars (University of Bradford)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I139894009","host_organization_name":"University of Bradford","host_organization_lineage":["https://openalex.org/I139894009"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":"","raw_type":"Article"}],"best_oa_location":{"id":"doi:10.1108/itp-08-2017-0260","is_oa":true,"landing_page_url":"https://doi.org/10.1108/itp-08-2017-0260","pdf_url":null,"source":{"id":"https://openalex.org/S185256354","display_name":"Information Technology and People","issn_l":"0959-3845","issn":["0959-3845","1758-5813"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Technology & People","raw_type":"journal-article"},"sustainable_development_goals":[{"display_name":"No poverty","score":0.49000000953674316,"id":"https://metadata.un.org/sdg/1"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":59,"referenced_works":["https://openalex.org/W749329947","https://openalex.org/W783705213","https://openalex.org/W1423991356","https://openalex.org/W1521639616","https://openalex.org/W1864179653","https://openalex.org/W1872306018","https://openalex.org/W1876503932","https://openalex.org/W1948685281","https://openalex.org/W1964048369","https://openalex.org/W1967168415","https://openalex.org/W1969169259","https://openalex.org/W1978129464","https://openalex.org/W1979247512","https://openalex.org/W1985347441","https://openalex.org/W1991950512","https://openalex.org/W1995817465","https://openalex.org/W1997177630","https://openalex.org/W2002554683","https://openalex.org/W2006801858","https://openalex.org/W2017603457","https://openalex.org/W2027896427","https://openalex.org/W2033224051","https://openalex.org/W2043392161","https://openalex.org/W2057375182","https://openalex.org/W2061299638","https://openalex.org/W2064444922","https://openalex.org/W2066434285","https://openalex.org/W2072528932","https://openalex.org/W2085110808","https://openalex.org/W2092085599","https://openalex.org/W2093031413","https://openalex.org/W2104459710","https://openalex.org/W2108781114","https://openalex.org/W2113807408","https://openalex.org/W2122413450","https://openalex.org/W2130006747","https://openalex.org/W2131371535","https://openalex.org/W2140520317","https://openalex.org/W2144343410","https://openalex.org/W2146039850","https://openalex.org/W2149527441","https://openalex.org/W2161176220","https://openalex.org/W2161259233","https://openalex.org/W2166179287","https://openalex.org/W2186197901","https://openalex.org/W2243697717","https://openalex.org/W2260616500","https://openalex.org/W2267407818","https://openalex.org/W2279520549","https://openalex.org/W2294149857","https://openalex.org/W2343275566","https://openalex.org/W2491692815","https://openalex.org/W2506796008","https://openalex.org/W2523098071","https://openalex.org/W2889850502","https://openalex.org/W2891334467","https://openalex.org/W2891423662","https://openalex.org/W3041094524","https://openalex.org/W3124816019"],"related_works":["https://openalex.org/W2276539358","https://openalex.org/W4309036932","https://openalex.org/W3083505014","https://openalex.org/W2099588657","https://openalex.org/W3121609543","https://openalex.org/W2965628777","https://openalex.org/W2384152552","https://openalex.org/W2388987626","https://openalex.org/W2918320789","https://openalex.org/W2341557297"],"abstract_inverted_index":{"Purpose":[0],"The":[1,40,57,91,147,246,283,335,432,603,705,786],"purpose":[2],"of":[3,24,37,80,125,137,149,157,171,195,220,273,285,293,307,331,373,394,407,448,457,477,532,561,590,606,667,691,724,739,765,779,794,800],"this":[4,478,552,804],"paper":[5],"is":[6,113,569,676,695],"to":[7,12,76,85,98,104,207,209,212,225,234,253,259,357,362,384,409,414,465,495,518,586,595,616,636,650,683,687,708,716,729,754,790],"consider":[8],"recent":[9],"field":[10],"evidence":[11],"analyse":[13],"what":[14,230,237,358,467],"online":[15,350,411,419,490,736],"public":[16,108,215,263,351,359,376,395,420,692,759],"services":[17,27,216,231,352,360,377,421,470,491,737,760],"citizens":[18,102,150,204,257,286,386,440,594,768],"need,":[19],"explores":[20],"potential":[21],"citizen":[22,341,371],"subsidy":[23,372],"these":[25,43,374,453,489],"specific":[26,375],"and":[28,60,70,88,143,162,165,217,236,279,298,301,344,398,492,507,530,564,582,592,644,657,671,681,712,732,748,769,781,798],"investigates":[29],"where":[30,400],"resources":[31,401,533,686],"should":[32,402],"be":[33,210,363,403,519,617,755],"invested":[34,404],"in":[35,54,63,122,133,201,269,405,441,446,551,572,597,641,653,803],"terms":[36,406],"media":[38,408],"accessibility.":[39],"authors":[41,92,247,510,706],"explore":[42,370],"from":[44,153,182,289,318,349,474],"a":[45,83,94,168,191,249,304,327,381,534,727],"citizen-centric":[46],"affordability":[47],"perspective":[48,476],"within":[49],"three":[50],"exemplar":[51],"developing":[52,574,579,654,674],"countries":[53,575,608,643,675],"sub-Saharan":[55],"Africa.":[56,127],"World":[58,710],"Bank":[59,711],"United":[61,713],"Nations":[62,714],"particular":[64],"promote":[65,717],"initiatives":[66,715],"under":[67],"the":[68,78,123,134,270,389,417,442,458,475,484,502,509,528,559,588,598,618,646,668,677,689,709,722,763,773,795],"\u201cInformation":[69],"Communication":[71],"Technologies":[72],"for":[73,106,160,166,261,296,302,365,648,673,697,719],"Development\u201d":[74],"(ICT4D)":[75,721],"stress":[77,645],"relevance":[79,723],"e-Government":[81,802],"as":[82,726],"way":[84,571,728],"ensure":[86,730],"development":[87,699,731],"reduce":[89,733],"poverty.":[90,734],"adopt":[93,248],"contingency":[95,250],"value":[96,251,485],"approach":[97,252],"determine":[99,254],"directly":[100,255,761],"reported":[101,256],"willingness":[103,258],"pay":[105,208,226,260,415],"digital":[107,214,262,758],"services.":[109,264,412],"Hence,":[110],"our":[111,449,462],"focus":[112,577],"mainly":[114],"upon":[115],"an":[116,481,543,556,776,791],"empirical":[117],"investigation":[118],"through":[119],"extensive":[120],"fieldwork":[121],"context":[124],"sub-Sahara":[126],"A":[128,265],"substantive":[129],"survey":[130,266],"was":[131,151,199,267,287,464],"conducted":[132,268],"respective":[135,155,271,291],"cities":[136,272,445],"Addis":[138,274],"Ababa":[139,275],"(Ethiopia),":[140,276],"Lagos":[141,277],"(Nigeria)":[142,278],"Johannesburg":[144,280],"(South":[145,281],"Africa).":[146,282],"sample":[148,193,284,329],"drawn":[152,288],"each":[154,290,447],"Chamber":[156,292],"Commerce":[158,294],"database":[159,170,295,306],"Ethiopia":[161,297],"South":[163,299],"Africa,":[164,300],"Nigeria":[167,303],"purchased":[169,305],"businesses,":[172,308],"based":[173,309],"on":[174,229,310,391,435,488,513,545,558,578],"stratified":[175,311],"random":[176,312],"sampling.":[177,313],"These":[178,314],"were":[179,188,205,223,315,324],"randomly":[180,316],"identified":[181,317],"both":[183,319],"sectors":[184,320],"ensuring":[185,321],"all":[186,322,428],"locations":[187,323],"covered":[189,325],"with":[190,326,480,501,612,783],"total":[192,328],"size":[194,330],"1,297":[196,332],"respondents.":[197,333,429],"It":[198],"found,":[200],"particular,":[202],"that":[203,218,338,515,630],"willing":[206,224],"able":[211],"access":[213,235,410,496,659],"amounts":[219],"fees":[221],"they":[222,232,239,346,486,744,751],"varied":[227],"depending":[228],"wish":[233],"devices":[238],"use":[240],"(PCs":[241],"or":[242],"mobile":[243],"phones).":[244],"Design/methodology/approach":[245],"Findings":[334],"findings":[336],"suggest":[337],"by":[339,387],"understanding":[340,793],"needs,":[342],"demands":[343],"how":[345],"can":[347,576,770],"benefit":[348,383],"could":[353],"drive":[354],"decisions":[355],"related":[356],"need":[361,647],"prioritised":[364],"economically":[366,436,766],"active":[367,437,767],"citizens,":[368],"potentially":[369],"which":[378,573,694],"will":[379],"have":[380,511,627,634],"trickle-down":[382],"poorer":[385],"reducing":[388],"pressures":[390],"traditional":[392],"channels":[393],"service":[396],"delivery":[397],"investigate":[399],"Willingness":[413],"between":[416],"top":[418],"showed":[422],"no":[423,740],"statistically":[424],"significant":[425],"difference":[426],"among":[427],"Research":[430],"limitations/implications":[431],"research":[433],"focused":[434,512],"digitally":[438],"savvy":[439],"major":[443,669],"capital":[444],"selected":[450],"countries.":[451],"While":[452],"are":[454,516,738,745,752],"not":[455,540],"representative":[456],"population":[459],"at":[460,537],"large,":[461],"intention":[463],"understand":[466],"citizen-led":[468,801],"government":[469,562,591,649,780],"would":[471],"look":[472],"like":[473],"group,":[479],"insight":[482],"into":[483],"place":[487],"their":[493],"ability":[494,682],"them.":[497],"Technology":[498],"diffusion":[499],"starts":[500],"early":[503,520],"adopters":[504],"(Rogers,":[505],"2010),":[506],"here":[508],"those":[514],"likely":[517],"adopters.":[521],"Practical":[522],"implications":[523,602],"Poor":[524],"fiscal":[525,679,685],"capacity,":[526],"namely,":[527],"amount":[529],"type":[531],"state":[535],"has":[536,542,555,609,788],"its":[538],"disposal,":[539],"only":[541],"impact":[544,557],"economic":[546,604,639,698],"wellbeing,":[547],"but":[548],"particularly":[549],"relevant":[550],"case,":[553],"also":[554,771],"quality":[560,589,778],"(Baskaran":[563],"Bigsten,":[565],"2013).":[566],"Thus,":[567],"e-government":[568,725],"one":[570,666],"good":[580],"governance":[581],"strengthening":[583],"civil":[584,784],"society":[585],"improve":[587],"motivate":[593],"participate":[596],"political":[599],"process.":[600],"Social":[601],"performance":[605],"African":[607,642],"been":[610],"viewed":[611],"pessimism,":[613],"consistently":[614],"considered":[615],"poorest":[619],"continent":[620],"(Harrison":[621],"et":[622,661,701],"al.,":[623,702],"2014).":[624],"Recent":[625],"studies":[626],"empirically":[628],"shown":[629],"new":[631],"information":[632],"technologies":[633],"contributed":[635,789],"longer":[637],"term":[638],"growth":[640],"further":[651],"invest":[652],"telecommunications":[655],"infrastructures":[656],"internet":[658],"(Donou-Adonsou":[660],"al.":[662],",":[663],"2016).":[664],"However":[665],"constraints":[670],"challenges":[672],"limited":[678],"capacity":[680],"mobilise":[684],"finance":[688],"provision":[690],"services,":[693],"essential":[696],"(Ali":[700],"2015).":[703],"Originality/value":[704],"contribute":[707],"ICT":[718],"Development\u2019":[720],"If":[735],"benefit,":[741],"even":[742],"if":[743],"more":[746],"convenient":[747],"lower":[749],"cost,":[750],"unlikely":[753],"used.":[756],"Accessing":[757],"addresses":[762],"needs":[764],"facilitate":[772],"steps":[774],"towards":[775],"improved":[777],"interaction":[782],"society.":[785],"study":[787],"insightful":[792],"value,":[796],"cost":[797],"benefits":[799],"respect.":[805]},"counts_by_year":[{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":5},{"year":2023,"cited_by_count":10},{"year":2022,"cited_by_count":5},{"year":2021,"cited_by_count":5},{"year":2020,"cited_by_count":1}],"updated_date":"2026-05-21T06:26:12.895304","created_date":"2025-10-10T00:00:00"}