{"id":"https://openalex.org/W4282979903","doi":"https://doi.org/10.1108/itp-07-2020-0514","title":"Citizen behaviors, enterprise social media and firm performance","display_name":"Citizen behaviors, enterprise social media and firm performance","publication_year":2022,"publication_date":"2022-06-16","ids":{"openalex":"https://openalex.org/W4282979903","doi":"https://doi.org/10.1108/itp-07-2020-0514"},"language":"en","primary_location":{"id":"doi:10.1108/itp-07-2020-0514","is_oa":false,"landing_page_url":"https://doi.org/10.1108/itp-07-2020-0514","pdf_url":null,"source":{"id":"https://openalex.org/S185256354","display_name":"Information Technology and People","issn_l":"0959-3845","issn":["0959-3845","1758-5813"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Technology &amp; People","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5076369248","display_name":"Olivier Caya","orcid":"https://orcid.org/0000-0002-0022-5942"},"institutions":[{"id":"https://openalex.org/I135117807","display_name":"Universit\u00e9 de Sherbrooke","ror":"https://ror.org/00kybxq39","country_code":"CA","type":"education","lineage":["https://openalex.org/I135117807"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Olivier Caya","raw_affiliation_strings":["\u00c9cole de gestion, Universit\u00e9 de Sherbrooke, Sherbrooke, Canada"],"raw_orcid":"https://orcid.org/0000-0002-0022-5942","affiliations":[{"raw_affiliation_string":"\u00c9cole de gestion, Universit\u00e9 de Sherbrooke, Sherbrooke, Canada","institution_ids":["https://openalex.org/I135117807"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5056443346","display_name":"Elaine Mosconi","orcid":"https://orcid.org/0000-0001-5579-9997"},"institutions":[{"id":"https://openalex.org/I135117807","display_name":"Universit\u00e9 de Sherbrooke","ror":"https://ror.org/00kybxq39","country_code":"CA","type":"education","lineage":["https://openalex.org/I135117807"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Elaine Mosconi","raw_affiliation_strings":["\u00c9cole de gestion, Universit\u00e9 de Sherbrooke, Sherbrooke, Canada"],"raw_orcid":"https://orcid.org/0000-0001-5579-9997","affiliations":[{"raw_affiliation_string":"\u00c9cole de gestion, Universit\u00e9 de Sherbrooke, Sherbrooke, Canada","institution_ids":["https://openalex.org/I135117807"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I135117807"],"apc_list":null,"apc_paid":null,"fwci":8.4476,"has_fulltext":false,"cited_by_count":30,"citation_normalized_percentile":{"value":0.97700621,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":99},"biblio":{"volume":"36","issue":"3","first_page":"1298","last_page":"1325"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9807999730110168,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11239","display_name":"Social Capital and Networks","score":0.968500018119812,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.621414840221405},{"id":"https://openalex.org/keywords/extant-taxon","display_name":"Extant taxon","score":0.542264461517334},{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.5235109925270081},{"id":"https://openalex.org/keywords/data-collection","display_name":"Data collection","score":0.4595337212085724},{"id":"https://openalex.org/keywords/exploratory-research","display_name":"Exploratory research","score":0.452494353055954},{"id":"https://openalex.org/keywords/empirical-research","display_name":"Empirical research","score":0.42940109968185425},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.3954453468322754},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.282875120639801},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.20483368635177612}],"concepts":[{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.621414840221405},{"id":"https://openalex.org/C178300618","wikidata":"https://www.wikidata.org/wiki/Q1898509","display_name":"Extant taxon","level":2,"score":0.542264461517334},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.5235109925270081},{"id":"https://openalex.org/C133462117","wikidata":"https://www.wikidata.org/wiki/Q4929239","display_name":"Data collection","level":2,"score":0.4595337212085724},{"id":"https://openalex.org/C85973986","wikidata":"https://www.wikidata.org/wiki/Q1091731","display_name":"Exploratory research","level":2,"score":0.452494353055954},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.42940109968185425},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3954453468322754},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.282875120639801},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.20483368635177612},{"id":"https://openalex.org/C19165224","wikidata":"https://www.wikidata.org/wiki/Q23404","display_name":"Anthropology","level":1,"score":0.0},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C78458016","wikidata":"https://www.wikidata.org/wiki/Q840400","display_name":"Evolutionary biology","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/itp-07-2020-0514","is_oa":false,"landing_page_url":"https://doi.org/10.1108/itp-07-2020-0514","pdf_url":null,"source":{"id":"https://openalex.org/S185256354","display_name":"Information Technology and People","issn_l":"0959-3845","issn":["0959-3845","1758-5813"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Technology &amp; People","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":80,"referenced_works":["https://openalex.org/W750360952","https://openalex.org/W1515516363","https://openalex.org/W1548874324","https://openalex.org/W1565831494","https://openalex.org/W1596432671","https://openalex.org/W1780778418","https://openalex.org/W1969904564","https://openalex.org/W1978484347","https://openalex.org/W1994476912","https://openalex.org/W2017222387","https://openalex.org/W2023917659","https://openalex.org/W2034704241","https://openalex.org/W2050401924","https://openalex.org/W2051171698","https://openalex.org/W2066552139","https://openalex.org/W2070433734","https://openalex.org/W2086822715","https://openalex.org/W2100493403","https://openalex.org/W2102317009","https://openalex.org/W2107645850","https://openalex.org/W2109469951","https://openalex.org/W2110567865","https://openalex.org/W2117767124","https://openalex.org/W2121001699","https://openalex.org/W2126070475","https://openalex.org/W2136288638","https://openalex.org/W2136411613","https://openalex.org/W2143439038","https://openalex.org/W2148277253","https://openalex.org/W2150394933","https://openalex.org/W2155878058","https://openalex.org/W2158369831","https://openalex.org/W2163996724","https://openalex.org/W2168972112","https://openalex.org/W2184592600","https://openalex.org/W2243438928","https://openalex.org/W2277165921","https://openalex.org/W2342362106","https://openalex.org/W2477361500","https://openalex.org/W2495777508","https://openalex.org/W2527886715","https://openalex.org/W2570170593","https://openalex.org/W2580680922","https://openalex.org/W2594864967","https://openalex.org/W2611775277","https://openalex.org/W2721820405","https://openalex.org/W2756763408","https://openalex.org/W2758971136","https://openalex.org/W2765689721","https://openalex.org/W2767352536","https://openalex.org/W2774432960","https://openalex.org/W2792157346","https://openalex.org/W2804417569","https://openalex.org/W2889020807","https://openalex.org/W2910468389","https://openalex.org/W2950202000","https://openalex.org/W2959155314","https://openalex.org/W2967909960","https://openalex.org/W2978216360","https://openalex.org/W3014696537","https://openalex.org/W3018748376","https://openalex.org/W3037491976","https://openalex.org/W3046992679","https://openalex.org/W3095283490","https://openalex.org/W3106103998","https://openalex.org/W3122130906","https://openalex.org/W3123660926","https://openalex.org/W3123690996","https://openalex.org/W3125342939","https://openalex.org/W3131578359","https://openalex.org/W3161949786","https://openalex.org/W3175024080","https://openalex.org/W3198978671","https://openalex.org/W3213923842","https://openalex.org/W3215425953","https://openalex.org/W4207044336","https://openalex.org/W4230348989","https://openalex.org/W4244024011","https://openalex.org/W4251316304","https://openalex.org/W4255994739"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W3016239368","https://openalex.org/W2402755139","https://openalex.org/W4290948148","https://openalex.org/W4249944690","https://openalex.org/W2353808877","https://openalex.org/W414826439","https://openalex.org/W1530876234","https://openalex.org/W2372674288","https://openalex.org/W2625013642"],"abstract_inverted_index":{"Purpose":[0],"The":[1,119,177,188,254],"goal":[2],"of":[3,46,68,91,115,130,179,191,211,221,227,264,267],"this":[4,222],"study":[5,45,120,193,223],"is":[6,256],"twofold:":[7],"first,":[8],"it":[9,199,233],"seeks":[10],"to":[11,20,29,37,165,239,259,287,307],"investigate":[12],"how":[13],"enterprise":[14],"social":[15,169,275,302],"media":[16],"(ESM)":[17],"usage":[18,269],"contributes":[19,164],"firm":[21,39,157,166,271],"performance,":[22],"especially":[23],"through":[24,107,168],"operational":[25],"performance":[26,102,167],"metrics;":[27],"second,":[28],"identify":[30],"the":[31,52,66,113,116,141,192,196,209,212,219,257,265,288],"ESM":[32,145,154,163,230,243,268,299],"users\u2019":[33],"behaviors":[34,248],"that":[35,152,162,198,304],"help":[36],"improve":[38],"performance.":[40,158],"Design/methodology/approach":[41],"An":[42],"interpretive":[43],"case":[44],"a":[47,57,148,204,225,228,250,261,274],"medium-sized":[48],"manufacturing":[49,251],"company":[50],"in":[51,273],"food":[53],"industry.":[54],"After":[55],"developing":[56],"theoretical":[58,150,293],"framework,":[59],"an":[60,69],"exploratory":[61,189],"research":[62,143],"was":[63],"undertaken":[64],"about":[65],"use":[67,155,218,240,300],"ESM.":[70,117],"Qualitative":[71],"methods":[72],"were":[73,99,104],"adopted":[74],"for":[75,81,236],"data":[76,82],"collection":[77],"and":[78,86,97,111,123,136,241,244,290,301],"analytic":[79],"induction":[80],"analysis,":[83],"using":[84],"structural":[85],"descriptive":[87],"coding.":[88],"A":[89],"series":[90],"semi-structured":[92],"interviews":[93],"with":[94,156,195],"senior":[95],"managers":[96],"middle-managers":[98],"conducted.":[100],"Operations":[101],"metrics":[103],"also":[105,184,305],"assessed":[106],"documentary":[108],"analysis":[109],"before":[110],"after":[112],"implementation":[114],"Findings":[118],"integrates":[121],"concepts":[122],"theories":[124],"from":[125],"across":[126],"three":[127],"main":[128],"fields":[129],"research,":[131],"namely":[132],"organizational":[133,174,279,296],"behaviors,":[134,298],"management":[135],"information":[137],"systems.":[138],"It":[139],"complements":[140],"extant":[142],"on":[144,270],"by":[146,173,278],"providing":[147],"new":[149,285,292],"framework":[151],"connects":[153],"Empirical":[159],"findings":[160,220],"suggest":[161],"capital":[170,276,303],"development":[171,181],"fostered":[172],"citizenship":[175,247,280,297],"behaviors.":[176,281],"emergence":[178],"leadership":[180,309],"has":[182,200],"been":[183,201],"observed.":[185],"Research":[186],"limitations/implications":[187],"nature":[190],"combined":[194],"fact":[197],"conducted":[202],"within":[203,249],"single":[205],"organization":[206],"greatly":[207],"limits":[208],"generalization":[210],"findings.":[213],"Practical":[214],"implications":[215],"Managers":[216],"can":[217],"as":[224],"support":[226],"successful":[229],"implementation.":[231],"Besides,":[232],"provides":[234],"references":[235],"practitioners":[237],"aiming":[238],"evaluate":[242],"their":[245],"corresponding":[246],"milieu.":[252],"Originality/value":[253],"paper":[255],"first":[258],"bring":[260],"multi-disciplinary":[262],"perspective":[263],"contribution":[266],"performance-based":[272],"enacted":[277],"These":[282],"understandings":[283],"add":[284],"insights":[286],"literature":[289],"establish":[291],"connections":[294],"between":[295],"allowed":[306],"emerge":[308],"development.":[310]},"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":9},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":12},{"year":2022,"cited_by_count":4}],"updated_date":"2026-06-26T08:34:08.712188","created_date":"2025-10-10T00:00:00"}
