{"id":"https://openalex.org/W3194705392","doi":"https://doi.org/10.1108/itp-07-2020-0479","title":"How do ambidextrous leadership and self-efficacy influence employees' enterprise system use: an empirical study of customer relationship management system context","display_name":"How do ambidextrous leadership and self-efficacy influence employees' enterprise system use: an empirical study of customer relationship management system context","publication_year":2021,"publication_date":"2021-08-14","ids":{"openalex":"https://openalex.org/W3194705392","doi":"https://doi.org/10.1108/itp-07-2020-0479","mag":"3194705392"},"language":"en","primary_location":{"id":"doi:10.1108/itp-07-2020-0479","is_oa":false,"landing_page_url":"https://doi.org/10.1108/itp-07-2020-0479","pdf_url":null,"source":{"id":"https://openalex.org/S185256354","display_name":"Information Technology and People","issn_l":"0959-3845","issn":["0959-3845","1758-5813"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Technology &amp; People","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5055117319","display_name":"Xiaofan Tang","orcid":"https://orcid.org/0000-0001-7813-7232"},"institutions":[{"id":"https://openalex.org/I126520041","display_name":"University of Science and Technology of China","ror":"https://ror.org/04c4dkn09","country_code":"CN","type":"education","lineage":["https://openalex.org/I126520041","https://openalex.org/I19820366"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Xiaofan Tang","raw_affiliation_strings":["School of Management, University of Science and Technology of China, Hefei, China"],"raw_orcid":"https://orcid.org/0000-0001-7813-7232","affiliations":[{"raw_affiliation_string":"School of Management, University of Science and Technology of China, Hefei, China","institution_ids":["https://openalex.org/I126520041"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5059160257","display_name":"Shaobo Wei","orcid":"https://orcid.org/0000-0001-7355-7676"},"institutions":[{"id":"https://openalex.org/I16365422","display_name":"Hefei University of Technology","ror":"https://ror.org/02czkny70","country_code":"CN","type":"education","lineage":["https://openalex.org/I16365422"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Shaobo Wei","raw_affiliation_strings":["School of Management, Hefei University of Technology, Hefei, China"],"raw_orcid":"https://orcid.org/0000-0001-7355-7676","affiliations":[{"raw_affiliation_string":"School of Management, Hefei University of Technology, Hefei, China","institution_ids":["https://openalex.org/I16365422"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":6.0679,"has_fulltext":false,"cited_by_count":22,"citation_normalized_percentile":{"value":0.96234738,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":96,"max":100},"biblio":{"volume":"35","issue":"4","first_page":"1443","last_page":"1465"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9988999962806702,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9988999962806702,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9940000176429749,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.9839000105857849,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/ambidexterity","display_name":"Ambidexterity","score":0.6790591478347778},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.6680321097373962},{"id":"https://openalex.org/keywords/self-efficacy","display_name":"Self-efficacy","score":0.6201670169830322},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.5300134420394897},{"id":"https://openalex.org/keywords/mediation","display_name":"Mediation","score":0.5079496502876282},{"id":"https://openalex.org/keywords/leadership-style","display_name":"Leadership style","score":0.4891059994697571},{"id":"https://openalex.org/keywords/empirical-research","display_name":"Empirical research","score":0.4812043011188507},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.46024221181869507},{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.4307999014854431},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.32181084156036377},{"id":"https://openalex.org/keywords/creativity","display_name":"Creativity","score":0.2039085328578949},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.12647759914398193},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.1019439697265625}],"concepts":[{"id":"https://openalex.org/C106033793","wikidata":"https://www.wikidata.org/wiki/Q457332","display_name":"Ambidexterity","level":2,"score":0.6790591478347778},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.6680321097373962},{"id":"https://openalex.org/C110131835","wikidata":"https://www.wikidata.org/wiki/Q1153659","display_name":"Self-efficacy","level":2,"score":0.6201670169830322},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5300134420394897},{"id":"https://openalex.org/C179420905","wikidata":"https://www.wikidata.org/wiki/Q223871","display_name":"Mediation","level":2,"score":0.5079496502876282},{"id":"https://openalex.org/C197386563","wikidata":"https://www.wikidata.org/wiki/Q6508686","display_name":"Leadership style","level":2,"score":0.4891059994697571},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.4812043011188507},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.46024221181869507},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.4307999014854431},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.32181084156036377},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.2039085328578949},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.12647759914398193},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.1019439697265625},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/itp-07-2020-0479","is_oa":false,"landing_page_url":"https://doi.org/10.1108/itp-07-2020-0479","pdf_url":null,"source":{"id":"https://openalex.org/S185256354","display_name":"Information Technology and People","issn_l":"0959-3845","issn":["0959-3845","1758-5813"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Technology &amp; People","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":71,"referenced_works":["https://openalex.org/W31262343","https://openalex.org/W68891950","https://openalex.org/W1540218191","https://openalex.org/W1578907434","https://openalex.org/W1612366852","https://openalex.org/W1932740793","https://openalex.org/W1967760582","https://openalex.org/W1971711030","https://openalex.org/W1977780445","https://openalex.org/W1987634243","https://openalex.org/W1991644161","https://openalex.org/W1997958613","https://openalex.org/W1998132907","https://openalex.org/W2006927408","https://openalex.org/W2021245278","https://openalex.org/W2021557505","https://openalex.org/W2031223967","https://openalex.org/W2033943395","https://openalex.org/W2042098295","https://openalex.org/W2049269714","https://openalex.org/W2050406213","https://openalex.org/W2051999413","https://openalex.org/W2057548736","https://openalex.org/W2058398601","https://openalex.org/W2059663374","https://openalex.org/W2074144543","https://openalex.org/W2087981885","https://openalex.org/W2094983952","https://openalex.org/W2100379340","https://openalex.org/W2103750534","https://openalex.org/W2106096361","https://openalex.org/W2116952601","https://openalex.org/W2123438112","https://openalex.org/W2126512988","https://openalex.org/W2131204316","https://openalex.org/W2133566022","https://openalex.org/W2134049139","https://openalex.org/W2134884007","https://openalex.org/W2147329528","https://openalex.org/W2150137577","https://openalex.org/W2152577315","https://openalex.org/W2152630592","https://openalex.org/W2155735903","https://openalex.org/W2157994057","https://openalex.org/W2162747949","https://openalex.org/W2164284962","https://openalex.org/W2168163520","https://openalex.org/W2223198708","https://openalex.org/W2258931307","https://openalex.org/W2279816528","https://openalex.org/W2314045446","https://openalex.org/W2316235368","https://openalex.org/W2598541050","https://openalex.org/W2762901334","https://openalex.org/W2770753781","https://openalex.org/W2789632279","https://openalex.org/W2789694395","https://openalex.org/W2801387997","https://openalex.org/W2802119454","https://openalex.org/W2803499031","https://openalex.org/W2887555453","https://openalex.org/W2921537916","https://openalex.org/W2942727286","https://openalex.org/W3045009315","https://openalex.org/W3125976894","https://openalex.org/W3126094737","https://openalex.org/W3142038433","https://openalex.org/W4230114030","https://openalex.org/W4242935565","https://openalex.org/W4247511298","https://openalex.org/W4292808503"],"related_works":["https://openalex.org/W2461387831","https://openalex.org/W2148256184","https://openalex.org/W3121291938","https://openalex.org/W2916257678","https://openalex.org/W2097658120","https://openalex.org/W2122295371","https://openalex.org/W2040455473","https://openalex.org/W2799674983","https://openalex.org/W3207003912","https://openalex.org/W2117486603"],"abstract_inverted_index":{"Purpose":[0],"Based":[1],"on":[2,172],"leadership":[3,13,62,84,96,127,143],"and":[4,67,70,85,97,100,114,169],"self-efficacy":[5,66,69,78,90,113,153,165,168],"theories,":[6],"this":[7,133],"study":[8,25,105,134,151],"investigates":[9],"how":[10],"team-level":[11,131],"ambidextrous":[12,61,83,95,111,126,173],"influences":[14,63],"employees'":[15,64,73,115],"enterprise":[16],"system":[17],"(ES)":[18],"use":[19,117,175],"via":[20],"their":[21],"self-efficacy.":[22],"Design/methodology/approach":[23],"This":[24,104],"collected":[26],"data":[27],"from":[28],"a":[29,40,47,120,136],"cross-sectional":[30],"survey":[31],"including":[32],"218":[33],"employees":[34],"working":[35],"in":[36,39,144],"56":[37],"workgroups":[38],"Chinese":[41],"financial":[42],"institution.":[43],"The":[44,57],"authors":[45,58],"used":[46],"cross-level":[48,121],"mediation":[49],"analysis":[50],"to":[51],"test":[52],"the":[53,80,92,108,145,157,161],"research":[54],"model.":[55,122],"Findings":[56],"find":[59],"that":[60],"creative":[65,77,170],"performance":[68,89,167],"further":[71],"improves":[72],"ES":[74,116,146],"use.":[75,102],"Moreover,":[76],"mediates":[79,91],"relationship":[81,93],"between":[82,94],"explorative":[86,99],"use,":[87],"whereas":[88],"both":[98],"exploitative":[101],"Originality/value":[103],"first":[106],"examines":[107],"relationships":[109],"among":[110],"leadership,":[112],"by":[118,124,155],"developing":[119],"Furthermore,":[123],"considering":[125],"as":[128],"an":[129],"important":[130],"factor,":[132],"extends":[135,152],"deeper":[137],"understanding":[138],"of":[139,142,160,164],"ambidexterity":[140],"theory":[141,154],"context.":[147],"In":[148],"addition,":[149],"our":[150],"examining":[156],"mediating":[158],"roles":[159],"two":[162],"types":[163],"(i.e.":[166],"self-efficacy)":[171],"leadership\u2013ES":[174],"relationship.":[176]},"counts_by_year":[{"year":2026,"cited_by_count":5},{"year":2025,"cited_by_count":5},{"year":2024,"cited_by_count":6},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":3}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}
