{"id":"https://openalex.org/W3010737454","doi":"https://doi.org/10.1108/itp-07-2018-0345","title":"Unveiling knowledge quality, researcher satisfaction, learning, and loyalty","display_name":"Unveiling knowledge quality, researcher satisfaction, learning, and loyalty","publication_year":2020,"publication_date":"2020-03-17","ids":{"openalex":"https://openalex.org/W3010737454","doi":"https://doi.org/10.1108/itp-07-2018-0345","mag":"3010737454"},"language":"en","primary_location":{"id":"doi:10.1108/itp-07-2018-0345","is_oa":false,"landing_page_url":"https://doi.org/10.1108/itp-07-2018-0345","pdf_url":null,"source":{"id":"https://openalex.org/S185256354","display_name":"Information Technology and People","issn_l":"0959-3845","issn":["0959-3845","1758-5813"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Technology & People","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5088086635","display_name":"Mehwish Waheed","orcid":"https://orcid.org/0000-0003-0375-7976"},"institutions":[{"id":"https://openalex.org/I149461666","display_name":"Ca' Foscari University of Venice","ror":"https://ror.org/04yzxz566","country_code":"IT","type":"education","lineage":["https://openalex.org/I149461666"]}],"countries":["IT"],"is_corresponding":true,"raw_author_name":"Mehwish Waheed","raw_affiliation_strings":["Department of Management, Universita Ca' Foscari, Venice, Italy","Universit\u00e9 de Venise Ca\u2019 Foscari | Universit\u00e0 Ca\u2019 Foscari di Venezia (Dorsoduro 3246, 30123 Venezia - Italy)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Management, Universita Ca' Foscari, Venice, Italy","institution_ids":["https://openalex.org/I149461666"]},{"raw_affiliation_string":"Universit\u00e9 de Venise Ca\u2019 Foscari | Universit\u00e0 Ca\u2019 Foscari di Venezia (Dorsoduro 3246, 30123 Venezia - Italy)","institution_ids":["https://openalex.org/I149461666"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5055744533","display_name":"Jane Klobas","orcid":"https://orcid.org/0000-0003-2146-7059"},"institutions":[{"id":"https://openalex.org/I176790772","display_name":"Murdoch University","ror":"https://ror.org/00r4sry34","country_code":"AU","type":"education","lineage":["https://openalex.org/I176790772"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Jane E Klobas","raw_affiliation_strings":["Murdoch University, Perth, Australia","Murdoch University [Perth] (Australia)"],"raw_orcid":"https://orcid.org/0000-0003-2146-7059","affiliations":[{"raw_affiliation_string":"Murdoch University, Perth, Australia","institution_ids":["https://openalex.org/I176790772"]},{"raw_affiliation_string":"Murdoch University [Perth] (Australia)","institution_ids":["https://openalex.org/I176790772"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5101781754","display_name":"NoorUl Ain","orcid":"https://orcid.org/0000-0002-1106-9869"},"institutions":[{"id":"https://openalex.org/I149461666","display_name":"Ca' Foscari University of Venice","ror":"https://ror.org/04yzxz566","country_code":"IT","type":"education","lineage":["https://openalex.org/I149461666"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"NoorUl Ain","raw_affiliation_strings":["Department of Management, Ca\u2019 Foscari University, Venice, Italy","Universit\u00e9 de Venise Ca\u2019 Foscari | Universit\u00e0 Ca\u2019 Foscari di Venezia (Dorsoduro 3246, 30123 Venezia - Italy)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Management, Ca\u2019 Foscari University, Venice, Italy","institution_ids":["https://openalex.org/I149461666"]},{"raw_affiliation_string":"Universit\u00e9 de Venise Ca\u2019 Foscari | Universit\u00e0 Ca\u2019 Foscari di Venezia (Dorsoduro 3246, 30123 Venezia - Italy)","institution_ids":["https://openalex.org/I149461666"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5088086635"],"corresponding_institution_ids":["https://openalex.org/I149461666"],"apc_list":null,"apc_paid":null,"fwci":3.4906,"has_fulltext":false,"cited_by_count":21,"citation_normalized_percentile":{"value":0.92480028,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"34","issue":"1","first_page":"204","last_page":"227"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9977999925613403,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9950000047683716,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/loyalty","display_name":"Loyalty","score":0.7484185695648193},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.6197349429130554},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.6076112985610962},{"id":"https://openalex.org/keywords/bootstrapping","display_name":"Bootstrapping (finance)","score":0.5390135645866394},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.5186671018600464},{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.5154427289962769},{"id":"https://openalex.org/keywords/perception","display_name":"Perception","score":0.5012314319610596},{"id":"https://openalex.org/keywords/information-quality","display_name":"Information quality","score":0.4990999698638916},{"id":"https://openalex.org/keywords/structural-equation-modeling","display_name":"Structural equation modeling","score":0.47014644742012024},{"id":"https://openalex.org/keywords/value","display_name":"Value (mathematics)","score":0.43061399459838867},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.29379594326019287},{"id":"https://openalex.org/keywords/information-system","display_name":"Information system","score":0.268178790807724},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.2573210597038269},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.2518976032733917},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.2134508490562439},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.13932132720947266}],"concepts":[{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.7484185695648193},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.6197349429130554},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.6076112985610962},{"id":"https://openalex.org/C207609745","wikidata":"https://www.wikidata.org/wiki/Q4944086","display_name":"Bootstrapping (finance)","level":2,"score":0.5390135645866394},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5186671018600464},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.5154427289962769},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.5012314319610596},{"id":"https://openalex.org/C45983554","wikidata":"https://www.wikidata.org/wiki/Q3412851","display_name":"Information quality","level":3,"score":0.4990999698638916},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.47014644742012024},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.43061399459838867},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.29379594326019287},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.268178790807724},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2573210597038269},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.2518976032733917},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2134508490562439},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.13932132720947266},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1108/itp-07-2018-0345","is_oa":false,"landing_page_url":"https://doi.org/10.1108/itp-07-2018-0345","pdf_url":null,"source":{"id":"https://openalex.org/S185256354","display_name":"Information Technology and People","issn_l":"0959-3845","issn":["0959-3845","1758-5813"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Technology & People","raw_type":"journal-article"},{"id":"pmh:oai:HAL:hal-03875013v1","is_oa":false,"landing_page_url":"https://hal.science/hal-03875013","pdf_url":null,"source":{"id":"https://openalex.org/S4306402512","display_name":"HAL (Le Centre pour la Communication Scientifique Directe)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1294671590","host_organization_name":"Centre National de la Recherche Scientifique","host_organization_lineage":["https://openalex.org/I1294671590"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Information Technology and People, 2021, 34 (1), pp.204-227. ⟨10.1108/ITP-07-2018-0345⟩","raw_type":"Journal articles"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/4","score":0.5199999809265137,"display_name":"Quality Education"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":71,"referenced_works":["https://openalex.org/W58000609","https://openalex.org/W70408205","https://openalex.org/W76940288","https://openalex.org/W87345122","https://openalex.org/W751126527","https://openalex.org/W1507592641","https://openalex.org/W1567406843","https://openalex.org/W1568705387","https://openalex.org/W1721421031","https://openalex.org/W1758588624","https://openalex.org/W1776979188","https://openalex.org/W1791587663","https://openalex.org/W1857675993","https://openalex.org/W1965755057","https://openalex.org/W1968683406","https://openalex.org/W1974049456","https://openalex.org/W1975694814","https://openalex.org/W1976083980","https://openalex.org/W1976243401","https://openalex.org/W1978248456","https://openalex.org/W1982015285","https://openalex.org/W1982247528","https://openalex.org/W1987258130","https://openalex.org/W1995893870","https://openalex.org/W1997612885","https://openalex.org/W2013549369","https://openalex.org/W2019074275","https://openalex.org/W2019561931","https://openalex.org/W2029219581","https://openalex.org/W2032927938","https://openalex.org/W2036803562","https://openalex.org/W2037911647","https://openalex.org/W2051130090","https://openalex.org/W2053295765","https://openalex.org/W2054202486","https://openalex.org/W2060017626","https://openalex.org/W2071283189","https://openalex.org/W2071680986","https://openalex.org/W2079941227","https://openalex.org/W2082535477","https://openalex.org/W2084238118","https://openalex.org/W2101052537","https://openalex.org/W2102178511","https://openalex.org/W2112774121","https://openalex.org/W2117689677","https://openalex.org/W2119355372","https://openalex.org/W2133129817","https://openalex.org/W2144512494","https://openalex.org/W2150404815","https://openalex.org/W2153592097","https://openalex.org/W2162162697","https://openalex.org/W2168569455","https://openalex.org/W2170510658","https://openalex.org/W2302769423","https://openalex.org/W2346021011","https://openalex.org/W2404644114","https://openalex.org/W2517192090","https://openalex.org/W2519159936","https://openalex.org/W2548658418","https://openalex.org/W2771471693","https://openalex.org/W2788643179","https://openalex.org/W2883258842","https://openalex.org/W2885034219","https://openalex.org/W2885368344","https://openalex.org/W2895137198","https://openalex.org/W2910495629","https://openalex.org/W2962723807","https://openalex.org/W3099801205","https://openalex.org/W3122041675","https://openalex.org/W4235678817","https://openalex.org/W4242235220"],"related_works":["https://openalex.org/W2041415459","https://openalex.org/W2593155302","https://openalex.org/W2072812638","https://openalex.org/W3126095231","https://openalex.org/W2352855287","https://openalex.org/W4200071106","https://openalex.org/W2378906650","https://openalex.org/W2384288445","https://openalex.org/W2382526412","https://openalex.org/W2985369222"],"abstract_inverted_index":{"Purpose":[0],"Examines":[1],"how":[2],"perceived":[3,16,42,56,103,119,217],"knowledge":[4,59,90,120,158,181,218],"quality":[5,57,91,121,143,156,180,219],"influences":[6,93],"researchers'":[7,94,106],"satisfaction":[8,95,101],"with":[9,96,108],"academic":[10],"social":[11],"media":[12],"(ASM)":[13],"site":[14,50,98,124,208],"use,":[15,19,99],"learning":[17,104],"from":[18,67,132],"and":[20,44,73,81,100,105,122,166,224],"loyalty":[21,107],"toward":[22,47],"the":[23,28,32,55,109,116,127,139,155,214],"site.":[24,111],"Design/methodology/approach":[25],"Built":[26],"upon":[27],"theoretical":[29],"grounding":[30],"of":[31,54,58,115,129,134,141,147,157,168,173,198,216],"information":[33,192],"system":[34,193],"success":[35,125,172,194],"framework,":[36],"it":[37],"was":[38],"hypothesized":[39,85],"that":[40],"satisfaction,":[41,164,222],"learning,":[43,223],"loyal":[45],"behavior":[46],"an":[48,174],"ASM":[49,97,110,123,130,151,175,207],"are":[51],"all":[52],"functions":[53],"obtained.":[60],"Data":[61],"were":[62,87],"collected":[63],"by":[64,160],"online":[65],"survey":[66],"348":[68],"researchers":[69],"registered":[70],"on":[71,144,154,213],"ResearchGate":[72],"subjected":[74],"to":[75,137,179],"SmartPLS":[76],"structural":[77],"equation":[78],"modeling,":[79],"bootstrapping,":[80],"blindfolding.":[82],"Findings":[83],"The":[84,170],"relationships":[86],"supported.":[88],"Perceived":[89],"significantly":[92],"affects":[102],"Research":[112],"limitations/implications":[113],"Identification":[114],"relationship":[117],"between":[118],"extends":[126],"study":[128],"sites":[131,152],"description":[133],"usage":[135,209],"patterns":[136],"understanding":[138],"effect":[140],"content":[142,199],"important":[145],"outcomes":[146],"use.":[148],"Practical":[149],"implications":[150],"rely":[153],"contributed":[159],"their":[161],"members":[162],"for":[163,196],"loyalty,":[165],"perceptions":[167],"value.":[169],"ongoing":[171],"requires":[176],"directed":[177],"attention":[178],"provision.":[182],"Originality/value":[183],"This":[184],"paper":[185],"contributes":[186],"a":[187,211],"simplified":[188],"DeLone":[189],"&":[190],"McLean":[191],"framework":[195],"studies":[197],"quality.":[200],"It":[201],"also":[202],"provides":[203],"fresh":[204],"insights":[205],"into":[206],"through":[210],"focus":[212],"role":[215],"in":[220],"forming":[221],"loyalty.":[225]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":6},{"year":2023,"cited_by_count":4},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":1}],"updated_date":"2026-05-07T13:39:58.223016","created_date":"2025-10-10T00:00:00"}