{"id":"https://openalex.org/W3197662810","doi":"https://doi.org/10.1108/itp-06-2019-0285","title":"Understanding post-adoption behaviour in the context of ride-hailing apps: the role of customer perceived value","display_name":"Understanding post-adoption behaviour in the context of ride-hailing apps: the role of customer perceived value","publication_year":2021,"publication_date":"2021-08-26","ids":{"openalex":"https://openalex.org/W3197662810","doi":"https://doi.org/10.1108/itp-06-2019-0285","mag":"3197662810"},"language":"en","primary_location":{"id":"doi:10.1108/itp-06-2019-0285","is_oa":false,"landing_page_url":"https://doi.org/10.1108/itp-06-2019-0285","pdf_url":null,"source":{"id":"https://openalex.org/S185256354","display_name":"Information Technology and People","issn_l":"0959-3845","issn":["0959-3845","1758-5813"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Technology & People","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5085404939","display_name":"Kwame Simpe Ofori","orcid":"https://orcid.org/0000-0001-7725-9756"},"institutions":[{"id":"https://openalex.org/I150229711","display_name":"University of Electronic Science and Technology of China","ror":"https://ror.org/04qr3zq92","country_code":"CN","type":"education","lineage":["https://openalex.org/I150229711"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Kwame Simpe Ofori","raw_affiliation_strings":["School of Management and Economics, University of Electronic Science and Technology of China, Chengdu, China"],"raw_orcid":"https://orcid.org/0000-0001-7725-9756","affiliations":[{"raw_affiliation_string":"School of Management and Economics, University of Electronic Science and Technology of China, Chengdu, China","institution_ids":["https://openalex.org/I150229711"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5009462378","display_name":"Hod Anyigba","orcid":"https://orcid.org/0000-0001-5496-1825"},"institutions":[{"id":"https://openalex.org/I4396570501","display_name":"Nobel International Business School","ror":"https://ror.org/00dv28z40","country_code":null,"type":"education","lineage":["https://openalex.org/I4396570501"]}],"countries":["GH"],"is_corresponding":false,"raw_author_name":"Hod Anyigba","raw_affiliation_strings":["Nobel International Business School, Accra, Ghana"],"raw_orcid":"https://orcid.org/0000-0001-5496-1825","affiliations":[{"raw_affiliation_string":"Nobel International Business School, Accra, Ghana","institution_ids":["https://openalex.org/I4396570501"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5004959917","display_name":"Ogechi Adeola","orcid":"https://orcid.org/0000-0001-7451-511X"},"institutions":[{"id":"https://openalex.org/I64032852","display_name":"Pan-Atlantic University","ror":"https://ror.org/02tythz78","country_code":"NG","type":"education","lineage":["https://openalex.org/I64032852"]}],"countries":["NG"],"is_corresponding":false,"raw_author_name":"Ogechi Adeola","raw_affiliation_strings":["Lagos Business School, Pan-Atlantic University, Lagos, Nigeria"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Lagos Business School, Pan-Atlantic University, Lagos, Nigeria","institution_ids":["https://openalex.org/I64032852"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101583972","display_name":"Junwu Chai","orcid":"https://orcid.org/0000-0002-5602-0380"},"institutions":[{"id":"https://openalex.org/I150229711","display_name":"University of Electronic Science and Technology of China","ror":"https://ror.org/04qr3zq92","country_code":"CN","type":"education","lineage":["https://openalex.org/I150229711"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Chai Junwu","raw_affiliation_strings":["School of Management and Economics, University of Electronic Science and Technology of China, Chengdu, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Management and Economics, University of Electronic Science and Technology of China, Chengdu, China","institution_ids":["https://openalex.org/I150229711"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5087318866","display_name":"Christian Nedu Osakwe","orcid":"https://orcid.org/0000-0002-5495-7014"},"institutions":[{"id":"https://openalex.org/I69552723","display_name":"University of Pretoria","ror":"https://ror.org/00g0p6g84","country_code":"ZA","type":"education","lineage":["https://openalex.org/I69552723"]}],"countries":["ZA"],"is_corresponding":false,"raw_author_name":"Christian Nedu Osakwe","raw_affiliation_strings":["University of Pretoria's Gordon Institute of Business Science, Johannesburg, South Africa"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Pretoria's Gordon Institute of Business Science, Johannesburg, South Africa","institution_ids":["https://openalex.org/I69552723"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5059197649","display_name":"Olayinka David\u2010West","orcid":"https://orcid.org/0000-0002-5545-7230"},"institutions":[{"id":"https://openalex.org/I64032852","display_name":"Pan-Atlantic University","ror":"https://ror.org/02tythz78","country_code":"NG","type":"education","lineage":["https://openalex.org/I64032852"]}],"countries":["NG"],"is_corresponding":false,"raw_author_name":"Olayinka David-West","raw_affiliation_strings":["Lagos Business School, Pan-Atlantic University, Lagos, Nigeria"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Lagos Business School, Pan-Atlantic University, Lagos, Nigeria","institution_ids":["https://openalex.org/I64032852"]}]}],"institutions":[],"countries_distinct_count":3,"institutions_distinct_count":6,"corresponding_author_ids":["https://openalex.org/A5085404939"],"corresponding_institution_ids":["https://openalex.org/I150229711"],"apc_list":null,"apc_paid":null,"fwci":7.7367,"has_fulltext":false,"cited_by_count":61,"citation_normalized_percentile":{"value":0.97280722,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":100},"biblio":{"volume":"35","issue":"5","first_page":"1540","last_page":"1562"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12392","display_name":"Sharing Economy and Platforms","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12392","display_name":"Sharing Economy and Platforms","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11942","display_name":"Transportation and Mobility Innovations","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/2203","display_name":"Automotive Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10698","display_name":"Transportation Planning and Optimization","score":0.9887999892234802,"subfield":{"id":"https://openalex.org/subfields/3313","display_name":"Transportation"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/value","display_name":"Value (mathematics)","score":0.7031096816062927},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.700886607170105},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.6846973299980164},{"id":"https://openalex.org/keywords/structural-equation-modeling","display_name":"Structural equation modeling","score":0.5911892652511597},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"Customer satisfaction","score":0.5697107315063477},{"id":"https://openalex.org/keywords/survey-data-collection","display_name":"Survey data collection","score":0.4683612585067749},{"id":"https://openalex.org/keywords/customer-value","display_name":"Customer value","score":0.4566274583339691},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.44403380155563354},{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.4406065344810486},{"id":"https://openalex.org/keywords/consumer-behaviour","display_name":"Consumer behaviour","score":0.4399820864200592},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.3738608956336975},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.3369717001914978},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.22436383366584778},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.1809534728527069},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.07670831680297852},{"id":"https://openalex.org/keywords/microeconomics","display_name":"Microeconomics","score":0.07520410418510437}],"concepts":[{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.7031096816062927},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.700886607170105},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.6846973299980164},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.5911892652511597},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.5697107315063477},{"id":"https://openalex.org/C198477413","wikidata":"https://www.wikidata.org/wiki/Q7647069","display_name":"Survey data collection","level":2,"score":0.4683612585067749},{"id":"https://openalex.org/C2985066332","wikidata":"https://www.wikidata.org/wiki/Q556441","display_name":"Customer value","level":3,"score":0.4566274583339691},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.44403380155563354},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.4406065344810486},{"id":"https://openalex.org/C23213687","wikidata":"https://www.wikidata.org/wiki/Q301468","display_name":"Consumer behaviour","level":2,"score":0.4399820864200592},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.3738608956336975},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3369717001914978},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.22436383366584778},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.1809534728527069},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.07670831680297852},{"id":"https://openalex.org/C175444787","wikidata":"https://www.wikidata.org/wiki/Q39072","display_name":"Microeconomics","level":1,"score":0.07520410418510437},{"id":"https://openalex.org/C181622380","wikidata":"https://www.wikidata.org/wiki/Q26911","display_name":"Profit (economics)","level":2,"score":0.0},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1108/itp-06-2019-0285","is_oa":false,"landing_page_url":"https://doi.org/10.1108/itp-06-2019-0285","pdf_url":null,"source":{"id":"https://openalex.org/S185256354","display_name":"Information Technology and People","issn_l":"0959-3845","issn":["0959-3845","1758-5813"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Technology & People","raw_type":"journal-article"},{"id":"pmh:oai:repository.up.ac.za:2263/91855","is_oa":false,"landing_page_url":"http://hdl.handle.net/2263/91855","pdf_url":null,"source":{"id":"https://openalex.org/S4306401870","display_name":"UpSpace Institutional Repository (University of Pretoria)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I69552723","host_organization_name":"University of Pretoria","host_organization_lineage":["https://openalex.org/I69552723"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Postprint Article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":94,"referenced_works":["https://openalex.org/W116282327","https://openalex.org/W136176785","https://openalex.org/W801157354","https://openalex.org/W1591013228","https://openalex.org/W1591268244","https://openalex.org/W1774460361","https://openalex.org/W1977334056","https://openalex.org/W1985887266","https://openalex.org/W1988050849","https://openalex.org/W2000814543","https://openalex.org/W2006091427","https://openalex.org/W2018962458","https://openalex.org/W2019898328","https://openalex.org/W2026163007","https://openalex.org/W2026318397","https://openalex.org/W2026347900","https://openalex.org/W2027190730","https://openalex.org/W2031880744","https://openalex.org/W2033773024","https://openalex.org/W2036063909","https://openalex.org/W2036431990","https://openalex.org/W2038702827","https://openalex.org/W2046752514","https://openalex.org/W2050251515","https://openalex.org/W2063413703","https://openalex.org/W2071666535","https://openalex.org/W2072086481","https://openalex.org/W2076743282","https://openalex.org/W2085548520","https://openalex.org/W2090453507","https://openalex.org/W2093723046","https://openalex.org/W2095050257","https://openalex.org/W2098685541","https://openalex.org/W2098995439","https://openalex.org/W2105846236","https://openalex.org/W2110506823","https://openalex.org/W2116243886","https://openalex.org/W2119469410","https://openalex.org/W2135870748","https://openalex.org/W2144377639","https://openalex.org/W2151405035","https://openalex.org/W2193444275","https://openalex.org/W2200694593","https://openalex.org/W2220002701","https://openalex.org/W2223470559","https://openalex.org/W2323692791","https://openalex.org/W2344754566","https://openalex.org/W2462268205","https://openalex.org/W2554914275","https://openalex.org/W2563099580","https://openalex.org/W2581724489","https://openalex.org/W2599796643","https://openalex.org/W2599858410","https://openalex.org/W2605654116","https://openalex.org/W2606509682","https://openalex.org/W2607340199","https://openalex.org/W2738246723","https://openalex.org/W2765403633","https://openalex.org/W2774924244","https://openalex.org/W2782314747","https://openalex.org/W2785457059","https://openalex.org/W2787919713","https://openalex.org/W2791272539","https://openalex.org/W2794877417","https://openalex.org/W2800465824","https://openalex.org/W2803633171","https://openalex.org/W2850635687","https://openalex.org/W2858199775","https://openalex.org/W2887995699","https://openalex.org/W2889785844","https://openalex.org/W2899454345","https://openalex.org/W2903679827","https://openalex.org/W2903919828","https://openalex.org/W2905811773","https://openalex.org/W2912214692","https://openalex.org/W2922925337","https://openalex.org/W2927081156","https://openalex.org/W2934840944","https://openalex.org/W2937318638","https://openalex.org/W2943881266","https://openalex.org/W2955829435","https://openalex.org/W2963363127","https://openalex.org/W2964538191","https://openalex.org/W2972927613","https://openalex.org/W2974441873","https://openalex.org/W2998549423","https://openalex.org/W3017338266","https://openalex.org/W3041188046","https://openalex.org/W3124271281","https://openalex.org/W3125133100","https://openalex.org/W4230285053","https://openalex.org/W4238559129","https://openalex.org/W4249532312","https://openalex.org/W6601476895"],"related_works":["https://openalex.org/W2593155302","https://openalex.org/W2041415459","https://openalex.org/W2072812638","https://openalex.org/W3126095231","https://openalex.org/W2352855287","https://openalex.org/W2378906650","https://openalex.org/W2384288445","https://openalex.org/W2382526412","https://openalex.org/W4200071106","https://openalex.org/W2347474189"],"abstract_inverted_index":{"Purpose":[0],"Despite":[1],"the":[2,12,26,33,36,77,82,132,146,187,190,199,207],"perceived":[3,40,136],"role":[4],"of":[5,14,35,54,69,114,134,142,217],"customer":[6,39,48,108,120,135],"value":[7,44,137,151,165],"in":[8,11,72,127,193,212],"post-adoption":[9,180],"behaviour":[10,181],"context":[13],"ride-hailing":[15,55,70,115,143,218],"apps":[16,71],"such":[17],"as":[18,101,103],"Uber,":[19],"there":[20],"has":[21,152,166],"been":[22],"limited":[23],"research":[24,182],"on":[25,62,138,156,170,186,206],"subject.":[27],"This":[28,58],"paper":[29,95],"seeks":[30],"to":[31,88,129,179],"enrich":[32],"understanding":[34],"relationships":[37,188],"between":[38],"value,":[41,47,100,105,162],"particularly":[42],"hedonic":[43,99,150,173],"and":[45,50,110,209],"economic":[46,104,161,164],"satisfaction":[49,109,121,171],"continued":[51,111,124,139,157],"use":[52,112,125,140,158],"intentions":[53,113,126,141,159],"apps.":[56,116,144,219],"Design/methodology/approach":[57],"analysis":[59,118],"is":[60],"based":[61],"field":[63],"data":[64],"collected":[65,75],"from":[66,76],"567":[67],"users":[68],"Ghana.":[73],"Data":[74],"survey":[78],"were":[79],"analysed":[80],"using":[81],"partial":[83],"least":[84],"square":[85],"(PLS)":[86],"approach":[87],"structural":[89],"equation":[90],"modelling":[91],"(SEM).":[92],"Findings":[93],"The":[94,176],"provides":[96],"evidence":[97,185],"that":[98,149],"well":[102],"positively":[106],"predicts":[107,123],"Further":[117],"reveals":[119],"directly":[122],"addition":[128],"partially":[130],"mediating":[131],"influence":[133],"Finally,":[145],"findings":[147,200],"suggest":[148],"a":[153,167,194],"stronger":[154],"impact":[155,169],"than":[160,172],"while":[163],"greater":[168],"value.":[174],"Originality/value":[175],"study":[177,191],"contributes":[178],"by":[183],"providing":[184],"among":[189],"constructs":[192],"developing":[195],"country":[196],"context.":[197],"Overall,":[198],"will":[201],"stimulate":[202],"future":[203],"empirical":[204],"debates":[205],"subject":[208],"guide":[210],"practitioners":[211],"decision-making":[213],"concerning":[214],"customers'":[215],"usage":[216]},"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":10},{"year":2024,"cited_by_count":23},{"year":2023,"cited_by_count":11},{"year":2022,"cited_by_count":12},{"year":2021,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}