{"id":"https://openalex.org/W4200602041","doi":"https://doi.org/10.1108/itp-05-2021-0363","title":"Toward dialogue through a holistic measuring framework \u2013 the impact of social media on risk communication in the COVID-19","display_name":"Toward dialogue through a holistic measuring framework \u2013 the impact of social media on risk communication in the COVID-19","publication_year":2021,"publication_date":"2021-12-07","ids":{"openalex":"https://openalex.org/W4200602041","doi":"https://doi.org/10.1108/itp-05-2021-0363"},"language":"en","primary_location":{"id":"doi:10.1108/itp-05-2021-0363","is_oa":false,"landing_page_url":"https://doi.org/10.1108/itp-05-2021-0363","pdf_url":null,"source":{"id":"https://openalex.org/S185256354","display_name":"Information Technology and People","issn_l":"0959-3845","issn":["0959-3845","1758-5813"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Technology &amp; People","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://eprints.lancs.ac.uk/id/eprint/163691/1/Final_Towards_Dialogue_through_a_Holistic_Measuring_Framework.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5049578727","display_name":"Ruilin Zhu","orcid":"https://orcid.org/0000-0002-1074-0454"},"institutions":[{"id":"https://openalex.org/I67415387","display_name":"Lancaster University","ror":"https://ror.org/04f2nsd36","country_code":"GB","type":"education","lineage":["https://openalex.org/I67415387"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"Ruilin Zhu","raw_affiliation_strings":["Management Science, Lancaster University, Lancaster, UK"],"affiliations":[{"raw_affiliation_string":"Management Science, Lancaster University, Lancaster, UK","institution_ids":["https://openalex.org/I67415387"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5070787734","display_name":"Yanqing Song","orcid":"https://orcid.org/0000-0001-9700-4371"},"institutions":[{"id":"https://openalex.org/I158842170","display_name":"Chongqing University","ror":"https://ror.org/023rhb549","country_code":"CN","type":"education","lineage":["https://openalex.org/I158842170"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Yanqing Song","raw_affiliation_strings":["School of Public Policy and Administration, Chongqing University, Chongqing, China"],"affiliations":[{"raw_affiliation_string":"School of Public Policy and Administration, Chongqing University, Chongqing, China","institution_ids":["https://openalex.org/I158842170"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101879260","display_name":"Shuang He","orcid":"https://orcid.org/0000-0002-9744-0752"},"institutions":[{"id":"https://openalex.org/I158842170","display_name":"Chongqing University","ror":"https://ror.org/023rhb549","country_code":"CN","type":"education","lineage":["https://openalex.org/I158842170"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Shuang He","raw_affiliation_strings":["School of Public Policy and Administration, Chongqing University, Chongqing, China"],"affiliations":[{"raw_affiliation_string":"School of Public Policy and Administration, Chongqing University, Chongqing, China","institution_ids":["https://openalex.org/I158842170"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5056136417","display_name":"Xuan Hu","orcid":"https://orcid.org/0000-0002-3432-8659"},"institutions":[{"id":"https://openalex.org/I158842170","display_name":"Chongqing University","ror":"https://ror.org/023rhb549","country_code":"CN","type":"education","lineage":["https://openalex.org/I158842170"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Xuan Hu","raw_affiliation_strings":["School of Public Policy and Administration, Chongqing University, Chongqing, China"],"affiliations":[{"raw_affiliation_string":"School of Public Policy and Administration, Chongqing University, Chongqing, China","institution_ids":["https://openalex.org/I158842170"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5051472398","display_name":"Wangsu Hu","orcid":"https://orcid.org/0000-0003-4258-3577"},"institutions":[{"id":"https://openalex.org/I102322142","display_name":"Rutgers, The State University of New Jersey","ror":"https://ror.org/05vt9qd57","country_code":"US","type":"education","lineage":["https://openalex.org/I102322142"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Wangsu Hu","raw_affiliation_strings":["Rutgers University, Piscataway, New Jersey, USA"],"affiliations":[{"raw_affiliation_string":"Rutgers University, Piscataway, New Jersey, USA","institution_ids":["https://openalex.org/I102322142"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5041608037","display_name":"Bingsheng Liu","orcid":"https://orcid.org/0000-0002-8663-8026"},"institutions":[{"id":"https://openalex.org/I158842170","display_name":"Chongqing University","ror":"https://ror.org/023rhb549","country_code":"CN","type":"education","lineage":["https://openalex.org/I158842170"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Bingsheng Liu","raw_affiliation_strings":["School of Public Policy and Administration, Chongqing University, Chongqing, China"],"affiliations":[{"raw_affiliation_string":"School of Public Policy and Administration, Chongqing University, Chongqing, China","institution_ids":["https://openalex.org/I158842170"]}]}],"institutions":[],"countries_distinct_count":3,"institutions_distinct_count":6,"corresponding_author_ids":["https://openalex.org/A5049578727"],"corresponding_institution_ids":["https://openalex.org/I67415387"],"apc_list":null,"apc_paid":null,"fwci":2.4434,"has_fulltext":true,"cited_by_count":13,"citation_normalized_percentile":{"value":0.89747121,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":94,"max":98},"biblio":{"volume":"35","issue":"7","first_page":"2518","last_page":"2540"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10557","display_name":"Social Media and Politics","score":0.9979000091552734,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10557","display_name":"Social Media and Politics","score":0.9979000091552734,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11121","display_name":"Public Relations and Crisis Communication","score":0.9912999868392944,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9909999966621399,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.6989741325378418},{"id":"https://openalex.org/keywords/interconnectivity","display_name":"Interconnectivity","score":0.6153097748756409},{"id":"https://openalex.org/keywords/enabling","display_name":"Enabling","score":0.568952202796936},{"id":"https://openalex.org/keywords/popularity","display_name":"Popularity","score":0.5170903205871582},{"id":"https://openalex.org/keywords/dialogic","display_name":"Dialogic","score":0.45442891120910645},{"id":"https://openalex.org/keywords/government","display_name":"Government (linguistics)","score":0.4433594048023224},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.41008198261260986},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.33116939663887024},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.3207111954689026},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.28792792558670044},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.2810969948768616},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.24501267075538635},{"id":"https://openalex.org/keywords/social-science","display_name":"Social science","score":0.11787533760070801}],"concepts":[{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.6989741325378418},{"id":"https://openalex.org/C25516864","wikidata":"https://www.wikidata.org/wiki/Q1665949","display_name":"Interconnectivity","level":2,"score":0.6153097748756409},{"id":"https://openalex.org/C22607594","wikidata":"https://www.wikidata.org/wiki/Q5375150","display_name":"Enabling","level":2,"score":0.568952202796936},{"id":"https://openalex.org/C2780586970","wikidata":"https://www.wikidata.org/wiki/Q1357284","display_name":"Popularity","level":2,"score":0.5170903205871582},{"id":"https://openalex.org/C2778679518","wikidata":"https://www.wikidata.org/wiki/Q3025969","display_name":"Dialogic","level":2,"score":0.45442891120910645},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.4433594048023224},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.41008198261260986},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.33116939663887024},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3207111954689026},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.28792792558670044},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.2810969948768616},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.24501267075538635},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.11787533760070801},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.0},{"id":"https://openalex.org/C542102704","wikidata":"https://www.wikidata.org/wiki/Q183257","display_name":"Psychotherapist","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C19417346","wikidata":"https://www.wikidata.org/wiki/Q7922","display_name":"Pedagogy","level":1,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1108/itp-05-2021-0363","is_oa":false,"landing_page_url":"https://doi.org/10.1108/itp-05-2021-0363","pdf_url":null,"source":{"id":"https://openalex.org/S185256354","display_name":"Information Technology and People","issn_l":"0959-3845","issn":["0959-3845","1758-5813"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Technology &amp; People","raw_type":"journal-article"},{"id":"pmh:oai:eprints.lancs.ac.uk:163691","is_oa":true,"landing_page_url":null,"pdf_url":"https://eprints.lancs.ac.uk/id/eprint/163691/1/Final_Towards_Dialogue_through_a_Holistic_Measuring_Framework.pdf","source":{"id":"https://openalex.org/S4306401916","display_name":"Lancaster EPrints (Lancaster University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I67415387","host_organization_name":"Lancaster University","host_organization_lineage":["https://openalex.org/I67415387"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"PeerReviewed"}],"best_oa_location":{"id":"pmh:oai:eprints.lancs.ac.uk:163691","is_oa":true,"landing_page_url":null,"pdf_url":"https://eprints.lancs.ac.uk/id/eprint/163691/1/Final_Towards_Dialogue_through_a_Holistic_Measuring_Framework.pdf","source":{"id":"https://openalex.org/S4306401916","display_name":"Lancaster EPrints (Lancaster University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I67415387","host_organization_name":"Lancaster University","host_organization_lineage":["https://openalex.org/I67415387"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"PeerReviewed"},"sustainable_development_goals":[{"score":0.4300000071525574,"id":"https://metadata.un.org/sdg/10","display_name":"Reduced inequalities"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4200602041.pdf","grobid_xml":"https://content.openalex.org/works/W4200602041.grobid-xml"},"referenced_works_count":65,"referenced_works":["https://openalex.org/W838144104","https://openalex.org/W1500555216","https://openalex.org/W1966274362","https://openalex.org/W1988632744","https://openalex.org/W1990807804","https://openalex.org/W1992188101","https://openalex.org/W1992871311","https://openalex.org/W2005012131","https://openalex.org/W2006801858","https://openalex.org/W2006878426","https://openalex.org/W2007235860","https://openalex.org/W2009718190","https://openalex.org/W2010033888","https://openalex.org/W2022886441","https://openalex.org/W2023599621","https://openalex.org/W2024180862","https://openalex.org/W2026918000","https://openalex.org/W2035669333","https://openalex.org/W2040463292","https://openalex.org/W2041889512","https://openalex.org/W2042157621","https://openalex.org/W2045684923","https://openalex.org/W2061221238","https://openalex.org/W2064446244","https://openalex.org/W2065372272","https://openalex.org/W2067153618","https://openalex.org/W2069341612","https://openalex.org/W2072100293","https://openalex.org/W2075068230","https://openalex.org/W2082783429","https://openalex.org/W2083960138","https://openalex.org/W2089463205","https://openalex.org/W2092719789","https://openalex.org/W2094753390","https://openalex.org/W2115277736","https://openalex.org/W2119861206","https://openalex.org/W2120214319","https://openalex.org/W2120875227","https://openalex.org/W2126949034","https://openalex.org/W2142621628","https://openalex.org/W2151383892","https://openalex.org/W2152739340","https://openalex.org/W2168535931","https://openalex.org/W2310527375","https://openalex.org/W2319956435","https://openalex.org/W2345409786","https://openalex.org/W2556004061","https://openalex.org/W2624577184","https://openalex.org/W2802788102","https://openalex.org/W2901558138","https://openalex.org/W2944796298","https://openalex.org/W2949891063","https://openalex.org/W2951301536","https://openalex.org/W3005182781","https://openalex.org/W3024530634","https://openalex.org/W3024744598","https://openalex.org/W3034078763","https://openalex.org/W3043095242","https://openalex.org/W3043707234","https://openalex.org/W3133812818","https://openalex.org/W3161796418","https://openalex.org/W3186920233","https://openalex.org/W4206145991","https://openalex.org/W4206331743","https://openalex.org/W4245905177"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W174982720","https://openalex.org/W1594190590","https://openalex.org/W2151173140","https://openalex.org/W2368605798","https://openalex.org/W4386857536","https://openalex.org/W2093123876","https://openalex.org/W4388192780","https://openalex.org/W2217604302","https://openalex.org/W3088280070"],"abstract_inverted_index":{"Purpose":[0],"Despite":[1],"the":[2,33,57,69,77,86,125,128,145,148,161,171,201,204,230],"huge":[3],"potential":[4],"of":[5,48,76,157,173,206,220,232],"social":[6,49,186,207,233],"media,":[7],"its":[8],"functionality":[9],"and":[10,28,63,83,85,92,132,213,222,249],"impact":[11,47,205,231],"for":[12],"enhanced":[13],"risk":[14,52,78,106,189,210,236],"communication":[15,53,79,107,211,237],"remain":[16],"unclear.":[17],"Drawing":[18],"on":[19,51,112,209,235],"dialogic":[20,181],"theory":[21],"by":[22,56],"integrating":[23],"both":[24],"\u201cspeak":[25,29,60,64,129,133,241,245],"from":[26,61,130,242],"power\u201d":[27,31,62,66,131,135,243,247],"to":[30,36,41,65,73,102,134,246],"measurements,":[32],"article":[34],"aims":[35],"propose":[37],"a":[38,154,196,218],"systematic":[39],"framework":[40,95,198],"address":[42],"this":[43],"issue.":[44],"Design/methodology/approach":[45],"The":[46,94,121,192,226],"media":[50,187,208,234,251],"is":[54,136],"measured":[55],"correlation":[58],"between":[59,127],"levels,":[67],"where":[68],"former":[70],"primarily":[71],"spoke":[72],"two":[74,167],"facets":[75],"process":[80,221],"\u2013":[81],"rapidness":[82],"attentiveness,":[84],"latter":[87],"was":[88,96],"benchmarked":[89],"against":[90],"popularity":[91],"commitment.":[93],"empirically":[97],"validated":[98],"with":[99],"data":[100],"relating":[101],"coronavirus":[103],"disease":[104],"(COVID-19)":[105],"in":[108,118,185],"25,024":[109],"selected":[110],"posts":[111],"17":[113],"official":[114],"provincial":[115],"Weibo":[116],"accounts":[117],"China.":[119],"Findings":[120],"analysis":[122],"results":[123],"suggest":[124],"relationship":[126],"mixed":[137],"rather":[138],"than":[139],"causality,":[140],"which":[141,176],"confirms":[142],"that":[143,166,180,199,203],"neither":[144],"outcome-centric":[146],"nor":[147],"process-centric":[149],"method":[150],"alone":[151],"can":[152],"render":[153],"full":[155],"picture":[156],"government\u2013public":[158,174],"interconnectivity.":[159,225],"Besides,":[160],"proposed":[162,195],"interconnectivity":[163],"matrix":[164],"reveals":[165],"provinces":[168],"have":[169],"evidenced":[170],"formation":[172],"mutuality,":[175],"provides":[177],"empirical":[178],"evidence":[179],"relationships":[182],"could":[183],"exist":[184],"during":[188],"communication.":[190],"Originality/value":[191],"authors'":[193],"study":[194],"prototype":[197],"underlines":[200],"need":[202],"should":[212],"must":[214],"be":[215],"assessed":[216],"through":[217],"combination":[219],"outcome":[223],"or":[224],"authors":[227],"further":[228],"divide":[229],"into":[238],"dialogue":[239],"enabler,":[240],"booster,":[244],"channel":[248],"mass":[250],"alternative.":[252]},"counts_by_year":[{"year":2025,"cited_by_count":5},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":3}],"updated_date":"2026-04-05T17:49:38.594831","created_date":"2025-10-10T00:00:00"}
