{"id":"https://openalex.org/W2910468389","doi":"https://doi.org/10.1108/itp-05-2018-0213","title":"Emotion in enterprise social media systems","display_name":"Emotion in enterprise social media systems","publication_year":2019,"publication_date":"2019-01-07","ids":{"openalex":"https://openalex.org/W2910468389","doi":"https://doi.org/10.1108/itp-05-2018-0213","mag":"2910468389"},"language":"en","primary_location":{"id":"doi:10.1108/itp-05-2018-0213","is_oa":false,"landing_page_url":"https://doi.org/10.1108/itp-05-2018-0213","pdf_url":null,"source":{"id":"https://openalex.org/S185256354","display_name":"Information Technology and People","issn_l":"0959-3845","issn":["0959-3845","1758-5813"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Technology & People","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5051400905","display_name":"Iris Reychav","orcid":"https://orcid.org/0000-0001-8963-3776"},"institutions":[{"id":"https://openalex.org/I52170813","display_name":"Ariel University","ror":"https://ror.org/03nz8qe97","country_code":"IL","type":"education","lineage":["https://openalex.org/I52170813"]}],"countries":["IL"],"is_corresponding":false,"raw_author_name":"Iris Reychav","raw_affiliation_strings":["Department of Industrial Engineering and Management, Ariel University, Ariel, Israel"],"raw_orcid":"https://orcid.org/0000-0001-8963-3776","affiliations":[{"raw_affiliation_string":"Department of Industrial Engineering and Management, Ariel University, Ariel, Israel","institution_ids":["https://openalex.org/I52170813"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5034667563","display_name":"Ofer Inbar","orcid":null},"institutions":[{"id":"https://openalex.org/I52170813","display_name":"Ariel University","ror":"https://ror.org/03nz8qe97","country_code":"IL","type":"education","lineage":["https://openalex.org/I52170813"]}],"countries":["IL"],"is_corresponding":false,"raw_author_name":"Ofer Inbar","raw_affiliation_strings":["Department of Industrial Engineering and Management, Ariel University, Ariel, Israel"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Industrial Engineering and Management, Ariel University, Ariel, Israel","institution_ids":["https://openalex.org/I52170813"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5032539959","display_name":"Tomer Simon","orcid":"https://orcid.org/0000-0002-3736-9157"},"institutions":[{"id":"https://openalex.org/I16391192","display_name":"Tel Aviv University","ror":"https://ror.org/04mhzgx49","country_code":"IL","type":"education","lineage":["https://openalex.org/I16391192"]}],"countries":["IL"],"is_corresponding":false,"raw_author_name":"Tomer Simon","raw_affiliation_strings":["Department of Disaster Management and Injury Prevention, Tel-Aviv University, Tel Aviv, Israel"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Disaster Management and Injury Prevention, Tel-Aviv University, Tel Aviv, Israel","institution_ids":["https://openalex.org/I16391192"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5011141737","display_name":"Roger McHaney","orcid":"https://orcid.org/0000-0001-9501-3741"},"institutions":[{"id":"https://openalex.org/I189590672","display_name":"Kansas State University","ror":"https://ror.org/05p1j8758","country_code":"US","type":"education","lineage":["https://openalex.org/I189590672"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Roger McHaney","raw_affiliation_strings":["Department of Management Information Systems, Kansas State University, Manhattan, Kansas, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Management Information Systems, Kansas State University, Manhattan, Kansas, USA","institution_ids":["https://openalex.org/I189590672"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5101465247","display_name":"Lin Zhu","orcid":"https://orcid.org/0000-0002-6050-7773"},"institutions":[{"id":"https://openalex.org/I52170813","display_name":"Ariel University","ror":"https://ror.org/03nz8qe97","country_code":"IL","type":"education","lineage":["https://openalex.org/I52170813"]}],"countries":["IL"],"is_corresponding":false,"raw_author_name":"Lin Zhu","raw_affiliation_strings":["Department of Industrial Engineering and Management, Ariel University, Ariel, Israel"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Industrial Engineering and Management, Ariel University, Ariel, Israel","institution_ids":["https://openalex.org/I52170813"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":5,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":4.0115,"has_fulltext":false,"cited_by_count":26,"citation_normalized_percentile":{"value":0.93402078,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":"32","issue":"1","first_page":"18","last_page":"46"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.9987999796867371,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.9987999796867371,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9950000047683716,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10355","display_name":"Impact of Technology on Adolescents","score":0.9936000108718872,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.7346208691596985},{"id":"https://openalex.org/keywords/generalizability-theory","display_name":"Generalizability theory","score":0.6835238933563232},{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.6398597955703735},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.5402311086654663},{"id":"https://openalex.org/keywords/social-media-analytics","display_name":"Social media analytics","score":0.5004096031188965},{"id":"https://openalex.org/keywords/feeling","display_name":"Feeling","score":0.497786283493042},{"id":"https://openalex.org/keywords/communication-source","display_name":"Communication source","score":0.46013206243515015},{"id":"https://openalex.org/keywords/analytics","display_name":"Analytics","score":0.4250311255455017},{"id":"https://openalex.org/keywords/affect","display_name":"Affect (linguistics)","score":0.4100508391857147},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.40944260358810425},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.32519108057022095},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.2026747465133667},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.17693129181861877}],"concepts":[{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.7346208691596985},{"id":"https://openalex.org/C27158222","wikidata":"https://www.wikidata.org/wiki/Q5532422","display_name":"Generalizability theory","level":2,"score":0.6835238933563232},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.6398597955703735},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5402311086654663},{"id":"https://openalex.org/C2778729106","wikidata":"https://www.wikidata.org/wiki/Q1140126","display_name":"Social media analytics","level":3,"score":0.5004096031188965},{"id":"https://openalex.org/C122980154","wikidata":"https://www.wikidata.org/wiki/Q205555","display_name":"Feeling","level":2,"score":0.497786283493042},{"id":"https://openalex.org/C198104137","wikidata":"https://www.wikidata.org/wiki/Q974688","display_name":"Communication source","level":2,"score":0.46013206243515015},{"id":"https://openalex.org/C79158427","wikidata":"https://www.wikidata.org/wiki/Q485396","display_name":"Analytics","level":2,"score":0.4250311255455017},{"id":"https://openalex.org/C2776035688","wikidata":"https://www.wikidata.org/wiki/Q1606558","display_name":"Affect (linguistics)","level":2,"score":0.4100508391857147},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.40944260358810425},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.32519108057022095},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.2026747465133667},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.17693129181861877},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.0},{"id":"https://openalex.org/C138496976","wikidata":"https://www.wikidata.org/wiki/Q175002","display_name":"Developmental psychology","level":1,"score":0.0},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.0},{"id":"https://openalex.org/C46312422","wikidata":"https://www.wikidata.org/wiki/Q11024","display_name":"Communication","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/itp-05-2018-0213","is_oa":false,"landing_page_url":"https://doi.org/10.1108/itp-05-2018-0213","pdf_url":null,"source":{"id":"https://openalex.org/S185256354","display_name":"Information Technology and People","issn_l":"0959-3845","issn":["0959-3845","1758-5813"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Technology & People","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.44999998807907104,"id":"https://metadata.un.org/sdg/5","display_name":"Gender equality"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":100,"referenced_works":["https://openalex.org/W7527729","https://openalex.org/W23765966","https://openalex.org/W78265214","https://openalex.org/W79139011","https://openalex.org/W114971539","https://openalex.org/W187894363","https://openalex.org/W415275094","https://openalex.org/W651986560","https://openalex.org/W950964638","https://openalex.org/W1490676200","https://openalex.org/W1501947387","https://openalex.org/W1531752105","https://openalex.org/W1599366772","https://openalex.org/W1681050742","https://openalex.org/W1728784497","https://openalex.org/W1854318472","https://openalex.org/W1912412690","https://openalex.org/W1973944230","https://openalex.org/W1983412145","https://openalex.org/W1985749074","https://openalex.org/W1987154081","https://openalex.org/W1997139679","https://openalex.org/W1997319562","https://openalex.org/W1998007005","https://openalex.org/W1998329525","https://openalex.org/W1999889177","https://openalex.org/W2002807099","https://openalex.org/W2005311637","https://openalex.org/W2012959741","https://openalex.org/W2022204871","https://openalex.org/W2032633302","https://openalex.org/W2036416596","https://openalex.org/W2046556084","https://openalex.org/W2047197602","https://openalex.org/W2048771510","https://openalex.org/W2049054451","https://openalex.org/W2059593756","https://openalex.org/W2061744224","https://openalex.org/W2067387206","https://openalex.org/W2079038936","https://openalex.org/W2081004291","https://openalex.org/W2082744595","https://openalex.org/W2085224489","https://openalex.org/W2089594500","https://openalex.org/W2093656843","https://openalex.org/W2097726431","https://openalex.org/W2098572648","https://openalex.org/W2102614574","https://openalex.org/W2103205708","https://openalex.org/W2108646579","https://openalex.org/W2109712306","https://openalex.org/W2110082579","https://openalex.org/W2120090184","https://openalex.org/W2121001699","https://openalex.org/W2125556865","https://openalex.org/W2126581182","https://openalex.org/W2132177861","https://openalex.org/W2135731857","https://openalex.org/W2136315560","https://openalex.org/W2149167588","https://openalex.org/W2150394933","https://openalex.org/W2155301957","https://openalex.org/W2160176417","https://openalex.org/W2166706824","https://openalex.org/W2168356523","https://openalex.org/W2183204856","https://openalex.org/W2207711973","https://openalex.org/W2216508291","https://openalex.org/W2270238005","https://openalex.org/W2274323834","https://openalex.org/W2288288523","https://openalex.org/W2310404790","https://openalex.org/W2317361691","https://openalex.org/W2328670775","https://openalex.org/W2347003557","https://openalex.org/W2476480923","https://openalex.org/W2493608614","https://openalex.org/W2520314979","https://openalex.org/W2526717647","https://openalex.org/W2563031839","https://openalex.org/W2588943302","https://openalex.org/W2602125933","https://openalex.org/W2604535453","https://openalex.org/W2609043918","https://openalex.org/W2610736069","https://openalex.org/W2751773638","https://openalex.org/W2766445205","https://openalex.org/W2768548552","https://openalex.org/W2780094783","https://openalex.org/W2782109098","https://openalex.org/W2787991297","https://openalex.org/W2807423832","https://openalex.org/W2899225607","https://openalex.org/W2996947050","https://openalex.org/W3003044555","https://openalex.org/W3004121134","https://openalex.org/W4211186029","https://openalex.org/W4254323840","https://openalex.org/W4312789226","https://openalex.org/W6678923525"],"related_works":["https://openalex.org/W2962519155","https://openalex.org/W1440043730","https://openalex.org/W4232432449","https://openalex.org/W2752017774","https://openalex.org/W2588424695","https://openalex.org/W2309196980","https://openalex.org/W4386456676","https://openalex.org/W4200138770","https://openalex.org/W3010943912","https://openalex.org/W4376057441"],"abstract_inverted_index":{"Purpose":[0],"The":[1,231],"purpose":[2],"of":[3,187,202,245],"this":[4,195],"paper":[5],"is":[6],"to":[7,56,80,136,144],"investigate":[8],"enterprise":[9,40,163,178,247],"social":[10,28,41,164,179,190,239,248],"media":[11,29,42,180,191],"systems":[12],"and":[13,16,61,72,106,112,131,151,229],"quantified":[14],"gender":[15,71,150],"status":[17,73,138,152],"influences":[18],"on":[19,237],"emotional":[20,129,203],"content":[21],"presented":[22],"in":[23,146,155,161,205,224],"these":[24],"systems.":[25],"Design/methodology/approach":[26],"Internal":[27],"messages":[30,126],"were":[31,68,173],"collected":[32,174,232],"from":[33,175,220],"a":[34,54,176,215,242],"global":[35],"software":[36],"company":[37],"running":[38],"an":[39],"system.":[43,181],"An":[44],"indirect":[45],"observatory":[46],"test":[47],"using":[48,74],"Berlo\u2019s":[49],"\u201csource\u2013message\u2013channel\u2013receiver\u201d":[50],"model":[51],"served":[52],"as":[53,117],"framework":[55],"evaluate":[57],"sender,":[58],"message,":[59],"channel":[60],"receiver":[62],"for":[63,189],"each":[64],"text.":[65],"These":[66],"texts":[67],"categorized":[69],"by":[70,119],"text":[75],"analytics":[76],"with":[77,208],"SAP":[78],"SA":[79],"produce":[81],"sentiment":[82],"indications.":[83],"Findings":[84],"Results":[85],"reveal":[86],"women":[87,132],"use":[88,192],"positive":[89,99],"language":[90,100],"2.1":[91],"times":[92,102],"more":[93,103,134,142],"than":[94,104],"men.":[95],"Senior":[96],"managers":[97],"express":[98],"1.7":[101],"non-managers,":[105],"feeling":[107],"rules":[108],"affect":[109],"all":[110,171],"genders":[111],"statuses,":[113],"but":[114],"not":[115],"necessarily":[116],"predicted":[118],"theory.":[120],"Other":[121],"findings":[122],"show":[123],"that":[124],"public":[125],"contained":[127],"less":[128],"content,":[130],"expressed":[133,141],"positivity":[135,143],"lower":[137],"colleagues.":[139,210],"Men":[140],"those":[145],"higher":[147],"positions.":[148],"Many":[149],"stereotypes":[153],"found":[154,223],"face-to-face":[156],"studies":[157],"are":[158],"also":[159],"present":[160],"digital":[162],"networks.":[165],"Research":[166],"limitations/implications":[167],"Limitations":[168],"include":[169],"generalizability:":[170],"data":[172,233],"single":[177],"Practical":[182],"implications":[183],"Managers":[184],"establishing":[185],"codes":[186],"conduct":[188],"will":[193],"find":[194],"research":[196],"useful,":[197],"particularly":[198],"when":[199],"promoting":[200],"awareness":[201],"expressiveness":[204],"online":[206],"venues":[207],"subordinate":[209],"Originality/value":[211],"This":[212],"study":[213],"offers":[214],"behavioral":[216],"measurement":[217],"approach":[218],"free":[219],"validity":[221],"issues":[222],"self-reported":[225],"surveys,":[226],"direct":[227],"observations":[228],"interviews.":[230],"offered":[234],"new":[235,243],"perspectives":[236],"existing":[238],"theories":[240],"within":[241],"environment":[244],"computerized,":[246],"media.":[249]},"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":5},{"year":2023,"cited_by_count":4},{"year":2022,"cited_by_count":4},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":4},{"year":2019,"cited_by_count":1}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}