{"id":"https://openalex.org/W4376877174","doi":"https://doi.org/10.1108/itp-03-2022-0196","title":"Examination the effects of organizational innovation and knowledge management strategy in information technology companies in R&amp;D departments on\u00a0service quality and product innovation","display_name":"Examination the effects of organizational innovation and knowledge management strategy in information technology companies in R&amp;D departments on\u00a0service quality and product innovation","publication_year":2023,"publication_date":"2023-05-17","ids":{"openalex":"https://openalex.org/W4376877174","doi":"https://doi.org/10.1108/itp-03-2022-0196"},"language":"en","primary_location":{"id":"doi:10.1108/itp-03-2022-0196","is_oa":false,"landing_page_url":"https://doi.org/10.1108/itp-03-2022-0196","pdf_url":null,"source":{"id":"https://openalex.org/S185256354","display_name":"Information Technology and People","issn_l":"0959-3845","issn":["0959-3845","1758-5813"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Technology &amp; People","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://hdl.handle.net/20.500.14002/1997","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5025807681","display_name":"Fatma S\u00f6nmez \u00c7ak\u0131r","orcid":"https://orcid.org/0000-0001-5845-9162"},"institutions":[{"id":"https://openalex.org/I254571519","display_name":"Bartin University","ror":"https://ror.org/03te4vd35","country_code":"TR","type":"education","lineage":["https://openalex.org/I254571519"]}],"countries":["TR"],"is_corresponding":true,"raw_author_name":"Fatma Sonmez Cakir","raw_affiliation_strings":["Management Information Systems, Bartin University, Bartin, Turkey"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Management Information Systems, Bartin University, Bartin, Turkey","institution_ids":["https://openalex.org/I254571519"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5056705964","display_name":"Ozan Kalayc\u0131o\u011flu","orcid":"https://orcid.org/0000-0002-7593-9835"},"institutions":[{"id":"https://openalex.org/I109297418","display_name":"Gebze Technical University","ror":"https://ror.org/01sdnnq10","country_code":"TR","type":"education","lineage":["https://openalex.org/I109297418"]}],"countries":["TR"],"is_corresponding":false,"raw_author_name":"Ozan Kalaycioglu","raw_affiliation_strings":["Social Sciences Institute, Gebze Technical University, Kocaeli, Turkey"],"raw_orcid":"https://orcid.org/0000-0002-7593-9835","affiliations":[{"raw_affiliation_string":"Social Sciences Institute, Gebze Technical University, Kocaeli, Turkey","institution_ids":["https://openalex.org/I109297418"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5050674531","display_name":"Zafer Ad\u0131g\u00fczel","orcid":"https://orcid.org/0000-0001-8743-356X"},"institutions":[{"id":"https://openalex.org/I103703290","display_name":"Sakarya University","ror":"https://ror.org/04ttnw109","country_code":"TR","type":"education","lineage":["https://openalex.org/I103703290"]},{"id":"https://openalex.org/I4387154643","display_name":"Sakarya Uygulamal\u0131 Bilimler \u00dcniversitesi","ror":"https://ror.org/01shwhq58","country_code":null,"type":"education","lineage":["https://openalex.org/I4387154643"]}],"countries":["TR"],"is_corresponding":false,"raw_author_name":"Zafer Adiguzel","raw_affiliation_strings":["International Trade and Finance, Sakarya University of Applied Sciences, Sakarya, Turkey"],"raw_orcid":"https://orcid.org/0000-0001-8743-356X","affiliations":[{"raw_affiliation_string":"International Trade and Finance, Sakarya University of Applied Sciences, Sakarya, Turkey","institution_ids":["https://openalex.org/I103703290","https://openalex.org/I4387154643"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5025807681"],"corresponding_institution_ids":["https://openalex.org/I254571519"],"apc_list":null,"apc_paid":null,"fwci":11.694,"has_fulltext":false,"cited_by_count":28,"citation_normalized_percentile":{"value":0.9832909,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":100},"biblio":{"volume":"37","issue":"4","first_page":"1540","last_page":"1559"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12922","display_name":"Business and Economic Development","score":0.9905999898910522,"subfield":{"id":"https://openalex.org/subfields/2308","display_name":"Management, Monitoring, Policy and Law"},"field":{"id":"https://openalex.org/fields/23","display_name":"Environmental Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12922","display_name":"Business and Economic Development","score":0.9905999898910522,"subfield":{"id":"https://openalex.org/subfields/2308","display_name":"Management, Monitoring, Policy and Law"},"field":{"id":"https://openalex.org/fields/23","display_name":"Environmental Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T14356","display_name":"Organizational Leadership and Management Strategies","score":0.964900016784668,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14064","display_name":"Organizational and Employee Performance","score":0.9625999927520752,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.6231500506401062},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5812808275222778},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5514487028121948},{"id":"https://openalex.org/keywords/product","display_name":"Product (mathematics)","score":0.5278905630111694},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.5261808633804321},{"id":"https://openalex.org/keywords/information-technology","display_name":"Information technology","score":0.5054423809051514},{"id":"https://openalex.org/keywords/service-innovation","display_name":"Service innovation","score":0.4692554175853729},{"id":"https://openalex.org/keywords/product-innovation","display_name":"Product innovation","score":0.4574221670627594},{"id":"https://openalex.org/keywords/mediation","display_name":"Mediation","score":0.449327290058136},{"id":"https://openalex.org/keywords/path-analysis","display_name":"Path analysis (statistics)","score":0.44696754217147827},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.39747947454452515},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.17098262906074524},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.1042473316192627}],"concepts":[{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.6231500506401062},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5812808275222778},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5514487028121948},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.5278905630111694},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5261808633804321},{"id":"https://openalex.org/C121017731","wikidata":"https://www.wikidata.org/wiki/Q11661","display_name":"Information technology","level":2,"score":0.5054423809051514},{"id":"https://openalex.org/C3307092","wikidata":"https://www.wikidata.org/wiki/Q6532095","display_name":"Service innovation","level":3,"score":0.4692554175853729},{"id":"https://openalex.org/C75434695","wikidata":"https://www.wikidata.org/wiki/Q7247768","display_name":"Product innovation","level":2,"score":0.4574221670627594},{"id":"https://openalex.org/C179420905","wikidata":"https://www.wikidata.org/wiki/Q223871","display_name":"Mediation","level":2,"score":0.449327290058136},{"id":"https://openalex.org/C82793941","wikidata":"https://www.wikidata.org/wiki/Q1046024","display_name":"Path analysis (statistics)","level":2,"score":0.44696754217147827},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.39747947454452515},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.17098262906074524},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.1042473316192627},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1108/itp-03-2022-0196","is_oa":false,"landing_page_url":"https://doi.org/10.1108/itp-03-2022-0196","pdf_url":null,"source":{"id":"https://openalex.org/S185256354","display_name":"Information Technology and People","issn_l":"0959-3845","issn":["0959-3845","1758-5813"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Technology &amp; People","raw_type":"journal-article"},{"id":"pmh:oai:acikerisim.subu.edu.tr:20.500.14002/1997","is_oa":true,"landing_page_url":"https://hdl.handle.net/20.500.14002/1997","pdf_url":null,"source":{"id":"https://openalex.org/S7407055224","display_name":"Sakarya University of Applied Sciences Institutional Repository","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Scopus","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":{"id":"pmh:oai:acikerisim.subu.edu.tr:20.500.14002/1997","is_oa":true,"landing_page_url":"https://hdl.handle.net/20.500.14002/1997","pdf_url":null,"source":{"id":"https://openalex.org/S7407055224","display_name":"Sakarya University of Applied Sciences Institutional Repository","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Scopus","raw_type":"info:eu-repo/semantics/article"},"sustainable_development_goals":[{"score":0.6700000166893005,"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":65,"referenced_works":["https://openalex.org/W96624510","https://openalex.org/W1976196907","https://openalex.org/W2009980182","https://openalex.org/W2015902304","https://openalex.org/W2025757679","https://openalex.org/W2027862205","https://openalex.org/W2055389154","https://openalex.org/W2068804985","https://openalex.org/W2079665132","https://openalex.org/W2089868276","https://openalex.org/W2092709265","https://openalex.org/W2095659828","https://openalex.org/W2139362405","https://openalex.org/W2157128434","https://openalex.org/W2158353506","https://openalex.org/W2171920216","https://openalex.org/W2476950882","https://openalex.org/W2528032239","https://openalex.org/W2588309384","https://openalex.org/W2754483916","https://openalex.org/W2768893858","https://openalex.org/W2782438257","https://openalex.org/W2783704787","https://openalex.org/W2787011880","https://openalex.org/W2789554545","https://openalex.org/W2793531494","https://openalex.org/W2793987941","https://openalex.org/W2794813205","https://openalex.org/W2801723208","https://openalex.org/W2802200547","https://openalex.org/W2804631128","https://openalex.org/W2886191303","https://openalex.org/W2893498514","https://openalex.org/W2898041620","https://openalex.org/W2898061406","https://openalex.org/W2900168156","https://openalex.org/W2901137583","https://openalex.org/W2901834984","https://openalex.org/W2903992765","https://openalex.org/W2904571575","https://openalex.org/W2908726560","https://openalex.org/W2912739288","https://openalex.org/W2915001348","https://openalex.org/W2921046552","https://openalex.org/W2937040156","https://openalex.org/W2944634567","https://openalex.org/W2945637340","https://openalex.org/W2970763347","https://openalex.org/W2972960910","https://openalex.org/W2982395792","https://openalex.org/W2990611436","https://openalex.org/W2992012003","https://openalex.org/W2996186963","https://openalex.org/W3000359669","https://openalex.org/W3005480351","https://openalex.org/W3011176055","https://openalex.org/W3014576353","https://openalex.org/W3033783379","https://openalex.org/W3035364284","https://openalex.org/W3102586966","https://openalex.org/W3110651907","https://openalex.org/W3123536406","https://openalex.org/W3130001149","https://openalex.org/W3169233371","https://openalex.org/W3170886182"],"related_works":["https://openalex.org/W3167685401","https://openalex.org/W2107490286","https://openalex.org/W4224234604","https://openalex.org/W2050585447","https://openalex.org/W2292279936","https://openalex.org/W2350238455","https://openalex.org/W2195853719","https://openalex.org/W2356927724","https://openalex.org/W2066982241","https://openalex.org/W2800402916"],"abstract_inverted_index":{"Purpose":[0],"The":[1,37,269,303,344],"purpose":[2],"of":[3,11,33,52,59,92,131,155,174,185,271,321,352,357,365,377],"the":[4,9,31,50,56,60,79,104,109,129,145,172,175,183,186,189,202,228,241,258,262,322,340,354,363,375,378],"article":[5],"is":[6,112,178,216,245,273,280,314,346],"to":[7,55,84,96,181,224,247,256,261,327],"examine":[8],"concepts":[10],"knowledge":[12,118,369],"management":[13,119,370],"strategies,":[14],"innovation":[15,123,136,158,330,337],"and":[16,26,78,99,121,134,164,201,255,331,368],"service":[17,132],"quality":[18,133],"in":[19,30,42,49,72,76,137,194,199,209,227,252,275,299,310,350,362],"information":[20,43,73,138,195,272,358,385],"technology":[21,44,74,139,196,359,386],"companies":[22,45,75,140,197,277,306,360,387],"that":[23,116,157,218,221,283,305,324],"have":[24,124],"research":[25,34,38,190,233,345,379],"development":[27],"(R&amp;D)":[28],"departments":[29,48,356],"technoparks":[32,51,364],"universities.":[35,53,366],"Design/methodology/approach":[36],"was":[39,82,191],"carried":[40],"out":[41,249],"with":[46,141,296,388],"R&amp;D":[47,142,355,389],"Due":[54],"\u201cinnovation\u201d":[57],"focus":[58],"research,":[61,110,176],"302":[62,90],"engineers":[63,70,207],"were":[64,94,204],"selected":[65],"by":[66,114,234,264,316,381],"random":[67],"sampling":[68],"from":[69,206,384],"working":[71,208],"technoparks,":[77,200],"prepared":[80],"scale":[81],"sent":[83],"them":[85],"via":[86],"e-mail.":[87],"In":[88,108],"total,":[89],"units":[91],"data":[93,203,383],"subjected":[95],"path":[97],"analysis":[98,102,156,187,323],"mediation":[100],"effect":[101,127],"using":[103],"SmartPLS":[105],"program.":[106],"Findings":[107],"it":[111,148,177,215,244],"supported":[113,315],"hypotheses":[115,317],"both":[117,161],"strategies":[120,371],"organizational":[122,329],"a":[125,153,300,311,319],"positive":[126],"on":[128],"success":[130],"product":[135],"departments.":[143,390],"At":[144,240],"same":[146,242,341],"time,":[147,243],"can":[149,307],"be":[150,225,308],"explained":[151],"as":[152,318,333,335],"result":[154,320],"capability":[159,338],"has":[160],"an":[162,165,347],"independent":[163],"intermediary":[166],"variable":[167],"effect.":[168],"Research":[169],"limitations/implications":[170],"Considering":[171],"limitations":[173],"not":[179],"correct":[180],"generalize":[182],"results":[184,259],"because":[188],"conducted":[192,226],"only":[193],"located":[198],"collected":[205],"these":[210],"companies.":[211],"For":[212],"this":[213,236],"reason,":[214],"recommended":[217,246],"similar":[219,290],"studies":[220,251],"are":[222,372],"planned":[223],"future":[229,250],"should":[230],"do":[231],"their":[232,297],"taking":[235],"situation":[237],"into":[238],"account.":[239],"carry":[248],"different":[253],"sectors":[254],"bring":[257],"obtained":[260],"literature":[263],"comparing":[265],"them.":[266],"Practical":[267],"implications":[268],"importance":[270],"increasing":[274],"technology-oriented":[276],"where":[278],"competition":[279],"increasing.":[281],"Companies":[282],"cannot":[284,294],"go":[285],"beyond":[286],"imitation":[287],"or":[288],"offer":[289],"products":[291],"and/or":[292],"services":[293],"compete":[295],"competitors":[298],"competitive":[301,312],"environment.":[302],"fact":[304],"successful":[309],"environment":[313],"they":[325],"need":[326],"develop":[328,336],"knowledge,":[332],"well":[334],"at":[339],"time.":[342],"Originality/value":[343],"original":[348],"study":[349],"terms":[351],"examining":[353],"operating":[361],"Innovation":[367],"examined":[373],"within":[374],"scope":[376],"model":[380],"collecting":[382]},"counts_by_year":[{"year":2026,"cited_by_count":6},{"year":2025,"cited_by_count":18},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":1}],"updated_date":"2026-03-27T05:58:40.876381","created_date":"2025-10-10T00:00:00"}
