{"id":"https://openalex.org/W3162594130","doi":"https://doi.org/10.1108/itp-03-2020-0148","title":"Perceptions, motivators and barriers of using city management applications among citizens: a focus group approach","display_name":"Perceptions, motivators and barriers of using city management applications among citizens: a focus group approach","publication_year":2021,"publication_date":"2021-05-12","ids":{"openalex":"https://openalex.org/W3162594130","doi":"https://doi.org/10.1108/itp-03-2020-0148","mag":"3162594130"},"language":"en","primary_location":{"id":"doi:10.1108/itp-03-2020-0148","is_oa":false,"landing_page_url":"https://doi.org/10.1108/itp-03-2020-0148","pdf_url":null,"source":{"id":"https://openalex.org/S185256354","display_name":"Information Technology and People","issn_l":"0959-3845","issn":["0959-3845","1758-5813"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Technology &amp; People","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5067964522","display_name":"Catherine Annis","orcid":"https://orcid.org/0000-0002-7311-1612"},"institutions":[{"id":"https://openalex.org/I70983195","display_name":"Syracuse University","ror":"https://ror.org/025r5qe02","country_code":"US","type":"education","lineage":["https://openalex.org/I70983195"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Catherine Annis","raw_affiliation_strings":["Public Administration and International Affairs (PAIA), Maxwell School of Citizenship and Public Affairs, Syracuse University, Syracuse, USA"],"raw_orcid":"https://orcid.org/0000-0002-7311-1612","affiliations":[{"raw_affiliation_string":"Public Administration and International Affairs (PAIA), Maxwell School of Citizenship and Public Affairs, Syracuse University, Syracuse, USA","institution_ids":["https://openalex.org/I70983195"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5081543204","display_name":"Jinghui Hou","orcid":"https://orcid.org/0000-0003-0151-230X"},"institutions":[{"id":"https://openalex.org/I44461941","display_name":"University of Houston","ror":"https://ror.org/048sx0r50","country_code":"US","type":"education","lineage":["https://openalex.org/I44461941"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Jinghui (Jove) Hou","raw_affiliation_strings":["CT Bauer College of Business, University of Houston, Houston, Texas, USA"],"raw_orcid":"https://orcid.org/0000-0003-0151-230X","affiliations":[{"raw_affiliation_string":"CT Bauer College of Business, University of Houston, Houston, Texas, USA","institution_ids":["https://openalex.org/I44461941"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5044953009","display_name":"Tian Tang","orcid":"https://orcid.org/0000-0003-3588-6828"},"institutions":[{"id":"https://openalex.org/I103163165","display_name":"Florida State University","ror":"https://ror.org/05g3dte14","country_code":"US","type":"education","lineage":["https://openalex.org/I103163165"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Tian Tang","raw_affiliation_strings":["Reubin O'D. Askew School of Public Administration and Policy, Florida State University, Tallahassee, Florida, USA"],"raw_orcid":"https://orcid.org/0000-0003-3588-6828","affiliations":[{"raw_affiliation_string":"Reubin O'D. Askew School of Public Administration and Policy, Florida State University, Tallahassee, Florida, USA","institution_ids":["https://openalex.org/I103163165"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":5.5528,"has_fulltext":false,"cited_by_count":7,"citation_normalized_percentile":{"value":0.95766612,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":"34","issue":"4","first_page":"1338","last_page":"1356"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9991000294685364,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9991000294685364,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11045","display_name":"Privacy, Security, and Data Protection","score":0.995199978351593,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10557","display_name":"Social Media and Politics","score":0.9919999837875366,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/focus-group","display_name":"Focus group","score":0.7329529523849487},{"id":"https://openalex.org/keywords/thematic-analysis","display_name":"Thematic analysis","score":0.6775236129760742},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.615014910697937},{"id":"https://openalex.org/keywords/government","display_name":"Government (linguistics)","score":0.5821122527122498},{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.5805617570877075},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.5640705823898315},{"id":"https://openalex.org/keywords/perception","display_name":"Perception","score":0.5198007822036743},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.48398685455322266},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4416120946407318},{"id":"https://openalex.org/keywords/exploratory-research","display_name":"Exploratory research","score":0.4352452754974365},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.42895907163619995},{"id":"https://openalex.org/keywords/qualitative-research","display_name":"Qualitative research","score":0.3588358759880066},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.3567838668823242},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.2782658040523529},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.2710930109024048},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.096809983253479}],"concepts":[{"id":"https://openalex.org/C56995899","wikidata":"https://www.wikidata.org/wiki/Q1126687","display_name":"Focus group","level":2,"score":0.7329529523849487},{"id":"https://openalex.org/C74196892","wikidata":"https://www.wikidata.org/wiki/Q7781188","display_name":"Thematic analysis","level":3,"score":0.6775236129760742},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.615014910697937},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.5821122527122498},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.5805617570877075},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5640705823898315},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.5198007822036743},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.48398685455322266},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4416120946407318},{"id":"https://openalex.org/C85973986","wikidata":"https://www.wikidata.org/wiki/Q1091731","display_name":"Exploratory research","level":2,"score":0.4352452754974365},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.42895907163619995},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.3588358759880066},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.3567838668823242},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.2782658040523529},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.2710930109024048},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.096809983253479},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C19165224","wikidata":"https://www.wikidata.org/wiki/Q23404","display_name":"Anthropology","level":1,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/itp-03-2020-0148","is_oa":false,"landing_page_url":"https://doi.org/10.1108/itp-03-2020-0148","pdf_url":null,"source":{"id":"https://openalex.org/S185256354","display_name":"Information Technology and People","issn_l":"0959-3845","issn":["0959-3845","1758-5813"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Technology &amp; People","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/11","score":0.5899999737739563,"display_name":"Sustainable cities and communities"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":36,"referenced_works":["https://openalex.org/W89647087","https://openalex.org/W99834161","https://openalex.org/W1791587663","https://openalex.org/W1953657188","https://openalex.org/W1979290264","https://openalex.org/W1987198869","https://openalex.org/W1994225721","https://openalex.org/W2009218574","https://openalex.org/W2017537390","https://openalex.org/W2017685137","https://openalex.org/W2021903738","https://openalex.org/W2023911506","https://openalex.org/W2044733189","https://openalex.org/W2100379340","https://openalex.org/W2129315426","https://openalex.org/W2149258709","https://openalex.org/W2167030552","https://openalex.org/W2188240921","https://openalex.org/W2349556773","https://openalex.org/W2409601655","https://openalex.org/W2513103014","https://openalex.org/W2589172381","https://openalex.org/W2598079956","https://openalex.org/W2598299305","https://openalex.org/W2669285746","https://openalex.org/W2750660084","https://openalex.org/W2758201508","https://openalex.org/W2788878927","https://openalex.org/W2789137194","https://openalex.org/W2884554037","https://openalex.org/W2886280252","https://openalex.org/W2888945683","https://openalex.org/W2909166800","https://openalex.org/W2920522151","https://openalex.org/W3007744114","https://openalex.org/W3083654246"],"related_works":["https://openalex.org/W2593155302","https://openalex.org/W3094365592","https://openalex.org/W1774155268","https://openalex.org/W3170131249","https://openalex.org/W3166510378","https://openalex.org/W2997034443","https://openalex.org/W3147440745","https://openalex.org/W1526806049","https://openalex.org/W2528484462","https://openalex.org/W1527764909"],"abstract_inverted_index":{"Purpose":[0],"The":[1,80,123],"purpose":[2],"of":[3,11,47,62,65,118,137,154,168,171],"this":[4],"paper":[5,55,150],"is":[6,30],"to":[7,17,31,134],"understand":[8],"citizens'":[9,163],"perceptions":[10,64],"smartphone-based":[12],"city":[13,48,66,74,100],"management":[14,67,101],"apps":[15,49,68,102],"and":[16,20,26,41,106,112,120,130,184],"identify":[18,32],"facilitators":[19],"barriers":[21],"that":[22,99,126,178],"influence":[23],"app":[24],"adoption":[25,36,46,129,136],"use.":[27],"An":[28],"aim":[29],"how":[33],"current":[34,127],"technology":[35,128,156],"theories":[37],"might":[38,179],"be":[39,180],"expanded":[40,143],"enriched":[42],"for":[43,115,144,182],"studying":[44],"citizen":[45,63,135],"in":[50,69,75,162,173],"the":[51,76,96,116,145,166,174],"US.":[52,176],"Design/methodology/approach":[53],"This":[54,149],"presents":[56],"a":[57,71,169],"qualitative":[58],"exploratory":[59],"case":[60],"study":[61],"Tallahassee,":[70],"top-ranked":[72],"digital":[73],"southeastern":[77,175],"United":[78],"States.":[79],"authors":[81],"derive":[82],"empirical":[83],"data":[84],"from":[85,165],"focus":[86],"group":[87,170],"discussions":[88],"with":[89],"citizens":[90,109,172],"using":[91],"thematic":[92],"analysis.":[93],"Findings":[94],"Overall,":[95],"findings":[97,124],"suggest":[98,125],"are":[103,157,186],"primarily":[104],"perceived":[105],"used":[107],"by":[108,141],"as":[110],"handy":[111],"efficient":[113],"tools":[114],"provision":[117],"information":[119],"public":[121],"services.":[122],"use":[131],"models":[132],"applied":[133],"m-government":[138,155],"may":[139],"benefit":[140],"being":[142],"US":[146],"context.":[147],"Originality/value":[148],"highlights":[151],"what":[152],"factors":[153],"effective,":[158],"useful":[159],"or":[160],"inhibiting":[161],"lives":[164],"perspective":[167],"Implications":[177],"learned":[181],"researchers":[183],"practitioners":[185],"discussed.":[187]},"counts_by_year":[{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":2}],"updated_date":"2026-05-21T06:26:12.895304","created_date":"2025-10-10T00:00:00"}
