{"id":"https://openalex.org/W3037031726","doi":"https://doi.org/10.1108/itp-02-2019-0096","title":"Exploring the drivers of brand fan page follower discontinuance intention: an adaptation of the Furneaux and Wade's framework","display_name":"Exploring the drivers of brand fan page follower discontinuance intention: an adaptation of the Furneaux and Wade's framework","publication_year":2020,"publication_date":"2020-06-24","ids":{"openalex":"https://openalex.org/W3037031726","doi":"https://doi.org/10.1108/itp-02-2019-0096","mag":"3037031726"},"language":"en","primary_location":{"id":"doi:10.1108/itp-02-2019-0096","is_oa":false,"landing_page_url":"https://doi.org/10.1108/itp-02-2019-0096","pdf_url":null,"source":{"id":"https://openalex.org/S185256354","display_name":"Information Technology and People","issn_l":"0959-3845","issn":["0959-3845","1758-5813"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Technology & People","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5103240730","display_name":"Zhenya Tang","orcid":"https://orcid.org/0000-0002-7612-9631"},"institutions":[{"id":"https://openalex.org/I99041443","display_name":"Mississippi State University","ror":"https://ror.org/0432jq872","country_code":"US","type":"education","lineage":["https://openalex.org/I4210141039","https://openalex.org/I99041443"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Zhenya Tang","raw_affiliation_strings":["College of Business, Mississippi State University, Mississippi State, Mississippi, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"College of Business, Mississippi State University, Mississippi State, Mississippi, USA","institution_ids":["https://openalex.org/I99041443"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5112783687","display_name":"Leida Chen","orcid":null},"institutions":[{"id":"https://openalex.org/I149919469","display_name":"California Polytechnic State University","ror":"https://ror.org/001gpfp45","country_code":"US","type":"education","lineage":["https://openalex.org/I149919469"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Leida Chen","raw_affiliation_strings":["Orfalea College of Business, California Polytechnic State University, San Luis Obispo, California, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Orfalea College of Business, California Polytechnic State University, San Luis Obispo, California, USA","institution_ids":["https://openalex.org/I149919469"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.8365,"has_fulltext":false,"cited_by_count":12,"citation_normalized_percentile":{"value":0.89670906,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"33","issue":"5","first_page":"1381","last_page":"1401"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9950000047683716,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/attractiveness","display_name":"Attractiveness","score":0.8389015793800354},{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.7162327766418457},{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.6992301344871521},{"id":"https://openalex.org/keywords/structural-equation-modeling","display_name":"Structural equation modeling","score":0.6150569319725037},{"id":"https://openalex.org/keywords/affect","display_name":"Affect (linguistics)","score":0.5786253809928894},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.5498929619789124},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.5393940806388855},{"id":"https://openalex.org/keywords/value","display_name":"Value (mathematics)","score":0.5157039761543274},{"id":"https://openalex.org/keywords/adaptation","display_name":"Adaptation (eye)","score":0.5126663446426392},{"id":"https://openalex.org/keywords/information-quality","display_name":"Information quality","score":0.4336371421813965},{"id":"https://openalex.org/keywords/empirical-research","display_name":"Empirical research","score":0.4228355586528778},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.41225147247314453},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.38682836294174194},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.36619213223457336},{"id":"https://openalex.org/keywords/information-system","display_name":"Information system","score":0.35914111137390137},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.3325781524181366},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.24274322390556335},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.18861818313598633},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.15414568781852722},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.10067188739776611}],"concepts":[{"id":"https://openalex.org/C31173074","wikidata":"https://www.wikidata.org/wiki/Q2632514","display_name":"Attractiveness","level":2,"score":0.8389015793800354},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.7162327766418457},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.6992301344871521},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.6150569319725037},{"id":"https://openalex.org/C2776035688","wikidata":"https://www.wikidata.org/wiki/Q1606558","display_name":"Affect (linguistics)","level":2,"score":0.5786253809928894},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5498929619789124},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5393940806388855},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.5157039761543274},{"id":"https://openalex.org/C139807058","wikidata":"https://www.wikidata.org/wiki/Q352374","display_name":"Adaptation (eye)","level":2,"score":0.5126663446426392},{"id":"https://openalex.org/C45983554","wikidata":"https://www.wikidata.org/wiki/Q3412851","display_name":"Information quality","level":3,"score":0.4336371421813965},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.4228355586528778},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.41225147247314453},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.38682836294174194},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.36619213223457336},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.35914111137390137},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3325781524181366},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.24274322390556335},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.18861818313598633},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.15414568781852722},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.10067188739776611},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C46312422","wikidata":"https://www.wikidata.org/wiki/Q11024","display_name":"Communication","level":1,"score":0.0},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C11171543","wikidata":"https://www.wikidata.org/wiki/Q41630","display_name":"Psychoanalysis","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/itp-02-2019-0096","is_oa":false,"landing_page_url":"https://doi.org/10.1108/itp-02-2019-0096","pdf_url":null,"source":{"id":"https://openalex.org/S185256354","display_name":"Information Technology and People","issn_l":"0959-3845","issn":["0959-3845","1758-5813"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Technology & People","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":85,"referenced_works":["https://openalex.org/W131715310","https://openalex.org/W596895264","https://openalex.org/W1498589520","https://openalex.org/W1536224202","https://openalex.org/W1563786874","https://openalex.org/W1614465413","https://openalex.org/W1721421031","https://openalex.org/W1791587663","https://openalex.org/W1979286447","https://openalex.org/W1980355260","https://openalex.org/W1987258130","https://openalex.org/W1988632744","https://openalex.org/W2001560756","https://openalex.org/W2010191348","https://openalex.org/W2017222387","https://openalex.org/W2018109019","https://openalex.org/W2020264157","https://openalex.org/W2025618885","https://openalex.org/W2025926893","https://openalex.org/W2032794317","https://openalex.org/W2034067178","https://openalex.org/W2034503711","https://openalex.org/W2035073919","https://openalex.org/W2039421131","https://openalex.org/W2047647251","https://openalex.org/W2050568170","https://openalex.org/W2060396641","https://openalex.org/W2063139645","https://openalex.org/W2067660748","https://openalex.org/W2073428267","https://openalex.org/W2082368100","https://openalex.org/W2089360619","https://openalex.org/W2100379340","https://openalex.org/W2101031911","https://openalex.org/W2110506823","https://openalex.org/W2115612291","https://openalex.org/W2118289722","https://openalex.org/W2118667423","https://openalex.org/W2118785178","https://openalex.org/W2122912498","https://openalex.org/W2123338733","https://openalex.org/W2125133503","https://openalex.org/W2133977168","https://openalex.org/W2150045357","https://openalex.org/W2158197485","https://openalex.org/W2160123621","https://openalex.org/W2165291332","https://openalex.org/W2167492395","https://openalex.org/W2169737976","https://openalex.org/W2191813830","https://openalex.org/W2204868318","https://openalex.org/W2328244687","https://openalex.org/W2329790721","https://openalex.org/W2336565656","https://openalex.org/W2346157925","https://openalex.org/W2406240919","https://openalex.org/W2472104287","https://openalex.org/W2497603870","https://openalex.org/W2515121546","https://openalex.org/W2515702157","https://openalex.org/W2522954953","https://openalex.org/W2529767699","https://openalex.org/W2552837632","https://openalex.org/W2558187273","https://openalex.org/W2558653419","https://openalex.org/W2559293185","https://openalex.org/W2573436863","https://openalex.org/W2586623609","https://openalex.org/W2591383930","https://openalex.org/W2601417135","https://openalex.org/W2625500910","https://openalex.org/W2761204988","https://openalex.org/W2768043511","https://openalex.org/W2768231505","https://openalex.org/W2769633193","https://openalex.org/W2777339599","https://openalex.org/W2794626944","https://openalex.org/W2891653069","https://openalex.org/W2905811773","https://openalex.org/W2949794055","https://openalex.org/W3121863214","https://openalex.org/W3125510825","https://openalex.org/W3125774461","https://openalex.org/W3125851473","https://openalex.org/W4235678817"],"related_works":["https://openalex.org/W2183133984","https://openalex.org/W2891233567","https://openalex.org/W3216334995","https://openalex.org/W2400064296","https://openalex.org/W45106814","https://openalex.org/W604614931","https://openalex.org/W2115713508","https://openalex.org/W2967493338","https://openalex.org/W2105381387","https://openalex.org/W2136860952"],"abstract_inverted_index":{"Purpose":[0],"Many":[1],"companies":[2],"have":[3],"now":[4],"built":[5],"brand":[6],"fan":[7],"pages":[8],"(BFPs)":[9],"on":[10],"social":[11,42,81,158],"media":[12,43,82],"platforms":[13],"to":[14,25,58,64,123,135,139,145],"connect":[15],"with":[16,110],"their":[17],"existing":[18,27],"and":[19,36,48,116],"potential":[20],"customers.":[21],"Nevertheless,":[22],"the":[23,32,37,60,91,95,120,131,146,149],"inability":[24],"retain":[26],"followers":[28],"would":[29],"severely":[30],"threaten":[31],"survival":[33],"of":[34,39,79,148,151],"BFPs":[35],"effectiveness":[38],"a":[40,55,67,125],"company's":[41],"strategies.":[44],"Drawing":[45],"upon":[46],"Furneaux":[47],"Wade's":[49],"discontinuance":[50,150],"framework,":[51],"our":[52],"study":[53,72,143],"develops":[54],"research":[56,160],"model":[57,86],"understand":[59],"BFP":[61,167],"user's":[62],"intention":[63,122],"discontinue":[65],"following":[66],"BFP.":[68,126],"Design/methodology/approach":[69],"An":[70],"empirical":[71],"was":[73,87],"conducted":[74],"through":[75],"an":[76],"online":[77],"survey":[78],"Chinese":[80],"users.":[83],"The":[84,105],"proposed":[85],"tested":[88],"by":[89],"analyzing":[90],"collected":[92],"data":[93],"using":[94],"partial":[96],"least":[97],"squares":[98],"structural":[99],"equation":[100],"modeling":[101],"(PLS-SEM)":[102],"approach.":[103],"Findings":[104],"results":[106],"reveal":[107],"that":[108],"dissatisfaction":[109],"information":[111,152],"quality,":[112],"unfollowing":[113,128],"costs,":[114],"trust":[115],"alternative":[117],"attractiveness":[118],"affect":[119],"individual's":[121],"unfollow":[124],"Notably,":[127],"costs":[129],"is":[130],"most":[132],"powerful":[133],"factor":[134],"predict":[136],"followers'":[137],"propensity":[138],"discontinue.":[140],"Originality/value":[141],"Our":[142],"contributes":[144],"understanding":[147],"systems.":[153],"Theoretical":[154],"implications":[155],"for":[156,166],"future":[157],"commerce":[159],"as":[161,163],"well":[162],"practical":[164],"suggestions":[165],"operators":[168],"are":[169],"also":[170],"discussed.":[171]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":6},{"year":2023,"cited_by_count":4},{"year":2021,"cited_by_count":1}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}