{"id":"https://openalex.org/W2916817286","doi":"https://doi.org/10.1108/itp-02-2018-0109","title":"Formal modeling and verification of a service composition approach in the social customer relationship management system","display_name":"Formal modeling and verification of a service composition approach in the social customer relationship management system","publication_year":2019,"publication_date":"2019-02-20","ids":{"openalex":"https://openalex.org/W2916817286","doi":"https://doi.org/10.1108/itp-02-2018-0109","mag":"2916817286"},"language":"en","primary_location":{"id":"doi:10.1108/itp-02-2018-0109","is_oa":false,"landing_page_url":"https://doi.org/10.1108/itp-02-2018-0109","pdf_url":null,"source":{"id":"https://openalex.org/S185256354","display_name":"Information Technology and People","issn_l":"0959-3845","issn":["0959-3845","1758-5813"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Technology &amp; People","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5080921529","display_name":"Alireza Souri","orcid":"https://orcid.org/0000-0001-8314-9051"},"institutions":[{"id":"https://openalex.org/I155419210","display_name":"Islamic Azad University, Science and Research Branch","ror":"https://ror.org/03187yj51","country_code":"IR","type":"education","lineage":["https://openalex.org/I110525433","https://openalex.org/I155419210"]}],"countries":["IR"],"is_corresponding":false,"raw_author_name":"Alireza Souri","raw_affiliation_strings":["Department of Computer Engineering, Science and Research Branch, Islamic Azad University, Tehran, Iran"],"raw_orcid":"https://orcid.org/0000-0001-8314-9051","affiliations":[{"raw_affiliation_string":"Department of Computer Engineering, Science and Research Branch, Islamic Azad University, Tehran, Iran","institution_ids":["https://openalex.org/I155419210"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5021772077","display_name":"Amir Masoud Rahmani","orcid":"https://orcid.org/0000-0001-8641-6119"},"institutions":[{"id":"https://openalex.org/I155419210","display_name":"Islamic Azad University, Science and Research Branch","ror":"https://ror.org/03187yj51","country_code":"IR","type":"education","lineage":["https://openalex.org/I110525433","https://openalex.org/I155419210"]}],"countries":["IR"],"is_corresponding":false,"raw_author_name":"Amir Masoud Rahmani","raw_affiliation_strings":["Department of Computer Engineering, Science and Research Branch, Islamic Azad University, Tehran, Iran"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Computer Engineering, Science and Research Branch, Islamic Azad University, Tehran, Iran","institution_ids":["https://openalex.org/I155419210"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5007907571","display_name":"Nima Jafari Navimipour","orcid":"https://orcid.org/0000-0002-5514-5536"},"institutions":[{"id":"https://openalex.org/I1293555014","display_name":"Islamic Azad University of Tabriz","ror":"https://ror.org/04hnf9a51","country_code":"IR","type":"education","lineage":["https://openalex.org/I110525433","https://openalex.org/I1293555014"]}],"countries":["IR"],"is_corresponding":false,"raw_author_name":"Nima Jafari Navimipour","raw_affiliation_strings":["Department of Computer Engineering, Tabriz Branch, Islamic Azad University, Tabriz, Iran"],"raw_orcid":"https://orcid.org/0000-0002-5514-5536","affiliations":[{"raw_affiliation_string":"Department of Computer Engineering, Tabriz Branch, Islamic Azad University, Tabriz, Iran","institution_ids":["https://openalex.org/I1293555014"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5088455579","display_name":"R. Rezaei","orcid":"https://orcid.org/0000-0002-3267-8946"},"institutions":[{"id":"https://openalex.org/I4210162396","display_name":"Islamic Azad University Saveh","ror":"https://ror.org/053s4kp50","country_code":"IR","type":"education","lineage":["https://openalex.org/I110525433","https://openalex.org/I4210162396"]}],"countries":["IR"],"is_corresponding":false,"raw_author_name":"Reza Rezaei","raw_affiliation_strings":["Department of Computer Engineering, Saveh Branch, Islamic Azad University, Saveh, Iran"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Computer Engineering, Saveh Branch, Islamic Azad University, Saveh, Iran","institution_ids":["https://openalex.org/I4210162396"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":8.8276,"has_fulltext":false,"cited_by_count":33,"citation_normalized_percentile":{"value":0.97747732,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"32","issue":"6","first_page":"1591","last_page":"1607"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9958999752998352,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9958999752998352,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9948999881744385,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.983299970626831,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/correctness","display_name":"Correctness","score":0.8202139139175415},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7384344935417175},{"id":"https://openalex.org/keywords/model-checking","display_name":"Model checking","score":0.5229976177215576},{"id":"https://openalex.org/keywords/business-process","display_name":"Business process","score":0.5113906264305115},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4941406548023224},{"id":"https://openalex.org/keywords/reachability","display_name":"Reachability","score":0.4528830349445343},{"id":"https://openalex.org/keywords/formal-verification","display_name":"Formal verification","score":0.43436408042907715},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.4191695749759674},{"id":"https://openalex.org/keywords/database","display_name":"Database","score":0.33129507303237915},{"id":"https://openalex.org/keywords/theoretical-computer-science","display_name":"Theoretical computer science","score":0.2021017074584961},{"id":"https://openalex.org/keywords/algorithm","display_name":"Algorithm","score":0.13180327415466309},{"id":"https://openalex.org/keywords/work-in-process","display_name":"Work in process","score":0.09720420837402344},{"id":"https://openalex.org/keywords/programming-language","display_name":"Programming language","score":0.09505543112754822},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.09110435843467712}],"concepts":[{"id":"https://openalex.org/C55439883","wikidata":"https://www.wikidata.org/wiki/Q360812","display_name":"Correctness","level":2,"score":0.8202139139175415},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7384344935417175},{"id":"https://openalex.org/C110251889","wikidata":"https://www.wikidata.org/wiki/Q1569697","display_name":"Model checking","level":2,"score":0.5229976177215576},{"id":"https://openalex.org/C85345410","wikidata":"https://www.wikidata.org/wiki/Q851587","display_name":"Business process","level":3,"score":0.5113906264305115},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4941406548023224},{"id":"https://openalex.org/C136643341","wikidata":"https://www.wikidata.org/wiki/Q1361526","display_name":"Reachability","level":2,"score":0.4528830349445343},{"id":"https://openalex.org/C111498074","wikidata":"https://www.wikidata.org/wiki/Q173326","display_name":"Formal verification","level":2,"score":0.43436408042907715},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.4191695749759674},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.33129507303237915},{"id":"https://openalex.org/C80444323","wikidata":"https://www.wikidata.org/wiki/Q2878974","display_name":"Theoretical computer science","level":1,"score":0.2021017074584961},{"id":"https://openalex.org/C11413529","wikidata":"https://www.wikidata.org/wiki/Q8366","display_name":"Algorithm","level":1,"score":0.13180327415466309},{"id":"https://openalex.org/C174998907","wikidata":"https://www.wikidata.org/wiki/Q357662","display_name":"Work in process","level":2,"score":0.09720420837402344},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.09505543112754822},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.09110435843467712},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/itp-02-2018-0109","is_oa":false,"landing_page_url":"https://doi.org/10.1108/itp-02-2018-0109","pdf_url":null,"source":{"id":"https://openalex.org/S185256354","display_name":"Information Technology and People","issn_l":"0959-3845","issn":["0959-3845","1758-5813"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Technology &amp; People","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":38,"referenced_works":["https://openalex.org/W1437266093","https://openalex.org/W1972784453","https://openalex.org/W2030646489","https://openalex.org/W2045290959","https://openalex.org/W2055410913","https://openalex.org/W2079923099","https://openalex.org/W2120586626","https://openalex.org/W2147486909","https://openalex.org/W2177307695","https://openalex.org/W2261330476","https://openalex.org/W2310167541","https://openalex.org/W2393454891","https://openalex.org/W2411929522","https://openalex.org/W2495349330","https://openalex.org/W2545713075","https://openalex.org/W2597275987","https://openalex.org/W2607273697","https://openalex.org/W2611958289","https://openalex.org/W2748732287","https://openalex.org/W2760136911","https://openalex.org/W2771276885","https://openalex.org/W2773588639","https://openalex.org/W2773847204","https://openalex.org/W2779488527","https://openalex.org/W2781543123","https://openalex.org/W2783213057","https://openalex.org/W2793096616","https://openalex.org/W2801294926","https://openalex.org/W2801618373","https://openalex.org/W2803604597","https://openalex.org/W2805608859","https://openalex.org/W2807009629","https://openalex.org/W2810265518","https://openalex.org/W2885654071","https://openalex.org/W2890532764","https://openalex.org/W2893780590","https://openalex.org/W2898125743","https://openalex.org/W4250687475"],"related_works":["https://openalex.org/W4315606162","https://openalex.org/W2360631724","https://openalex.org/W3217123639","https://openalex.org/W1979040956","https://openalex.org/W2296663577","https://openalex.org/W2373555819","https://openalex.org/W4385965085","https://openalex.org/W2148684266","https://openalex.org/W2159626406","https://openalex.org/W2982469106"],"abstract_inverted_index":{"Purpose":[0],"The":[1,26,121,178],"purpose":[2],"of":[3,17,28,62,113,123,158,180,185],"this":[4],"paper":[5],"is":[6,32,55,79,167],"to":[7,13,34,108],"present":[8],"a":[9,50,105],"formal":[10,85],"verification":[11,53,86,106],"method":[12,54,107,189],"prove":[14],"the":[15,29,36,59,63,68,73,93,110,114,127,131,137,140,145,156,162,170,186,192],"correctness":[16,27],"social":[18,45,74,94,115,193],"customer":[19,37,69],"relationship":[20],"management":[21],"(CRM)-based":[22],"service":[23,76,96,117,195],"composition":[24,77,118,196],"approach.":[25,65,119],"proposed":[30,64,132,141],"approach":[31,78,197],"analyzed":[33],"evaluate":[35,109],"behavioral":[38,60,70],"interactions":[39,71],"for":[40,57],"discovering,":[41],"selecting":[42],"and":[43,182],"composing":[44],"CRM-based":[46,75,95,116,194],"services.":[47],"In":[48,83,136],"addition,":[49,84],"Kripke":[51],"structure-based":[52],"presented":[56],"verifying":[58],"models":[61],"Design/methodology/approach":[66],"Evaluating":[67],"using":[72],"an":[80,88,205],"important":[81,89],"issue.":[82],"has":[87],"role":[90],"in":[91,130,161],"assessing":[92],"composition.":[97],"However,":[98],"model":[99,124,134,187],"checking":[100,125,188],"can":[101],"be":[102],"efficient":[103,206],"as":[104],"functional":[111],"properties":[112],"Findings":[120],"results":[122],"satisfied":[126],"logical":[128],"problems":[129],"behavior":[133],"analysis.":[135],"statistical":[138],"testing,":[139],"URM":[142,163,171],"mechanism":[143,172],"supported":[144],"four":[146],"knowledge":[147,199],"creation":[148],"process":[149,200],"conditions.":[150,176],"It":[151],"was":[152],"also":[153],"shown":[154],"that":[155,191],"percentage":[157],"state":[159],"reachability":[160],"with":[164],"KCP":[165,175],"conditions":[166],"higher":[168],"than":[169],"without":[173],"supporting":[174],"Originality/value":[177],"comparison":[179],"time":[181],"memory":[183],"consumption":[184],"shows":[190],"covers":[198],"features,":[201],"which":[202],"makes":[203],"it":[204],"method.":[207]},"counts_by_year":[{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":5},{"year":2020,"cited_by_count":13},{"year":2019,"cited_by_count":10}],"updated_date":"2026-05-21T06:26:12.895304","created_date":"2025-10-10T00:00:00"}
