{"id":"https://openalex.org/W2905606956","doi":"https://doi.org/10.1108/itp-02-2018-0064","title":"The effects of consumption values and relational benefits on smartphone brand switching behavior","display_name":"The effects of consumption values and relational benefits on smartphone brand switching behavior","publication_year":2018,"publication_date":"2018-12-20","ids":{"openalex":"https://openalex.org/W2905606956","doi":"https://doi.org/10.1108/itp-02-2018-0064","mag":"2905606956"},"language":"en","primary_location":{"id":"doi:10.1108/itp-02-2018-0064","is_oa":false,"landing_page_url":"https://doi.org/10.1108/itp-02-2018-0064","pdf_url":null,"source":{"id":"https://openalex.org/S185256354","display_name":"Information Technology and People","issn_l":"0959-3845","issn":["0959-3845","1758-5813"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Technology & People","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5103830298","display_name":"Kit Hong Wong","orcid":null},"institutions":[{"id":"https://openalex.org/I4210121532","display_name":"Ministry of Health and Welfare","ror":"https://ror.org/024w0ge69","country_code":"TW","type":"government","lineage":["https://openalex.org/I4210121532","https://openalex.org/I4405257903"]},{"id":"https://openalex.org/I64045040","display_name":"Fooyin University","ror":"https://ror.org/03pfmgq50","country_code":"TW","type":"education","lineage":["https://openalex.org/I64045040"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Kit Hong Wong","raw_affiliation_strings":["Department of Health-Business Administration, Fooyin University, Kaohsiung, Taiwan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Health-Business Administration, Fooyin University, Kaohsiung, Taiwan","institution_ids":["https://openalex.org/I4210121532","https://openalex.org/I64045040"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5076417460","display_name":"Hsin Hsin Chang","orcid":"https://orcid.org/0000-0002-0520-8738"},"institutions":[{"id":"https://openalex.org/I91807558","display_name":"National Cheng Kung University","ror":"https://ror.org/01b8kcc49","country_code":"TW","type":"education","lineage":["https://openalex.org/I91807558"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Hsin Hsin Chang","raw_affiliation_strings":["Department of Business Administration, National Cheng Kung University, Tainan, Taiwan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Business Administration, National Cheng Kung University, Tainan, Taiwan","institution_ids":["https://openalex.org/I91807558"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5023866520","display_name":"Chih Heng Yeh","orcid":null},"institutions":[{"id":"https://openalex.org/I91807558","display_name":"National Cheng Kung University","ror":"https://ror.org/01b8kcc49","country_code":"TW","type":"education","lineage":["https://openalex.org/I91807558"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Chih Heng Yeh","raw_affiliation_strings":["Department of Business Administration, National Cheng Kung University, Tainan, Taiwan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Business Administration, National Cheng Kung University, Tainan, Taiwan","institution_ids":["https://openalex.org/I91807558"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":7.1482,"has_fulltext":false,"cited_by_count":112,"citation_normalized_percentile":{"value":0.96633591,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":100},"biblio":{"volume":"32","issue":"1","first_page":"217","last_page":"243"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10145","display_name":"Consumer Behavior in Brand Consumption and Identification","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/moderation","display_name":"Moderation","score":0.8589094281196594},{"id":"https://openalex.org/keywords/consumption","display_name":"Consumption (sociology)","score":0.6444047689437866},{"id":"https://openalex.org/keywords/product","display_name":"Product (mathematics)","score":0.567243754863739},{"id":"https://openalex.org/keywords/structural-equation-modeling","display_name":"Structural equation modeling","score":0.5352630615234375},{"id":"https://openalex.org/keywords/value","display_name":"Value (mathematics)","score":0.5211634635925293},{"id":"https://openalex.org/keywords/consumer-behaviour","display_name":"Consumer behaviour","score":0.5016226768493652},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.4981505870819092},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.48939457535743713},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.4569455087184906},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.45685699582099915},{"id":"https://openalex.org/keywords/conceptual-model","display_name":"Conceptual model","score":0.4484102427959442},{"id":"https://openalex.org/keywords/brand-awareness","display_name":"Brand awareness","score":0.44343188405036926},{"id":"https://openalex.org/keywords/affect","display_name":"Affect (linguistics)","score":0.4305483102798462},{"id":"https://openalex.org/keywords/cognition","display_name":"Cognition","score":0.42255187034606934},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.3330022692680359},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.16499534249305725},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.11639177799224854},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.08025118708610535}],"concepts":[{"id":"https://openalex.org/C93225998","wikidata":"https://www.wikidata.org/wiki/Q1941972","display_name":"Moderation","level":2,"score":0.8589094281196594},{"id":"https://openalex.org/C30772137","wikidata":"https://www.wikidata.org/wiki/Q5164762","display_name":"Consumption (sociology)","level":2,"score":0.6444047689437866},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.567243754863739},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.5352630615234375},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.5211634635925293},{"id":"https://openalex.org/C23213687","wikidata":"https://www.wikidata.org/wiki/Q301468","display_name":"Consumer behaviour","level":2,"score":0.5016226768493652},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.4981505870819092},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.48939457535743713},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4569455087184906},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.45685699582099915},{"id":"https://openalex.org/C13606891","wikidata":"https://www.wikidata.org/wiki/Q2623243","display_name":"Conceptual model","level":2,"score":0.4484102427959442},{"id":"https://openalex.org/C152455256","wikidata":"https://www.wikidata.org/wiki/Q1900597","display_name":"Brand awareness","level":2,"score":0.44343188405036926},{"id":"https://openalex.org/C2776035688","wikidata":"https://www.wikidata.org/wiki/Q1606558","display_name":"Affect (linguistics)","level":2,"score":0.4305483102798462},{"id":"https://openalex.org/C169900460","wikidata":"https://www.wikidata.org/wiki/Q2200417","display_name":"Cognition","level":2,"score":0.42255187034606934},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3330022692680359},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.16499534249305725},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.11639177799224854},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.08025118708610535},{"id":"https://openalex.org/C46312422","wikidata":"https://www.wikidata.org/wiki/Q11024","display_name":"Communication","level":1,"score":0.0},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/itp-02-2018-0064","is_oa":false,"landing_page_url":"https://doi.org/10.1108/itp-02-2018-0064","pdf_url":null,"source":{"id":"https://openalex.org/S185256354","display_name":"Information Technology and People","issn_l":"0959-3845","issn":["0959-3845","1758-5813"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Technology & People","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure","score":0.550000011920929}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":68,"referenced_works":["https://openalex.org/W1414910690","https://openalex.org/W1496783311","https://openalex.org/W1520796194","https://openalex.org/W1565016907","https://openalex.org/W1587259803","https://openalex.org/W1824381994","https://openalex.org/W1859237195","https://openalex.org/W1862914640","https://openalex.org/W1965046949","https://openalex.org/W1966796396","https://openalex.org/W1970449777","https://openalex.org/W1972274482","https://openalex.org/W1972967614","https://openalex.org/W1990109316","https://openalex.org/W2000005912","https://openalex.org/W2011113020","https://openalex.org/W2015781393","https://openalex.org/W2024924955","https://openalex.org/W2025008238","https://openalex.org/W2028571322","https://openalex.org/W2038514494","https://openalex.org/W2038821593","https://openalex.org/W2039045809","https://openalex.org/W2056355028","https://openalex.org/W2058599614","https://openalex.org/W2058800714","https://openalex.org/W2059536628","https://openalex.org/W2062709194","https://openalex.org/W2063704161","https://openalex.org/W2067346764","https://openalex.org/W2084105121","https://openalex.org/W2089967821","https://openalex.org/W2097829847","https://openalex.org/W2103517869","https://openalex.org/W2109174512","https://openalex.org/W2110859446","https://openalex.org/W2116986118","https://openalex.org/W2134056277","https://openalex.org/W2153476328","https://openalex.org/W2153584768","https://openalex.org/W2174569109","https://openalex.org/W2186060229","https://openalex.org/W2201080319","https://openalex.org/W2207596617","https://openalex.org/W2211262822","https://openalex.org/W2293403241","https://openalex.org/W2296155993","https://openalex.org/W2346206661","https://openalex.org/W2398793161","https://openalex.org/W2461101569","https://openalex.org/W2467120674","https://openalex.org/W2476962354","https://openalex.org/W2491706684","https://openalex.org/W2519568369","https://openalex.org/W2548662503","https://openalex.org/W2549789155","https://openalex.org/W2559293185","https://openalex.org/W2588899676","https://openalex.org/W2591733491","https://openalex.org/W2592781486","https://openalex.org/W2607228724","https://openalex.org/W2615492396","https://openalex.org/W2624322925","https://openalex.org/W2625500910","https://openalex.org/W2699091915","https://openalex.org/W2750007141","https://openalex.org/W2763182698","https://openalex.org/W3121473825"],"related_works":["https://openalex.org/W3093710306","https://openalex.org/W750217911","https://openalex.org/W2740268725","https://openalex.org/W2303173273","https://openalex.org/W1517021018","https://openalex.org/W4206949499","https://openalex.org/W4243729035","https://openalex.org/W2344264974","https://openalex.org/W2016081518","https://openalex.org/W2759185368"],"abstract_inverted_index":{"Purpose":[0],"The":[1,164,380],"purpose":[2],"of":[3,128,135,228,242,246,261,273,286,290,303,319,341],"this":[4],"paper":[5],"is":[6],"to":[7,57,73,101,238,257,266,278,312,316,332,356,366,391,396],"develop":[8],"a":[9,121,132,193,215,220,239,258],"conceptual":[10],"model":[11,355],"for":[12,157,307],"smartphone":[13,63,85,112,136,141,184,376],"brand":[14,59,64,82,86,106,113,134,179,185,201,204,248,262,308,321,342,371,377,384,406],"switching":[15,65,69,87,114,186,190,205,309,378,411],"behavior,":[16],"based":[17],"on":[18,78],"the":[19,33,54,75,79,124,138,158,198,243,247,251,271,295,304,317,339,348,353],"consumption":[20,43,95,216,281,349,360,398],"value":[21,28,96,173,350,361],"theory":[22,351],"(functional":[23],"value,":[24,26,169,171],"emotional":[25,168],"social":[27,170],"and":[29,32,45,62,84,97,108,147,151,174,181,203,219,231,250,270,337,352,362,373,400,408],"epistemic":[30,172],"value)":[31],"cognition":[34],"affect":[35],"behavior":[36],"(CAB)":[37],"model.":[38,125],"Two":[39],"paths":[40,212],"\u2013":[41,50],"product":[42,94,229,268,359],"values":[44,217,230,399],"retail":[46,102,367],"service":[47,232],"relational":[48,221,401],"benefits":[49,99,176,222,233,364,402],"were":[51,155],"considered":[52],"as":[53,120,311],"cognitive":[55,98,211,363],"elements":[56],"predict":[58],"commitment":[60,83,107,180,202,322,372,407],"(affect)":[61],"behavior.":[66,88,115,187,206,379,412],"In":[67,188],"addition,":[68,189],"cost":[70,117,191],"was":[71,118,149],"used":[72],"measure":[74],"moderating":[76],"effect":[77],"relationship":[80,199],"between":[81,200],"Design/methodology/approach":[89],"This":[90,327,345],"research":[91],"examined":[92],"whether":[93],"related":[100,365],"services":[103,249,275,368],"will":[104],"enhance":[105,370],"then":[109],"further":[110,374],"decrease":[111,375],"Switching":[116],"predicted":[119,182],"moderator":[122,195],"in":[123,197,276,288,294,329],"An":[126],"investigation":[127],"consumers":[129,255],"who":[130],"own":[131],"particular":[133],"(e.g.":[137],"top":[139],"five":[140],"brands:":[142],"Samsung,":[143],"Apple,":[144],"HTC,":[145],"Sony":[146],"Asus)":[148],"conducted,":[150],"565":[152],"valid":[153],"responses":[154],"collected":[156],"structural":[159],"equation":[160],"modeling":[161],"analysis.":[162],"Findings":[163],"results":[165,381],"demonstrated":[166],"that":[167,358,383],"confidence":[175,287],"increased":[177],"consumer":[178,226,280,320],"less":[183],"played":[192],"significant":[194],"role":[196],"Practical":[207],"implications":[208],"A":[209],"multiple":[210],"design,":[213],"with":[214,393],"aspect":[218],"aspect,":[223],"can":[224,236,369],"elaborate":[225],"perceptions":[227],"simultaneously,":[234],"which":[235],"lead":[237],"better":[240],"understanding":[241,302],"whole":[244],"picture":[245],"key":[252],"reasons":[253,306],"why":[254],"commit":[256],"brand.":[259],"Administrators":[260],"vendors":[263],"are":[264],"suggested":[265],"improve":[267],"innovation":[269],"professionalism":[272],"sales":[274,291],"order":[277],"facilitate":[279],"values,":[282],"increase":[283,333,405],"their":[284,394],"degree":[285],"members":[289],"staff":[292],"and,":[293,403],"meantime,":[296],"help":[297],"these":[298],"administrators":[299],"gain":[300],"an":[301],"real":[305],"so":[310],"provide":[313],"solutions":[314],"leading":[315],"maintenance":[318],"through":[323],"products":[324],"or":[325],"services.":[326],"is,":[328],"turn,":[330],"likely":[331],"continued":[334],"usage":[335],"intention":[336],"reduce":[338],"possibility":[340],"switching.":[343],"Originality/value":[344],"study":[346],"extended":[347],"CAB":[354],"show":[357],"indicated":[382],"retailer":[385],"managers":[386],"should":[387],"regularly":[388],"conduct":[389],"activities":[390],"connect":[392],"customers":[395],"induce":[397],"consequently,":[404],"prevent":[409],"customer":[410]},"counts_by_year":[{"year":2026,"cited_by_count":6},{"year":2025,"cited_by_count":12},{"year":2024,"cited_by_count":27},{"year":2023,"cited_by_count":26},{"year":2022,"cited_by_count":18},{"year":2021,"cited_by_count":11},{"year":2020,"cited_by_count":11},{"year":2019,"cited_by_count":1}],"updated_date":"2026-07-22T07:51:19.307946","created_date":"2025-10-10T00:00:00"}