{"id":"https://openalex.org/W2763359984","doi":"https://doi.org/10.1108/itp-02-2016-0032","title":"Investigating the post-adoption stage of Voice over Internet Protocol (VoIP) telephony diffusion","display_name":"Investigating the post-adoption stage of Voice over Internet Protocol (VoIP) telephony diffusion","publication_year":2017,"publication_date":"2017-10-03","ids":{"openalex":"https://openalex.org/W2763359984","doi":"https://doi.org/10.1108/itp-02-2016-0032","mag":"2763359984"},"language":"en","primary_location":{"id":"doi:10.1108/itp-02-2016-0032","is_oa":false,"landing_page_url":"https://doi.org/10.1108/itp-02-2016-0032","pdf_url":null,"source":{"id":"https://openalex.org/S185256354","display_name":"Information Technology and People","issn_l":"0959-3845","issn":["0959-3845","1758-5813"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Technology & People","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5110553295","display_name":"Ying-Wei Shih","orcid":null},"institutions":[{"id":"https://openalex.org/I70522481","display_name":"National Changhua University of Education","ror":"https://ror.org/005gkfa10","country_code":"TW","type":"education","lineage":["https://openalex.org/I70522481"]}],"countries":["TW"],"is_corresponding":true,"raw_author_name":"Ying-Wei Shih","raw_affiliation_strings":["Department of Information Management, National Changhua University of Education, Changhua, Taiwan"],"affiliations":[{"raw_affiliation_string":"Department of Information Management, National Changhua University of Education, Changhua, Taiwan","institution_ids":["https://openalex.org/I70522481"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5110030764","display_name":"Ya-Ling Wu","orcid":null},"institutions":[{"id":"https://openalex.org/I107470533","display_name":"Tamkang University","ror":"https://ror.org/04tft4718","country_code":"TW","type":"education","lineage":["https://openalex.org/I107470533"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Ya-Ling Wu","raw_affiliation_strings":["Department of Information Management, Tamkang University, New Taipei City, Taiwan"],"affiliations":[{"raw_affiliation_string":"Department of Information Management, Tamkang University, New Taipei City, Taiwan","institution_ids":["https://openalex.org/I107470533"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5010166312","display_name":"Yi\u2010Shun Wang","orcid":"https://orcid.org/0000-0002-0161-5520"},"institutions":[{"id":"https://openalex.org/I70522481","display_name":"National Changhua University of Education","ror":"https://ror.org/005gkfa10","country_code":"TW","type":"education","lineage":["https://openalex.org/I70522481"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Yi-Shun Wang","raw_affiliation_strings":["Department of Information Management, National Changhua University of Education, Changhua, Taiwan"],"affiliations":[{"raw_affiliation_string":"Department of Information Management, National Changhua University of Education, Changhua, Taiwan","institution_ids":["https://openalex.org/I70522481"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5021473996","display_name":"Chiung-Liang Chen","orcid":null},"institutions":[{"id":"https://openalex.org/I193365169","display_name":"National Chi Nan University","ror":"https://ror.org/03ha6v181","country_code":"TW","type":"education","lineage":["https://openalex.org/I193365169"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Chiung-Liang Chen","raw_affiliation_strings":["Department of Information Management, National Chi Nan University, Puli, Taiwan"],"affiliations":[{"raw_affiliation_string":"Department of Information Management, National Chi Nan University, Puli, Taiwan","institution_ids":["https://openalex.org/I193365169"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5110553295"],"corresponding_institution_ids":["https://openalex.org/I70522481"],"apc_list":null,"apc_paid":null,"fwci":3.1618,"has_fulltext":false,"cited_by_count":9,"citation_normalized_percentile":{"value":0.93564472,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":96},"biblio":{"volume":"30","issue":"4","first_page":"753","last_page":"784"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9991000294685364,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11499","display_name":"ICT Impact and Policies","score":0.9937000274658203,"subfield":{"id":"https://openalex.org/subfields/2214","display_name":"Media Technology"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/voice-over-ip","display_name":"Voice over IP","score":0.7975070476531982},{"id":"https://openalex.org/keywords/variety","display_name":"Variety (cybernetics)","score":0.6884227991104126},{"id":"https://openalex.org/keywords/sophistication","display_name":"Sophistication","score":0.4924798905849457},{"id":"https://openalex.org/keywords/telephony","display_name":"Telephony","score":0.4878230392932892},{"id":"https://openalex.org/keywords/multinomial-logistic-regression","display_name":"Multinomial logistic regression","score":0.4500305652618408},{"id":"https://openalex.org/keywords/the-internet","display_name":"The Internet","score":0.4466603994369507},{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.4465112090110779},{"id":"https://openalex.org/keywords/variance","display_name":"Variance (accounting)","score":0.4366227388381958},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4129328429698944},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.34689468145370483},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.2888895273208618},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.2867279052734375},{"id":"https://openalex.org/keywords/telecommunications","display_name":"Telecommunications","score":0.26501378417015076},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.16205823421478271},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.12798574566841125}],"concepts":[{"id":"https://openalex.org/C171246234","wikidata":"https://www.wikidata.org/wiki/Q81945","display_name":"Voice over IP","level":3,"score":0.7975070476531982},{"id":"https://openalex.org/C136197465","wikidata":"https://www.wikidata.org/wiki/Q1729295","display_name":"Variety (cybernetics)","level":2,"score":0.6884227991104126},{"id":"https://openalex.org/C168725872","wikidata":"https://www.wikidata.org/wiki/Q991663","display_name":"Sophistication","level":2,"score":0.4924798905849457},{"id":"https://openalex.org/C195358072","wikidata":"https://www.wikidata.org/wiki/Q944584","display_name":"Telephony","level":2,"score":0.4878230392932892},{"id":"https://openalex.org/C117568660","wikidata":"https://www.wikidata.org/wiki/Q1650843","display_name":"Multinomial logistic regression","level":2,"score":0.4500305652618408},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.4466603994369507},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.4465112090110779},{"id":"https://openalex.org/C196083921","wikidata":"https://www.wikidata.org/wiki/Q7915758","display_name":"Variance (accounting)","level":2,"score":0.4366227388381958},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4129328429698944},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.34689468145370483},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.2888895273208618},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2867279052734375},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.26501378417015076},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.16205823421478271},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.12798574566841125},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.0},{"id":"https://openalex.org/C121955636","wikidata":"https://www.wikidata.org/wiki/Q4116214","display_name":"Accounting","level":1,"score":0.0},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1108/itp-02-2016-0032","is_oa":false,"landing_page_url":"https://doi.org/10.1108/itp-02-2016-0032","pdf_url":null,"source":{"id":"https://openalex.org/S185256354","display_name":"Information Technology and People","issn_l":"0959-3845","issn":["0959-3845","1758-5813"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Technology & People","raw_type":"journal-article"},{"id":"pmh:oai:tkuir.lib.tku.edu.tw:987654321/110088","is_oa":false,"landing_page_url":"https://tkuir.lib.tku.edu.tw/dspace/handle/987654321/110088","pdf_url":null,"source":{"id":"https://openalex.org/S4406922698","display_name":"Tamkang University Institutional Repository (TKUIR)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Journal Article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":121,"referenced_works":["https://openalex.org/W69793056","https://openalex.org/W153576579","https://openalex.org/W744267712","https://openalex.org/W1496783311","https://openalex.org/W1506150625","https://openalex.org/W1519908298","https://openalex.org/W1562208008","https://openalex.org/W1587451402","https://openalex.org/W1721421031","https://openalex.org/W1791587663","https://openalex.org/W1963527934","https://openalex.org/W1963624584","https://openalex.org/W1966638754","https://openalex.org/W1967791196","https://openalex.org/W1967851037","https://openalex.org/W1970897194","https://openalex.org/W1971526329","https://openalex.org/W1972303567","https://openalex.org/W1973425783","https://openalex.org/W1973669974","https://openalex.org/W1977982023","https://openalex.org/W1979928421","https://openalex.org/W1982746812","https://openalex.org/W1983225075","https://openalex.org/W1984094803","https://openalex.org/W1985522638","https://openalex.org/W1985688385","https://openalex.org/W1987258130","https://openalex.org/W1988228720","https://openalex.org/W1989017773","https://openalex.org/W1989827614","https://openalex.org/W1990751975","https://openalex.org/W1991322805","https://openalex.org/W1993505520","https://openalex.org/W1993879187","https://openalex.org/W1994213885","https://openalex.org/W1999759022","https://openalex.org/W2003374919","https://openalex.org/W2006755985","https://openalex.org/W2006801858","https://openalex.org/W2009134135","https://openalex.org/W2013588764","https://openalex.org/W2016029582","https://openalex.org/W2019657912","https://openalex.org/W2019950119","https://openalex.org/W2022112287","https://openalex.org/W2023642045","https://openalex.org/W2024065499","https://openalex.org/W2024300665","https://openalex.org/W2024408409","https://openalex.org/W2024981255","https://openalex.org/W2028184439","https://openalex.org/W2031043958","https://openalex.org/W2033637488","https://openalex.org/W2036168612","https://openalex.org/W2036389121","https://openalex.org/W2036959558","https://openalex.org/W2038404411","https://openalex.org/W2040924390","https://openalex.org/W2042379192","https://openalex.org/W2044352814","https://openalex.org/W2047562908","https://openalex.org/W2050019347","https://openalex.org/W2050839917","https://openalex.org/W2052988382","https://openalex.org/W2054387971","https://openalex.org/W2055894163","https://openalex.org/W2058050252","https://openalex.org/W2060209470","https://openalex.org/W2068801563","https://openalex.org/W2069638109","https://openalex.org/W2073343992","https://openalex.org/W2074778301","https://openalex.org/W2077080315","https://openalex.org/W2079997478","https://openalex.org/W2085756167","https://openalex.org/W2090808363","https://openalex.org/W2091731441","https://openalex.org/W2092401734","https://openalex.org/W2092927076","https://openalex.org/W2093548531","https://openalex.org/W2099566627","https://openalex.org/W2103233463","https://openalex.org/W2106096361","https://openalex.org/W2108304591","https://openalex.org/W2108987089","https://openalex.org/W2109582854","https://openalex.org/W2110078189","https://openalex.org/W2112365965","https://openalex.org/W2118816802","https://openalex.org/W2122686052","https://openalex.org/W2126512988","https://openalex.org/W2131821896","https://openalex.org/W2132641050","https://openalex.org/W2135617001","https://openalex.org/W2138046252","https://openalex.org/W2139599676","https://openalex.org/W2139861304","https://openalex.org/W2147650064","https://openalex.org/W2150387003","https://openalex.org/W2154362199","https://openalex.org/W2155986346","https://openalex.org/W2159516798","https://openalex.org/W2162061662","https://openalex.org/W2166140580","https://openalex.org/W2170398960","https://openalex.org/W2179346787","https://openalex.org/W2186955489","https://openalex.org/W2329849488","https://openalex.org/W2426038346","https://openalex.org/W2601049116","https://openalex.org/W3036097324","https://openalex.org/W3121775323","https://openalex.org/W3122462889","https://openalex.org/W3123252799","https://openalex.org/W3124865537","https://openalex.org/W3214923421","https://openalex.org/W4235678817","https://openalex.org/W4246909570","https://openalex.org/W4251859756","https://openalex.org/W6779244657"],"related_works":["https://openalex.org/W2133142117","https://openalex.org/W1931754305","https://openalex.org/W2415443980","https://openalex.org/W2388812690","https://openalex.org/W2163038962","https://openalex.org/W2318714384","https://openalex.org/W2103238357","https://openalex.org/W2046333883","https://openalex.org/W2261967333","https://openalex.org/W2105580635"],"abstract_inverted_index":{"Purpose":[0],"The":[1,32,125,213],"purpose":[2],"of":[3,12,57,61,117,130,145,160,163,182,188,225,230,238,242,249,262],"this":[4],"paper":[5],"is":[6,165],"to":[7,82,91,121,134,208],"investigate":[8],"the":[9,93,176,183,218,223,228,239,243,247,260],"post-adoption":[10,219],"stage":[11],"Voice":[13],"over":[14],"Internet":[15],"Protocol":[16],"(VoIP)":[17],"telephony":[18,251,264],"diffusion,":[19],"examining":[20],"usage":[21,64,265],"behavior":[22],"based":[23],"on":[24,217,227],"Shih":[25],"and":[26,49,59,72,78,80,115,140,155,192,253],"Venkatesh\u2019s":[27],"use-diffusion":[28],"(UD)":[29],"model.":[30],"Design/methodology/approach":[31],"research":[33,94,226],"model":[34,95,245],"incorporates":[35],"technology":[36],"sophistication,":[37],"complementary":[38,148],"technologies,":[39,149],"personal":[40,150],"innovativeness,":[41,151],"self-efficacy,":[42,132,152],"trust":[43],"propensity,":[44],"media":[45,136,153],"exposure,":[46,137,154],"subjective":[47,138,156],"norms,":[48,139],"word-of-mouth":[50],"(WOM)":[51],"referrals":[52,142],"as":[53,63,75,86,175],"UD":[54,76,87,169,184,190,244],"determinants;":[55],"rate":[56,144],"use":[58,62,74,83,164,174,209],"variety":[60,129,159,162],"variables;":[65],"intense":[66,194],"use,":[67,69,71,131,146,252],"specialized":[68],"nonspecialized":[70],"limited":[73,173,203],"patterns;":[77,191],"satisfaction":[79],"intention":[81,207],"future-related":[84,210],"technologies":[85],"outcomes.":[88],"Data":[89],"used":[90,120],"test":[92],"were":[96,107,119],"collected":[97],"using":[98],"a":[99],"web-based":[100],"online":[101],"questionnaire":[102],"form;":[103],"360":[104],"valid":[105],"responses":[106],"obtained.":[108],"Partial":[109],"least":[110],"squares,":[111],"multinomial":[112],"logistic":[113],"regression,":[114],"analysis":[116],"variance":[118],"analyze":[122],"data.":[123],"Findings":[124],"results":[126],"reveal":[127],"that":[128],"propensity":[133],"trust,":[135],"WOM":[141],"increase":[143],"while":[147,202],"norms":[157],"widen":[158],"use;":[161],"essential":[166],"in":[167,246],"predicting":[168,189],"outcomes;":[170],"when":[171],"choosing":[172],"reference":[177],"category,":[178],"more":[179,197],"than":[180],"half":[181],"determinants":[185],"are":[186,196],"capable":[187],"generally,":[193],"users":[195,204],"satisfied":[198],"with":[199],"VoIP":[200,231,250,263],"telephony,":[201],"have":[205],"less":[206],"technologies.":[211],"Originality/value":[212],"present":[214],"study":[215],"focuses":[216],"stage,":[220],"thereby":[221],"extending":[222],"frontiers":[224],"diffusion":[229],"telephony.":[232],"Academics":[233],"can":[234,255],"obtain":[235,256],"some":[236],"evidence":[237],"explanatory":[240],"power":[241],"context":[248],"practitioners":[254],"fresh":[257],"insights":[258],"into":[259],"dynamics":[261],"behavior.":[266]},"counts_by_year":[{"year":2023,"cited_by_count":2},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":2},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}