{"id":"https://openalex.org/W3183641922","doi":"https://doi.org/10.1108/itp-01-2021-0096","title":"A framework for assessing trust in e-government services under uncertain environment","display_name":"A framework for assessing trust in e-government services under uncertain environment","publication_year":2022,"publication_date":"2022-10-11","ids":{"openalex":"https://openalex.org/W3183641922","doi":"https://doi.org/10.1108/itp-01-2021-0096","mag":"3183641922"},"language":"en","primary_location":{"id":"doi:10.1108/itp-01-2021-0096","is_oa":false,"landing_page_url":"https://doi.org/10.1108/itp-01-2021-0096","pdf_url":null,"source":{"id":"https://openalex.org/S185256354","display_name":"Information Technology and People","issn_l":"0959-3845","issn":["0959-3845","1758-5813"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Technology & People","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://hdl.handle.net/10545/626204","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5084236007","display_name":"Masoud Shayganmehr","orcid":"https://orcid.org/0000-0001-8928-4078"},"institutions":[{"id":"https://openalex.org/I1516879","display_name":"Tarbiat Modares University","ror":"https://ror.org/03mwgfy56","country_code":"IR","type":"education","lineage":["https://openalex.org/I1516879"]}],"countries":["IR"],"is_corresponding":false,"raw_author_name":"Masoud Shayganmehr","raw_affiliation_strings":["Tarbiat Modares University, Tehran, Iran"],"raw_orcid":"https://orcid.org/0000-0001-8928-4078","affiliations":[{"raw_affiliation_string":"Tarbiat Modares University, Tehran, Iran","institution_ids":["https://openalex.org/I1516879"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5082043453","display_name":"Anil Kumar","orcid":"https://orcid.org/0000-0002-1691-0098"},"institutions":[{"id":"https://openalex.org/I126193024","display_name":"London Metropolitan University","ror":"https://ror.org/00ae33288","country_code":"GB","type":"education","lineage":["https://openalex.org/I126193024"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Anil Kumar","raw_affiliation_strings":["London Metropolitan University, London, UK"],"raw_orcid":"https://orcid.org/0000-0002-1691-0098","affiliations":[{"raw_affiliation_string":"London Metropolitan University, London, UK","institution_ids":["https://openalex.org/I126193024"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5016950841","display_name":"Jose Arturo Garza\u2010Reyes","orcid":"https://orcid.org/0000-0002-5493-877X"},"institutions":[{"id":"https://openalex.org/I22128151","display_name":"University of Derby","ror":"https://ror.org/02yhrrk59","country_code":"GB","type":"education","lineage":["https://openalex.org/I22128151"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Jose Arturo Garza-Reyes","raw_affiliation_strings":["University of Derby, Derby, UK"],"raw_orcid":"https://orcid.org/0000-0002-5493-877X","affiliations":[{"raw_affiliation_string":"University of Derby, Derby, UK","institution_ids":["https://openalex.org/I22128151"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5051206308","display_name":"Edmundas Kazimieras Zavadskas","orcid":"https://orcid.org/0000-0002-3201-949X"},"institutions":[{"id":"https://openalex.org/I167420956","display_name":"Vilnius Gediminas Technical University","ror":"https://ror.org/02x3e4q36","country_code":"LT","type":"education","lineage":["https://openalex.org/I167420956"]}],"countries":["LT"],"is_corresponding":false,"raw_author_name":"Edmundas Kazimieras Zavadskas","raw_affiliation_strings":["Vilnius Gediminas Technical University, Vilnius, Lithuania"],"raw_orcid":"https://orcid.org/0000-0002-3201-949X","affiliations":[{"raw_affiliation_string":"Vilnius Gediminas Technical University, Vilnius, Lithuania","institution_ids":["https://openalex.org/I167420956"]}]}],"institutions":[],"countries_distinct_count":3,"institutions_distinct_count":4,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":9.8942,"has_fulltext":false,"cited_by_count":15,"citation_normalized_percentile":{"value":0.97709461,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":"36","issue":"7","first_page":"2718","last_page":"2755"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9837999939918518,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11479","display_name":"Smart Cities and Technologies","score":0.9811000227928162,"subfield":{"id":"https://openalex.org/subfields/2214","display_name":"Media Technology"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/ambiguity","display_name":"Ambiguity","score":0.7426177263259888},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.624515175819397},{"id":"https://openalex.org/keywords/analytic-hierarchy-process","display_name":"Analytic hierarchy process","score":0.6107924580574036},{"id":"https://openalex.org/keywords/fuzzy-set","display_name":"Fuzzy set","score":0.601902961730957},{"id":"https://openalex.org/keywords/fuzzy-logic","display_name":"Fuzzy logic","score":0.5972934365272522},{"id":"https://openalex.org/keywords/delphi-method","display_name":"Delphi method","score":0.5930328369140625},{"id":"https://openalex.org/keywords/government","display_name":"Government (linguistics)","score":0.5166330933570862},{"id":"https://openalex.org/keywords/set","display_name":"Set (abstract data type)","score":0.49044081568717957},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.46057701110839844},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4476972818374634},{"id":"https://openalex.org/keywords/management-science","display_name":"Management science","score":0.4052947163581848},{"id":"https://openalex.org/keywords/operations-research","display_name":"Operations research","score":0.3758113980293274},{"id":"https://openalex.org/keywords/data-mining","display_name":"Data mining","score":0.3621187210083008},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.24232468008995056},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.23581847548484802},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.17059406638145447}],"concepts":[{"id":"https://openalex.org/C2780522230","wikidata":"https://www.wikidata.org/wiki/Q1140419","display_name":"Ambiguity","level":2,"score":0.7426177263259888},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.624515175819397},{"id":"https://openalex.org/C87345402","wikidata":"https://www.wikidata.org/wiki/Q485202","display_name":"Analytic hierarchy process","level":2,"score":0.6107924580574036},{"id":"https://openalex.org/C42011625","wikidata":"https://www.wikidata.org/wiki/Q1055058","display_name":"Fuzzy set","level":3,"score":0.601902961730957},{"id":"https://openalex.org/C58166","wikidata":"https://www.wikidata.org/wiki/Q224821","display_name":"Fuzzy logic","level":2,"score":0.5972934365272522},{"id":"https://openalex.org/C60641444","wikidata":"https://www.wikidata.org/wiki/Q841602","display_name":"Delphi method","level":2,"score":0.5930328369140625},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.5166330933570862},{"id":"https://openalex.org/C177264268","wikidata":"https://www.wikidata.org/wiki/Q1514741","display_name":"Set (abstract data type)","level":2,"score":0.49044081568717957},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.46057701110839844},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4476972818374634},{"id":"https://openalex.org/C539667460","wikidata":"https://www.wikidata.org/wiki/Q2414942","display_name":"Management science","level":1,"score":0.4052947163581848},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.3758113980293274},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.3621187210083008},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.24232468008995056},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.23581847548484802},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.17059406638145447},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1108/itp-01-2021-0096","is_oa":false,"landing_page_url":"https://doi.org/10.1108/itp-01-2021-0096","pdf_url":null,"source":{"id":"https://openalex.org/S185256354","display_name":"Information Technology and People","issn_l":"0959-3845","issn":["0959-3845","1758-5813"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Technology & People","raw_type":"journal-article"},{"id":"pmh:oai:repository.londonmet.ac.uk:6825","is_oa":false,"landing_page_url":"https://repository.londonmet.ac.uk/6825/1/Revised%20Paper-F-J%20-1.docx","pdf_url":null,"source":{"id":"https://openalex.org/S4306400140","display_name":"London Met Repository (London Metropolitan University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I126193024","host_organization_name":"London Metropolitan University","host_organization_lineage":["https://openalex.org/I126193024"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":"","raw_type":"Article"},{"id":"pmh:oai:derby.openrepository.com:10545/626204","is_oa":true,"landing_page_url":"http://hdl.handle.net/10545/626204","pdf_url":null,"source":{"id":"https://openalex.org/S4306402138","display_name":"University of Derby Online Research Archive. (University of Derby)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I22128151","host_organization_name":"University of Derby","host_organization_lineage":["https://openalex.org/I22128151"],"host_organization_lineage_names":[],"type":"repository"},"license":"public-domain","license_id":"https://openalex.org/licenses/public-domain","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Article"}],"best_oa_location":{"id":"pmh:oai:derby.openrepository.com:10545/626204","is_oa":true,"landing_page_url":"http://hdl.handle.net/10545/626204","pdf_url":null,"source":{"id":"https://openalex.org/S4306402138","display_name":"University of Derby Online Research Archive. (University of Derby)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I22128151","host_organization_name":"University of Derby","host_organization_lineage":["https://openalex.org/I22128151"],"host_organization_lineage_names":[],"type":"repository"},"license":"public-domain","license_id":"https://openalex.org/licenses/public-domain","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Article"},"sustainable_development_goals":[{"display_name":"Partnerships for the goals","score":0.550000011920929,"id":"https://metadata.un.org/sdg/17"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":64,"referenced_works":["https://openalex.org/W1526178333","https://openalex.org/W1560798775","https://openalex.org/W1583868061","https://openalex.org/W1967718716","https://openalex.org/W2020564960","https://openalex.org/W2024123392","https://openalex.org/W2025896074","https://openalex.org/W2034387309","https://openalex.org/W2048313750","https://openalex.org/W2053430348","https://openalex.org/W2224324396","https://openalex.org/W2284076231","https://openalex.org/W2467841929","https://openalex.org/W2506796008","https://openalex.org/W2572683762","https://openalex.org/W2606411706","https://openalex.org/W2748254531","https://openalex.org/W2752162783","https://openalex.org/W2770820051","https://openalex.org/W2786135475","https://openalex.org/W2788878927","https://openalex.org/W2789548816","https://openalex.org/W2793718612","https://openalex.org/W2804999275","https://openalex.org/W2805325248","https://openalex.org/W2806140230","https://openalex.org/W2811459761","https://openalex.org/W2829828216","https://openalex.org/W2886451456","https://openalex.org/W2888945683","https://openalex.org/W2890835737","https://openalex.org/W2891307758","https://openalex.org/W2892272285","https://openalex.org/W2897880615","https://openalex.org/W2912099040","https://openalex.org/W2940073185","https://openalex.org/W2954398128","https://openalex.org/W2963719461","https://openalex.org/W2964975042","https://openalex.org/W2966963779","https://openalex.org/W2973986160","https://openalex.org/W2980420727","https://openalex.org/W2980857219","https://openalex.org/W2981038620","https://openalex.org/W2982245367","https://openalex.org/W2986762420","https://openalex.org/W2991011022","https://openalex.org/W2992775914","https://openalex.org/W2992887968","https://openalex.org/W3036493346","https://openalex.org/W3096436538","https://openalex.org/W3097818071","https://openalex.org/W3133251927","https://openalex.org/W3136397223","https://openalex.org/W3136417302","https://openalex.org/W3149510706","https://openalex.org/W3157290216","https://openalex.org/W3158867983","https://openalex.org/W4211007335","https://openalex.org/W4230657725","https://openalex.org/W4233827017","https://openalex.org/W4244272500","https://openalex.org/W4249242710","https://openalex.org/W4400902117"],"related_works":["https://openalex.org/W2353179089","https://openalex.org/W4318028252","https://openalex.org/W4206658728","https://openalex.org/W2923538289","https://openalex.org/W2353125546","https://openalex.org/W2385683470","https://openalex.org/W2322155822","https://openalex.org/W2470643824","https://openalex.org/W2349635380","https://openalex.org/W3134416257"],"abstract_inverted_index":{"Purpose":[0],"In":[1,51,75,110],"this":[2],"study,":[3],"a":[4,55,172,197,313],"novel":[5],"framework":[6,23,252,317],"was":[7,24,49],"proposed":[8,22],"to":[9,33,86,98,161,195,229,249,253,258,290],"assess":[10,319],"the":[11,35,52,71,76,88,100,108,111,114,123,140,155,190,203,214,251,260,280,288,305,316,320],"trust":[12,39,146,234,271,295],"in":[13,26,40,128,137,147,219,235,296,299],"e-government":[14],"(e-Gov)":[15],"services":[16,32,149,237,298],"under":[17],"an":[18,63,220],"uncertain":[19],"environment.":[20],"The":[21,132,167,224,244,283,302],"applied":[25],"Iranian":[27],"municipality":[28],"websites":[29],"of":[30,38,58,102,126,206,216,233,263,270,287,294,307,323],"e-Gov":[31,41,148,236,297],"evaluate":[34,259],"readiness":[36,124,261,321],"score":[37,125,262,322],"services.":[42,164],"Design/methodology/approach":[43],"A":[44],"unique":[45,173],"hybrid":[46],"research":[47,174],"methodology":[48,175],"proposed.":[50],"first":[53],"phase,":[54,78,113],"comprehensive":[56],"set":[57,82],"indices":[59,103,127,264,293,310],"were":[60],"determined":[61],"from":[62],"extensive":[64],"literature":[65],"review":[66],"and":[67,104,152,185,208,265,268,309],"finalized":[68],"by":[69,106,170,201,311],"employing":[70],"fuzzy":[72,81,115,181,186,191,212],"Delphi":[73],"method.":[74,188],"second":[77],"interval-valued":[79],"intuitionistic":[80,211],"(IVIFS)":[83],"-was":[84],"utilized":[85],"model":[87],"problem's":[89],"uncertainty":[90],"with":[91],"analytic":[92],"called":[93],"IVIFS-":[94],"hierarchy":[95],"process":[96],"(AHP)":[97],"determine":[99],"importance":[101,306],"indicators":[105,207,308],"assigning":[107,312],"weights.":[109],"third":[112],"evaluation":[116,187],"method":[117],"(FEM)":[118],"is":[119,139,285],"followed":[120],"for":[121,278],"assessing":[122],"case":[129,256,325],"studies.":[130,326],"Findings":[131],"findings":[133],"indicated":[134],"that":[135,176],"\u201cTrust":[136],"government\u201d":[138],"most":[141],"significant":[142,292],"index":[143],"affecting":[144],"citizen's":[145],"while":[150],"\u201cMaintenance":[151],"support\u201d":[153],"has":[154],"least":[156],"impact":[157],"on":[158],"user's":[159],"intention":[160],"use":[162],"e\u2013Gov":[163],"Research":[165],"limitations/implications":[166],"study":[168,225,245,284,303],"contributes":[169],"introducing":[171],"integrates":[177],"three":[178],"phases,":[179],"including":[180],"Delphi,":[182],"IVIFS":[183],"AHP":[184],"Moreover,":[189],"sets":[192],"theory":[193],"helps":[194,226],"reach":[196],"more":[198],"accurate":[199],"result":[200],"modeling":[202],"inherent":[204],"ambiguity":[205,215],"indices.":[209],"Interval-valued":[210],"models":[213],"experts'":[217],"judgments":[218],"interval.":[221],"Practical":[222],"implications":[223],"policy":[227,247],"makers":[228,248],"monitor":[230],"wider":[231],"aspects":[232],"as":[238,240,273,275],"well":[239,274],"understanding":[241],"their":[242],"importance.":[243],"enables":[246],"apply":[250],"any":[254],"potential":[255],"studies":[257],"recognizing":[266],"strengths":[267],"weakness":[269],"dimensions":[272],"recommending":[276],"advice":[277],"improving":[279],"situation.":[281],"Originality/value":[282],"one":[286],"few":[289],"indicate":[291],"developing":[300],"countries.":[301],"shows":[304],"weight.":[314],"Additionally,":[315],"can":[318],"various":[324]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":5},{"year":2024,"cited_by_count":4},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":1}],"updated_date":"2026-07-23T08:03:31.855105","created_date":"2025-10-10T00:00:00"}