{"id":"https://openalex.org/W3171657501","doi":"https://doi.org/10.1108/intr-12-2019-0517","title":"Positive effects of negative reviews: an eye-tracking perspective","display_name":"Positive effects of negative reviews: an eye-tracking perspective","publication_year":2021,"publication_date":"2021-05-29","ids":{"openalex":"https://openalex.org/W3171657501","doi":"https://doi.org/10.1108/intr-12-2019-0517","mag":"3171657501"},"language":"en","primary_location":{"id":"doi:10.1108/intr-12-2019-0517","is_oa":false,"landing_page_url":"https://doi.org/10.1108/intr-12-2019-0517","pdf_url":null,"source":{"id":"https://openalex.org/S63576417","display_name":"Internet Research","issn_l":"1066-2243","issn":["1066-2243","2054-5657"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Internet Research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5038823679","display_name":"Jing Luan","orcid":"https://orcid.org/0000-0002-8875-168X"},"institutions":[{"id":"https://openalex.org/I21193070","display_name":"Beijing Jiaotong University","ror":"https://ror.org/01yj56c84","country_code":"CN","type":"education","lineage":["https://openalex.org/I21193070"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Jing Luan","raw_affiliation_strings":["Beijing Jiaotong University, Beijing, China"],"affiliations":[{"raw_affiliation_string":"Beijing Jiaotong University, Beijing, China","institution_ids":["https://openalex.org/I21193070"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101708853","display_name":"Jie Xiao","orcid":"https://orcid.org/0000-0002-0304-8275"},"institutions":[{"id":"https://openalex.org/I16609230","display_name":"Hunan University","ror":"https://ror.org/05htk5m33","country_code":"CN","type":"education","lineage":["https://openalex.org/I16609230"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Jie Xiao","raw_affiliation_strings":["Hunan University, Changsha, China"],"affiliations":[{"raw_affiliation_string":"Hunan University, Changsha, China","institution_ids":["https://openalex.org/I16609230"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5073029784","display_name":"Pengfei Tang","orcid":"https://orcid.org/0000-0003-1077-3827"},"institutions":[{"id":"https://openalex.org/I82880672","display_name":"Beihang University","ror":"https://ror.org/00wk2mp56","country_code":"CN","type":"education","lineage":["https://openalex.org/I82880672"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Pengfei Tang","raw_affiliation_strings":["Beihang University, Beijing, China"],"affiliations":[{"raw_affiliation_string":"Beihang University, Beijing, China","institution_ids":["https://openalex.org/I82880672"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5100677797","display_name":"Li Meng","orcid":"https://orcid.org/0000-0002-0224-9833"},"institutions":[{"id":"https://openalex.org/I21193070","display_name":"Beijing Jiaotong University","ror":"https://ror.org/01yj56c84","country_code":"CN","type":"education","lineage":["https://openalex.org/I21193070"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Meng Li","raw_affiliation_strings":["Beijing Jiaotong University, Beijing, China"],"affiliations":[{"raw_affiliation_string":"Beijing Jiaotong University, Beijing, China","institution_ids":["https://openalex.org/I21193070"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5038823679"],"corresponding_institution_ids":["https://openalex.org/I21193070"],"apc_list":null,"apc_paid":null,"fwci":4.5415,"has_fulltext":false,"cited_by_count":19,"citation_normalized_percentile":{"value":0.94606986,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":96,"max":99},"biblio":{"volume":"32","issue":"1","first_page":"197","last_page":"218"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9969000220298767,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9969000220298767,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10145","display_name":"Consumer Behavior in Brand Consumption and Identification","score":0.9890000224113464,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12214","display_name":"Media Influence and Health","score":0.9652000069618225,"subfield":{"id":"https://openalex.org/subfields/1208","display_name":"Literature and Literary Theory"},"field":{"id":"https://openalex.org/fields/12","display_name":"Arts and Humanities"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/counterintuitive","display_name":"Counterintuitive","score":0.8383658528327942},{"id":"https://openalex.org/keywords/valence","display_name":"Valence (chemistry)","score":0.7824289798736572},{"id":"https://openalex.org/keywords/popularity","display_name":"Popularity","score":0.7808427214622498},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.5908642411231995},{"id":"https://openalex.org/keywords/cognition","display_name":"Cognition","score":0.5885586738586426},{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.5639612674713135},{"id":"https://openalex.org/keywords/arousal","display_name":"Arousal","score":0.5582039952278137},{"id":"https://openalex.org/keywords/perspective","display_name":"Perspective (graphical)","score":0.4945044219493866},{"id":"https://openalex.org/keywords/need-for-cognition","display_name":"Need for cognition","score":0.4487265646457672},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.4475213587284088},{"id":"https://openalex.org/keywords/value","display_name":"Value (mathematics)","score":0.4252024292945862},{"id":"https://openalex.org/keywords/cognitive-psychology","display_name":"Cognitive psychology","score":0.4237726032733917},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.3613053560256958},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.18329864740371704},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.16986948251724243},{"id":"https://openalex.org/keywords/creativity","display_name":"Creativity","score":0.12882807850837708}],"concepts":[{"id":"https://openalex.org/C101097943","wikidata":"https://www.wikidata.org/wiki/Q5176983","display_name":"Counterintuitive","level":2,"score":0.8383658528327942},{"id":"https://openalex.org/C168900304","wikidata":"https://www.wikidata.org/wiki/Q171407","display_name":"Valence (chemistry)","level":2,"score":0.7824289798736572},{"id":"https://openalex.org/C2780586970","wikidata":"https://www.wikidata.org/wiki/Q1357284","display_name":"Popularity","level":2,"score":0.7808427214622498},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5908642411231995},{"id":"https://openalex.org/C169900460","wikidata":"https://www.wikidata.org/wiki/Q2200417","display_name":"Cognition","level":2,"score":0.5885586738586426},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.5639612674713135},{"id":"https://openalex.org/C36951298","wikidata":"https://www.wikidata.org/wiki/Q379784","display_name":"Arousal","level":2,"score":0.5582039952278137},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.4945044219493866},{"id":"https://openalex.org/C53371666","wikidata":"https://www.wikidata.org/wiki/Q1778408","display_name":"Need for cognition","level":3,"score":0.4487265646457672},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.4475213587284088},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.4252024292945862},{"id":"https://openalex.org/C180747234","wikidata":"https://www.wikidata.org/wiki/Q23373","display_name":"Cognitive psychology","level":1,"score":0.4237726032733917},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.3613053560256958},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.18329864740371704},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.16986948251724243},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.12882807850837708},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/intr-12-2019-0517","is_oa":false,"landing_page_url":"https://doi.org/10.1108/intr-12-2019-0517","pdf_url":null,"source":{"id":"https://openalex.org/S63576417","display_name":"Internet Research","issn_l":"1066-2243","issn":["1066-2243","2054-5657"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Internet Research","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":65,"referenced_works":["https://openalex.org/W1581725189","https://openalex.org/W1956724691","https://openalex.org/W1963630259","https://openalex.org/W1979181151","https://openalex.org/W1980667529","https://openalex.org/W1981706854","https://openalex.org/W1981910432","https://openalex.org/W1985270055","https://openalex.org/W1985898429","https://openalex.org/W1987940077","https://openalex.org/W1997972528","https://openalex.org/W2018421975","https://openalex.org/W2027955147","https://openalex.org/W2030565061","https://openalex.org/W2040708466","https://openalex.org/W2052418071","https://openalex.org/W2056775768","https://openalex.org/W2057675043","https://openalex.org/W2058124215","https://openalex.org/W2066116976","https://openalex.org/W2071562692","https://openalex.org/W2073817796","https://openalex.org/W2085366382","https://openalex.org/W2088992077","https://openalex.org/W2093623550","https://openalex.org/W2098804822","https://openalex.org/W2108860923","https://openalex.org/W2116615923","https://openalex.org/W2131204116","https://openalex.org/W2140005778","https://openalex.org/W2142392921","https://openalex.org/W2146395977","https://openalex.org/W2150389939","https://openalex.org/W2155851103","https://openalex.org/W2160255058","https://openalex.org/W2163176562","https://openalex.org/W2167557160","https://openalex.org/W2167706310","https://openalex.org/W2169621740","https://openalex.org/W2297423322","https://openalex.org/W2313662134","https://openalex.org/W2332048711","https://openalex.org/W2362779523","https://openalex.org/W2410537307","https://openalex.org/W2415603389","https://openalex.org/W2466953123","https://openalex.org/W2519429731","https://openalex.org/W2529633606","https://openalex.org/W2573785326","https://openalex.org/W2589954974","https://openalex.org/W2590276325","https://openalex.org/W2596838841","https://openalex.org/W2735416613","https://openalex.org/W2791817315","https://openalex.org/W2800113504","https://openalex.org/W2884095923","https://openalex.org/W2901486880","https://openalex.org/W2921459145","https://openalex.org/W2933280730","https://openalex.org/W2941423678","https://openalex.org/W2945669165","https://openalex.org/W2996518315","https://openalex.org/W3036361035","https://openalex.org/W3121576491","https://openalex.org/W4255576142"],"related_works":["https://openalex.org/W2029072726","https://openalex.org/W91913183","https://openalex.org/W2936882366","https://openalex.org/W1987182177","https://openalex.org/W2736893848","https://openalex.org/W2128698257","https://openalex.org/W1544055438","https://openalex.org/W3003450285","https://openalex.org/W2085024878","https://openalex.org/W4361008003"],"abstract_inverted_index":{"Purpose":[0],"A":[1],"counterintuitive":[2],"finding":[3],"of":[4,59,83,86,145,169,197,205,209,220,239,260,276,279],"existing":[5],"research":[6],"is":[7,29],"that":[8,141,157],"negative":[9,66,87,109,187,227,243,280],"reviews":[10,88,110,188,228,254,281],"can":[11,18,50,212],"produce":[12],"positive":[13,43,84,113,232,240,277],"effects;":[14],"for":[15],"example,":[16],"they":[17],"increase":[19],"purchase":[20],"likelihood":[21],"and":[22,36,64,125,156,160,179,183,191,199,214,216,221,263,270],"sales":[23],"by":[24,69,255,271],"increasing":[25],"product":[26],"awareness.":[27],"It":[28],"important":[30],"to":[31,37,61,77,106,172,193,230,236,249],"continue":[32],"highlighting":[33],"this":[34,42,74],"fact":[35],"develop":[38],"further":[39,80],"insights":[40],"into":[41],"effect,":[44],"as":[45],"a":[46,55,79,90,101,142,194,231,283],"more":[47,56,170],"thorough":[48,81],"analysis":[49,82],"provide":[51,78],"online":[52,253],"retailers":[53],"with":[54,97,152,202,223,226,266],"comprehensive":[57],"understanding":[58],"how":[60],"effectively":[62],"manage":[63],"use":[65],"reviews.":[67,244],"Thus,":[68],"using":[70],"an":[71,267],"eye-tracking":[72,95,268],"method,":[73],"paper":[75,247],"attempts":[76],"effects":[85,241,278],"from":[89,186,242,282],"cognitive":[91,143,274],"perspective.":[92,286],"Design/methodology/approach":[93],"An":[94],"experiment":[96],"two":[98],"tests":[99],"over":[100],"time":[102],"delay":[103],"was":[104],"performed":[105],"examine":[107],"whether":[108],"have":[111],"some":[112],"effects.":[114],"Review":[115],"valence":[116,211,262],"(positive":[117],"vs.":[118,123,130],"negative),":[119],"brand":[120,153,177,181,264],"popularity":[121,154,265],"(popular":[122],"unpopular)":[124],"advertising":[126],"exposure":[127],"(no":[128],"repetition":[129],"repetition)":[131],"were":[132],"considered":[133],"in":[134],"the":[135,203,207,217,237,250,257,273],"experiment.":[136],"Findings":[137],"The":[138],"results":[139],"show":[140],"process":[144],"attention":[146,161,171,190,285],"allocation":[147,162],"happens":[148],"when":[149,164],"consumers":[150],"deal":[151],"cues":[155],"arousal":[158,185],"evoking":[159],"occur":[163],"handling":[165],"review":[166,210,261],"valence.":[167],"Allocation":[168],"unpopular":[173,224],"brands":[174,225],"helps":[175],"improve":[176],"awareness":[178,219],"enhance":[180],"memory,":[182],"larger":[184],"narrows":[189],"leads":[192,235],"better":[195],"memory":[196,208],"products":[198],"brands.":[200],"However,":[201],"passage":[204],"time,":[206],"dissociate":[213],"fade,":[215],"remaining":[218],"familiarity":[222],"contribute":[229],"reversion,":[233],"which":[234],"production":[238],"Originality/value":[245],"This":[246],"contributes":[248],"literature":[251],"on":[252],"examining":[256],"visual":[258,284],"processing":[259],"method":[269],"revealing":[272],"mechanism":[275]},"counts_by_year":[{"year":2025,"cited_by_count":7},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":5},{"year":2022,"cited_by_count":4}],"updated_date":"2026-03-27T05:58:40.876381","created_date":"2025-10-10T00:00:00"}