{"id":"https://openalex.org/W3006911910","doi":"https://doi.org/10.1108/intr-12-2019-0503","title":"Collaborating with technology-based autonomous agents","display_name":"Collaborating with technology-based autonomous agents","publication_year":2020,"publication_date":"2020-02-03","ids":{"openalex":"https://openalex.org/W3006911910","doi":"https://doi.org/10.1108/intr-12-2019-0503","mag":"3006911910"},"language":"en","primary_location":{"id":"doi:10.1108/intr-12-2019-0503","is_oa":false,"landing_page_url":"https://doi.org/10.1108/intr-12-2019-0503","pdf_url":null,"source":{"id":"https://openalex.org/S63576417","display_name":"Internet Research","issn_l":"1066-2243","issn":["1066-2243","2054-5657"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Internet Research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5068096352","display_name":"Isabella Seeber","orcid":"https://orcid.org/0000-0001-8246-8974"},"institutions":[{"id":"https://openalex.org/I190249584","display_name":"Universit\u00e4t Innsbruck","ror":"https://ror.org/054pv6659","country_code":"AT","type":"education","lineage":["https://openalex.org/I190249584"]}],"countries":["AT"],"is_corresponding":false,"raw_author_name":"Isabella Seeber","raw_affiliation_strings":["Department of Information Systems, Production and Logistics Management, University of Innsbruck, Innsbruck, Austria"],"raw_orcid":"https://orcid.org/0000-0001-8246-8974","affiliations":[{"raw_affiliation_string":"Department of Information Systems, Production and Logistics Management, University of Innsbruck, Innsbruck, Austria","institution_ids":["https://openalex.org/I190249584"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5035144777","display_name":"Lena Waizenegger","orcid":"https://orcid.org/0000-0002-2975-4135"},"institutions":[{"id":"https://openalex.org/I39854758","display_name":"Auckland University of Technology","ror":"https://ror.org/01zvqw119","country_code":"NZ","type":"education","lineage":["https://openalex.org/I39854758"]}],"countries":["NZ"],"is_corresponding":false,"raw_author_name":"Lena Waizenegger","raw_affiliation_strings":["Department of Business Information Systems, Auckland University of Technology, Auckland, New Zealand"],"raw_orcid":"https://orcid.org/0000-0002-2975-4135","affiliations":[{"raw_affiliation_string":"Department of Business Information Systems, Auckland University of Technology, Auckland, New Zealand","institution_ids":["https://openalex.org/I39854758"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5064021607","display_name":"Stefan Seidel","orcid":"https://orcid.org/0000-0003-2083-6510"},"institutions":[{"id":"https://openalex.org/I184656255","display_name":"University of Liechtenstein","ror":"https://ror.org/01qjrx392","country_code":"LI","type":"education","lineage":["https://openalex.org/I184656255"]}],"countries":["LI"],"is_corresponding":false,"raw_author_name":"Stefan Seidel","raw_affiliation_strings":["Institute of Information Systems, University of Liechtenstein, Vaduz, Liechtenstein"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Institute of Information Systems, University of Liechtenstein, Vaduz, Liechtenstein","institution_ids":["https://openalex.org/I184656255"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5082082583","display_name":"Stefan Morana","orcid":"https://orcid.org/0000-0002-2266-1286"},"institutions":[{"id":"https://openalex.org/I102335020","display_name":"Karlsruhe Institute of Technology","ror":"https://ror.org/04t3en479","country_code":"DE","type":"education","lineage":["https://openalex.org/I102335020","https://openalex.org/I1305996414"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Stefan Morana","raw_affiliation_strings":["Institute of Information Systems and Marketing, Karlsruhe Institute of Technology, Karlsruhe, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Institute of Information Systems and Marketing, Karlsruhe Institute of Technology, Karlsruhe, Germany","institution_ids":["https://openalex.org/I102335020"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5006565311","display_name":"Izak Benbasat","orcid":"https://orcid.org/0000-0002-9731-3403"},"institutions":[{"id":"https://openalex.org/I141945490","display_name":"University of British Columbia","ror":"https://ror.org/03rmrcq20","country_code":"CA","type":"education","lineage":["https://openalex.org/I141945490"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Izak Benbasat","raw_affiliation_strings":["Sauder School of Business, The University of British Columbia, Vancouver, Canada"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Sauder School of Business, The University of British Columbia, Vancouver, Canada","institution_ids":["https://openalex.org/I141945490"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5009502121","display_name":"Paul Benjamin Lowry","orcid":"https://orcid.org/0000-0002-0187-5808"},"institutions":[{"id":"https://openalex.org/I859038795","display_name":"Virginia Tech","ror":"https://ror.org/02smfhw86","country_code":"US","type":"education","lineage":["https://openalex.org/I859038795"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Paul Benjamin Lowry","raw_affiliation_strings":["Pamplin College of Business, Virginia Tech, Blacksburg, Virginia, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Pamplin College of Business, Virginia Tech, Blacksburg, Virginia, USA","institution_ids":["https://openalex.org/I859038795"]}]}],"institutions":[],"countries_distinct_count":6,"institutions_distinct_count":6,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":7.7727,"has_fulltext":false,"cited_by_count":104,"citation_normalized_percentile":{"value":0.97862981,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":98,"max":100},"biblio":{"volume":"30","issue":"1","first_page":"1","last_page":"18"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10883","display_name":"Ethics and Social Impacts of AI","score":0.9894000291824341,"subfield":{"id":"https://openalex.org/subfields/3311","display_name":"Safety Research"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.98580002784729,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.6755721569061279},{"id":"https://openalex.org/keywords/autonomous-agent","display_name":"Autonomous agent","score":0.6183182597160339},{"id":"https://openalex.org/keywords/leverage","display_name":"Leverage (statistics)","score":0.6050834655761719},{"id":"https://openalex.org/keywords/unintended-consequences","display_name":"Unintended consequences","score":0.5572406649589539},{"id":"https://openalex.org/keywords/transparency","display_name":"Transparency (behavior)","score":0.5078797936439514},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4852030575275421},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.45319804549217224},{"id":"https://openalex.org/keywords/set","display_name":"Set (abstract data type)","score":0.441089391708374},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.4405350685119629},{"id":"https://openalex.org/keywords/position-paper","display_name":"Position paper","score":0.4294183850288391},{"id":"https://openalex.org/keywords/design-science-research","display_name":"Design science research","score":0.4193170368671417},{"id":"https://openalex.org/keywords/key","display_name":"Key (lock)","score":0.41578441858291626},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.3715716600418091},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.3208557963371277},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.24719437956809998},{"id":"https://openalex.org/keywords/epistemology","display_name":"Epistemology","score":0.21669596433639526},{"id":"https://openalex.org/keywords/information-system","display_name":"Information system","score":0.19809111952781677},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.12606212496757507},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.10355478525161743}],"concepts":[{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.6755721569061279},{"id":"https://openalex.org/C13687954","wikidata":"https://www.wikidata.org/wiki/Q4826847","display_name":"Autonomous agent","level":2,"score":0.6183182597160339},{"id":"https://openalex.org/C153083717","wikidata":"https://www.wikidata.org/wiki/Q6535263","display_name":"Leverage (statistics)","level":2,"score":0.6050834655761719},{"id":"https://openalex.org/C2776889888","wikidata":"https://www.wikidata.org/wiki/Q1135789","display_name":"Unintended consequences","level":2,"score":0.5572406649589539},{"id":"https://openalex.org/C2780233690","wikidata":"https://www.wikidata.org/wiki/Q535347","display_name":"Transparency (behavior)","level":2,"score":0.5078797936439514},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4852030575275421},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.45319804549217224},{"id":"https://openalex.org/C177264268","wikidata":"https://www.wikidata.org/wiki/Q1514741","display_name":"Set (abstract data type)","level":2,"score":0.441089391708374},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.4405350685119629},{"id":"https://openalex.org/C78780964","wikidata":"https://www.wikidata.org/wiki/Q7233193","display_name":"Position paper","level":2,"score":0.4294183850288391},{"id":"https://openalex.org/C2777655877","wikidata":"https://www.wikidata.org/wiki/Q3475740","display_name":"Design science research","level":3,"score":0.4193170368671417},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.41578441858291626},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3715716600418091},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.3208557963371277},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.24719437956809998},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.21669596433639526},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.19809111952781677},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.12606212496757507},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.10355478525161743},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.0},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/intr-12-2019-0503","is_oa":false,"landing_page_url":"https://doi.org/10.1108/intr-12-2019-0503","pdf_url":null,"source":{"id":"https://openalex.org/S63576417","display_name":"Internet Research","issn_l":"1066-2243","issn":["1066-2243","2054-5657"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Internet Research","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Peace, Justice and strong institutions","score":0.5899999737739563,"id":"https://metadata.un.org/sdg/16"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":69,"referenced_works":["https://openalex.org/W1547450116","https://openalex.org/W1576620340","https://openalex.org/W1576800334","https://openalex.org/W1650169135","https://openalex.org/W1965473255","https://openalex.org/W1985354288","https://openalex.org/W1985945240","https://openalex.org/W1991015565","https://openalex.org/W1994660327","https://openalex.org/W2039814685","https://openalex.org/W2042093593","https://openalex.org/W2051292336","https://openalex.org/W2076034566","https://openalex.org/W2077384400","https://openalex.org/W2094745494","https://openalex.org/W2099019320","https://openalex.org/W2113441736","https://openalex.org/W2115040353","https://openalex.org/W2116775666","https://openalex.org/W2119127857","https://openalex.org/W2119977517","https://openalex.org/W2134560943","https://openalex.org/W2206385118","https://openalex.org/W2285051552","https://openalex.org/W2288405410","https://openalex.org/W2296502461","https://openalex.org/W2302292108","https://openalex.org/W2511439785","https://openalex.org/W2549860918","https://openalex.org/W2580712957","https://openalex.org/W2581847764","https://openalex.org/W2589387806","https://openalex.org/W2597972688","https://openalex.org/W2735363254","https://openalex.org/W2737740720","https://openalex.org/W2755191492","https://openalex.org/W2755717200","https://openalex.org/W2764169238","https://openalex.org/W2773244891","https://openalex.org/W2776393547","https://openalex.org/W2782247249","https://openalex.org/W2795037203","https://openalex.org/W2795916109","https://openalex.org/W2892567002","https://openalex.org/W2895814682","https://openalex.org/W2903217410","https://openalex.org/W2905931456","https://openalex.org/W2906833531","https://openalex.org/W2912483755","https://openalex.org/W2913693384","https://openalex.org/W2914466757","https://openalex.org/W2917891033","https://openalex.org/W2923240515","https://openalex.org/W2932063464","https://openalex.org/W2940884072","https://openalex.org/W2950948599","https://openalex.org/W2955853369","https://openalex.org/W2963873807","https://openalex.org/W2964543620","https://openalex.org/W2972673192","https://openalex.org/W3000716014","https://openalex.org/W3003919952","https://openalex.org/W3004892764","https://openalex.org/W3015330423","https://openalex.org/W3044162003","https://openalex.org/W3122126476","https://openalex.org/W3217525002","https://openalex.org/W4253787411","https://openalex.org/W6756575176"],"related_works":["https://openalex.org/W4382930947","https://openalex.org/W3152382318","https://openalex.org/W3004686567","https://openalex.org/W2738656338","https://openalex.org/W2555400967","https://openalex.org/W3214759741","https://openalex.org/W3081288631","https://openalex.org/W4365597411","https://openalex.org/W2963661217","https://openalex.org/W3124995765"],"abstract_inverted_index":{"Purpose":[0],"This":[1],"article":[2],"reports":[3],"the":[4,12,21,81,99,113,127,147,176],"results":[5],"from":[6],"a":[7,84,115],"panel":[8,86],"discussion":[9,87],"held":[10],"at":[11],"2019":[13],"European":[14],"Conference":[15],"on":[16,20,105],"Information":[17],"Systems":[18],"(ECIS)":[19],"use":[22],"of":[23,52,59,117,129,135,150,157,159,163,181],"technology-based":[24,55,131,153,184],"autonomous":[25,54,76,130,152,183],"agents":[26,56,132,154],"in":[27,57,73,133,155,199,211],"collaborative":[28],"work.":[29],"Design/methodology/approach":[30],"The":[31],"panelists":[32],"(Drs":[33],"Izak":[34],"Benbasat,":[35],"Paul":[36],"Benjamin":[37],"Lowry,":[38],"Stefan":[39,42],"Morana,":[40],"and":[41,49,68,71,94,106,143,145,168,178,188],"Seidel)":[43],"presented":[44],"ideas":[45,79],"related":[46,124,174],"to":[47,125,175,202],"affective":[48,177],"cognitive":[50,179],"implications":[51,180],"using":[53,151,182],"terms":[58,134,156],"(1)":[60,126],"emotional":[61],"connection":[62],"with":[63,75],"these":[64],"agents,":[65,185],"(2)":[66,146],"decision-making,":[67],"(3)":[69],"knowledge":[70],"learning":[72],"settings":[74],"agents.":[77],"These":[78,122],"provided":[80],"basis":[82],"for":[83],"moderated":[85],"(the":[88],"moderators":[89],"were":[90,103,109,120],"Drs":[91],"Isabella":[92],"Seeber":[93],"Lena":[95],"Waizenegger),":[96],"during":[97],"which":[98],"initial":[100],"position":[101],"statements":[102],"elaborated":[104],"additional":[107,118],"issues":[108,119,123,173],"raised.":[110],"Findings":[111],"Through":[112],"discussion,":[114],"set":[116],"identified.":[121],"design":[128,186],"human\u2013machine":[136],"workplace":[137],"configurations,":[138],"as":[139,141],"well":[140],"transparency":[142],"explainability,":[144],"unintended":[148,189],"consequences":[149,190],"de-evolution":[158],"social":[160],"interaction,":[161],"prioritization":[162],"machine":[164],"teammates,":[165],"psychological":[166],"health,":[167],"biased":[169],"algorithms.":[170],"Originality/value":[171],"Key":[172],"issues,":[187],"highlight":[191],"key":[192],"contemporary":[193],"research":[194,210],"challenges":[195],"that":[196,206],"allow":[197],"researchers":[198],"this":[200,212],"area":[201],"leverage":[203],"compelling":[204],"questions":[205],"can":[207],"guide":[208],"further":[209],"field.":[213]},"counts_by_year":[{"year":2026,"cited_by_count":15},{"year":2025,"cited_by_count":17},{"year":2024,"cited_by_count":14},{"year":2023,"cited_by_count":16},{"year":2022,"cited_by_count":19},{"year":2021,"cited_by_count":17},{"year":2020,"cited_by_count":6}],"updated_date":"2026-07-31T08:31:51.225901","created_date":"2025-10-10T00:00:00"}
