{"id":"https://openalex.org/W2589146968","doi":"https://doi.org/10.1108/intr-12-2015-0331","title":"Customer citizenship behavior on social networking sites","display_name":"Customer citizenship behavior on social networking sites","publication_year":2017,"publication_date":"2017-03-22","ids":{"openalex":"https://openalex.org/W2589146968","doi":"https://doi.org/10.1108/intr-12-2015-0331","mag":"2589146968"},"language":"en","primary_location":{"id":"doi:10.1108/intr-12-2015-0331","is_oa":false,"landing_page_url":"https://doi.org/10.1108/intr-12-2015-0331","pdf_url":null,"source":{"id":"https://openalex.org/S63576417","display_name":"Internet Research","issn_l":"1066-2243","issn":["1066-2243","2054-5657"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Internet Research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5012589131","display_name":"Shih-Hao Wu","orcid":null},"institutions":[{"id":"https://openalex.org/I109289231","display_name":"National Kaohsiung First University of Science and Technology","ror":"https://ror.org/03858r716","country_code":"TW","type":"education","lineage":["https://openalex.org/I109289231"]}],"countries":["TW"],"is_corresponding":true,"raw_author_name":"Shih-Hao Wu","raw_affiliation_strings":["Department of Marketing and Distribution Management, National Kaohsiung First University of Science and Technology, Kaohsiung City, Taiwan"],"affiliations":[{"raw_affiliation_string":"Department of Marketing and Distribution Management, National Kaohsiung First University of Science and Technology, Kaohsiung City, Taiwan","institution_ids":["https://openalex.org/I109289231"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5063408147","display_name":"Stephen Chi\u2010Tsun Huang","orcid":"https://orcid.org/0000-0002-6581-1504"},"institutions":[{"id":"https://openalex.org/I109289231","display_name":"National Kaohsiung First University of Science and Technology","ror":"https://ror.org/03858r716","country_code":"TW","type":"education","lineage":["https://openalex.org/I109289231"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Stephen Chi-Tsun Huang","raw_affiliation_strings":["Department of Marketing and Distribution Management, National Kaohsiung First University of Science and Technology, Kaohsiung City, Taiwan"],"affiliations":[{"raw_affiliation_string":"Department of Marketing and Distribution Management, National Kaohsiung First University of Science and Technology, Kaohsiung City, Taiwan","institution_ids":["https://openalex.org/I109289231"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5068440332","display_name":"Ching-Yi Daphne Tsai","orcid":"https://orcid.org/0000-0002-0592-8954"},"institutions":[{"id":"https://openalex.org/I33374188","display_name":"Kao Yuan University","ror":"https://ror.org/04nk1k821","country_code":"TW","type":"education","lineage":["https://openalex.org/I33374188"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Ching-Yi Daphne Tsai","raw_affiliation_strings":["Department of Marketing and Distribution Management, Kao Yuan University, Kaohsiung City, Taiwan"],"affiliations":[{"raw_affiliation_string":"Department of Marketing and Distribution Management, Kao Yuan University, Kaohsiung City, Taiwan","institution_ids":["https://openalex.org/I33374188"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5082671951","display_name":"Pei-Yi Lin","orcid":"https://orcid.org/0000-0002-3827-8855"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Pei-Yi Lin","raw_affiliation_strings":["Eva-Glory Industrial Co. Ltd, Taichung, Taiwan"],"affiliations":[{"raw_affiliation_string":"Eva-Glory Industrial Co. Ltd, Taichung, Taiwan","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5012589131"],"corresponding_institution_ids":["https://openalex.org/I109289231"],"apc_list":null,"apc_paid":null,"fwci":7.6687,"has_fulltext":false,"cited_by_count":69,"citation_normalized_percentile":{"value":0.97045985,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":96,"max":99},"biblio":{"volume":"27","issue":"2","first_page":"428","last_page":"448"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9991999864578247,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9991999864578247,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9976999759674072,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9976999759674072,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.7203313708305359},{"id":"https://openalex.org/keywords/citizenship","display_name":"Citizenship","score":0.6840470433235168},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.6639454364776611},{"id":"https://openalex.org/keywords/organizational-citizenship-behavior","display_name":"Organizational citizenship behavior","score":0.5963236093521118},{"id":"https://openalex.org/keywords/identification","display_name":"Identification (biology)","score":0.5685044527053833},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.516172468662262},{"id":"https://openalex.org/keywords/customer-service","display_name":"Customer service","score":0.4606291353702545},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4572150707244873},{"id":"https://openalex.org/keywords/customer-advocacy","display_name":"Customer advocacy","score":0.4456157684326172},{"id":"https://openalex.org/keywords/corporate-social-responsibility","display_name":"Corporate social responsibility","score":0.44068315625190735},{"id":"https://openalex.org/keywords/customer-relationship-management","display_name":"Customer relationship management","score":0.4236384928226471},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.3608492612838745},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.12797200679779053},{"id":"https://openalex.org/keywords/organizational-commitment","display_name":"Organizational commitment","score":0.062445372343063354}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.7203313708305359},{"id":"https://openalex.org/C2780781376","wikidata":"https://www.wikidata.org/wiki/Q42138","display_name":"Citizenship","level":3,"score":0.6840470433235168},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.6639454364776611},{"id":"https://openalex.org/C126583095","wikidata":"https://www.wikidata.org/wiki/Q1548752","display_name":"Organizational citizenship behavior","level":3,"score":0.5963236093521118},{"id":"https://openalex.org/C116834253","wikidata":"https://www.wikidata.org/wiki/Q2039217","display_name":"Identification (biology)","level":2,"score":0.5685044527053833},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.516172468662262},{"id":"https://openalex.org/C2984334869","wikidata":"https://www.wikidata.org/wiki/Q1060653","display_name":"Customer service","level":3,"score":0.4606291353702545},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4572150707244873},{"id":"https://openalex.org/C31367271","wikidata":"https://www.wikidata.org/wiki/Q5196444","display_name":"Customer advocacy","level":4,"score":0.4456157684326172},{"id":"https://openalex.org/C141261163","wikidata":"https://www.wikidata.org/wiki/Q218600","display_name":"Corporate social responsibility","level":2,"score":0.44068315625190735},{"id":"https://openalex.org/C98825075","wikidata":"https://www.wikidata.org/wiki/Q485643","display_name":"Customer relationship management","level":2,"score":0.4236384928226471},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.3608492612838745},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.12797200679779053},{"id":"https://openalex.org/C83030740","wikidata":"https://www.wikidata.org/wiki/Q267236","display_name":"Organizational commitment","level":2,"score":0.062445372343063354},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C59822182","wikidata":"https://www.wikidata.org/wiki/Q441","display_name":"Botany","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C94625758","wikidata":"https://www.wikidata.org/wiki/Q7163","display_name":"Politics","level":2,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/intr-12-2015-0331","is_oa":false,"landing_page_url":"https://doi.org/10.1108/intr-12-2015-0331","pdf_url":null,"source":{"id":"https://openalex.org/S63576417","display_name":"Internet Research","issn_l":"1066-2243","issn":["1066-2243","2054-5657"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Internet Research","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Reduced inequalities","id":"https://metadata.un.org/sdg/10","score":0.6399999856948853}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":102,"referenced_works":["https://openalex.org/W37897010","https://openalex.org/W161289193","https://openalex.org/W1507592641","https://openalex.org/W1517701247","https://openalex.org/W1558806363","https://openalex.org/W1560880354","https://openalex.org/W1574275446","https://openalex.org/W1965446534","https://openalex.org/W1971440513","https://openalex.org/W1972000741","https://openalex.org/W1975733460","https://openalex.org/W1976313308","https://openalex.org/W1978053763","https://openalex.org/W1978466266","https://openalex.org/W1981635817","https://openalex.org/W1982562184","https://openalex.org/W1984037412","https://openalex.org/W1985749074","https://openalex.org/W1987258130","https://openalex.org/W1989528006","https://openalex.org/W1990200894","https://openalex.org/W1993923089","https://openalex.org/W1997254581","https://openalex.org/W1997603961","https://openalex.org/W1998751590","https://openalex.org/W2002677052","https://openalex.org/W2006091427","https://openalex.org/W2006941492","https://openalex.org/W2008179038","https://openalex.org/W2012262466","https://openalex.org/W2012662491","https://openalex.org/W2013301091","https://openalex.org/W2014350505","https://openalex.org/W2022965154","https://openalex.org/W2028088874","https://openalex.org/W2029370015","https://openalex.org/W2029812672","https://openalex.org/W2035539464","https://openalex.org/W2035631916","https://openalex.org/W2039839947","https://openalex.org/W2042134810","https://openalex.org/W2043490517","https://openalex.org/W2047062737","https://openalex.org/W2048596239","https://openalex.org/W2054791578","https://openalex.org/W2057508712","https://openalex.org/W2060855982","https://openalex.org/W2062962404","https://openalex.org/W2063236559","https://openalex.org/W2063986913","https://openalex.org/W2065828401","https://openalex.org/W2070882764","https://openalex.org/W2070951272","https://openalex.org/W2072117561","https://openalex.org/W2074665722","https://openalex.org/W2078496076","https://openalex.org/W2080972365","https://openalex.org/W2081229662","https://openalex.org/W2084156729","https://openalex.org/W2085103830","https://openalex.org/W2090266480","https://openalex.org/W2091800279","https://openalex.org/W2097622232","https://openalex.org/W2097829847","https://openalex.org/W2098811322","https://openalex.org/W2104944399","https://openalex.org/W2109174512","https://openalex.org/W2111053589","https://openalex.org/W2118016181","https://openalex.org/W2118639955","https://openalex.org/W2122912498","https://openalex.org/W2126458727","https://openalex.org/W2129858935","https://openalex.org/W2131677145","https://openalex.org/W2135273139","https://openalex.org/W2137247419","https://openalex.org/W2144336601","https://openalex.org/W2148219776","https://openalex.org/W2148646703","https://openalex.org/W2150229941","https://openalex.org/W2151922135","https://openalex.org/W2158786704","https://openalex.org/W2160330485","https://openalex.org/W2160771523","https://openalex.org/W2166649938","https://openalex.org/W2170899200","https://openalex.org/W2281208315","https://openalex.org/W2322756736","https://openalex.org/W2326448563","https://openalex.org/W2562630631","https://openalex.org/W2795830980","https://openalex.org/W2936089245","https://openalex.org/W3121814471","https://openalex.org/W3124529843","https://openalex.org/W3126088754","https://openalex.org/W3126090267","https://openalex.org/W4211068185","https://openalex.org/W4240920800","https://openalex.org/W4243667233","https://openalex.org/W4247683719","https://openalex.org/W4250063166","https://openalex.org/W4292811746"],"related_works":["https://openalex.org/W2026237340","https://openalex.org/W2513277341","https://openalex.org/W2808328439","https://openalex.org/W3007976784","https://openalex.org/W2075964274","https://openalex.org/W2094607796","https://openalex.org/W2408876202","https://openalex.org/W3121310208","https://openalex.org/W2980540169","https://openalex.org/W1979439403"],"abstract_inverted_index":{"Abstract":[0],"Purpose":[1],"The":[2,85,110,145,205],"purpose":[3],"of":[4,12,40,55,78,152,174,212],"this":[5],"paper":[6],"is":[7],"to":[8,63,74,139,142,162,177,192],"examine":[9],"the":[10,13,38,52,65,76,79,149,163,168,180,193,202,210],"impact":[11,39],"customer-":[14],"and":[15,22,58,82,91,103,155,171,176,221],"firm-focused":[16],"driving":[17],"factors,":[18],"relationship":[19],"quality":[20],"(RQ),":[21],"identification":[23,93,105,138],"on":[24,29,185,201,209,219,238],"customer":[25],"citizenship":[26],"behaviors":[27,200],"(CCB)":[28],"corporate":[30,186,203],"social":[31],"networking":[32],"sites":[33],"(SNS),":[34],"as":[35,37],"well":[36],"service":[41,115,121,217],"attribute":[42,218],"in":[43,61],"such":[44,118],"relationship.":[45],"Design/methodology/approach":[46],"A":[47,68],"survey":[48],"was":[49,72],"conducted":[50],"among":[51],"Facebook":[53],"members":[54],"7-Eleven":[56],"(318)":[57],"Starbucks":[59],"(316)":[60],"Taiwan":[62],"test":[64,75],"proposed":[66],"framework.":[67],"structural":[69],"equation":[70],"modeling":[71],"used":[73],"validity":[77],"research":[80],"model":[81],"hypotheses.":[83],"Findings":[84],"results":[86,146,206],"reveal":[87,112,179],"that":[88,196],"SNS":[89,92,129,153,156],"RQ":[90,154],"are":[94,107],"key":[95],"factors":[96],"affecting":[97],"CCB,":[98],"whereas":[99],"financial":[100],"bond":[101],"(firm-focused)":[102],"consumer-company":[104],"(customer-focused)":[106],"critical":[108],"initiators.":[109],"findings":[111],"contingencies":[113],"across":[114],"attributes":[116,228],"for":[117,216],"effects.":[119],"Experienced":[120],"firms":[122,134,225],"can":[123,229],"better":[124],"encourage":[125],"CCB":[126,184,237],"by":[127,165],"intimating":[128],"relationships":[130],"with":[131,226],"followers.":[132],"Search":[133],"should":[135],"secure":[136],"online":[137],"enable":[140],"customers":[141],"perform":[143],"CCB.":[144],"also":[147,190],"confirm":[148],"mediating":[150],"effects":[151],"identification.":[157],"Originality/value":[158],"This":[159,188],"study":[160,189],"contributes":[161],"literature":[164],"simultaneously":[166],"examining":[167],"firm":[169],"(external)-":[170],"individual":[172],"(internal)-level":[173],"incentives,":[175],"further":[178,222],"main":[181],"drivers":[182],"encouraging":[183,236],"SNS.":[187,204,239],"belongs":[191],"limited":[194,233],"studies":[195],"discuss":[197],"consumer":[198],"voluntary":[199],"shed":[207],"light":[208],"existence":[211],"a":[213],"contingency":[214],"role":[215],"SNS,":[220],"suggest":[223],"how":[224],"distinct":[227],"effectively":[230],"allocate":[231],"their":[232],"resources":[234],"when":[235]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":5},{"year":2024,"cited_by_count":10},{"year":2023,"cited_by_count":14},{"year":2022,"cited_by_count":9},{"year":2021,"cited_by_count":8},{"year":2020,"cited_by_count":8},{"year":2019,"cited_by_count":5},{"year":2018,"cited_by_count":6},{"year":2017,"cited_by_count":3}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
