{"id":"https://openalex.org/W2786902357","doi":"https://doi.org/10.1108/intr-10-2016-0303","title":"Relationship between e-servicescape and purchase intention among heavy and light internet users","display_name":"Relationship between e-servicescape and purchase intention among heavy and light internet users","publication_year":2018,"publication_date":"2018-02-13","ids":{"openalex":"https://openalex.org/W2786902357","doi":"https://doi.org/10.1108/intr-10-2016-0303","mag":"2786902357"},"language":"en","primary_location":{"id":"doi:10.1108/intr-10-2016-0303","is_oa":false,"landing_page_url":"https://doi.org/10.1108/intr-10-2016-0303","pdf_url":null,"source":{"id":"https://openalex.org/S63576417","display_name":"Internet Research","issn_l":"1066-2243","issn":["1066-2243","2054-5657"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Internet Research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5086296517","display_name":"Hsu-Ju Teng","orcid":"https://orcid.org/0000-0003-2401-0054"},"institutions":[{"id":"https://openalex.org/I91279580","display_name":"Chung Shan Medical University","ror":"https://ror.org/059ryjv25","country_code":"TW","type":"education","lineage":["https://openalex.org/I91279580"]}],"countries":["TW"],"is_corresponding":true,"raw_author_name":"Hsu-Ju Teng","raw_affiliation_strings":["Department of Health Diet and Industry Management, Chung-Shan Medical University, Taichung, Taiwan"],"affiliations":[{"raw_affiliation_string":"Department of Health Diet and Industry Management, Chung-Shan Medical University, Taichung, Taiwan","institution_ids":["https://openalex.org/I91279580"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5001234956","display_name":"Jia-Jen Ni","orcid":null},"institutions":[{"id":"https://openalex.org/I78768145","display_name":"Chihlee Institute of Technology","ror":"https://ror.org/02pcbw160","country_code":"TW","type":"education","lineage":["https://openalex.org/I78768145"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Jia-Jen Ni","raw_affiliation_strings":["Department of Applied Japanese, Chihlee Institute of Technology, New Taipei, Taiwan"],"affiliations":[{"raw_affiliation_string":"Department of Applied Japanese, Chihlee Institute of Technology, New Taipei, Taiwan","institution_ids":["https://openalex.org/I78768145"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5090097024","display_name":"Hsiao-Han Chen","orcid":"https://orcid.org/0000-0001-7707-1980"},"institutions":[{"id":"https://openalex.org/I91279580","display_name":"Chung Shan Medical University","ror":"https://ror.org/059ryjv25","country_code":"TW","type":"education","lineage":["https://openalex.org/I91279580"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Hsiao-Han Chen","raw_affiliation_strings":["Department of Health Diet and Industry Management, Chung-Shan Medical University, Taichung, Taiwan"],"affiliations":[{"raw_affiliation_string":"Department of Health Diet and Industry Management, Chung-Shan Medical University, Taichung, Taiwan","institution_ids":["https://openalex.org/I91279580"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5086296517"],"corresponding_institution_ids":["https://openalex.org/I91279580"],"apc_list":null,"apc_paid":null,"fwci":8.3054,"has_fulltext":false,"cited_by_count":64,"citation_normalized_percentile":{"value":0.97143742,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":100},"biblio":{"volume":"28","issue":"2","first_page":"333","last_page":"350"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/servicescape","display_name":"Servicescape","score":0.9272605180740356},{"id":"https://openalex.org/keywords/interactivity","display_name":"Interactivity","score":0.8076441287994385},{"id":"https://openalex.org/keywords/the-internet","display_name":"The Internet","score":0.6016509532928467},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.553779125213623},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.50790935754776},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.49767306447029114},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.4970534145832062},{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.48071911931037903},{"id":"https://openalex.org/keywords/structural-equation-modeling","display_name":"Structural equation modeling","score":0.4656755328178406},{"id":"https://openalex.org/keywords/consumption","display_name":"Consumption (sociology)","score":0.44181716442108154},{"id":"https://openalex.org/keywords/e-commerce","display_name":"E-commerce","score":0.428705632686615},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.37899428606033325},{"id":"https://openalex.org/keywords/internet-privacy","display_name":"Internet privacy","score":0.3357337713241577},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.30129480361938477},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.28649407625198364},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.13584181666374207},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.12592139840126038},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.09311386942863464},{"id":"https://openalex.org/keywords/creativity","display_name":"Creativity","score":0.07886144518852234}],"concepts":[{"id":"https://openalex.org/C2776115432","wikidata":"https://www.wikidata.org/wiki/Q7455855","display_name":"Servicescape","level":3,"score":0.9272605180740356},{"id":"https://openalex.org/C144430266","wikidata":"https://www.wikidata.org/wiki/Q839721","display_name":"Interactivity","level":2,"score":0.8076441287994385},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.6016509532928467},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.553779125213623},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.50790935754776},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.49767306447029114},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4970534145832062},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.48071911931037903},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.4656755328178406},{"id":"https://openalex.org/C30772137","wikidata":"https://www.wikidata.org/wiki/Q5164762","display_name":"Consumption (sociology)","level":2,"score":0.44181716442108154},{"id":"https://openalex.org/C78597825","wikidata":"https://www.wikidata.org/wiki/Q484847","display_name":"E-commerce","level":2,"score":0.428705632686615},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.37899428606033325},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.3357337713241577},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.30129480361938477},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.28649407625198364},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.13584181666374207},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.12592139840126038},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.09311386942863464},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.07886144518852234},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/intr-10-2016-0303","is_oa":false,"landing_page_url":"https://doi.org/10.1108/intr-10-2016-0303","pdf_url":null,"source":{"id":"https://openalex.org/S63576417","display_name":"Internet Research","issn_l":"1066-2243","issn":["1066-2243","2054-5657"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Internet Research","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","score":0.46000000834465027,"display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":59,"referenced_works":["https://openalex.org/W578166409","https://openalex.org/W1482244801","https://openalex.org/W1496983414","https://openalex.org/W1503344847","https://openalex.org/W1531029141","https://openalex.org/W1534216721","https://openalex.org/W1565619930","https://openalex.org/W1574235309","https://openalex.org/W1590086943","https://openalex.org/W1904877213","https://openalex.org/W1968626930","https://openalex.org/W1970920281","https://openalex.org/W1986084420","https://openalex.org/W1987258130","https://openalex.org/W1991091605","https://openalex.org/W2003405933","https://openalex.org/W2016877229","https://openalex.org/W2017679397","https://openalex.org/W2018206938","https://openalex.org/W2018657152","https://openalex.org/W2021009055","https://openalex.org/W2022727669","https://openalex.org/W2025597167","https://openalex.org/W2028767819","https://openalex.org/W2028868116","https://openalex.org/W2035581582","https://openalex.org/W2038125955","https://openalex.org/W2039136368","https://openalex.org/W2044825288","https://openalex.org/W2046752514","https://openalex.org/W2047694710","https://openalex.org/W2054353370","https://openalex.org/W2059645777","https://openalex.org/W2068938082","https://openalex.org/W2073471018","https://openalex.org/W2081828637","https://openalex.org/W2084890134","https://openalex.org/W2086280861","https://openalex.org/W2099078684","https://openalex.org/W2102847240","https://openalex.org/W2127481627","https://openalex.org/W2150238850","https://openalex.org/W2153551954","https://openalex.org/W2160497216","https://openalex.org/W2162569036","https://openalex.org/W2167353423","https://openalex.org/W2198115191","https://openalex.org/W2302494175","https://openalex.org/W2326900857","https://openalex.org/W2328364524","https://openalex.org/W2332315326","https://openalex.org/W2432293397","https://openalex.org/W2519842788","https://openalex.org/W2523526324","https://openalex.org/W2622416101","https://openalex.org/W2623754157","https://openalex.org/W3125671705","https://openalex.org/W4235678817","https://openalex.org/W4238559129"],"related_works":["https://openalex.org/W2585905230","https://openalex.org/W4255325833","https://openalex.org/W3181041607","https://openalex.org/W2218582923","https://openalex.org/W2316391547","https://openalex.org/W3027114258","https://openalex.org/W4253992807","https://openalex.org/W2228119668","https://openalex.org/W1993991875","https://openalex.org/W2183309810"],"abstract_inverted_index":{"Purpose":[0],"Previous":[1],"studies":[2,17],"of":[3,27,43,52,187],"e-servicescapes":[4,53],"have":[5,18,145],"considered":[6],"general":[7,104],"internet":[8,66,82,180],"consumers":[9],"as":[10,68],"the":[11,24,41,49,89,113,132,157,171,173,183],"main":[12,25],"research":[13],"subjects;":[14],"however,":[15],"some":[16],"argued":[19],"that":[20,140],"heavy":[21,30,63,109,177,209,227],"users":[22,67,83,181,230],"are":[23,205],"sources":[26],"consumption.":[28],"Understanding":[29],"user\u2019s":[31],"consumption":[32,201],"traits":[33],"is":[34,46],"crucial":[35,115,134],"for":[36,185],"enhancing":[37],"company":[38],"profits;":[39],"hence,":[40],"purpose":[42],"this":[44],"paper":[45],"to":[47,76,199,207,223],"compare":[48],"significant":[50,146],"attributes":[51,189],"and":[54,64,88,100,121,124,167,178,190,195,210,217,225,228,231],"clarify":[55],"their":[56,192,214,233],"relationship":[57],"with":[58,84,164],"purchase":[59,106,162,196,234],"intention":[60,163,197],"by":[61,118,160],"employing":[62],"light":[65,127,153,179,211,229],"moderators.":[69],"Design/methodology/approach":[70],"An":[71],"online":[72,85],"questionnaire":[73],"was":[74,112,131],"used":[75],"collected":[77],"data":[78,137],"from":[79],"342":[80],"valid":[81],"shopping":[86],"experience,":[87],"differences":[90],"were":[91],"compared":[92],"through":[93],"structural":[94],"equation":[95],"modeling.":[96],"Findings":[97],"Aesthetic":[98,129],"appeal":[99,130],"interactivity":[101,111],"significantly":[102],"increase":[103],"users\u2019":[105],"intentions.":[107,235],"For":[108,126],"users,":[110,128,212],"most":[114],"factor,":[116],"followed":[117],"esthetic":[119],"appeal,":[120],"then":[122],"layout":[123],"functionality.":[125],"only":[133],"factor.":[135],"The":[136],"also":[138],"reveal":[139],"financial":[141],"security":[142],"does":[143],"not":[144],"positive":[147],"effects":[148],"on":[149],"general,":[150],"heavy,":[151],"or":[152],"users.":[154],"Originality/value":[155],"Using":[156],"insight":[158],"gained":[159],"integrating":[161],"e-service":[165],"quality":[166,188],"segmentation":[168],"theory":[169],"in":[170],"e-servicescape,":[172],"authors":[174],"display":[175],"how":[176],"evaluate":[182],"e-servicescape":[184],"signals":[186],"contribute":[191],"cognitive":[193],"response":[194],"according":[198],"different":[200],"traits.":[202],"Internet":[203],"retailers":[204],"recommended":[206],"segment":[208],"redesign":[213],"current":[215],"e-servicescapes,":[216],"provide":[218],"more":[219],"appropriate":[220],"marketing":[221],"strategies":[222],"attract":[224],"keep":[226],"enhance":[232]},"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":9},{"year":2023,"cited_by_count":10},{"year":2022,"cited_by_count":15},{"year":2021,"cited_by_count":12},{"year":2020,"cited_by_count":5},{"year":2019,"cited_by_count":6},{"year":2018,"cited_by_count":2}],"updated_date":"2026-04-02T15:55:50.835912","created_date":"2025-10-10T00:00:00"}