{"id":"https://openalex.org/W2606067522","doi":"https://doi.org/10.1108/intr-08-2016-0243","title":"Five-star or thumbs-up? The influence of rating system types on users\u2019 perceptions of information quality, cognitive effort, enjoyment and continuance intention","display_name":"Five-star or thumbs-up? The influence of rating system types on users\u2019 perceptions of information quality, cognitive effort, enjoyment and continuance intention","publication_year":2017,"publication_date":"2017-04-19","ids":{"openalex":"https://openalex.org/W2606067522","doi":"https://doi.org/10.1108/intr-08-2016-0243","mag":"2606067522"},"language":"en","primary_location":{"id":"doi:10.1108/intr-08-2016-0243","is_oa":false,"landing_page_url":"https://doi.org/10.1108/intr-08-2016-0243","pdf_url":null,"source":{"id":"https://openalex.org/S63576417","display_name":"Internet Research","issn_l":"1066-2243","issn":["1066-2243","2054-5657"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Internet Research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5028726496","display_name":"Chi-Wen Chen","orcid":"https://orcid.org/0000-0002-8700-4092"},"institutions":[{"id":"https://openalex.org/I290598920","display_name":"California State University, Dominguez Hills","ror":"https://ror.org/04pyvbw03","country_code":"US","type":"education","lineage":["https://openalex.org/I290598920"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Chi-Wen Chen","raw_affiliation_strings":["California State University, Dominguez Hills, Carson, California, USA"],"affiliations":[{"raw_affiliation_string":"California State University, Dominguez Hills, Carson, California, USA","institution_ids":["https://openalex.org/I290598920"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5028726496"],"corresponding_institution_ids":["https://openalex.org/I290598920"],"apc_list":null,"apc_paid":null,"fwci":8.2206,"has_fulltext":false,"cited_by_count":48,"citation_normalized_percentile":{"value":0.97178809,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":"27","issue":"3","first_page":"478","last_page":"494"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9988999962806702,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9986000061035156,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/continuance","display_name":"Continuance","score":0.748866856098175},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.6483582854270935},{"id":"https://openalex.org/keywords/cognition","display_name":"Cognition","score":0.6379398703575134},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.6175193786621094},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.5797050595283508},{"id":"https://openalex.org/keywords/perception","display_name":"Perception","score":0.5705234408378601},{"id":"https://openalex.org/keywords/applied-psychology","display_name":"Applied psychology","score":0.5359298586845398},{"id":"https://openalex.org/keywords/variety","display_name":"Variety (cybernetics)","score":0.5187826156616211},{"id":"https://openalex.org/keywords/information-quality","display_name":"Information quality","score":0.438726007938385},{"id":"https://openalex.org/keywords/decision-quality","display_name":"Decision quality","score":0.4249190092086792},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.36432600021362305},{"id":"https://openalex.org/keywords/cognitive-psychology","display_name":"Cognitive psychology","score":0.33148735761642456},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.2843397855758667},{"id":"https://openalex.org/keywords/information-system","display_name":"Information system","score":0.258367657661438},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.2462422251701355},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.08937746286392212},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.07880884408950806}],"concepts":[{"id":"https://openalex.org/C2780081655","wikidata":"https://www.wikidata.org/wiki/Q763365","display_name":"Continuance","level":2,"score":0.748866856098175},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.6483582854270935},{"id":"https://openalex.org/C169900460","wikidata":"https://www.wikidata.org/wiki/Q2200417","display_name":"Cognition","level":2,"score":0.6379398703575134},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.6175193786621094},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5797050595283508},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.5705234408378601},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.5359298586845398},{"id":"https://openalex.org/C136197465","wikidata":"https://www.wikidata.org/wiki/Q1729295","display_name":"Variety (cybernetics)","level":2,"score":0.5187826156616211},{"id":"https://openalex.org/C45983554","wikidata":"https://www.wikidata.org/wiki/Q3412851","display_name":"Information quality","level":3,"score":0.438726007938385},{"id":"https://openalex.org/C2779351106","wikidata":"https://www.wikidata.org/wiki/Q24965456","display_name":"Decision quality","level":3,"score":0.4249190092086792},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.36432600021362305},{"id":"https://openalex.org/C180747234","wikidata":"https://www.wikidata.org/wiki/Q23373","display_name":"Cognitive psychology","level":1,"score":0.33148735761642456},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2843397855758667},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.258367657661438},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.2462422251701355},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.08937746286392212},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.07880884408950806},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C57035238","wikidata":"https://www.wikidata.org/wiki/Q16938583","display_name":"Team effectiveness","level":2,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/intr-08-2016-0243","is_oa":false,"landing_page_url":"https://doi.org/10.1108/intr-08-2016-0243","pdf_url":null,"source":{"id":"https://openalex.org/S63576417","display_name":"Internet Research","issn_l":"1066-2243","issn":["1066-2243","2054-5657"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Internet Research","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/16","display_name":"Peace, Justice and strong institutions","score":0.550000011920929}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":64,"referenced_works":["https://openalex.org/W62824994","https://openalex.org/W238036303","https://openalex.org/W1520717810","https://openalex.org/W1529954805","https://openalex.org/W1553476630","https://openalex.org/W1567381079","https://openalex.org/W1588864826","https://openalex.org/W1681967330","https://openalex.org/W1791587663","https://openalex.org/W1807769453","https://openalex.org/W1810516467","https://openalex.org/W1973104807","https://openalex.org/W1983024236","https://openalex.org/W1985305208","https://openalex.org/W1992018742","https://openalex.org/W1998032402","https://openalex.org/W1999615887","https://openalex.org/W1999830576","https://openalex.org/W2006148096","https://openalex.org/W2025668003","https://openalex.org/W2035145512","https://openalex.org/W2035649838","https://openalex.org/W2042970044","https://openalex.org/W2047647251","https://openalex.org/W2050251515","https://openalex.org/W2057012437","https://openalex.org/W2083905551","https://openalex.org/W2085756167","https://openalex.org/W2090889161","https://openalex.org/W2100058029","https://openalex.org/W2102588225","https://openalex.org/W2107045209","https://openalex.org/W2110506823","https://openalex.org/W2115023510","https://openalex.org/W2116354394","https://openalex.org/W2118110394","https://openalex.org/W2119681300","https://openalex.org/W2120115642","https://openalex.org/W2123334556","https://openalex.org/W2126164224","https://openalex.org/W2126274682","https://openalex.org/W2131217576","https://openalex.org/W2131772791","https://openalex.org/W2133318677","https://openalex.org/W2138752966","https://openalex.org/W2145360759","https://openalex.org/W2160756984","https://openalex.org/W2162708835","https://openalex.org/W2163455955","https://openalex.org/W2163528872","https://openalex.org/W2169737976","https://openalex.org/W2177923071","https://openalex.org/W2306384419","https://openalex.org/W2413538488","https://openalex.org/W2466992792","https://openalex.org/W2473661534","https://openalex.org/W2474414920","https://openalex.org/W3021091992","https://openalex.org/W3121859504","https://openalex.org/W3125672425","https://openalex.org/W3141714916","https://openalex.org/W3141789851","https://openalex.org/W4247351433","https://openalex.org/W4386767380"],"related_works":["https://openalex.org/W1971474803","https://openalex.org/W131715310","https://openalex.org/W1990282549","https://openalex.org/W2913713255","https://openalex.org/W2744042419","https://openalex.org/W4386283538","https://openalex.org/W4241052666","https://openalex.org/W2901568144","https://openalex.org/W2142475445","https://openalex.org/W2088023977"],"abstract_inverted_index":{"Abstract":[0],"Purpose":[1],"Recent":[2],"years":[3],"have":[4,17],"witnessed":[5],"the":[6,15,42,47,66,126,174,221,245,279,285,310,316,320],"development":[7],"of":[8,11,26,36,68,74,109,195,236,247,262],"a":[9,85,94,107,134,142,149],"variety":[10],"rating":[12,50,110,136,151,178,192,206,217,228,237,256,275,297,300,311,323],"systems":[13,51,179,207,218,238,276,298,324],"but":[14],"authors":[16],"little":[18],"knowledge":[19],"about":[20],"their":[21],"impact":[22],"on":[23,203,211],"users'":[24],"perceptions":[25],"information":[27,160,248],"quality,":[28],"cognitive":[29,44,127,164,317,332],"decision":[30,144,165],"effort,":[31],"and":[32,56,58,62,119,145,167,186,190,239,254,326,343],"enjoyment.":[33],"The":[34,90,103,122,260],"purpose":[35],"this":[37,263,329],"paper":[38],"is":[39,93,106],"to":[40,138,172,243,309,345,347],"understand":[41],"potential":[43],"fit":[45,128,156,318,333],"underlining":[46,319],"relationship":[48,321],"between":[49,322],"types":[52,116,235,325],"(i.e.":[53,60,250],"five-star,":[54,253],"binary-visual,":[55,118],"binary-textual)":[57],"tasks":[59],"purchase-decision":[61],"browsing":[63],"tasks)":[64],"in":[65,168,220,241,272],"context":[67],"shopping":[69,212],"websites.":[70,213],"Design/methodology/approach":[71],"A":[72],"total":[73],"191":[75],"subjects":[76],"were":[77],"obtained.":[78],"This":[79,155,200,306],"study":[80,201,264,307,330],"conducted":[81],"an":[82],"experiment":[83],"with":[84],"2\u00d73":[86],"between-subject":[87],"factorial":[88],"design.":[89],"first":[91],"dimension":[92,105],"task":[95,196],"that":[96,112,125,208,339],"has":[97,113],"two":[98],"conditions":[99],"(purchasing":[100],"vs":[101],"browsing).":[102],"second":[104],"type":[108],"system":[111,137,152,312],"three":[114,204],"different":[115],"(binary-textual,":[117],"five-star).":[120],"Findings":[121],"results":[123,261],"show":[124],"may":[129],"occur":[130],"when":[131,146],"individuals":[132],"use":[133,148],"five-star":[135,177,296],"help":[139],"them":[140],"make":[141,181],"purchasing":[143],"they":[147,281],"binary-visual":[150],"while":[153,162],"browsing.":[154],"might":[157],"increase":[158],"perceived":[159,341],"quality":[161],"decrease":[163],"efforts,":[166],"turn":[169],"raise":[170],"intention":[171,344],"adopt":[173],"systems.":[175,229],"Moreover,":[176],"can":[180,232],"users":[182],"feel":[183],"more":[184,291,303],"fun":[185],"enjoyment":[187,342],"than":[188],"binary-textual":[189],"visual":[191],"systems,":[193],"regardless":[194],"type.":[197],"Research":[198],"limitations/implications":[199],"focuses":[202],"main":[205],"are":[209,282,290,302],"popular":[210],"Nevertheless,":[214],"few":[215],"other":[216,234],"exist":[219],"market":[222],"such":[223],"as":[224],"unitary":[225],"or":[226,287],"ten-star":[227,255],"Further":[230],"studies":[231],"consider":[233],"address,":[240],"addition":[242],"representation,":[244],"issue":[246],"granularity":[249],"unitary,":[251],"binary,":[252],"systems).":[257],"Practical":[258],"implications":[259],"could":[265],"provide":[266],"design":[267],"principles":[268],"for":[269],"web":[270],"designers":[271],"determining":[273],"which":[274],"best":[277],"match":[278],"websites":[280,286],"developing.":[283],"If":[284],"specific":[288],"webpages":[289],"utilitarian":[292],"oriented":[293],"(hedonic":[294],"oriented),":[295],"(binary-visual":[299],"systems)":[301],"appropriate.":[304],"Originality/value":[305],"contributes":[308],"literature":[313],"by":[314,335],"examining":[315],"tasks.":[327],"Importantly,":[328],"extends":[331],"theory":[334],"considering":[336],"affective":[337],"responses,":[338],"is,":[340],"continue":[346],"use.":[348]},"counts_by_year":[{"year":2025,"cited_by_count":6},{"year":2024,"cited_by_count":7},{"year":2023,"cited_by_count":6},{"year":2022,"cited_by_count":10},{"year":2021,"cited_by_count":6},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":6},{"year":2018,"cited_by_count":3},{"year":2017,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}