{"id":"https://openalex.org/W3205324656","doi":"https://doi.org/10.1108/intr-07-2020-0385","title":"How does differentiated multichannel collaboration matter? The boom-bust effects on online\u2013offline store images","display_name":"How does differentiated multichannel collaboration matter? The boom-bust effects on online\u2013offline store images","publication_year":2021,"publication_date":"2021-10-21","ids":{"openalex":"https://openalex.org/W3205324656","doi":"https://doi.org/10.1108/intr-07-2020-0385","mag":"3205324656"},"language":"en","primary_location":{"id":"doi:10.1108/intr-07-2020-0385","is_oa":false,"landing_page_url":"https://doi.org/10.1108/intr-07-2020-0385","pdf_url":null,"source":{"id":"https://openalex.org/S63576417","display_name":"Internet Research","issn_l":"1066-2243","issn":["1066-2243","2054-5657"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Internet Research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5053767638","display_name":"Yingzhao He","orcid":"https://orcid.org/0000-0003-1842-4453"},"institutions":[{"id":"https://openalex.org/I68986083","display_name":"Northwest Normal University","ror":"https://ror.org/00gx3j908","country_code":"CN","type":"education","lineage":["https://openalex.org/I68986083"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Yingzhao He","raw_affiliation_strings":["School of Business, Northwest Normal University, Lanzhou, China"],"affiliations":[{"raw_affiliation_string":"School of Business, Northwest Normal University, Lanzhou, China","institution_ids":["https://openalex.org/I68986083"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101973624","display_name":"Yan Yu","orcid":"https://orcid.org/0000-0002-0979-3890"},"institutions":[{"id":"https://openalex.org/I78988378","display_name":"Renmin University of China","ror":"https://ror.org/041pakw92","country_code":"CN","type":"education","lineage":["https://openalex.org/I78988378"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Yan Yu","raw_affiliation_strings":["School of Information, Renmin University of China, Beijing, China"],"affiliations":[{"raw_affiliation_string":"School of Information, Renmin University of China, Beijing, China","institution_ids":["https://openalex.org/I78988378"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5019313350","display_name":"Meiyun Zuo","orcid":"https://orcid.org/0000-0002-5281-5071"},"institutions":[{"id":"https://openalex.org/I78988378","display_name":"Renmin University of China","ror":"https://ror.org/041pakw92","country_code":"CN","type":"education","lineage":["https://openalex.org/I78988378"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Meiyun Zuo","raw_affiliation_strings":["School of Information, Renmin University of China, Beijing, China"],"affiliations":[{"raw_affiliation_string":"School of Information, Renmin University of China, Beijing, China","institution_ids":["https://openalex.org/I78988378"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5053767638"],"corresponding_institution_ids":["https://openalex.org/I68986083"],"apc_list":null,"apc_paid":null,"fwci":0.7259,"has_fulltext":false,"cited_by_count":5,"citation_normalized_percentile":{"value":0.80146079,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":"32","issue":"3","first_page":"843","last_page":"874"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9980000257492065,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.996399998664856,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/online-and-offline","display_name":"Online and offline","score":0.816344141960144},{"id":"https://openalex.org/keywords/database-transaction","display_name":"Database transaction","score":0.6304551959037781},{"id":"https://openalex.org/keywords/bust","display_name":"Bust","score":0.5550398230552673},{"id":"https://openalex.org/keywords/boom","display_name":"Boom","score":0.5468490123748779},{"id":"https://openalex.org/keywords/structural-equation-modeling","display_name":"Structural equation modeling","score":0.4606826901435852},{"id":"https://openalex.org/keywords/transaction-data","display_name":"Transaction data","score":0.459168016910553},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.449799507856369},{"id":"https://openalex.org/keywords/offline-learning","display_name":"Offline learning","score":0.4146220088005066},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.3493794798851013},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.3397822678089142},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.2151954472064972},{"id":"https://openalex.org/keywords/database","display_name":"Database","score":0.2073364555835724}],"concepts":[{"id":"https://openalex.org/C2780102126","wikidata":"https://www.wikidata.org/wiki/Q10928179","display_name":"Online and offline","level":2,"score":0.816344141960144},{"id":"https://openalex.org/C75949130","wikidata":"https://www.wikidata.org/wiki/Q848010","display_name":"Database transaction","level":2,"score":0.6304551959037781},{"id":"https://openalex.org/C2778929795","wikidata":"https://www.wikidata.org/wiki/Q17489160","display_name":"Bust","level":3,"score":0.5550398230552673},{"id":"https://openalex.org/C141441539","wikidata":"https://www.wikidata.org/wiki/Q1970908","display_name":"Boom","level":2,"score":0.5468490123748779},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.4606826901435852},{"id":"https://openalex.org/C127722929","wikidata":"https://www.wikidata.org/wiki/Q7833714","display_name":"Transaction data","level":3,"score":0.459168016910553},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.449799507856369},{"id":"https://openalex.org/C2780490138","wikidata":"https://www.wikidata.org/wiki/Q7079636","display_name":"Offline learning","level":3,"score":0.4146220088005066},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3493794798851013},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3397822678089142},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.2151954472064972},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.2073364555835724},{"id":"https://openalex.org/C2986087404","wikidata":"https://www.wikidata.org/wiki/Q15946010","display_name":"Online learning","level":2,"score":0.0},{"id":"https://openalex.org/C87717796","wikidata":"https://www.wikidata.org/wiki/Q146326","display_name":"Environmental engineering","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/intr-07-2020-0385","is_oa":false,"landing_page_url":"https://doi.org/10.1108/intr-07-2020-0385","pdf_url":null,"source":{"id":"https://openalex.org/S63576417","display_name":"Internet Research","issn_l":"1066-2243","issn":["1066-2243","2054-5657"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Internet Research","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure","score":0.4699999988079071}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":112,"referenced_works":["https://openalex.org/W1505596080","https://openalex.org/W1600139810","https://openalex.org/W1695914413","https://openalex.org/W1763653324","https://openalex.org/W1966930701","https://openalex.org/W1967228352","https://openalex.org/W1969278263","https://openalex.org/W1977735025","https://openalex.org/W1977742349","https://openalex.org/W1981425185","https://openalex.org/W1995852456","https://openalex.org/W1997201796","https://openalex.org/W1999062425","https://openalex.org/W2002725950","https://openalex.org/W2014411799","https://openalex.org/W2017167557","https://openalex.org/W2025368759","https://openalex.org/W2027617211","https://openalex.org/W2027987703","https://openalex.org/W2029186508","https://openalex.org/W2032285541","https://openalex.org/W2034170327","https://openalex.org/W2034599661","https://openalex.org/W2035813107","https://openalex.org/W2038006645","https://openalex.org/W2038125955","https://openalex.org/W2049159124","https://openalex.org/W2056768180","https://openalex.org/W2058418786","https://openalex.org/W2059663374","https://openalex.org/W2061283430","https://openalex.org/W2061516556","https://openalex.org/W2062129386","https://openalex.org/W2070036758","https://openalex.org/W2074905750","https://openalex.org/W2076803565","https://openalex.org/W2077687926","https://openalex.org/W2081089760","https://openalex.org/W2083567949","https://openalex.org/W2086915405","https://openalex.org/W2089612262","https://openalex.org/W2095743576","https://openalex.org/W2096758485","https://openalex.org/W2099686287","https://openalex.org/W2099979943","https://openalex.org/W2100408980","https://openalex.org/W2104212223","https://openalex.org/W2104925392","https://openalex.org/W2106096361","https://openalex.org/W2107572880","https://openalex.org/W2108415630","https://openalex.org/W2115981184","https://openalex.org/W2122115020","https://openalex.org/W2122807359","https://openalex.org/W2122912498","https://openalex.org/W2123594576","https://openalex.org/W2131821896","https://openalex.org/W2132159329","https://openalex.org/W2136612012","https://openalex.org/W2153913349","https://openalex.org/W2155280457","https://openalex.org/W2158473515","https://openalex.org/W2160154797","https://openalex.org/W2161954880","https://openalex.org/W2163550632","https://openalex.org/W2166048859","https://openalex.org/W2211541196","https://openalex.org/W2214485403","https://openalex.org/W2239794783","https://openalex.org/W2303359345","https://openalex.org/W2312302756","https://openalex.org/W2402101012","https://openalex.org/W2415245528","https://openalex.org/W2482928905","https://openalex.org/W2487140493","https://openalex.org/W2519842788","https://openalex.org/W2532859047","https://openalex.org/W2577037590","https://openalex.org/W2596584267","https://openalex.org/W2607066586","https://openalex.org/W2728191047","https://openalex.org/W2729339203","https://openalex.org/W2733986035","https://openalex.org/W2756653637","https://openalex.org/W2777339599","https://openalex.org/W2793509955","https://openalex.org/W2809662205","https://openalex.org/W2903118974","https://openalex.org/W2932892917","https://openalex.org/W2941406785","https://openalex.org/W2950727595","https://openalex.org/W2972324459","https://openalex.org/W2973453257","https://openalex.org/W2993383943","https://openalex.org/W2998758775","https://openalex.org/W3015883092","https://openalex.org/W3025333571","https://openalex.org/W3034143956","https://openalex.org/W3085284030","https://openalex.org/W3090907072","https://openalex.org/W3122249463","https://openalex.org/W3122331455","https://openalex.org/W3122687407","https://openalex.org/W3122724846","https://openalex.org/W3123725440","https://openalex.org/W3124392856","https://openalex.org/W3124510033","https://openalex.org/W3125686817","https://openalex.org/W3125738729","https://openalex.org/W3126022826","https://openalex.org/W4229854121","https://openalex.org/W4249135598"],"related_works":["https://openalex.org/W3130401151","https://openalex.org/W2480348369","https://openalex.org/W2964376215","https://openalex.org/W3122981517","https://openalex.org/W2288774045","https://openalex.org/W3089059013","https://openalex.org/W3030256362","https://openalex.org/W2800410106","https://openalex.org/W2944361826","https://openalex.org/W2749246293"],"abstract_inverted_index":{"Purpose":[0],"Drawing":[1],"on":[2,38,108,162],"open":[3,179],"systems":[4,180],"theory,":[5],"this":[6],"study":[7,95,116,172],"aims":[8],"to":[9,177],"investigate":[10],"the":[11,20,27,35,39,42,47,78,97,109,119,140,155,178,190,206,211,216],"direct":[12,98],"and":[13,30,46,62,74,105,129,145,165,186],"moderating":[14,121],"effects":[15,99,122,158],"of":[16,41,50,100,112,123,139,142,159,189,205,219],"information":[17,143],"collaboration":[18,25,33,161,168,200],"in":[19,26,34],"pre-sale":[21],"stage,":[22],"transaction":[23,28],"management":[24],"stage":[29,37],"customer":[31],"service":[32],"post-sale":[36],"linkages":[40],"online\u2013offline":[43,106,127,149,160,191,199],"store":[44,207],"image":[45,104,208],"market":[48,110,130,217],"performance":[49,111,218],"small":[51,68,113,220],"sellers.":[52],"Design/methodology/approach":[53],"Data":[54],"were":[55],"collected":[56],"from":[57,66],"multiple":[58],"sources,":[59],"including":[60],"self-reported":[61],"online":[63,73,102],"objective":[64],"data":[65,91],"148":[67],"restaurants":[69],"that":[70],"simultaneously":[71],"sell":[72],"offline,":[75],"for":[76,90,214],"validating":[77],"developed":[79],"research":[80],"model.":[81],"Partial":[82],"least":[83],"squares-based":[84],"structural":[85],"equation":[86],"modeling":[87],"was":[88],"used":[89],"analysis.":[92],"Findings":[93],"This":[94,115,171],"illustrates":[96],"an":[101],"store\u2019s":[103],"collaborations":[107,125],"stores.":[114,221],"further":[117],"reveals":[118],"boom-bust":[120],"different":[124,163],"between":[126],"images":[128],"performance.":[131],"Practical":[132],"implications":[133],"Small":[134],"stores":[135],"should":[136,152],"be":[137],"aware":[138],"importance":[141],"congruence":[144],"functional":[146],"integration":[147],"concerning":[148],"collaboration.":[150],"They":[151],"also":[153],"recognize":[154],"paradoxical":[156],"intervening":[157],"channels":[164],"arrange":[166],"appropriate":[167],"tactics.":[169],"Originality/value":[170],"presents":[173],"a":[174],"significant":[175],"contribution":[176],"theory":[181],"by":[182],"revealing":[183],"both":[184],"constructive":[185],"destructive":[187],"properties":[188],"collaborative":[192],"system":[193],"with":[194],"offline-to-online":[195],"targeting.":[196],"Vertically":[197],"differentiated":[198],"may":[201],"strengthen":[202],"one":[203],"side":[204,213],"but":[209],"weaken":[210],"other":[212],"promoting":[215]},"counts_by_year":[{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
