{"id":"https://openalex.org/W4404999231","doi":"https://doi.org/10.1108/intr-04-2024-0583","title":"How does anthropomorphism promote consumer responses to social chatbots: mind perception perspective","display_name":"How does anthropomorphism promote consumer responses to social chatbots: mind perception perspective","publication_year":2024,"publication_date":"2024-12-04","ids":{"openalex":"https://openalex.org/W4404999231","doi":"https://doi.org/10.1108/intr-04-2024-0583"},"language":"en","primary_location":{"id":"doi:10.1108/intr-04-2024-0583","is_oa":false,"landing_page_url":"https://doi.org/10.1108/intr-04-2024-0583","pdf_url":null,"source":{"id":"https://openalex.org/S63576417","display_name":"Internet Research","issn_l":"1066-2243","issn":["1066-2243","2054-5657"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Internet Research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5003338975","display_name":"Baoku Li","orcid":"https://orcid.org/0000-0001-5970-2021"},"institutions":[{"id":"https://openalex.org/I176808543","display_name":"Liaoning Technical University","ror":"https://ror.org/01n2bd587","country_code":"CN","type":"education","lineage":["https://openalex.org/I176808543"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Baoku Li","raw_affiliation_strings":["School of Business Administration, Liaoning Technical University , ,","School of Business Administration, Liaoning Technical University, Huludao, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Business Administration, Liaoning Technical University , ,","institution_ids":["https://openalex.org/I176808543"]},{"raw_affiliation_string":"School of Business Administration, Liaoning Technical University, Huludao, China","institution_ids":["https://openalex.org/I176808543"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5072011151","display_name":"Ruoxi Yao","orcid":"https://orcid.org/0000-0002-9925-7361"},"institutions":[{"id":"https://openalex.org/I176808543","display_name":"Liaoning Technical University","ror":"https://ror.org/01n2bd587","country_code":"CN","type":"education","lineage":["https://openalex.org/I176808543"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Ruoxi Yao","raw_affiliation_strings":["School of Business Administration, Liaoning Technical University , ,","School of Business Administration, Liaoning Technical University, Huludao, China"],"raw_orcid":"https://orcid.org/0000-0002-9925-7361","affiliations":[{"raw_affiliation_string":"School of Business Administration, Liaoning Technical University , ,","institution_ids":["https://openalex.org/I176808543"]},{"raw_affiliation_string":"School of Business Administration, Liaoning Technical University, Huludao, China","institution_ids":["https://openalex.org/I176808543"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5076033591","display_name":"Yafeng Nan","orcid":"https://orcid.org/0000-0001-7645-3661"},"institutions":[{"id":"https://openalex.org/I176808543","display_name":"Liaoning Technical University","ror":"https://ror.org/01n2bd587","country_code":"CN","type":"education","lineage":["https://openalex.org/I176808543"]},{"id":"https://openalex.org/I88372448","display_name":"Dalian Polytechnic University","ror":"https://ror.org/00c7x4a95","country_code":"CN","type":"education","lineage":["https://openalex.org/I88372448"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Yafeng Nan","raw_affiliation_strings":["School of Business Administration, Liaoning Technical University , ,","School of Management, Dalian Polytechnic University , ,","School of Business Administration, Liaoning Technical University, Huludao, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Business Administration, Liaoning Technical University , ,","institution_ids":["https://openalex.org/I176808543"]},{"raw_affiliation_string":"School of Management, Dalian Polytechnic University , ,","institution_ids":["https://openalex.org/I88372448"]},{"raw_affiliation_string":"School of Business Administration, Liaoning Technical University, Huludao, China","institution_ids":["https://openalex.org/I176808543"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5003338975"],"corresponding_institution_ids":["https://openalex.org/I176808543"],"apc_list":null,"apc_paid":null,"fwci":6.9525,"has_fulltext":false,"cited_by_count":22,"citation_normalized_percentile":{"value":0.9739811,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":99,"max":100},"biblio":{"volume":"35","issue":"6","first_page":"2471","last_page":"2495"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.9973999857902527,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.9866999983787537,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/chatbot","display_name":"Chatbot","score":0.8361742496490479},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.6343041658401489},{"id":"https://openalex.org/keywords/conversation","display_name":"Conversation","score":0.6066381931304932},{"id":"https://openalex.org/keywords/perspective","display_name":"Perspective (graphical)","score":0.5672381520271301},{"id":"https://openalex.org/keywords/perception","display_name":"Perception","score":0.5501962304115295},{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.5106959939002991},{"id":"https://openalex.org/keywords/cognition","display_name":"Cognition","score":0.47873708605766296},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.42968618869781494},{"id":"https://openalex.org/keywords/task","display_name":"Task (project management)","score":0.4296836256980896},{"id":"https://openalex.org/keywords/cognitive-psychology","display_name":"Cognitive psychology","score":0.4036543369293213},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.36075377464294434},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.19615033268928528},{"id":"https://openalex.org/keywords/communication","display_name":"Communication","score":0.12356603145599365},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.12276804447174072},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.11710101366043091}],"concepts":[{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.8361742496490479},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.6343041658401489},{"id":"https://openalex.org/C2777200299","wikidata":"https://www.wikidata.org/wiki/Q52943","display_name":"Conversation","level":2,"score":0.6066381931304932},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.5672381520271301},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.5501962304115295},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.5106959939002991},{"id":"https://openalex.org/C169900460","wikidata":"https://www.wikidata.org/wiki/Q2200417","display_name":"Cognition","level":2,"score":0.47873708605766296},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.42968618869781494},{"id":"https://openalex.org/C2780451532","wikidata":"https://www.wikidata.org/wiki/Q759676","display_name":"Task (project management)","level":2,"score":0.4296836256980896},{"id":"https://openalex.org/C180747234","wikidata":"https://www.wikidata.org/wiki/Q23373","display_name":"Cognitive psychology","level":1,"score":0.4036543369293213},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.36075377464294434},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.19615033268928528},{"id":"https://openalex.org/C46312422","wikidata":"https://www.wikidata.org/wiki/Q11024","display_name":"Communication","level":1,"score":0.12356603145599365},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.12276804447174072},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.11710101366043091},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.0},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/intr-04-2024-0583","is_oa":false,"landing_page_url":"https://doi.org/10.1108/intr-04-2024-0583","pdf_url":null,"source":{"id":"https://openalex.org/S63576417","display_name":"Internet Research","issn_l":"1066-2243","issn":["1066-2243","2054-5657"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Internet Research","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":66,"referenced_works":["https://openalex.org/W1991015565","https://openalex.org/W1995031937","https://openalex.org/W2006334407","https://openalex.org/W2010931158","https://openalex.org/W2047600409","https://openalex.org/W2055987791","https://openalex.org/W2082209012","https://openalex.org/W2103902275","https://openalex.org/W2107799291","https://openalex.org/W2109792558","https://openalex.org/W2131227926","https://openalex.org/W2150690631","https://openalex.org/W2154851666","https://openalex.org/W2164318031","https://openalex.org/W2171192428","https://openalex.org/W2778092002","https://openalex.org/W2782898451","https://openalex.org/W2810306166","https://openalex.org/W2886363025","https://openalex.org/W2894528744","https://openalex.org/W2900107703","https://openalex.org/W2914188784","https://openalex.org/W2921105016","https://openalex.org/W2938770898","https://openalex.org/W2941128398","https://openalex.org/W2961720344","https://openalex.org/W2963341140","https://openalex.org/W2964309167","https://openalex.org/W2991833891","https://openalex.org/W2998563994","https://openalex.org/W3021931489","https://openalex.org/W3031856734","https://openalex.org/W3034963685","https://openalex.org/W3092568777","https://openalex.org/W3092788160","https://openalex.org/W3094298249","https://openalex.org/W3116106880","https://openalex.org/W3119676664","https://openalex.org/W3120646040","https://openalex.org/W3125770638","https://openalex.org/W3164564970","https://openalex.org/W3164866941","https://openalex.org/W3174303984","https://openalex.org/W3186077827","https://openalex.org/W3186812494","https://openalex.org/W3214195292","https://openalex.org/W3216377445","https://openalex.org/W4200525563","https://openalex.org/W4200529785","https://openalex.org/W4213341342","https://openalex.org/W4223469331","https://openalex.org/W4225611701","https://openalex.org/W4232279720","https://openalex.org/W4232591329","https://openalex.org/W4296234544","https://openalex.org/W4311537719","https://openalex.org/W4312204748","https://openalex.org/W4316468117","https://openalex.org/W4317757464","https://openalex.org/W4323671075","https://openalex.org/W4360846436","https://openalex.org/W4380488472","https://openalex.org/W4384825500","https://openalex.org/W4385347961","https://openalex.org/W4393306715","https://openalex.org/W4398143508"],"related_works":["https://openalex.org/W2899084033","https://openalex.org/W2041415459","https://openalex.org/W2593155302","https://openalex.org/W4383501580","https://openalex.org/W4214931137","https://openalex.org/W4313813117","https://openalex.org/W2072812638","https://openalex.org/W4382052417","https://openalex.org/W3192088754","https://openalex.org/W3126095231"],"abstract_inverted_index":{"Purpose":[0],"Benefiting":[1],"from":[2,57],"the":[3,27,52,58,64,73,104,113,122,160,198,202,209,212,218,232,241],"development":[4,234],"and":[5,10,20,32,63,97,103,107,207,223,235,240],"innovation":[6],"of":[7,54,60,67,75,126,164,204,211,214,220,237,244],"artificial":[8,221],"intelligence":[9,222],"affective":[11,21],"computing":[12],"technology,":[13],"social":[14,22,35,68,83,128,166,205,238],"chatbots":[15,36,84,206,239],"that":[16,120],"integrate":[17],"cognitive":[18],"analysis":[19,109],"services":[23],"have":[24,47],"flooded":[25],"into":[26],"consumer":[28,42,76,146,184],"market.":[29],"For":[30],"cognition":[31],"emotion-oriented":[33],"tasks,":[34],"do":[37],"not":[38],"always":[39],"receive":[40],"positive":[41],"responses.":[43,185],"In":[44],"addition,":[45],"consumers":[46],"a":[48,127,134,139,156,165,172,177],"contradictory":[49],"attitude":[50],"toward":[51],"anthropomorphism":[53,203],"chatbots.":[55],"Therefore,":[56],"perspective":[59],"mind":[61,215],"perception":[62,154,187,216],"two":[65],"dimensions":[66],"judgment,":[69],"this":[70,151,189],"research":[71,194,200],"explores":[72],"mechanism":[74],"responses":[77,147],"to":[78,100,111,133],"anthropomorphic":[79,136,141,174,179,233],"interaction":[80,137,142],"styles":[81],"when":[82,121],"complete":[85],"different":[86],"service":[87,123,161,245],"tasks.":[88],"Design/methodology/approach":[89],"This":[90],"paper":[91],"utilizes":[92],"three":[93],"behavior":[94],"experimental":[95],"designs":[96],"survey":[98],"methods":[99,110],"collect":[101],"data":[102],"ANOVA,":[105],"t-test":[106],"bootstrap":[108],"verify":[112],"assumed":[114],"hypotheses.":[115],"Findings":[116],"The":[117,193],"results":[118,195],"indicate":[119],"task":[124,162,246],"type":[125,163],"chatbot":[129,167],"is":[130,168],"cognition-oriented,":[131],"compared":[132,170],"warm":[135,178],"style,":[138,176],"competent":[140,173],"style":[143,181],"can":[144,182],"improve":[145,183],"more":[148],"effectively.":[149],"During":[150],"process,":[152],"agent-mind":[153],"plays":[155],"mediating":[157],"role.":[158],"When":[159],"emotion-oriented,":[169],"with":[171],"conversation":[175,180],"Experience-mind":[186],"mediates":[188],"influencing":[190],"relationship.":[191],"Originality/value":[192],"theoretically":[196],"enrich":[197],"relevant":[199],"on":[201],"expand":[208],"application":[210],"theory":[213],"in":[217],"fields":[219],"interactive":[224],"marketing.":[225],"Our":[226],"findings":[227],"provide":[228],"theoretical":[229],"guidance":[230],"for":[231],"design":[236],"practical":[242],"management":[243],"scenarios.":[247]},"counts_by_year":[{"year":2026,"cited_by_count":9},{"year":2025,"cited_by_count":13}],"updated_date":"2026-05-21T09:19:25.381259","created_date":"2025-10-10T00:00:00"}
