{"id":"https://openalex.org/W3198978671","doi":"https://doi.org/10.1108/intr-03-2020-0159","title":"Internal or external social media? The effects of work-related and social-related use of social media on improving employee performance","display_name":"Internal or external social media? The effects of work-related and social-related use of social media on improving employee performance","publication_year":2021,"publication_date":"2021-09-09","ids":{"openalex":"https://openalex.org/W3198978671","doi":"https://doi.org/10.1108/intr-03-2020-0159","mag":"3198978671"},"language":"en","primary_location":{"id":"doi:10.1108/intr-03-2020-0159","is_oa":false,"landing_page_url":"https://doi.org/10.1108/intr-03-2020-0159","pdf_url":null,"source":{"id":"https://openalex.org/S63576417","display_name":"Internet Research","issn_l":"1066-2243","issn":["1066-2243","2054-5657"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Internet Research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://research.tilburguniversity.edu/en/publications/429334bc-b257-4012-b0a9-5accd0ba2d4a","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5083694318","display_name":"Xiayu Chen","orcid":"https://orcid.org/0000-0002-2318-9921"},"institutions":[{"id":"https://openalex.org/I16365422","display_name":"Hefei University of Technology","ror":"https://ror.org/02czkny70","country_code":"CN","type":"education","lineage":["https://openalex.org/I16365422"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Xiayu Chen","raw_affiliation_strings":["School of Management, Hefei University of Technology, Hefei, China"],"raw_orcid":"https://orcid.org/0000-0002-2318-9921","affiliations":[{"raw_affiliation_string":"School of Management, Hefei University of Technology, Hefei, China","institution_ids":["https://openalex.org/I16365422"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5048516435","display_name":"Carol Xiaojuan Ou","orcid":"https://orcid.org/0000-0001-8190-4009"},"institutions":[{"id":"https://openalex.org/I193700539","display_name":"Tilburg University","ror":"https://ror.org/04b8v1s79","country_code":"NL","type":"education","lineage":["https://openalex.org/I193700539"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Carol Xiaojuan Ou","raw_affiliation_strings":["Department of Information Management, School of Economics and Management, Tilburg University, Tilburg, The Netherlands"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Information Management, School of Economics and Management, Tilburg University, Tilburg, The Netherlands","institution_ids":["https://openalex.org/I193700539"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5006120288","display_name":"Robert M. Davison","orcid":"https://orcid.org/0000-0002-7243-3521"},"institutions":[{"id":"https://openalex.org/I168719708","display_name":"City University of Hong Kong","ror":"https://ror.org/03q8dnn23","country_code":"HK","type":"education","lineage":["https://openalex.org/I168719708"]}],"countries":["HK"],"is_corresponding":false,"raw_author_name":"Robert M. Davison","raw_affiliation_strings":["Department of Information Systems, College of Business, City University of Hong Kong, Hong Kong, China"],"raw_orcid":"https://orcid.org/0000-0002-7243-3521","affiliations":[{"raw_affiliation_string":"Department of Information Systems, College of Business, City University of Hong Kong, Hong Kong, China","institution_ids":["https://openalex.org/I168719708"]}]}],"institutions":[],"countries_distinct_count":3,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":7.3523,"has_fulltext":false,"cited_by_count":44,"citation_normalized_percentile":{"value":0.97153777,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":97,"max":99},"biblio":{"volume":"32","issue":"3","first_page":"680","last_page":"707"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.9987000226974487,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.9987000226974487,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9950000047683716,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13927","display_name":"Cyberloafing and Workplace Behavior","score":0.9936000108718872,"subfield":{"id":"https://openalex.org/subfields/3317","display_name":"Demography"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.7859936952590942},{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.614141583442688},{"id":"https://openalex.org/keywords/interdependence","display_name":"Interdependence","score":0.5370314121246338},{"id":"https://openalex.org/keywords/value","display_name":"Value (mathematics)","score":0.4801556468009949},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.3667241632938385},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.3528825044631958},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.3446066975593567},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.34313857555389404},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.15015825629234314},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.10234981775283813},{"id":"https://openalex.org/keywords/social-science","display_name":"Social science","score":0.08455568552017212}],"concepts":[{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.7859936952590942},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.614141583442688},{"id":"https://openalex.org/C185874996","wikidata":"https://www.wikidata.org/wiki/Q269699","display_name":"Interdependence","level":2,"score":0.5370314121246338},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.4801556468009949},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.3667241632938385},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.3528825044631958},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3446066975593567},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.34313857555389404},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.15015825629234314},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.10234981775283813},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.08455568552017212},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.0},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0}],"mesh":[],"locations_count":4,"locations":[{"id":"doi:10.1108/intr-03-2020-0159","is_oa":false,"landing_page_url":"https://doi.org/10.1108/intr-03-2020-0159","pdf_url":null,"source":{"id":"https://openalex.org/S63576417","display_name":"Internet Research","issn_l":"1066-2243","issn":["1066-2243","2054-5657"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Internet Research","raw_type":"journal-article"},{"id":"pmh:oai:tilburguniversity.edu:openaire/429334bc-b257-4012-b0a9-5accd0ba2d4a","is_oa":true,"landing_page_url":"https://research.tilburguniversity.edu/en/publications/429334bc-b257-4012-b0a9-5accd0ba2d4a","pdf_url":null,"source":{"id":"https://openalex.org/S4406923027","display_name":"Tilburg University Research Portal","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Chen, X, Ou, C & Davison, R 2022, 'Internal or external social media? The effects of work-related and social-related use of social media on improving employee performance', Internet Research, vol. 32, no. 3, pp. 680-707. https://doi.org/10.1108/INTR-03-2020-0159","raw_type":"info:eu-repo/semantics/article"},{"id":"pmh:oai:RePEc:tiu:tiutis:429334bc-b257-4012-b0a9-5accd0ba2d4a","is_oa":false,"landing_page_url":"https://repository.tilburguniversity.edu/bitstreams/ed963fa8-06ed-4431-9c36-395a235f6c07/download","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"preprint"},{"id":"pmh:oai:pure.atira.dk:publications/a9e8d181-7075-439d-a443-e8b24c88ca2a","is_oa":true,"landing_page_url":"https://scholars.cityu.edu.hk/en/publications/a9e8d181-7075-439d-a443-e8b24c88ca2a","pdf_url":null,"source":{"id":"https://openalex.org/S7407055387","display_name":"CityU Scholars","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Chen, X, Ou, C X & Davison, R M 2022, 'Internal or external social media? The effects of work-related and social-related use of social media on improving employee performance', Internet Research, vol. 32, no. 3, pp. 680-707. https://doi.org/10.1108/INTR-03-2020-0159","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":{"id":"pmh:oai:tilburguniversity.edu:openaire/429334bc-b257-4012-b0a9-5accd0ba2d4a","is_oa":true,"landing_page_url":"https://research.tilburguniversity.edu/en/publications/429334bc-b257-4012-b0a9-5accd0ba2d4a","pdf_url":null,"source":{"id":"https://openalex.org/S4406923027","display_name":"Tilburg University Research Portal","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Chen, X, Ou, C & Davison, R 2022, 'Internal or external social media? The effects of work-related and social-related use of social media on improving employee performance', Internet Research, vol. 32, no. 3, pp. 680-707. https://doi.org/10.1108/INTR-03-2020-0159","raw_type":"info:eu-repo/semantics/article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth","score":0.5799999833106995}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":93,"referenced_works":["https://openalex.org/W137110188","https://openalex.org/W266032343","https://openalex.org/W312212258","https://openalex.org/W947448973","https://openalex.org/W1492962928","https://openalex.org/W1543868471","https://openalex.org/W1548874324","https://openalex.org/W1778323128","https://openalex.org/W1967707152","https://openalex.org/W1976006557","https://openalex.org/W1978766113","https://openalex.org/W1982084853","https://openalex.org/W1983115028","https://openalex.org/W1984744191","https://openalex.org/W1987258130","https://openalex.org/W1988632744","https://openalex.org/W1992496496","https://openalex.org/W2005619939","https://openalex.org/W2010574843","https://openalex.org/W2018928934","https://openalex.org/W2027024431","https://openalex.org/W2046370397","https://openalex.org/W2058287127","https://openalex.org/W2081760203","https://openalex.org/W2081917516","https://openalex.org/W2082368100","https://openalex.org/W2084772925","https://openalex.org/W2097627143","https://openalex.org/W2098099892","https://openalex.org/W2110258637","https://openalex.org/W2112976112","https://openalex.org/W2115834622","https://openalex.org/W2115981184","https://openalex.org/W2116136245","https://openalex.org/W2119233164","https://openalex.org/W2122912498","https://openalex.org/W2125779746","https://openalex.org/W2127450621","https://openalex.org/W2129986732","https://openalex.org/W2134884007","https://openalex.org/W2139122730","https://openalex.org/W2150238850","https://openalex.org/W2152927013","https://openalex.org/W2155878058","https://openalex.org/W2159313164","https://openalex.org/W2162437324","https://openalex.org/W2166550228","https://openalex.org/W2168972112","https://openalex.org/W2194414350","https://openalex.org/W2208398003","https://openalex.org/W2209252223","https://openalex.org/W2224422582","https://openalex.org/W2243438928","https://openalex.org/W2277165921","https://openalex.org/W2296638537","https://openalex.org/W2317361691","https://openalex.org/W2342362106","https://openalex.org/W2351479105","https://openalex.org/W2400194500","https://openalex.org/W2400396815","https://openalex.org/W2477361500","https://openalex.org/W2518158057","https://openalex.org/W2558353152","https://openalex.org/W2580680922","https://openalex.org/W2605523959","https://openalex.org/W2607324773","https://openalex.org/W2622732632","https://openalex.org/W2734432729","https://openalex.org/W2751601002","https://openalex.org/W2774432960","https://openalex.org/W2804341359","https://openalex.org/W2804417569","https://openalex.org/W2889387953","https://openalex.org/W2905311489","https://openalex.org/W2912522890","https://openalex.org/W2935920939","https://openalex.org/W2941681448","https://openalex.org/W2952817367","https://openalex.org/W2959155314","https://openalex.org/W2979946109","https://openalex.org/W3007795395","https://openalex.org/W3007795933","https://openalex.org/W3036446973","https://openalex.org/W3112312228","https://openalex.org/W3122130906","https://openalex.org/W3122517388","https://openalex.org/W3125918511","https://openalex.org/W3126055879","https://openalex.org/W3126094737","https://openalex.org/W3151629422","https://openalex.org/W4231108332","https://openalex.org/W4235678817","https://openalex.org/W4243739157"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W2593155302","https://openalex.org/W2041415459","https://openalex.org/W2072812638","https://openalex.org/W3126095231","https://openalex.org/W2352855287","https://openalex.org/W2378906650","https://openalex.org/W2384288445","https://openalex.org/W2382526412","https://openalex.org/W4200071106"],"abstract_inverted_index":{"Purpose":[0],"This":[1],"study":[2,129],"investigates":[3],"how":[4,145],"employees'":[5,21,251],"work-":[6,94,187,221,252],"and":[7,15,53,82,95,188,204,208,222,228,253],"social-related":[8,88,96,157,189,223,254],"use":[9,97,122,153,158,190,199,224,255],"of":[10,26,93,119,138,172,183,195,220,235,239,256],"social":[11,30,50,56,77,85,102,108,120,173,197,240,257],"media":[12,51,57,78,86,103,109,121,174,198,241,258],"can":[13,71,147],"individually":[14],"interactively":[16],"render":[17],"different":[18,41,264],"impacts":[19],"on":[20,110,134,144,225],"performance":[22,70,193,261],"in":[23,38,59,123,154,200,263],"the":[24,35,43,60,67,91,116,124,132,135,184,217,232,244,248],"context":[25],"internal":[27,49,76,107],"or":[28],"external":[29,55,84,101],"media.":[31],"Design/methodology/approach":[32],"To":[33],"test":[34],"research":[36,165,215],"model":[37],"these":[39,236],"two":[40,167,237],"contexts,":[42],"authors":[44,177,245],"collected":[45],"data":[46,64],"from":[47,186,250],"392":[48],"users":[52,58],"302":[54],"workplace.":[61,125],"Findings":[62],"The":[63,176],"suggest":[65],"that":[66,247],"respondents'":[68],"job":[69,111,260],"be":[72],"enhanced":[73],"when":[74],"using":[75,83],"for":[79,87,100,106],"work-related":[80,152],"purposes":[81],"purposes.":[89],"Meanwhile,":[90],"interaction":[92],"is":[98],"positive":[99],"but":[104],"negative":[105],"performance.":[112,212],"These":[113],"findings":[114],"highlight":[115],"significant":[117],"distinction":[118],"Originality/value":[126],"First,":[127],"this":[128,164,214],"contributes":[130],"to":[131,150,159,191,210,259],"literature":[133],"business":[136,161],"value":[137],"IT":[139],"by":[140],"providing":[141],"theoretical":[142],"arguments":[143],"companies":[146],"capitalize":[148],"efforts":[149],"consider":[151],"combination":[155],"with":[156],"create":[160],"value.":[162],"Second,":[163],"theorizes":[166],"distinct":[168],"yet":[169],"interacting":[170],"views":[171],"use.":[175,242],"offer":[178],"a":[179,201],"more":[180],"granular":[181],"insight":[182],"paths":[185],"employee":[192,211,226],"instead":[194],"encapsulating":[196],"unitary":[202],"concept":[203],"linking":[205],"it":[206],"simply":[207],"broadly":[209],"Third,":[213],"considers":[216],"interdependent":[218],"effects":[219],"performance,":[227],"thus":[229],"goes":[230],"beyond":[231],"independent":[233],"roles":[234],"types":[238],"Fourth,":[243],"find":[246],"links":[249],"vary":[262],"contexts.":[265]},"counts_by_year":[{"year":2026,"cited_by_count":5},{"year":2025,"cited_by_count":13},{"year":2024,"cited_by_count":10},{"year":2023,"cited_by_count":12},{"year":2022,"cited_by_count":4}],"updated_date":"2026-08-11T07:18:39.950985","created_date":"2025-10-10T00:00:00"}
