{"id":"https://openalex.org/W2623754157","doi":"https://doi.org/10.1108/intr-02-2016-0052","title":"Generalizing the appeal of B2C site features across domains","display_name":"Generalizing the appeal of B2C site features across domains","publication_year":2017,"publication_date":"2017-06-08","ids":{"openalex":"https://openalex.org/W2623754157","doi":"https://doi.org/10.1108/intr-02-2016-0052","mag":"2623754157"},"language":"en","primary_location":{"id":"doi:10.1108/intr-02-2016-0052","is_oa":false,"landing_page_url":"https://doi.org/10.1108/intr-02-2016-0052","pdf_url":null,"source":{"id":"https://openalex.org/S63576417","display_name":"Internet Research","issn_l":"1066-2243","issn":["1066-2243","2054-5657"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Internet Research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5049868553","display_name":"Brian F. Blake","orcid":"https://orcid.org/0000-0002-5280-0670"},"institutions":[{"id":"https://openalex.org/I102607778","display_name":"Cleveland State University","ror":"https://ror.org/002tx1f22","country_code":"US","type":"education","lineage":["https://openalex.org/I102607778"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Brian F. Blake","raw_affiliation_strings":["Department of Psychology, Cleveland State University, Cleveland, Ohio, USA"],"affiliations":[{"raw_affiliation_string":"Department of Psychology, Cleveland State University, Cleveland, Ohio, USA","institution_ids":["https://openalex.org/I102607778"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5073838116","display_name":"Steven G. Given","orcid":null},"institutions":[{"id":"https://openalex.org/I102607778","display_name":"Cleveland State University","ror":"https://ror.org/002tx1f22","country_code":"US","type":"education","lineage":["https://openalex.org/I102607778"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Steven Given","raw_affiliation_strings":["Department of Electrical Engineering, Cleveland State University, Cleveland, Ohio, USA"],"affiliations":[{"raw_affiliation_string":"Department of Electrical Engineering, Cleveland State University, Cleveland, Ohio, USA","institution_ids":["https://openalex.org/I102607778"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5076941400","display_name":"Kimberly A. Neuendorf","orcid":null},"institutions":[{"id":"https://openalex.org/I102607778","display_name":"Cleveland State University","ror":"https://ror.org/002tx1f22","country_code":"US","type":"education","lineage":["https://openalex.org/I102607778"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Kimberly A. Neuendorf","raw_affiliation_strings":["School of Communication, Cleveland State University, Cleveland, Ohio, USA"],"affiliations":[{"raw_affiliation_string":"School of Communication, Cleveland State University, Cleveland, Ohio, USA","institution_ids":["https://openalex.org/I102607778"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5057823800","display_name":"Michael Horvath","orcid":"https://orcid.org/0000-0001-7609-3125"},"institutions":[{"id":"https://openalex.org/I102607778","display_name":"Cleveland State University","ror":"https://ror.org/002tx1f22","country_code":"US","type":"education","lineage":["https://openalex.org/I102607778"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Michael Horvath","raw_affiliation_strings":["Department of Psychology, Cleveland State University, Cleveland, Ohio, USA"],"affiliations":[{"raw_affiliation_string":"Department of Psychology, Cleveland State University, Cleveland, Ohio, USA","institution_ids":["https://openalex.org/I102607778"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5049868553"],"corresponding_institution_ids":["https://openalex.org/I102607778"],"apc_list":null,"apc_paid":null,"fwci":0.6971,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.79180122,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":94,"max":96},"biblio":{"volume":"27","issue":"4","first_page":"730","last_page":"751"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9991999864578247,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9991999864578247,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9970999956130981,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11161","display_name":"Consumer Market Behavior and Pricing","score":0.9969000220298767,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/appeal","display_name":"Appeal","score":0.8822281360626221},{"id":"https://openalex.org/keywords/generalizability-theory","display_name":"Generalizability theory","score":0.8437671661376953},{"id":"https://openalex.org/keywords/generalization","display_name":"Generalization","score":0.6903230547904968},{"id":"https://openalex.org/keywords/feature","display_name":"Feature (linguistics)","score":0.665396511554718},{"id":"https://openalex.org/keywords/perspective","display_name":"Perspective (graphical)","score":0.6085490584373474},{"id":"https://openalex.org/keywords/domain","display_name":"Domain (mathematical analysis)","score":0.599256157875061},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5272311568260193},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4450826644897461},{"id":"https://openalex.org/keywords/product","display_name":"Product (mathematics)","score":0.43494805693626404},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.42272478342056274},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.3562701344490051},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.3480411767959595},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.2913125157356262},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.20669430494308472},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.20179691910743713},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.17738434672355652},{"id":"https://openalex.org/keywords/statistics","display_name":"Statistics","score":0.09983840584754944},{"id":"https://openalex.org/keywords/linguistics","display_name":"Linguistics","score":0.09177035093307495}],"concepts":[{"id":"https://openalex.org/C2778449503","wikidata":"https://www.wikidata.org/wiki/Q329777","display_name":"Appeal","level":2,"score":0.8822281360626221},{"id":"https://openalex.org/C27158222","wikidata":"https://www.wikidata.org/wiki/Q5532422","display_name":"Generalizability theory","level":2,"score":0.8437671661376953},{"id":"https://openalex.org/C177148314","wikidata":"https://www.wikidata.org/wiki/Q170084","display_name":"Generalization","level":2,"score":0.6903230547904968},{"id":"https://openalex.org/C2776401178","wikidata":"https://www.wikidata.org/wiki/Q12050496","display_name":"Feature (linguistics)","level":2,"score":0.665396511554718},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.6085490584373474},{"id":"https://openalex.org/C36503486","wikidata":"https://www.wikidata.org/wiki/Q11235244","display_name":"Domain (mathematical analysis)","level":2,"score":0.599256157875061},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5272311568260193},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4450826644897461},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.43494805693626404},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.42272478342056274},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3562701344490051},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.3480411767959595},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2913125157356262},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.20669430494308472},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.20179691910743713},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.17738434672355652},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.09983840584754944},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.09177035093307495},{"id":"https://openalex.org/C134306372","wikidata":"https://www.wikidata.org/wiki/Q7754","display_name":"Mathematical analysis","level":1,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/intr-02-2016-0052","is_oa":false,"landing_page_url":"https://doi.org/10.1108/intr-02-2016-0052","pdf_url":null,"source":{"id":"https://openalex.org/S63576417","display_name":"Internet Research","issn_l":"1066-2243","issn":["1066-2243","2054-5657"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Internet Research","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":68,"referenced_works":["https://openalex.org/W264331628","https://openalex.org/W297655710","https://openalex.org/W1204157142","https://openalex.org/W1535091054","https://openalex.org/W1537776530","https://openalex.org/W1567381079","https://openalex.org/W1567594354","https://openalex.org/W1568173174","https://openalex.org/W1573907748","https://openalex.org/W1576599274","https://openalex.org/W1587265432","https://openalex.org/W1965507272","https://openalex.org/W1973327860","https://openalex.org/W1975534002","https://openalex.org/W1982400631","https://openalex.org/W1985331628","https://openalex.org/W1986084420","https://openalex.org/W1991313119","https://openalex.org/W1994355105","https://openalex.org/W1995046486","https://openalex.org/W1996306451","https://openalex.org/W2001759406","https://openalex.org/W2008022668","https://openalex.org/W2012768279","https://openalex.org/W2019199906","https://openalex.org/W2021474790","https://openalex.org/W2022727669","https://openalex.org/W2028868116","https://openalex.org/W2033040503","https://openalex.org/W2033982847","https://openalex.org/W2038681061","https://openalex.org/W2044538792","https://openalex.org/W2047253805","https://openalex.org/W2047373391","https://openalex.org/W2049211617","https://openalex.org/W2052349318","https://openalex.org/W2054140457","https://openalex.org/W2055550928","https://openalex.org/W2057279943","https://openalex.org/W2061001293","https://openalex.org/W2063336387","https://openalex.org/W2067261453","https://openalex.org/W2070062084","https://openalex.org/W2075955694","https://openalex.org/W2078104392","https://openalex.org/W2085251167","https://openalex.org/W2087447754","https://openalex.org/W2093623550","https://openalex.org/W2094138884","https://openalex.org/W2106096361","https://openalex.org/W2110311358","https://openalex.org/W2111617027","https://openalex.org/W2149408679","https://openalex.org/W2155974079","https://openalex.org/W2156427936","https://openalex.org/W2161095915","https://openalex.org/W2164316330","https://openalex.org/W2179013663","https://openalex.org/W2201256614","https://openalex.org/W2238937132","https://openalex.org/W2258783214","https://openalex.org/W2313339984","https://openalex.org/W2407982391","https://openalex.org/W2497303903","https://openalex.org/W2588914047","https://openalex.org/W2751078266","https://openalex.org/W3123284544","https://openalex.org/W4239203632"],"related_works":["https://openalex.org/W2118717649","https://openalex.org/W410723623","https://openalex.org/W2413243053","https://openalex.org/W2015341305","https://openalex.org/W2270327411","https://openalex.org/W4225593417","https://openalex.org/W2035068594","https://openalex.org/W2573498121","https://openalex.org/W3022298670","https://openalex.org/W2167883292"],"abstract_inverted_index":{"Purpose":[0],"The":[1],"purpose":[2],"of":[3,13,26,76,78],"this":[4,42],"paper":[5],"is":[6],"threefold:":[7],"first,":[8],"to":[9,50,70],"present":[10],"a":[11,27],"framework":[12,43],"five":[14],"\u201cfacets,\u201d":[15],"i.e.,":[16],"distinct":[17],"but":[18],"complementary":[19],"ways":[20],"in":[21],"which":[22],"the":[23,44,74],"observed":[24,55],"appeal":[25,46],"consumer":[28,59],"shopping":[29],"site\u2019s":[30],"features":[31],"can":[32],"potentially":[33],"be":[34],"generalized":[35],"across":[36,67],"product/service":[37],"domains":[38],"(the":[39],"authors":[40],"call":[41],"feature":[45,56,82],"generalization":[47],"perspective);":[48],"second,":[49],"determine":[51],"if":[52],"and":[53,62],"how":[54],"preferences":[57],"for":[58],"electronics,":[60],"bookstores,":[61],"sites":[63],"\u201cin":[64],"general\u201d":[65],"generalize":[66],"domains;":[68],"third,":[69],"test":[71],"hypotheses":[72],"about":[73],"impact":[75],"frequency":[77],"domain":[79],"usage":[80],"upon":[81],"generalizability.":[83]},"counts_by_year":[{"year":2018,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
