{"id":"https://openalex.org/W4281629033","doi":"https://doi.org/10.1108/intr-01-2021-0001","title":"Evaluating e-commerce website qualities: personality traits as triggers","display_name":"Evaluating e-commerce website qualities: personality traits as triggers","publication_year":2022,"publication_date":"2022-06-01","ids":{"openalex":"https://openalex.org/W4281629033","doi":"https://doi.org/10.1108/intr-01-2021-0001"},"language":"en","primary_location":{"id":"doi:10.1108/intr-01-2021-0001","is_oa":false,"landing_page_url":"https://doi.org/10.1108/intr-01-2021-0001","pdf_url":null,"source":{"id":"https://openalex.org/S63576417","display_name":"Internet Research","issn_l":"1066-2243","issn":["1066-2243","2054-5657"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Internet Research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5053417152","display_name":"Fan\u2010Chen Tseng","orcid":"https://orcid.org/0000-0002-9977-7199"},"institutions":[{"id":"https://openalex.org/I174748290","display_name":"Kainan University","ror":"https://ror.org/018p1hd91","country_code":"TW","type":"education","lineage":["https://openalex.org/I174748290"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Fan-Chen Tseng","raw_affiliation_strings":["Kainan University, Taoyuan, Taiwan"],"raw_orcid":"https://orcid.org/0000-0002-9977-7199","affiliations":[{"raw_affiliation_string":"Kainan University, Taoyuan, Taiwan","institution_ids":["https://openalex.org/I174748290"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5112601440","display_name":"Tzu-Ling Huang","orcid":"https://orcid.org/0009-0001-3979-0180"},"institutions":[{"id":"https://openalex.org/I173093425","display_name":"Chang Gung University","ror":"https://ror.org/00d80zx46","country_code":"TW","type":"education","lineage":["https://openalex.org/I173093425"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Tzu-Ling Huang","raw_affiliation_strings":["Graduate Institute of Management, Chang Gung University, Taoyuan, Taiwan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Graduate Institute of Management, Chang Gung University, Taoyuan, Taiwan","institution_ids":["https://openalex.org/I173093425"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5032676950","display_name":"T.C.E. Cheng","orcid":"https://orcid.org/0000-0001-5127-6419"},"institutions":[{"id":"https://openalex.org/I14243506","display_name":"Hong Kong Polytechnic University","ror":"https://ror.org/0030zas98","country_code":"HK","type":"education","lineage":["https://openalex.org/I14243506"]}],"countries":["HK"],"is_corresponding":false,"raw_author_name":"T. C. E. Cheng","raw_affiliation_strings":["Department of Logistics and Maritime Studies, The Hong Kong Polytechnic University, Hong Kong, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Logistics and Maritime Studies, The Hong Kong Polytechnic University, Hong Kong, China","institution_ids":["https://openalex.org/I14243506"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5085840539","display_name":"Ching\u2010I Teng","orcid":"https://orcid.org/0000-0002-3976-5399"},"institutions":[{"id":"https://openalex.org/I173093425","display_name":"Chang Gung University","ror":"https://ror.org/00d80zx46","country_code":"TW","type":"education","lineage":["https://openalex.org/I173093425"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Ching-I Teng","raw_affiliation_strings":["Graduate Institute of Management, Chang Gung University, Taoyuan, Taiwan"],"raw_orcid":"https://orcid.org/0000-0002-3976-5399","affiliations":[{"raw_affiliation_string":"Graduate Institute of Management, Chang Gung University, Taoyuan, Taiwan","institution_ids":["https://openalex.org/I173093425"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":4.8408,"has_fulltext":false,"cited_by_count":14,"citation_normalized_percentile":{"value":0.94839016,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":99},"biblio":{"volume":"33","issue":"2","first_page":"741","last_page":"773"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9983999729156494,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9983999729156494,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9980999827384949,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9939000010490417,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/big-five-personality-traits","display_name":"Big Five personality traits","score":0.6391283273696899},{"id":"https://openalex.org/keywords/agreeableness","display_name":"Agreeableness","score":0.6341867446899414},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.6062656044960022},{"id":"https://openalex.org/keywords/conscientiousness","display_name":"Conscientiousness","score":0.5522204041481018},{"id":"https://openalex.org/keywords/openness-to-experience","display_name":"Openness to experience","score":0.5246301293373108},{"id":"https://openalex.org/keywords/personality","display_name":"Personality","score":0.5237997770309448},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.5196132063865662},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.48146238923072815},{"id":"https://openalex.org/keywords/extraversion-and-introversion","display_name":"Extraversion and introversion","score":0.4777226150035858},{"id":"https://openalex.org/keywords/information-quality","display_name":"Information quality","score":0.4716604948043823},{"id":"https://openalex.org/keywords/reliability","display_name":"Reliability (semiconductor)","score":0.4306752681732178},{"id":"https://openalex.org/keywords/e-commerce","display_name":"E-commerce","score":0.4275437593460083},{"id":"https://openalex.org/keywords/applied-psychology","display_name":"Applied psychology","score":0.3240375518798828},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.31831711530685425},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.2860085666179657},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.2785552740097046},{"id":"https://openalex.org/keywords/information-system","display_name":"Information system","score":0.22870662808418274},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.19699573516845703},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.11509644985198975},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.08470284938812256},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.08089032769203186}],"concepts":[{"id":"https://openalex.org/C2865642","wikidata":"https://www.wikidata.org/wiki/Q378132","display_name":"Big Five personality traits","level":3,"score":0.6391283273696899},{"id":"https://openalex.org/C170760736","wikidata":"https://www.wikidata.org/wiki/Q380358","display_name":"Agreeableness","level":5,"score":0.6341867446899414},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.6062656044960022},{"id":"https://openalex.org/C172141706","wikidata":"https://www.wikidata.org/wiki/Q1307067","display_name":"Conscientiousness","level":5,"score":0.5522204041481018},{"id":"https://openalex.org/C84976871","wikidata":"https://www.wikidata.org/wiki/Q2015673","display_name":"Openness to experience","level":2,"score":0.5246301293373108},{"id":"https://openalex.org/C187288502","wikidata":"https://www.wikidata.org/wiki/Q641118","display_name":"Personality","level":2,"score":0.5237997770309448},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5196132063865662},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.48146238923072815},{"id":"https://openalex.org/C127816348","wikidata":"https://www.wikidata.org/wiki/Q127588","display_name":"Extraversion and introversion","level":4,"score":0.4777226150035858},{"id":"https://openalex.org/C45983554","wikidata":"https://www.wikidata.org/wiki/Q3412851","display_name":"Information quality","level":3,"score":0.4716604948043823},{"id":"https://openalex.org/C43214815","wikidata":"https://www.wikidata.org/wiki/Q7310987","display_name":"Reliability (semiconductor)","level":3,"score":0.4306752681732178},{"id":"https://openalex.org/C78597825","wikidata":"https://www.wikidata.org/wiki/Q484847","display_name":"E-commerce","level":2,"score":0.4275437593460083},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.3240375518798828},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.31831711530685425},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.2860085666179657},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.2785552740097046},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.22870662808418274},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.19699573516845703},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.11509644985198975},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.08470284938812256},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.08089032769203186},{"id":"https://openalex.org/C163258240","wikidata":"https://www.wikidata.org/wiki/Q25342","display_name":"Power (physics)","level":2,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/intr-01-2021-0001","is_oa":false,"landing_page_url":"https://doi.org/10.1108/intr-01-2021-0001","pdf_url":null,"source":{"id":"https://openalex.org/S63576417","display_name":"Internet Research","issn_l":"1066-2243","issn":["1066-2243","2054-5657"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Internet Research","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":71,"referenced_works":["https://openalex.org/W1558116938","https://openalex.org/W1563786874","https://openalex.org/W1679906238","https://openalex.org/W1853771919","https://openalex.org/W1973585073","https://openalex.org/W1973736965","https://openalex.org/W1977262004","https://openalex.org/W1984153006","https://openalex.org/W1991005530","https://openalex.org/W1994112047","https://openalex.org/W2013492584","https://openalex.org/W2019233315","https://openalex.org/W2030029424","https://openalex.org/W2030238393","https://openalex.org/W2036807896","https://openalex.org/W2058818389","https://openalex.org/W2060793186","https://openalex.org/W2066559452","https://openalex.org/W2080776513","https://openalex.org/W2089187990","https://openalex.org/W2092471107","https://openalex.org/W2092657581","https://openalex.org/W2099465598","https://openalex.org/W2105887466","https://openalex.org/W2106096361","https://openalex.org/W2109713490","https://openalex.org/W2113478639","https://openalex.org/W2116007196","https://openalex.org/W2122079367","https://openalex.org/W2145622598","https://openalex.org/W2157441393","https://openalex.org/W2169737976","https://openalex.org/W2189302304","https://openalex.org/W2406537050","https://openalex.org/W2498403968","https://openalex.org/W2528681795","https://openalex.org/W2605602151","https://openalex.org/W2622416101","https://openalex.org/W2622756801","https://openalex.org/W2767016308","https://openalex.org/W2788733336","https://openalex.org/W2793533041","https://openalex.org/W2802860532","https://openalex.org/W2909987077","https://openalex.org/W2940109958","https://openalex.org/W2970448344","https://openalex.org/W2982667035","https://openalex.org/W2989383306","https://openalex.org/W2997637336","https://openalex.org/W3000756362","https://openalex.org/W3006671097","https://openalex.org/W3009379478","https://openalex.org/W3011380509","https://openalex.org/W3047833756","https://openalex.org/W3082260923","https://openalex.org/W3087307795","https://openalex.org/W3093992330","https://openalex.org/W3106028895","https://openalex.org/W3112232039","https://openalex.org/W3115006046","https://openalex.org/W3116267239","https://openalex.org/W3118962099","https://openalex.org/W3119494849","https://openalex.org/W3120853043","https://openalex.org/W3125253800","https://openalex.org/W3157131004","https://openalex.org/W3158254352","https://openalex.org/W3165278298","https://openalex.org/W3165853580","https://openalex.org/W3179245706","https://openalex.org/W4234346453"],"related_works":["https://openalex.org/W4213235080","https://openalex.org/W2146153545","https://openalex.org/W2542588541","https://openalex.org/W3125943154","https://openalex.org/W3014166420","https://openalex.org/W2122809376","https://openalex.org/W3159472830","https://openalex.org/W2385098458","https://openalex.org/W4319333644","https://openalex.org/W2028378463"],"abstract_inverted_index":{"Purpose":[0],"The":[1,70,151,174],"five-factor":[2],"model":[3,95,134],"(FFM),":[4],"a":[5,48,180,187],"popular":[6],"personality":[7,13,59,139,259],"typology":[8],"that":[9,177],"identifies":[10],"five":[11,58],"key":[12],"traits,":[14],"has":[15,43],"been":[16,45],"used":[17,127,153,168,243],"to":[18,130,135,157,169,246],"predict":[19,235],"use":[20],"intention":[21],"in":[22,31,145,179,189,201,215,227,260],"various":[23,37],"e-commerce":[24,41,68,264],"applications,":[25],"but":[26,93],"the":[27,36,51,57,64,94,109,118,125,128,132,141,146,171,190,240,244,249,254],"role":[28],"of":[29,35,40,63,67,121,143,186,193,203,217,229,258],"FFM":[30,129,245],"triggering":[32],"certain":[33],"evaluations":[34,62],"quality":[38,65,75,78,82,86,103,122,148,191],"dimensions":[39,66,192],"websites":[42,144],"not":[44,54,112,234],"examined,":[46],"revealing":[47],"gap,":[49,107],"i.e.":[50,108],"authors":[52,110,126,152,175,241],"do":[53,111],"know":[55,113],"how":[56,114,137],"traits":[60],"impact":[61,117],"websites.":[69],"3Q":[71,133,250],"model\u2014which":[72],"comprises":[73],"system":[74],"(SysQ),":[76],"information":[77],"(IQ),":[79],"and":[80,99,195,208,220,222,256],"service":[81,209],"(SQ),":[83],"spanning":[84],"13":[85,147],"dimensions\u2014is":[87],"helpful":[88],"for":[89,263],"evaluating":[90],"website":[91,188],"quality,":[92],"neglects":[96],"user":[97,115,138],"characteristics":[98,116],"their":[100,183],"impacts":[101],"on":[102],"evaluation,":[104],"posing":[105],"another":[106],"user's":[119],"evaluation":[120,142,185,200,214,226],"dimensions.":[123,149],"Thus,":[124],"extend":[131,248],"explain":[136],"predicts":[140,182,198,212,224],"Design/methodology/approach":[150],"an":[154],"online":[155,162],"survey":[156],"collect":[158],"responses":[159],"from":[160],"392":[161],"shoppers.":[163],"Structural":[164],"equation":[165],"modeling":[166],"was":[167],"test":[170],"hypotheses.":[172],"Findings":[173],"found":[176],"openness":[178],"shopper":[181],"favorable":[184,199,225],"format":[194],"flexibility;":[196],"conscientiousness":[197],"terms":[202,216,228],"completeness,":[204],"accuracy,":[205],"currency,":[206],"timeliness,":[207],"reliability;":[210],"neuroticism":[211],"unfavorable":[213],"reliability,":[218],"accessibility,":[219],"assurance;":[221],"extraversion":[223],"responsiveness;":[230],"while":[231],"agreeableness":[232],"did":[233],"empathy.":[236],"Originality/value":[237],"In":[238],"sum,":[239],"successfully":[242],"theoretically":[247],"model,":[251],"which":[252],"clarifies":[253],"usefulness":[255],"pathways":[257],"formulating":[261],"strategies":[262],"success.":[265]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":7},{"year":2024,"cited_by_count":4},{"year":2023,"cited_by_count":2}],"updated_date":"2026-05-21T06:26:12.895304","created_date":"2025-10-10T00:00:00"}
