{"id":"https://openalex.org/W4397044704","doi":"https://doi.org/10.1108/imds-12-2023-0921","title":"Unveiling just-in-time decision support system using social media analytics: a case study on reverse logistics resource recycling","display_name":"Unveiling just-in-time decision support system using social media analytics: a case study on reverse logistics resource recycling","publication_year":2024,"publication_date":"2024-05-17","ids":{"openalex":"https://openalex.org/W4397044704","doi":"https://doi.org/10.1108/imds-12-2023-0921"},"language":"en","primary_location":{"id":"doi:10.1108/imds-12-2023-0921","is_oa":false,"landing_page_url":"https://doi.org/10.1108/imds-12-2023-0921","pdf_url":null,"source":{"id":"https://openalex.org/S37320504","display_name":"Industrial Management & Data Systems","issn_l":"0263-5577","issn":["0263-5577","1758-5783"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Industrial Management & Data Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5012790389","display_name":"Mohammad Hossein Shahidzadeh","orcid":"https://orcid.org/0000-0002-2191-7649"},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Mohammad Hossein Shahidzadeh","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0002-2191-7649","affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5039188663","display_name":"Sajjad Shokouhyar\u200e","orcid":"https://orcid.org/0000-0001-8875-0006"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Sajjad Shokouhyar","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0001-8875-0006","affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5012790389"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":11.19,"has_fulltext":false,"cited_by_count":15,"citation_normalized_percentile":{"value":0.9827818,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":"124","issue":"6","first_page":"2251","last_page":"2283"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10270","display_name":"Blockchain Technology Applications and Security","score":0.998199999332428,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10270","display_name":"Blockchain Technology Applications and Security","score":0.998199999332428,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11891","display_name":"Big Data and Business Intelligence","score":0.9980999827384949,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10763","display_name":"Digital Transformation in Industry","score":0.9783999919891357,"subfield":{"id":"https://openalex.org/subfields/2209","display_name":"Industrial and Manufacturing Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.7111054062843323},{"id":"https://openalex.org/keywords/social-media-analytics","display_name":"Social media analytics","score":0.6661359071731567},{"id":"https://openalex.org/keywords/analytics","display_name":"Analytics","score":0.595243513584137},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.5814276933670044},{"id":"https://openalex.org/keywords/business-intelligence","display_name":"Business intelligence","score":0.5698652863502502},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5365334749221802},{"id":"https://openalex.org/keywords/big-data","display_name":"Big data","score":0.5352917909622192},{"id":"https://openalex.org/keywords/scrutiny","display_name":"Scrutiny","score":0.4803782105445862},{"id":"https://openalex.org/keywords/business-analytics","display_name":"Business analytics","score":0.48034727573394775},{"id":"https://openalex.org/keywords/customer-engagement","display_name":"Customer engagement","score":0.47834035754203796},{"id":"https://openalex.org/keywords/popularity","display_name":"Popularity","score":0.4691057801246643},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4314002990722656},{"id":"https://openalex.org/keywords/business-model","display_name":"Business model","score":0.32571887969970703},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.22646987438201904},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.21210291981697083},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.211647629737854},{"id":"https://openalex.org/keywords/business-analysis","display_name":"Business analysis","score":0.13197675347328186}],"concepts":[{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.7111054062843323},{"id":"https://openalex.org/C2778729106","wikidata":"https://www.wikidata.org/wiki/Q1140126","display_name":"Social media analytics","level":3,"score":0.6661359071731567},{"id":"https://openalex.org/C79158427","wikidata":"https://www.wikidata.org/wiki/Q485396","display_name":"Analytics","level":2,"score":0.595243513584137},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.5814276933670044},{"id":"https://openalex.org/C2767350","wikidata":"https://www.wikidata.org/wiki/Q6662173","display_name":"Business intelligence","level":2,"score":0.5698652863502502},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5365334749221802},{"id":"https://openalex.org/C75684735","wikidata":"https://www.wikidata.org/wiki/Q858810","display_name":"Big data","level":2,"score":0.5352917909622192},{"id":"https://openalex.org/C2776050585","wikidata":"https://www.wikidata.org/wiki/Q7439360","display_name":"Scrutiny","level":2,"score":0.4803782105445862},{"id":"https://openalex.org/C37952496","wikidata":"https://www.wikidata.org/wiki/Q5001829","display_name":"Business analytics","level":4,"score":0.48034727573394775},{"id":"https://openalex.org/C2776915394","wikidata":"https://www.wikidata.org/wiki/Q5196451","display_name":"Customer engagement","level":3,"score":0.47834035754203796},{"id":"https://openalex.org/C2780586970","wikidata":"https://www.wikidata.org/wiki/Q1357284","display_name":"Popularity","level":2,"score":0.4691057801246643},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4314002990722656},{"id":"https://openalex.org/C4216890","wikidata":"https://www.wikidata.org/wiki/Q815823","display_name":"Business model","level":2,"score":0.32571887969970703},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.22646987438201904},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.21210291981697083},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.211647629737854},{"id":"https://openalex.org/C189076506","wikidata":"https://www.wikidata.org/wiki/Q1518232","display_name":"Business analysis","level":3,"score":0.13197675347328186},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.0},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/imds-12-2023-0921","is_oa":false,"landing_page_url":"https://doi.org/10.1108/imds-12-2023-0921","pdf_url":null,"source":{"id":"https://openalex.org/S37320504","display_name":"Industrial Management & Data Systems","issn_l":"0263-5577","issn":["0263-5577","1758-5783"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Industrial Management & Data Systems","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/16","score":0.5299999713897705,"display_name":"Peace, Justice and strong institutions"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":61,"referenced_works":["https://openalex.org/W2117332520","https://openalex.org/W2129228731","https://openalex.org/W2136922540","https://openalex.org/W2156906215","https://openalex.org/W2170344528","https://openalex.org/W2598495616","https://openalex.org/W2616728312","https://openalex.org/W2770664662","https://openalex.org/W2770714538","https://openalex.org/W2772633599","https://openalex.org/W2778419999","https://openalex.org/W2803201508","https://openalex.org/W2888421737","https://openalex.org/W2941000429","https://openalex.org/W2943121181","https://openalex.org/W2951815432","https://openalex.org/W2970120660","https://openalex.org/W2973232334","https://openalex.org/W2978571552","https://openalex.org/W3005021926","https://openalex.org/W3022803332","https://openalex.org/W3034713566","https://openalex.org/W3042799967","https://openalex.org/W3088735601","https://openalex.org/W3090241690","https://openalex.org/W3093307352","https://openalex.org/W3110294814","https://openalex.org/W3112150325","https://openalex.org/W3121827363","https://openalex.org/W3133185045","https://openalex.org/W3147034676","https://openalex.org/W3188872815","https://openalex.org/W3189318049","https://openalex.org/W3200498745","https://openalex.org/W3202510578","https://openalex.org/W4205560077","https://openalex.org/W4206228620","https://openalex.org/W4210844773","https://openalex.org/W4212802598","https://openalex.org/W4214582108","https://openalex.org/W4214845962","https://openalex.org/W4220845711","https://openalex.org/W4221137552","https://openalex.org/W4280515408","https://openalex.org/W4281692210","https://openalex.org/W4281710696","https://openalex.org/W4285795778","https://openalex.org/W4288809625","https://openalex.org/W4291002531","https://openalex.org/W4297109190","https://openalex.org/W4300817754","https://openalex.org/W4307814854","https://openalex.org/W4309355882","https://openalex.org/W4313201185","https://openalex.org/W4318815986","https://openalex.org/W4321381426","https://openalex.org/W4377232660","https://openalex.org/W4385694318","https://openalex.org/W4385776257","https://openalex.org/W4387619184","https://openalex.org/W4387708478"],"related_works":["https://openalex.org/W4297125457","https://openalex.org/W2556754356","https://openalex.org/W1443873342","https://openalex.org/W3138315071","https://openalex.org/W2802578827","https://openalex.org/W3150376321","https://openalex.org/W2416376918","https://openalex.org/W818988418","https://openalex.org/W4386751557","https://openalex.org/W4235699306"],"abstract_inverted_index":{"Purpose":[0],"In":[1,144],"recent":[2],"times,":[3],"the":[4,58,107,122,135,141,149,158,177,188,192,203,227,243,268,271,291,335,351],"field":[5],"of":[6,42,57,67,126,138,173,190,206,216,229,270,309,324,337],"corporate":[7],"intelligence":[8,88],"has":[9],"gained":[10],"substantial":[11],"prominence,":[12],"employing":[13],"advanced":[14,171],"data":[15,44,92,129,232,253,340,361],"analysis":[16],"techniques":[17,169],"to":[18,109,134,146,180,187,248,356],"yield":[19],"pivotal":[20],"insights":[21,201],"for":[22,198],"instantaneous":[23],"strategic":[24],"and":[25,33,50,81,103,170,223,259,303,313,331,367],"tactical":[26],"decision-making.":[27],"Expanding":[28],"beyond":[29],"rudimentary":[30],"post":[31],"observation":[32],"analysis,":[34],"social":[35,47,60,68,95,127,174,207,231,252,339,360],"media":[36,48,69,96,128,175],"analytics":[37,172,254,362],"unfolds":[38],"a":[39,153,195,213,273,321],"comprehensive":[40,214,322],"exploration":[41],"diverse":[43],"streams":[45],"encompassing":[46,98],"platforms":[49],"blogs,":[51],"thereby":[52],"facilitating":[53],"an":[54,64],"all-encompassing":[55],"understanding":[56],"dynamic":[59],"customer":[61,100],"landscape.":[62],"During":[63],"extensive":[65,230,338],"evaluation":[66],"presence,":[70],"various":[71],"indicators":[72],"such":[73],"as":[74,157],"popularity,":[75],"impressions,":[76],"user":[77],"engagement,":[78],"content":[79,139],"flow,":[80],"brand":[82],"references":[83],"undergo":[84],"meticulous":[85],"scrutiny.":[86],"Invaluable":[87],"lies":[89],"within":[90],"user-generated":[91],"stemming":[93],"from":[94,202],"platforms,":[97],"valuable":[99],"perspectives,":[101],"feedback,":[102],"recommendations":[104],"that":[105,240,289,348],"have":[106],"potential":[108],"revolutionize":[110],"numerous":[111],"operational":[112],"facets,":[113],"including":[114],"supply":[115],"chain":[116],"management.":[117],"Despite":[118],"its":[119],"intrinsic":[120],"worth,":[121],"actual":[123],"business":[124,182],"value":[125],"is":[130,283],"frequently":[131],"overshadowed":[132],"due":[133],"pervasive":[136],"abundance":[137],"saturating":[140],"digital":[142],"realm.":[143],"response":[145],"this":[147],"concern,":[148],"present":[150],"study":[151,276,296],"introduces":[152],"cutting-edge":[154],"system":[155],"known":[156],"Enterprise":[159],"Just-in-time":[160],"Decision":[161],"Support":[162],"System":[163],"(EJDSS).":[164],"Design/methodology/approach":[165],"Leveraging":[166],"deep":[167],"learning":[168],"data,":[176],"EJDSS":[178],"aims":[179],"propel":[181],"operations":[183],"forward.":[184],"Specifically":[185],"tailored":[186],"domain":[189],"marketing,":[191],"framework":[193],"delineates":[194],"practical":[196],"methodology":[197],"extracting":[199],"invaluable":[200],"vast":[204],"expanse":[205],"data.":[208],"This":[209,317],"scholarly":[210,318],"work":[211,319],"offers":[212,320],"overview":[215,323],"fundamental":[217,325],"principles,":[218,326],"pertinent":[219,327],"challenges,":[220,328],"functional":[221,329],"aspects,":[222,330],"significant":[224,332],"advancements":[225,333],"in":[226,334],"realm":[228,336],"analysis.":[233,341],"Moreover,":[234,342],"it":[235,343],"presents":[236,344],"compelling":[237,345],"real-world":[238,346],"scenarios":[239,347],"vividly":[241,349],"illustrate":[242,350],"tangible":[244,352],"advantages":[245,353],"companies":[246,354],"stand":[247,355],"gain":[249,357],"by":[250,286,358],"incorporating":[251,359],"into":[255,363],"their":[256,364],"decision-making":[257,365],"processes":[258,366],"capitalizing":[260,368],"on":[261,369],"emerging":[262,370],"investment":[263,371],"prospects.":[264,372],"Findings":[265],"To":[266],"substantiate":[267],"efficacy":[269],"EJDSS,":[272],"detailed":[274],"case":[275],"centered":[277],"around":[278],"reverse":[279],"logistics":[280],"resource":[281],"recycling":[282],"presented,":[284],"accompanied":[285],"experimental":[287],"findings":[288],"underscore":[290],"system\u2019s":[292],"exceptional":[293],"performance.":[294],"The":[295],"showcases":[297],"remarkable":[298],"precision,":[299],"robustness,":[300],"F1":[301],"score,":[302],"variance":[304],"statistics,":[305],"attaining":[306],"impressive":[307],"figures":[308],"83.62%,":[310],"78.44%,":[311],"83.67%,":[312],"3.79%,":[314],"respectively.":[315],"Originality/value":[316]},"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":11},{"year":2024,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}