{"id":"https://openalex.org/W3090244624","doi":"https://doi.org/10.1108/imds-11-2019-0603","title":"Construction and empirical research on acceptance model of service robots applied in hotel industry","display_name":"Construction and empirical research on acceptance model of service robots applied in hotel industry","publication_year":2020,"publication_date":"2020-09-30","ids":{"openalex":"https://openalex.org/W3090244624","doi":"https://doi.org/10.1108/imds-11-2019-0603","mag":"3090244624"},"language":"en","primary_location":{"id":"doi:10.1108/imds-11-2019-0603","is_oa":false,"landing_page_url":"https://doi.org/10.1108/imds-11-2019-0603","pdf_url":null,"source":{"id":"https://openalex.org/S37320504","display_name":"Industrial Management & Data Systems","issn_l":"0263-5577","issn":["0263-5577","1758-5783"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Industrial Management & Data Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5073089221","display_name":"Lina Zhong","orcid":"https://orcid.org/0000-0001-7802-1563"},"institutions":[{"id":"https://openalex.org/I71459812","display_name":"Beijing International Studies University","ror":"https://ror.org/058s1vf87","country_code":"CN","type":"education","lineage":["https://openalex.org/I71459812"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Lina Zhong","raw_affiliation_strings":["School of Tourism Sciences, Beijing International Studies University, Beijing, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Tourism Sciences, Beijing International Studies University, Beijing, China","institution_ids":["https://openalex.org/I71459812"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100718904","display_name":"Xiaoya Zhang","orcid":"https://orcid.org/0000-0003-4136-7880"},"institutions":[{"id":"https://openalex.org/I71459812","display_name":"Beijing International Studies University","ror":"https://ror.org/058s1vf87","country_code":"CN","type":"education","lineage":["https://openalex.org/I71459812"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Xiaoya Zhang","raw_affiliation_strings":["School of Tourism Sciences, Beijing International Studies University, Beijing, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Tourism Sciences, Beijing International Studies University, Beijing, China","institution_ids":["https://openalex.org/I71459812"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5112121253","display_name":"Rong Jia","orcid":null},"institutions":[{"id":"https://openalex.org/I56590836","display_name":"Monash University","ror":"https://ror.org/02bfwt286","country_code":"AU","type":"education","lineage":["https://openalex.org/I56590836"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Jia Rong","raw_affiliation_strings":["Faculty of Information Technology, Monash University, Melbourne, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Information Technology, Monash University, Melbourne, Australia","institution_ids":["https://openalex.org/I56590836"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5024476982","display_name":"Hing Kai Chan","orcid":"https://orcid.org/0000-0002-5534-4076"},"institutions":[{"id":"https://openalex.org/I13591777","display_name":"University of Nottingham Ningbo China","ror":"https://ror.org/03y4dt428","country_code":"CN","type":"education","lineage":["https://openalex.org/I13591777","https://openalex.org/I142263535"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Hing Kai Chan","raw_affiliation_strings":["Nottingham University Business School China, University of Nottingham China, Ningbo, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Nottingham University Business School China, University of Nottingham China, Ningbo, China","institution_ids":["https://openalex.org/I13591777"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5102273791","display_name":"Jinyu Xiao","orcid":null},"institutions":[{"id":"https://openalex.org/I19820366","display_name":"Chinese Academy of Sciences","ror":"https://ror.org/034t30j35","country_code":"CN","type":"government","lineage":["https://openalex.org/I19820366"]},{"id":"https://openalex.org/I4210160793","display_name":"Institute of Geographic Sciences and Natural Resources Research","ror":"https://ror.org/04t1cdb72","country_code":"CN","type":"facility","lineage":["https://openalex.org/I19820366","https://openalex.org/I4210160793"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Jinyu Xiao","raw_affiliation_strings":["Institute of Geographical Sciences and Resources, Chinese Academy of Sciences, Beijing, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Institute of Geographical Sciences and Resources, Chinese Academy of Sciences, Beijing, China","institution_ids":["https://openalex.org/I4210160793","https://openalex.org/I19820366"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5082547251","display_name":"Haoyu Kong","orcid":"https://orcid.org/0000-0003-1207-8203"},"institutions":[{"id":"https://openalex.org/I56590836","display_name":"Monash University","ror":"https://ror.org/02bfwt286","country_code":"AU","type":"education","lineage":["https://openalex.org/I56590836"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Haoyu Kong","raw_affiliation_strings":["Faculty of Information Technology, Monash University, Melbourne, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Information Technology, Monash University, Melbourne, Australia","institution_ids":["https://openalex.org/I56590836"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":6,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":7.1767,"has_fulltext":false,"cited_by_count":108,"citation_normalized_percentile":{"value":0.97649689,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":98,"max":100},"biblio":{"volume":"121","issue":"6","first_page":"1325","last_page":"1352"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9986000061035156,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9959999918937683,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/technology-acceptance-model","display_name":"Technology acceptance model","score":0.6531031131744385},{"id":"https://openalex.org/keywords/robot","display_name":"Robot","score":0.5887492299079895},{"id":"https://openalex.org/keywords/confirmatory-factor-analysis","display_name":"Confirmatory factor analysis","score":0.5622745752334595},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5349852442741394},{"id":"https://openalex.org/keywords/conceptual-model","display_name":"Conceptual model","score":0.49610504508018494},{"id":"https://openalex.org/keywords/empirical-research","display_name":"Empirical research","score":0.47347986698150635},{"id":"https://openalex.org/keywords/promotion","display_name":"Promotion (chess)","score":0.4670741856098175},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.43258485198020935},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.4307395815849304},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.34845393896102905},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.3309710621833801},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.3212651014328003},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.2882571220397949},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.2551417052745819},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.10924610495567322},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.10653245449066162},{"id":"https://openalex.org/keywords/database","display_name":"Database","score":0.09056329727172852},{"id":"https://openalex.org/keywords/usability","display_name":"Usability","score":0.07985448837280273}],"concepts":[{"id":"https://openalex.org/C2776185967","wikidata":"https://www.wikidata.org/wiki/Q112945","display_name":"Technology acceptance model","level":3,"score":0.6531031131744385},{"id":"https://openalex.org/C90509273","wikidata":"https://www.wikidata.org/wiki/Q11012","display_name":"Robot","level":2,"score":0.5887492299079895},{"id":"https://openalex.org/C40722632","wikidata":"https://www.wikidata.org/wiki/Q5160137","display_name":"Confirmatory factor analysis","level":3,"score":0.5622745752334595},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5349852442741394},{"id":"https://openalex.org/C13606891","wikidata":"https://www.wikidata.org/wiki/Q2623243","display_name":"Conceptual model","level":2,"score":0.49610504508018494},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.47347986698150635},{"id":"https://openalex.org/C98147612","wikidata":"https://www.wikidata.org/wiki/Q215599","display_name":"Promotion (chess)","level":3,"score":0.4670741856098175},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.43258485198020935},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4307395815849304},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.34845393896102905},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.3309710621833801},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3212651014328003},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.2882571220397949},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2551417052745819},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.10924610495567322},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.10653245449066162},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.09056329727172852},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.07985448837280273},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C94625758","wikidata":"https://www.wikidata.org/wiki/Q7163","display_name":"Politics","level":2,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/imds-11-2019-0603","is_oa":false,"landing_page_url":"https://doi.org/10.1108/imds-11-2019-0603","pdf_url":null,"source":{"id":"https://openalex.org/S37320504","display_name":"Industrial Management & Data Systems","issn_l":"0263-5577","issn":["0263-5577","1758-5783"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Industrial Management & Data Systems","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":72,"referenced_works":["https://openalex.org/W409039353","https://openalex.org/W1497226654","https://openalex.org/W1517229207","https://openalex.org/W1587451402","https://openalex.org/W1600040663","https://openalex.org/W1663537987","https://openalex.org/W1791587663","https://openalex.org/W1820821744","https://openalex.org/W1965608668","https://openalex.org/W1976086385","https://openalex.org/W1976893898","https://openalex.org/W1977025456","https://openalex.org/W1980569376","https://openalex.org/W1987136092","https://openalex.org/W1994555027","https://openalex.org/W1997086167","https://openalex.org/W2001017659","https://openalex.org/W2001718730","https://openalex.org/W2004211326","https://openalex.org/W2010962925","https://openalex.org/W2013530657","https://openalex.org/W2018300690","https://openalex.org/W2020987965","https://openalex.org/W2039794903","https://openalex.org/W2046189604","https://openalex.org/W2046204179","https://openalex.org/W2050421060","https://openalex.org/W2059146912","https://openalex.org/W2061935394","https://openalex.org/W2064940722","https://openalex.org/W2068438332","https://openalex.org/W2069861487","https://openalex.org/W2076562875","https://openalex.org/W2078158943","https://openalex.org/W2081293172","https://openalex.org/W2088135512","https://openalex.org/W2096723603","https://openalex.org/W2099697766","https://openalex.org/W2100379340","https://openalex.org/W2101699735","https://openalex.org/W2102251817","https://openalex.org/W2109136746","https://openalex.org/W2121468850","https://openalex.org/W2128291680","https://openalex.org/W2137995288","https://openalex.org/W2138672357","https://openalex.org/W2148200585","https://openalex.org/W2149967206","https://openalex.org/W2150482479","https://openalex.org/W2152095411","https://openalex.org/W2166930762","https://openalex.org/W2168569455","https://openalex.org/W2177868192","https://openalex.org/W2179716211","https://openalex.org/W2260549038","https://openalex.org/W2291766034","https://openalex.org/W2371249644","https://openalex.org/W2582336686","https://openalex.org/W2609652260","https://openalex.org/W2613355770","https://openalex.org/W2751103733","https://openalex.org/W2771070918","https://openalex.org/W2772742516","https://openalex.org/W2885538622","https://openalex.org/W2905572601","https://openalex.org/W2911718048","https://openalex.org/W2912861911","https://openalex.org/W2984673978","https://openalex.org/W2989306391","https://openalex.org/W2999817930","https://openalex.org/W3121775323","https://openalex.org/W4243919388"],"related_works":["https://openalex.org/W2752817291","https://openalex.org/W3165991433","https://openalex.org/W2271939485","https://openalex.org/W118430736","https://openalex.org/W4318756705","https://openalex.org/W2996955953","https://openalex.org/W4381414740","https://openalex.org/W2809058666","https://openalex.org/W2986717464","https://openalex.org/W2049374106"],"abstract_inverted_index":{"Purpose":[0],"Robots,":[1],"as":[2,201],"the":[3,16,22,28,62,77,82,88,109,116,136,141,148,156,164,181,185,195,223,230,241,252,256,274,288],"crystallization":[4],"of":[5,46,56,65,79,111,151,168,197,233,243,255,270,297],"new":[6],"artificial":[7],"intelligence,":[8],"are":[9,20,180],"being":[10],"applied":[11],"in":[12,194,222,236,273],"various":[13],"fields,":[14],"especially":[15],"hotel":[17,57,124,152,169,206,262,282,289],"industry.":[18,258],"They":[19,190],"seizing":[21],"opportunities,":[23],"using":[24,120,126],"technology":[25,83,272],"to":[26,41,50,60,107,114,239,251,264,291],"improve":[27],"overall":[29],"quality":[30],"and":[31,54,86,102,159,166,177,211,249,268,295],"comprehensive":[32,73],"competitiveness.":[33],"However,":[34],"they":[35],"also":[36],"cause":[37],"many":[38],"problems":[39],"due":[40],"practical":[42],"limitations.":[43],"The":[44,131,259,278],"purpose":[45],"this":[47,66],"paper":[48,70,228],"is":[49],"study":[51,280],"customers'":[52,293],"recognition":[53],"acceptance":[55,84,91,157,232,279,296],"service":[58,170,234,246,283],"robots":[59,207,235,284],"guide":[61],"successful":[63],"promotion":[64],"technology.":[67,299],"Design/methodology/approach":[68],"This":[69,227],"proposed":[71],"a":[72,127],"model":[74,85,119,138,144],"based":[75,134],"on":[76,135,188,219,245,281],"theory":[78,158],"planned":[80],"behavior,":[81],"then":[87],"perceived":[89,178],"value-based":[90],"model.":[92,224],"Exploratory":[93],"factor":[94,97],"analysis,":[95,98],"confirmatory":[96],"grouped":[99],"regression":[100],"analysis":[101,104],"path":[103],"was":[105],"adopted":[106],"validate":[108],"impacts":[110],"each":[112],"variable":[113],"obtain":[115],"final":[117],"reliable":[118],"data":[121],"collected":[122],"from":[123],"guests":[125],"self-designed":[128],"questionnaire.":[129],"Findings":[130],"empirical":[132],"research":[133],"theoretical":[137,253],"shows":[139],"that":[140,183],"constructed":[142],"conceptual":[143],"can":[145],"thoroughly":[146],"explain":[147],"influencing":[149],"factors":[150,182],"robot":[153,214,247,271],"acceptance,":[154],"enrich":[155],"provide":[160],"academic":[161],"support":[162],"for":[163],"use":[165],"popularization":[167],"robots.":[171],"Among":[172],"all":[173],"variables,":[174],"attitude,":[175],"usefulness":[176],"value":[179],"have":[184,191,208,216],"greatest":[186],"impact":[187],"acceptance.":[189],"significant":[192],"differences":[193],"effects":[196],"adjustment":[198],"variables":[199],"such":[200],"gender,":[202],"educational":[203],"level,":[204],"whether":[205,212],"been":[209,217],"used,":[210],"other":[213],"services":[215,269],"experienced":[218],"different":[220],"paths":[221],"Practical":[225],"implications":[226],"explored":[229],"customer":[231],"hotels,":[237],"helped":[238],"understand":[240,292],"process":[242],"decision-making":[244],"selection":[248],"contributed":[250],"extension":[254],"hospitality":[257,275],"work":[260],"guides":[261],"management":[263],"promote":[265],"better-personalized":[266],"products":[267],"industries.":[276],"Originality/value":[277],"provides":[285],"insight":[286],"into":[287],"industry":[290],"attitudes":[294],"emerging":[298]},"counts_by_year":[{"year":2026,"cited_by_count":10},{"year":2025,"cited_by_count":27},{"year":2024,"cited_by_count":18},{"year":2023,"cited_by_count":23},{"year":2022,"cited_by_count":22},{"year":2021,"cited_by_count":8}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}