{"id":"https://openalex.org/W4292208853","doi":"https://doi.org/10.1108/imds-10-2021-0621","title":"Artificial intelligence enabled robots for stay experience in the hospitality industry in a smart city","display_name":"Artificial intelligence enabled robots for stay experience in the hospitality industry in a smart city","publication_year":2022,"publication_date":"2022-08-18","ids":{"openalex":"https://openalex.org/W4292208853","doi":"https://doi.org/10.1108/imds-10-2021-0621"},"language":"en","primary_location":{"id":"doi:10.1108/imds-10-2021-0621","is_oa":false,"landing_page_url":"https://doi.org/10.1108/imds-10-2021-0621","pdf_url":null,"source":{"id":"https://openalex.org/S37320504","display_name":"Industrial Management & Data Systems","issn_l":"0263-5577","issn":["0263-5577","1758-5783"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Industrial Management &amp; Data Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5023290544","display_name":"Shivam Gupta","orcid":"https://orcid.org/0000-0002-2714-4958"},"institutions":[{"id":"https://openalex.org/I1289910757","display_name":"NEOMA Business School","ror":"https://ror.org/01g1pe685","country_code":"FR","type":"education","lineage":["https://openalex.org/I1289910757"]}],"countries":["FR"],"is_corresponding":false,"raw_author_name":"Shivam Gupta","raw_affiliation_strings":["Department of Information Systems, Supply Chain Management and Decision Support, NEOMA Business School, Mont-Saint-Aignan, France"],"raw_orcid":"https://orcid.org/0000-0002-2714-4958","affiliations":[{"raw_affiliation_string":"Department of Information Systems, Supply Chain Management and Decision Support, NEOMA Business School, Mont-Saint-Aignan, France","institution_ids":["https://openalex.org/I1289910757"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5050176135","display_name":"Sachin Modgil","orcid":"https://orcid.org/0000-0001-7816-6594"},"institutions":[{"id":"https://openalex.org/I158867519","display_name":"International Management Institute","ror":"https://ror.org/00jatyx22","country_code":"IN","type":"education","lineage":["https://openalex.org/I158867519"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Sachin Modgil","raw_affiliation_strings":["Department of Operations Management, International Management Institute\u2013Kolkata, Kolkata, India"],"raw_orcid":"https://orcid.org/0000-0001-7816-6594","affiliations":[{"raw_affiliation_string":"Department of Operations Management, International Management Institute\u2013Kolkata, Kolkata, India","institution_ids":["https://openalex.org/I158867519"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5058967946","display_name":"Choong\u2010Ki Lee","orcid":"https://orcid.org/0000-0002-2865-8918"},"institutions":[{"id":"https://openalex.org/I35928602","display_name":"Kyung Hee University","ror":"https://ror.org/01zqcg218","country_code":"KR","type":"education","lineage":["https://openalex.org/I35928602"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Choong-Ki Lee","raw_affiliation_strings":["College of Hotel and Tourism Management, Kyung Hee University, Seoul, Republic of Korea"],"raw_orcid":"https://orcid.org/0000-0002-2865-8918","affiliations":[{"raw_affiliation_string":"College of Hotel and Tourism Management, Kyung Hee University, Seoul, Republic of Korea","institution_ids":["https://openalex.org/I35928602"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5046564977","display_name":"Minsook Cho","orcid":"https://orcid.org/0000-0002-8753-5168"},"institutions":[{"id":"https://openalex.org/I35928602","display_name":"Kyung Hee University","ror":"https://ror.org/01zqcg218","country_code":"KR","type":"education","lineage":["https://openalex.org/I35928602"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Minsook Cho","raw_affiliation_strings":["College of Hotel and Tourism Management, Kyung Hee University, Seoul, Republic of Korea"],"raw_orcid":"https://orcid.org/0000-0002-8753-5168","affiliations":[{"raw_affiliation_string":"College of Hotel and Tourism Management, Kyung Hee University, Seoul, Republic of Korea","institution_ids":["https://openalex.org/I35928602"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5014838356","display_name":"Yae\u2010Na Park","orcid":"https://orcid.org/0000-0002-3198-7552"},"institutions":[{"id":"https://openalex.org/I35928602","display_name":"Kyung Hee University","ror":"https://ror.org/01zqcg218","country_code":"KR","type":"education","lineage":["https://openalex.org/I35928602"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Yaena Park","raw_affiliation_strings":["Smart Tourism Education Platform, Kyung Hee University, Seoul, Republic of Korea"],"raw_orcid":"https://orcid.org/0000-0002-3198-7552","affiliations":[{"raw_affiliation_string":"Smart Tourism Education Platform, Kyung Hee University, Seoul, Republic of Korea","institution_ids":["https://openalex.org/I35928602"]}]}],"institutions":[],"countries_distinct_count":3,"institutions_distinct_count":5,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":9.6288,"has_fulltext":false,"cited_by_count":76,"citation_normalized_percentile":{"value":0.98184742,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":99,"max":100},"biblio":{"volume":"122","issue":"10","first_page":"2331","last_page":"2350"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12392","display_name":"Sharing Economy and Platforms","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12392","display_name":"Sharing Economy and Platforms","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11942","display_name":"Transportation and Mobility Innovations","score":0.9941999912261963,"subfield":{"id":"https://openalex.org/subfields/2203","display_name":"Automotive Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9846000075340271,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/hospitality","display_name":"Hospitality","score":0.7565394043922424},{"id":"https://openalex.org/keywords/hospitality-industry","display_name":"Hospitality industry","score":0.6830543279647827},{"id":"https://openalex.org/keywords/personalization","display_name":"Personalization","score":0.606465220451355},{"id":"https://openalex.org/keywords/robot","display_name":"Robot","score":0.5217698216438293},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4744604527950287},{"id":"https://openalex.org/keywords/customer-experience","display_name":"Customer experience","score":0.46424400806427},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4347052574157715},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.4255126714706421},{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.41514450311660767},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4103431701660156},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3527846932411194},{"id":"https://openalex.org/keywords/engineering-management","display_name":"Engineering management","score":0.3315068185329437},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.32731693983078003},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.2860136032104492},{"id":"https://openalex.org/keywords/qualitative-research","display_name":"Qualitative research","score":0.2859193682670593},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.20332631468772888},{"id":"https://openalex.org/keywords/tourism","display_name":"Tourism","score":0.17588797211647034}],"concepts":[{"id":"https://openalex.org/C107482638","wikidata":"https://www.wikidata.org/wiki/Q815825","display_name":"Hospitality","level":3,"score":0.7565394043922424},{"id":"https://openalex.org/C525551149","wikidata":"https://www.wikidata.org/wiki/Q1495452","display_name":"Hospitality industry","level":3,"score":0.6830543279647827},{"id":"https://openalex.org/C183003079","wikidata":"https://www.wikidata.org/wiki/Q1000371","display_name":"Personalization","level":2,"score":0.606465220451355},{"id":"https://openalex.org/C90509273","wikidata":"https://www.wikidata.org/wiki/Q11012","display_name":"Robot","level":2,"score":0.5217698216438293},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4744604527950287},{"id":"https://openalex.org/C2985250679","wikidata":"https://www.wikidata.org/wiki/Q984142","display_name":"Customer experience","level":2,"score":0.46424400806427},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4347052574157715},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4255126714706421},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.41514450311660767},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4103431701660156},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3527846932411194},{"id":"https://openalex.org/C110354214","wikidata":"https://www.wikidata.org/wiki/Q6314146","display_name":"Engineering management","level":1,"score":0.3315068185329437},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.32731693983078003},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.2860136032104492},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.2859193682670593},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.20332631468772888},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.17588797211647034},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/imds-10-2021-0621","is_oa":false,"landing_page_url":"https://doi.org/10.1108/imds-10-2021-0621","pdf_url":null,"source":{"id":"https://openalex.org/S37320504","display_name":"Industrial Management & Data Systems","issn_l":"0263-5577","issn":["0263-5577","1758-5783"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Industrial Management &amp; Data Systems","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure","score":0.5299999713897705}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":38,"referenced_works":["https://openalex.org/W89077196","https://openalex.org/W1413113279","https://openalex.org/W1551992145","https://openalex.org/W1880093670","https://openalex.org/W1975158701","https://openalex.org/W2011982854","https://openalex.org/W2043877977","https://openalex.org/W2060088852","https://openalex.org/W2087136581","https://openalex.org/W2088231208","https://openalex.org/W2098355001","https://openalex.org/W2129660502","https://openalex.org/W2289329452","https://openalex.org/W2346063946","https://openalex.org/W2463691639","https://openalex.org/W2591824165","https://openalex.org/W2903162933","https://openalex.org/W2916643352","https://openalex.org/W2918214187","https://openalex.org/W2966519442","https://openalex.org/W2991493714","https://openalex.org/W3005445327","https://openalex.org/W3006615433","https://openalex.org/W3007567398","https://openalex.org/W3008828973","https://openalex.org/W3034063453","https://openalex.org/W3041584976","https://openalex.org/W3082012266","https://openalex.org/W3087506570","https://openalex.org/W3090244624","https://openalex.org/W3092728515","https://openalex.org/W3096408848","https://openalex.org/W3107331297","https://openalex.org/W3132663149","https://openalex.org/W3145178692","https://openalex.org/W3153222217","https://openalex.org/W3169142912","https://openalex.org/W3183263073"],"related_works":["https://openalex.org/W2146955018","https://openalex.org/W2035544438","https://openalex.org/W2973056776","https://openalex.org/W3015168376","https://openalex.org/W2266460409","https://openalex.org/W1971234872","https://openalex.org/W2006350783","https://openalex.org/W2023324364","https://openalex.org/W1508540859","https://openalex.org/W30358608"],"abstract_inverted_index":{"Purpose":[0],"The":[1,86,177,216],"hospitality":[2,43,145,181,245],"industry":[3,22,44,146,182],"has":[4,23],"witnessed":[5],"numerous":[6],"changes":[7],"to":[8,33,47,72,168,203,222],"enhance":[9,48,204],"the":[10,21,74,98,107,125,135,144,161,169,189,195,205,232,236],"stay":[11,19,75,206],"experience":[12,50,76,100,111],"of":[13,77,103,123,147,171,180,191,239],"guests.":[14],"To":[15],"offer":[16,200],"a":[17,52,120,148,153,172,212,219,227,240,244,248],"memorable":[18],"experience,":[20,207],"started":[24],"deploying":[25,130],"intelligent":[26],"robots.":[27,85],"Therefore,":[28],"this":[29],"case":[30,229],"study":[31,217],"aims":[32],"examine":[34],"and":[35,67,96,112,140,193,231,256],"explore":[36],"artificial":[37],"intelligence":[38],"(AI)":[39],"enabled":[40,84,132,186],"robots":[41,133,187],"in":[42,45,51,106,143,211,243],"order":[46],"guest":[49,99],"smart":[53,149,213,249],"city.":[54,150,214],"Design/methodology/approach":[55],"Semistructured":[56],"interviews":[57,92,115],"have":[58,88,127],"been":[59],"conducted":[60],"at":[61],"Novotel":[62],"Ambassador":[63,252],"Seoul":[64,253],"Dongdaemun":[65,254],"Hotels":[66,255],"Residences,":[68,257],"Seoul,":[69,258],"South":[70,259],"Korea,":[71],"understand":[73],"guests":[78],"regarding":[79],"services":[80],"offered":[81],"by":[82],"AI":[83,131,185],"authors":[87,126,162],"selected":[89],"employees":[90,94,105,238],"for":[91],"since":[93,224],"listen":[95],"witness":[97],"directly.":[101],"Out":[102],"214":[104],"hotel":[108],"with":[109,152],"varied":[110],"background,":[113],"26":[114],"are":[116],"conducted.":[117],"Findings":[118],"Through":[119],"systematic":[121],"approach":[122],"coding,":[124],"identified":[128],"that":[129,166,197],"facilitates":[134],"automation,":[136],"information":[137,233],"gathering,":[138],"personalization":[139,202],"seamless":[141],"service":[142],"Further,":[151],"back-and-forth":[154],"mapping":[155],"mechanism":[156],"based":[157],"on":[158],"epistemological":[159],"principles,":[160],"made":[163],"four":[164],"propositions":[165],"lead":[167],"development":[170],"research":[173],"framework.":[174],"Research":[175],"limitations/implications":[176],"practicing":[178,237],"managers":[179],"can":[183,198],"employ":[184],"within":[188],"scope":[190],"improving":[192],"automating":[194],"processes":[196],"also":[199],"increased":[201],"which":[208],"is":[209,226,234],"expected":[210],"Originality/value":[215],"offers":[218],"unique":[220],"contribution":[221],"literature,":[223],"it":[225],"live":[228],"study,":[230],"from":[235,247],"well-known":[241],"organization":[242],"sector":[246],"city":[250],"(Novotel":[251],"Korea).":[260]},"counts_by_year":[{"year":2026,"cited_by_count":10},{"year":2025,"cited_by_count":33},{"year":2024,"cited_by_count":20},{"year":2023,"cited_by_count":13}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}
