{"id":"https://openalex.org/W4408767940","doi":"https://doi.org/10.1108/imds-09-2024-0881","title":"Maze of conveniences: re-examining hotel reviews and social media data","display_name":"Maze of conveniences: re-examining hotel reviews and social media data","publication_year":2025,"publication_date":"2025-03-24","ids":{"openalex":"https://openalex.org/W4408767940","doi":"https://doi.org/10.1108/imds-09-2024-0881"},"language":"en","primary_location":{"id":"doi:10.1108/imds-09-2024-0881","is_oa":false,"landing_page_url":"https://doi.org/10.1108/imds-09-2024-0881","pdf_url":null,"source":{"id":"https://openalex.org/S37320504","display_name":"Industrial Management & Data Systems","issn_l":"0263-5577","issn":["0263-5577","1758-5783"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Industrial Management & Data Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5009672042","display_name":"Jiyao Xun","orcid":"https://orcid.org/0000-0002-8778-2951"},"institutions":[{"id":"https://openalex.org/I69356397","display_name":"Xi\u2019an Jiaotong-Liverpool University","ror":"https://ror.org/03zmrmn05","country_code":"CN","type":"education","lineage":["https://openalex.org/I69356397"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Jiyao Xun","raw_affiliation_strings":["Entrepreneur College, Xi\u2019an Jiaotong-Liverpool University, Suzhou, China"],"affiliations":[{"raw_affiliation_string":"Entrepreneur College, Xi\u2019an Jiaotong-Liverpool University, Suzhou, China","institution_ids":["https://openalex.org/I69356397"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100411049","display_name":"Yicheng Wang","orcid":"https://orcid.org/0000-0002-4678-9436"},"institutions":[{"id":"https://openalex.org/I69356397","display_name":"Xi\u2019an Jiaotong-Liverpool University","ror":"https://ror.org/03zmrmn05","country_code":"CN","type":"education","lineage":["https://openalex.org/I69356397"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Yicheng Wang","raw_affiliation_strings":["Entrepreneur College, Xi\u2019an Jiaotong-Liverpool University, Suzhou, China"],"affiliations":[{"raw_affiliation_string":"Entrepreneur College, Xi\u2019an Jiaotong-Liverpool University, Suzhou, China","institution_ids":["https://openalex.org/I69356397"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5061127930","display_name":"Woon Kian Chong","orcid":null},"institutions":[{"id":"https://openalex.org/I79891267","display_name":"Singapore Management University","ror":"https://ror.org/050qmg959","country_code":"SG","type":"education","lineage":["https://openalex.org/I79891267"]}],"countries":["SG"],"is_corresponding":false,"raw_author_name":"Woon Kian Chong","raw_affiliation_strings":["Department of Marketing, S P Jain School of Global Management \u2013 Singapore Campus, Singapore, Singapore"],"affiliations":[{"raw_affiliation_string":"Department of Marketing, S P Jain School of Global Management \u2013 Singapore Campus, Singapore, Singapore","institution_ids":["https://openalex.org/I79891267"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5014563385","display_name":"Emma Wong","orcid":"https://orcid.org/0000-0003-3958-0754"},"institutions":[{"id":"https://openalex.org/I129801699","display_name":"University of Tasmania","ror":"https://ror.org/01nfmeh72","country_code":"AU","type":"education","lineage":["https://openalex.org/I129801699"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Emma P.Y. Wong","raw_affiliation_strings":["University of Tasmania, Hobart, Australia"],"affiliations":[{"raw_affiliation_string":"University of Tasmania, Hobart, Australia","institution_ids":["https://openalex.org/I129801699"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5101717728","display_name":"Xiaowei Fan","orcid":"https://orcid.org/0000-0002-5544-2792"},"institutions":[{"id":"https://openalex.org/I69356397","display_name":"Xi\u2019an Jiaotong-Liverpool University","ror":"https://ror.org/03zmrmn05","country_code":"CN","type":"education","lineage":["https://openalex.org/I69356397"]},{"id":"https://openalex.org/I146655781","display_name":"University of Liverpool","ror":"https://ror.org/04xs57h96","country_code":"GB","type":"education","lineage":["https://openalex.org/I146655781"]}],"countries":["CN","GB"],"is_corresponding":false,"raw_author_name":"Xiaowei Fan","raw_affiliation_strings":["Entrepreneur College, Xi\u2019an Jiaotong-Liverpool University, Suzhou, China","University of Liverpool, Liverpool, UK"],"affiliations":[{"raw_affiliation_string":"Entrepreneur College, Xi\u2019an Jiaotong-Liverpool University, Suzhou, China","institution_ids":["https://openalex.org/I69356397"]},{"raw_affiliation_string":"University of Liverpool, Liverpool, UK","institution_ids":["https://openalex.org/I146655781"]}]}],"institutions":[],"countries_distinct_count":4,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5009672042"],"corresponding_institution_ids":["https://openalex.org/I69356397"],"apc_list":null,"apc_paid":null,"fwci":4.6061,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.91629176,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":97,"max":99},"biblio":{"volume":"125","issue":"5","first_page":"1946","last_page":"1976"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.974399983882904,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10145","display_name":"Consumer Behavior in Brand Consumption and Identification","score":0.9483000040054321,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.6052495837211609},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.3852226436138153},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.3617843687534332},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.34177064895629883},{"id":"https://openalex.org/keywords/cognitive-science","display_name":"Cognitive science","score":0.32712483406066895},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.26256734132766724},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.1171773374080658}],"concepts":[{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.6052495837211609},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.3852226436138153},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.3617843687534332},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.34177064895629883},{"id":"https://openalex.org/C188147891","wikidata":"https://www.wikidata.org/wiki/Q147638","display_name":"Cognitive science","level":1,"score":0.32712483406066895},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.26256734132766724},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.1171773374080658}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/imds-09-2024-0881","is_oa":false,"landing_page_url":"https://doi.org/10.1108/imds-09-2024-0881","pdf_url":null,"source":{"id":"https://openalex.org/S37320504","display_name":"Industrial Management & Data Systems","issn_l":"0263-5577","issn":["0263-5577","1758-5783"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Industrial Management & Data Systems","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":62,"referenced_works":["https://openalex.org/W1539811621","https://openalex.org/W1872399634","https://openalex.org/W1978712750","https://openalex.org/W1980849679","https://openalex.org/W1992777957","https://openalex.org/W2012327977","https://openalex.org/W2030387474","https://openalex.org/W2056683859","https://openalex.org/W2067200586","https://openalex.org/W2069516633","https://openalex.org/W2096707493","https://openalex.org/W2099385862","https://openalex.org/W2114011738","https://openalex.org/W2239794783","https://openalex.org/W2285252321","https://openalex.org/W2293447313","https://openalex.org/W2301289564","https://openalex.org/W2306751325","https://openalex.org/W2343805979","https://openalex.org/W2395492686","https://openalex.org/W2520828129","https://openalex.org/W2539161094","https://openalex.org/W2568742740","https://openalex.org/W2591383930","https://openalex.org/W2765183831","https://openalex.org/W2765957859","https://openalex.org/W2766029961","https://openalex.org/W2771016175","https://openalex.org/W2777249745","https://openalex.org/W2781805743","https://openalex.org/W2791170425","https://openalex.org/W2793264083","https://openalex.org/W2794788813","https://openalex.org/W2797202245","https://openalex.org/W2799737556","https://openalex.org/W2799863687","https://openalex.org/W2943981650","https://openalex.org/W2955835249","https://openalex.org/W2964499016","https://openalex.org/W2984079047","https://openalex.org/W2991179304","https://openalex.org/W2996495039","https://openalex.org/W2999580160","https://openalex.org/W3005277579","https://openalex.org/W3008380378","https://openalex.org/W3022913668","https://openalex.org/W3096408848","https://openalex.org/W3111375559","https://openalex.org/W3112393107","https://openalex.org/W3124946654","https://openalex.org/W3141714916","https://openalex.org/W3162580448","https://openalex.org/W3199193989","https://openalex.org/W3214468409","https://openalex.org/W4200406103","https://openalex.org/W4206528203","https://openalex.org/W4214530726","https://openalex.org/W4220724395","https://openalex.org/W4220900634","https://openalex.org/W4295027105","https://openalex.org/W4387172601","https://openalex.org/W4392717148"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2748952813","https://openalex.org/W2931662336","https://openalex.org/W4220667126","https://openalex.org/W2077865380","https://openalex.org/W3006817050","https://openalex.org/W4401768695","https://openalex.org/W2765597752","https://openalex.org/W2134894512","https://openalex.org/W2083375246"],"abstract_inverted_index":{"Purpose":[0],"This":[1],"investigation":[2],"explores":[3],"the":[4,123,144,150,164,174,177,196,208,222,230],"increasingly":[5],"prevalent":[6],"role":[7],"of":[8,25,31,152,179,187,199,210,226],"data-driven":[9,165,213],"approaches":[10],"in":[11,84,131,170,229,239],"hospitality":[12,171,201,240],"and":[13,53,59,64,110,137,168,172,190,202,224,241],"tourism":[14,203,242],"research,":[15,204],"which":[16],"predominantly":[17],"relies":[18],"on":[19,35,56,140,154],"expansive":[20],"datasets":[21],"from":[22,79,87],"singular":[23],"sources":[24],"social":[26,95],"media":[27,96],"data.":[28],"The":[29,126],"focus":[30],"this":[32,72,205],"study":[33,73,175],"is":[34],"uncovering":[36],"distinct":[37],"variations":[38],"across":[39,143],"different":[40],"online":[41],"travel":[42],"agencies":[43],"(OTAs)":[44],"regarding":[45],"key":[46],"analytical":[47,214],"metrics,":[48],"including":[49],"review":[50,54,120,132,135],"topics,":[51,133],"sentiment":[52],"length":[55],"consumer":[57,141,188],"ratings":[58,142],"their":[60,138],"implications":[61],"for":[62,159,182,220],"research":[63,228],"practice.":[65],"Design/methodology/approach":[66],"Employing":[67],"a":[68,80,155,183,211,233],"comparative":[69],"analysis":[70,116],"method,":[71],"analyzed":[74],"over":[75],"11,000":[76],"user":[77],"reviews":[78],"premier":[81],"boutique":[82],"hotel":[83],"China,":[85],"gathered":[86],"three":[88],"leading":[89],"Chinese":[90],"OTAs.":[91,124],"It":[92,216],"integrated":[93],"diverse":[94],"analytics":[97],"techniques,":[98],"such":[99],"as":[100],"Word":[101],"Cloud":[102],"analysis,":[103],"latent":[104],"Dirichlet":[105],"allocation":[106],"(LDA),":[107],"traditional":[108],"regression":[109],"PLS":[111],"structural":[112],"equation":[113],"modeling":[114],"multi-group":[115],"(MGA)":[117],"to":[118,236],"evaluate":[119],"characteristics":[121],"among":[122],"Findings":[125],"results":[127],"reveal":[128],"significant":[129,234],"discrepancies":[130],"sentiments,":[134],"lengths":[136],"effects":[139],"OTAs":[145],"examined.":[146],"These":[147],"findings":[148],"highlight":[149],"risks":[151],"relying":[153],"solitary":[156],"data":[157,181],"source":[158],"making":[160],"generalizations.":[161],"To":[162],"improve":[163],"research\u2019s":[166],"validity":[167,225],"reliability":[169,223],"tourism,":[173],"advises":[176],"adoption":[178],"multi-source":[180],"more":[184],"holistic":[185],"understanding":[186],"sentiments":[189],"behaviors.":[191],"Originality/value":[192],"By":[193],"pointing":[194],"out":[195],"methodological":[197,237],"limitations":[198],"present":[200],"paper":[206],"emphasizes":[207],"challenges":[209],"single-source":[212],"approach.":[215],"suggests":[217],"several":[218],"avenues":[219],"enhancing":[221],"future":[227],"field,":[231],"marking":[232],"contribution":[235],"advancements":[238],"studies.":[243]},"counts_by_year":[{"year":2026,"cited_by_count":1}],"updated_date":"2026-03-12T08:34:05.389933","created_date":"2025-10-10T00:00:00"}